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Progressive Business Publications Reviews (1449)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would like to add that I absolutely did not want this newsletter and did not give my permission.  This is a scam.Regards, [redacted]

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/6/14 regarding the above referenced complaint that you received on 3/5/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Office Mgr, placed an order on 8/9/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
Regarding the "free" offer, we ask that [redacted] review the confirmation letter that was sent, it explains you have a 60-day time frame in which to cancel. If **. [redacted] had cancelled the account in that period it would have been free.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and 1-account was cancelled as we instructed without issue but not this account.
We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 21, 2014Dear [redacted] :Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/18/14. After review of our detailed electronic records we would like to respond to your letter with the...

following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], EHO, placed an order on 3/26/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our Computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and Something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this compliant we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled; 2-paid in full accounts and 1-different trial for [redacted] that he accepted in August 2013 and that was cancelled as we instructed without issues.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

October 13, 2014Dear [redacted]:
Thank you for your email of 10/10/14 regarding the above referenced complaint that you received on 10/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that...

our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sr. Airman, placed an order on 7/18/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 10/13/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 5-different ``no risk” subscriptions had been accepted before; 1–paid in full account while other accounts were cancelled as we instructed.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially,Sylvia
N. Dir.
Of Subscriber Services


Rich Marburg <[email protected]>




10:09 AM (2 minutes ago)










to me




Ms. Butts,
 
Thank you for your time today.  I know that you must get 100’s of complaints per week and just as many calls.  I truly believe this is an insurance department issue and the insured should have filed or discussed the situation with the insurance department.
 
In reviewing the complaint, the insured states he paid for a commercial insurance policy for 2012 and 2013 for his business.  That is correct and we can confirm he paid in full for those years. 
 
The insured also states that we, Insurance Innovators, did an audit and he has to pay more.  That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public.  We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premium.   
 
Since, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a 12 month period, he is then subject to audit based upon wording contained in the policy.  That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid.  In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure. 
 
Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment.  The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure.
 
Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier.
 
Please feel free to contact me with any other questions or for additional information.
 
Richard Marburg Chief Operating Officer
Insurance Innovators, Inc.130 S. Easton RoadGlenside, PA 19038
 
Direct:  215-690-0823Phone: 215-885-7300, ext. 166


August 25 2016
[redacted]

Thank you for your email of 8/25/16 regarding the above referenced agency complaint that you received
8/24/16. After review, we would like to respond to your letter with the following detailed explanation.
 

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and
day of the person’s birth and asking for the person’s email address or fax so we can send written
confirmation of the order within 24 hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Project Manager, placed an
order on 1/6/16 for our Environmental Compliance Alert publication. We were provided with birth date
information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a
Confirmation letter that clearly restated the offer discussed,  Including the liberal 60-day, no
questions asked, cancellation policy. Our computers show that the confirmation went through without any
problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to his home address, which he gave us during the
call. Our computer system records and tracks all confirmations, invoices, online programs, books,
periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/25/16 and they advised us that they did receive
payment of ($130.00) on 8/24/16 for the issues served on the subscription. They marked the account
“Settled Satisfactory”. There will be no further issues or invoices sent. There will be no ramifications
due to the account being turned over for collection.
We initiated a request on the same day that the name and telephone number be removed from our computer
files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our
computers may not recognize it and something may go out. If that should happen, please call and we will
remove that version also.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also
have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from
our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

May 7, 2015
Dear [redacted]:
Thank you for your email of 5/6/15 regarding the above referenced complaint that you received on 5/1/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Coding & Abstract Prod Supervisor, placed an order on 12/4/14 for our Primary Care & Coding publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 5/6/15 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if he receives 1-more issue please keep it with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different `risk free” subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled. Researching further we found that their Marketing Director had accepted The Marketing Report for 6-years prior and that was cancelled without issue.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

We received this invoice in the mail for services that were neither solicited nor received. The same company has tried to perpetrate this fraud previously

Review: Progressive Business Publications have been sending us their four-page news latter and billing us $299.00 for it. I have left several voice messages with [redacted] at [redacted] x [redacted] and requested them to cancel the subscription and take us off any mailing lists. They failed to return mu calls, I still receive their publications and bills. They have conflicting account information with my birthday, my dad's name and our chief engineer's email account and insisting that I signed up for this publication. I am seriously considering this business a fraud and plan of filing court charges if they bill be one more time or better yet send me to collection agency.Desired Settlement: stop contacting me

Business

Response:

December 23, 2013

Dear [redacted]:

Thank you for your email of 12/20/13 regarding the above referenced complaint that you received on 12/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Plant Mgr, placed an order on 4/10/13 for our Facility Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning no-bices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/20/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts were cancelled as we instructed without issue.

We did speak to "[redacted]" on 11/21/13; she verified that all the information we have to start a trial subscription for **. [redacted] was correct. She stated she would speak to **. [redacted] and call us back. There was no "call back" on the subject.

Further research showed us an account for **. [redacted] that accepted on 11/19/12 entitled the Quality Manager's Alert. He provided us with his birth date of [redacted], as well as his email address. This is a paid account with 1-issue remaining on the subscription, therefore we placed a "Do Not Renew" on this account so that once it expires there will be no further issues invoices or renewal notices sent.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Unfortunately the company fails to answer their phones or return calls. Our office manager and I, both left several messages asking to cancel whatever subscription may have been made and have never heard back over several months.

Regards,

Business

Response:

January 9, 2014

Dear [redacted]:

Regarding the above referenced rebuttal that you received we submit the following:

All the information we received to start a trial subscription for our publication was given to us by someone who identified himself as [redacted] on 4/10/13.

We cancelled the account on 11/21/13 as stated in our letter to **. [redacted] on 12/23/13. (Enclosed copy)

Please know that a Customer Service Representative spoke to [redacted] on 11/21/13 03:05PM (EST) and [redacted] verified the information we were given to start a trial subscription for **. [redacted] was correct. Our representative also went over as account for [redacted] for our Environmental Compliance Alert and verified that account had been cancelled on that same morning. Our Representative found an account for **. [redacted] for our Quality Manager's Alert and we offered to place a "Do Not Renew" on that account but [redacted] asked us to wait until she had spoken to [redacted] about the account and that she would call us back later.

Further, we offered to accept payment ($110.00) for "issues served" to **. [redacted] instead of the full amount told to them by the collection agency. Once again, [redacted] said she would get back to us later with an answer. To date, we never received a "call back" from them as stated in our response of 12/23/13. We do have a 24 hour/7 days a week voice mail system to accept calls in case our Customer Service staffers are on the telephones assisting other subscribers.

To reiterate, we have done everything that was requested and feel this complaint has been resolved. There are no monies due or owing on these accounts.

If you have any further questions, please feel free to contact us.

Thank you,

Review: This company was entirely unethical in their approach to gain new business. They called and asked for an address to send a free subscription and after we received it we called and canceled the subscription. We never heard anything again until 8 months later when a collection services company called trying to collect money for the magazine subscription. We never received an invoice, more magazines or emails they said they sent. Their marketing and sales practices are completely unethical and take advantage of organizations. They should no longer be allowed to offer free trials, make phone calls or even be in business!Desired Settlement: They turned us over to a collection agency and we are not paying for something we did not receive or want. Basically they asked for our address and now they are trying to charge us $250. We want them to stop calling, take it off of our credit report and cease these tactics with any other organization in the future.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/14/13 regarding the above referenced complaint that you received on 11/13/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Project Mgr, placed an order on 3/14/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/14/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before by [redacted], which was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Below is the letter sent to Progressive Business Publications expaling the complaint:

When your representative called me, she told me that you were offering a special trial for your safety publication and access to your website. I told her that I was extremely busy and did not have time at that moment to access the website while she was on the phone, or to go into detail concerning her offer. She was insistent that the trial offer was risk free at no cost. However, your representative failed to inform me that I must cancel the “free” offer or the company will be charged for a full year’s subscription. I have never accessed your website and I have never read any of your newsletters.

I have never received an invoice addressed to me or any notice through email. Also, your representative was very persistent in calling me to set-up this transaction, yet no one from your organization attempted to call me with notifying me of a billing charge. Instead I have learned that you had the invoices sent directly to our accounts payable department. This was probably deliberate because you know that large organizations sometimes do not communicate that effectively and the invoice would be automatically paid.

I view this form of business practice as unethical, since the entire transaction was conducted over the phone and the invoicing process was compartmentalized to minimize my knowledge or involvement.

Let this letter be a written cancelation of your communication services, which were never utilized. Also, let this letter be written documentation of our dispute and the denial of your charges for said communication services.Desired Settlement: Cancel all billing charges to Continental Industries.

Business

Response:

April 14, 2014Dear [redacted]:Thank you for your email of 4/14/14 regarding the above referenced complaint that you received 4/11/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the Order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Mgr Sfty Program, placed an order on /19/13 for our Safety Compliance Alert publication and he provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked cancellation policy. We do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a – month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. -As a courtesy we contacted the collection agency on 4/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Dir. Of Subscriber Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to note that I have attached two emails from this company. I have reviewed my email history and found that these are the only two emails that I have ever received from them. The first email is dated 4/26/14 (Saturday) that gives me the option to unscribe to their services. The second email is confirmation of my response that I sent 4/28/14 requesting to unsubscribe and to be removed from their database.

Thank you for your help in resolving this complaint.Regards, [redacted]

Review: I received an invoice for $240 for a one-year subscription to FOUNDATION & COMPLETE FUNDING ADVANTAGE for the [redacted] of [redacted], which I helped start & on whose board I sit. It says the publication was ordered by me. I did not, nor would not, order something of this nature, nor did I receive any such publication. It is clearly a scam to have a accounts payable department cut a check, which they make it appear I authorized. In fact, the address they have is my church address, where I serve as Associate Pastor. If I were ever to order something of this nature (which I did not) for this exhorbitant price (which I would not), I would have it sent to the [redacted], instead of to me at the church. It is clearly a ploy to deceive. One of my assistants looked up a phone number (they did not even include a number on the invoice for billing questions) & left a message saying we did not order nor receive this product, that we would not be paying it, & that we would be filing a complaint with the Revdex.com.Desired Settlement: Obviously, I believe this company is operating fraudulently & with unethical business practices. I believe it would be in the public's best interest for this business to be closed or not be allowed to try to undermine business funds by attempting to collect on something that is fraudulently inspired.

Business

Response:

See Attachment:

Review: I received a call at work on May 8, 2014 at 3:23 p.m.from a **. [redacted] from [redacted] (###-###-####) claiming that I had a delinquent account that was going to be reported to the University, She stated that she was certain it was a misunderstanding and wanted to call me prior to reporting the account delinquent to give me the opportunity to pay the balance $200+ and close the account. I explained to her that I had no idea what she was referring to. She stated that I had received a phone call on October 15, 2013 and verbally agreed to accept publications and emails from What's Working in Human Resources which is published by Progressive Business Publications and that I supposedly received an invoice that I was to write "cancel" on and return to the company if I did not want the subscription. I informed that I did not recall that conversation nor do I recall receiving an invoice. She stated that I probably would not recall since it was in October but that she wanted to settle the bill. I communicated to her that I would have to consult with our general council prior to responding any further. She wanted to call general council right then and now, I informed her that we would not be doing so that I did not have the phone number readily available. **. [redacted] then asked if I had authority to make financial decisions on behalf of the University and I told her no. She then asked for the name of my HR Director which I provided to her. She then became agitated and communicated that she would look up general council's number and call them herself. I honestly do not recall receiving any invoices for payment, especially any prior communication informing me that this would be reported to a collection agency which I find as an unethical business practice.Desired Settlement: My desired outcome is for this supposed billing charge to be wrote off and a guarantee in writing from the company that the University and myself will not be turned in or reported to a collection agency as delinquent. Thank you in advance for your assistance in settling this matter.

Business

Response:

May 12, 2014Dear [redacted] :Thank you for your email of 5/9/14 regarding the above referenced agency complaint that you received on 5/8/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] HR Mgr., placed an order on 10/14/13 for Our Whats Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many, many trial subscriptions had been accepted before; 50-paid in full accounts over the years, while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: The company, Progressive Business Publications is claiming that our Company signed up for a subscription to Human Resources newsletter. They also claim to have sent the magazines/ subscription in the mail for the past 6 months. Our company, never agreed to this subscription nor received anything in the mail, magazines or invoices. Progressive Business Publications sent our company to collections due to non payment. This is totally absurd, we never signed up for this service and again never received any product or invoice in the mail. This company is a scam, claiming they get a company signed up for their service when they have no such thing and nothing in writing, no written contracts. They have no proof we signed up for this subscription but yet we had to pay a ridiculous dollar amount because the company was sent to collections for nonpayment. This is an absurd way to do business, we NEVER signed up for this service and will definitely not be doing so in the future!Desired Settlement: We would like to get the money paid to Progressive Business Publications back. We never agreed to sign up for the subscription of a Human Resources newsletter, no services were rendered. Again we NEVER signed up or received anything, no invoices were ever received. Why would we pay for this for that matter why would anyone pay for this?

Business

Response:

October 23, 2014Dear [redacted]:Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 3/28/14 for our What's Working In Human Resources publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems. -Once the Order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and they advised us that on 10/22/14 they received $130.00 for issues served. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. Once the collection agency receives payment for issues already received there can be no refunds made.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few `risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications called our office and pitched its services. I was not interested and told them so, but I have nonetheless received an invoice from them. I did not order a subscription to their services and do not want them. I have sent back the invoice with a "Did not order this. Please cancel." written on it, but I see through many, many online complaints that this doesn't always do the trick, so I am lodging this official complaint to address their fraudulent practices. You can read about more of their shenanigans here:[redacted]Desired Settlement: I would like it known that this company is operating in a fraudulent and dishonest way, and that I never agreed to sign up for any subscription from them.

Business

Response:

April 17, 2014Dear [redacted]:Thank you for your email of 4/17/14 regarding the above referenced complaint that you received on 4/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/14/14 for our Foundation & Corporate Funding Advantage publication and she provided us an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoice over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/14/14 as she requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: Progressive Business Publications is trying to collect payment for a publication that was not ordered nor received by [redacted].'s Human Resource Associate. The first notification [redacted]. received of this allegedly past due invoice was from [redacted]., a collections company assigned the debt.Desired Settlement: [redacted].'s would like this invoice cleared.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, Oct 25, 2013 at 11:33 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Oct 25, 2013 at 7:24 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Please be advised that we received email notification from Progressive Business Publications on 10/23/2013 @ 9:02 pm that our “subscription” has been cancelled.

Thank you for your assistance,

Controller

[redacted].

Review: I just received a phone call threatening collections if my business did not pay a $299 fee associated with a business publication that the aforementioned (see subject) company says we ordered. I could find no record of a phone call nor email that they claim to have sent in February. I became suspicious and looked them up on the internet. It looks like both companies are “scammers” and have “F” ratings with the Revdex.com – in fact, there are dozens of articles discussing complaints and scams against these two companies. Please see the following article:

http://dallas.Revdex.com.org/article/Revdex.com-alert-firms-say-progressive-busi... Settlement: I would appreciate an apology, but I would be equally as happy if they just stopped contacting me.

Business

Response:

September 30, 2013

Dear [redacted]:

Thank you for your email of 9/30/13 regarding the above referenced complaint that you received on 9/27/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which.we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person’s email address or fax so we can send written confirmation of the order within 2 4 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner/GM, placed an order on 2/21/13 for our Quality Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/30/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and. something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-other trial subscription had been accepted before and that account was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Company rep solicited trial subscription, company billed, notice of cancellation provided, company continues to bill despite cancellation.Desired Settlement: Process requested cancellation, cancel invoice, cease and desist billing.

Business

Response:

October 13, 2014Dear [redacted]:Thank you for your email of 10/10/14 regarding the above referenced agency complaint that you received on 10/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representativestake orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the address, asking for the month and day of the person’s birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 7/29/14 for our CFO & Controller Alert publication. We were provided with the birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.As a courtesy we cancelled this account on 10/8/14 as requested. There is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before; 1–paid in full account and other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains Our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia

N. Dir.

Of Subscriber Services

Review: I work in a customer service call-center. During my first week as a Senior rep, I received a call from this company wanting the billing supervisor. I advised her I was a supervisor, and she began to advise they were selling new coding books. I tried to explain that I was not at liberty to dictate with my company did or did not order in terms of training material, but she kept taking. Eventually, she got my full name, and stated she wanted to send the free 30 day trial of the books to us. I advised her I was already uncomfortable with the info I had given her, but advised any advertising info she can forward to our main location address.

A few months later, our accounts payable department sent an invoice to my call-center, with my name on it, stating I owed this company $250.00. I immediately brought the invoice to my manager and explained that I had been scammed. She reported this to our department head. A few months after that, I recieved another invoice, this time stating I was past due. Again, I forwarded the info to my manager, who reported to our department head. Now, their collections agency is calling my workplace, asking for my payment of the $250.00 or they will "take action"

This is nothing but a scam, as no emails or books ever came. I also never authorized to sign me up for a free trial or books, just that the company could send us the advert. Now my name is being dragged through the mud.Desired Settlement: I want this company and their collection agency, which I will also be filing a complaint with, to stop contacting me and my business regarding their fraudulent practices. I will not be paying them a penny, neither will my company.

Business

Response:

October 9, 2014Dear [redacted]:Thank you for your email of 10/9/14 regarding the above referenced complaint that you received 10/3/14. After review, of our detailed electronic records we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. We encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superv. Patient Accts, placed an order on 9/19/13 for our Primary Care Coding & Reimbursement publication. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There Will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “no risk” subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

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Description: PUBLISHERS - MAGAZINE

Address: 370 Technology Dr, Malvern, Pennsylvania, United States, 19355-1315

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