Progressive Business Publications

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/6/14 regarding the above referenced complaint that you received on 3/5/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Office Mgr, placed an order on 8/9/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
Regarding the "free" offer, we ask that [redacted] review the confirmation letter that was sent, it explains you have a 60-day time frame in which to cancel. If **. [redacted] had cancelled the account in that period it would have been free.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and 1-account was cancelled as we instructed without issue but not this account.
We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

pre-wrap;"> May 18, 2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/SC
Dear [redacted]:
Thank you for your email of 5/15/15 regarding the above referenced agency complaint that you received on 5/14/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Acct. Exe., placed an order on 12/2/14 for our Selling Advantage publication. We were provided with birth date information as 12/30 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 5/14/15 as requested. There is no money due or owing on the account.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you
have any questions at ###-###-####. Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.

August 25 2016
[redacted]

Thank you for your email of 8/25/16 regarding the above referenced agency complaint that you received
8/24/16. After review, we would like to respond to your letter with the following detailed explanation.
 

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and
day of the person’s birth and asking for the person’s email address or fax so we can send written
confirmation of the order within 24 hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Project Manager, placed an
order on 1/6/16 for our Environmental Compliance Alert publication. We were provided with birth date
information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a
Confirmation letter that clearly restated the offer discussed,  Including the liberal 60-day, no
questions asked, cancellation policy. Our computers show that the confirmation went through without any
problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to his home address, which he gave us during the
call. Our computer system records and tracks all confirmations, invoices, online programs, books,
periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/25/16 and they advised us that they did receive
payment of ($130.00) on 8/24/16 for the issues served on the subscription. They marked the account
“Settled Satisfactory”. There will be no further issues or invoices sent. There will be no ramifications
due to the account being turned over for collection.
We initiated a request on the same day that the name and telephone number be removed from our computer
files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our
computers may not recognize it and something may go out. If that should happen, please call and we will
remove that version also.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also
have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from
our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

May 7, 2015
Dear [redacted]:
Thank you for your email of 5/6/15 regarding the above referenced complaint that you received on 5/1/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Coding & Abstract Prod Supervisor, placed an order on 12/4/14 for our Primary Care & Coding publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 5/6/15 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if he receives 1-more issue please keep it with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different `risk free” subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled. Researching further we found that their Marketing Director had accepted The Marketing Report for 6-years prior and that was cancelled without issue.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

October 13, 2014Dear [redacted]:
Thank you for your email of 10/10/14 regarding the above referenced complaint that you received on 10/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that...

our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sr. Airman, placed an order on 7/18/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 10/13/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 5-different ``no risk” subscriptions had been accepted before; 1–paid in full account while other accounts were cancelled as we instructed.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially,Sylvia
N. Dir.
Of Subscriber Services


Rich Marburg <[email protected]>




10:09 AM (2 minutes ago)










to me




Ms. Butts,
 
Thank you for your time today.  I know that you must get 100’s of complaints per week and just as many calls.  I truly believe this is an insurance department issue and the insured should have filed or discussed the situation with the insurance department.
 
In reviewing the complaint, the insured states he paid for a commercial insurance policy for 2012 and 2013 for his business.  That is correct and we can confirm he paid in full for those years. 
 
The insured also states that we, Insurance Innovators, did an audit and he has to pay more.  That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public.  We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premium.   
 
Since, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a 12 month period, he is then subject to audit based upon wording contained in the policy.  That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid.  In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure. 
 
Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment.  The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure.
 
Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier.
 
Please feel free to contact me with any other questions or for additional information.
 
Richard Marburg Chief Operating Officer
Insurance Innovators, Inc.130 S. Easton RoadGlenside, PA 19038
 
Direct:  215-690-0823Phone: 215-885-7300, ext. 166

August 21, 2014Dear [redacted] :Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/18/14. After review of our detailed electronic records we would like to respond to your letter with the...

following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], EHO, placed an order on 3/26/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our Computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and Something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this compliant we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled; 2-paid in full accounts and 1-different trial for [redacted] that he accepted in August 2013 and that was cancelled as we instructed without issues.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

We received this invoice in the mail for services that were neither solicited nor received. The same company has tried to perpetrate this fraud previously

Review: We received a phone call from [redacted] today insisting we are past due for a publication with this company but we did not authorize the purchase nor have we received any of the publications. The address they state the emails were being sent is NOT even close to an accurate address. We did not order or receive the publications nor have we received any of the invoices.

The collection agency was extremely rude, did not have accurate facts about collection laws and I will be filing a seperate complant on them in [redacted].Desired Settlement: [redacted]. would like to be put on their DO NOT CONTACT list.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following notes:

[redacted] did not 'place' an order with this company. He simply answered a solicitation call from them. We could not cancel as we never received the publication or their invoices. Furthermore [redacted] did not receive any emails from them and when I spoke with the collection person they had an incorrect email address [redacted] our emails address are all [redacted] so that tells me they did not get the address from him.

I spoke with [redacted] and yes he accepted their offer of a free trial subscription to Quality Manager's Alert but as of today he has yet to receive anything either via postal mail or email. I will send Progressive Business Publications a seperate letter requesting the publication adn account be canceled but please note this to them also.

We appreciate your service and help with this company.

Regards,

Review: I was contacted by a sales person at Progressive Business Publications who was trying to sell us a subscription. I told him that we were not interested, and that I was also NOT authorized to approve such an order. He said that he would send an informational newsletter at no charge. There was mail sent to our office that was mailed to '[redacted].' This is the incorrect spelling of my name, and so the mail was never opened.Desired Settlement: The case should be settled at no charge. We should not be responsible to pay for a service that we never authorized, nor utilized.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Per the letter from Sylvia E. Neel, she stated that our company will not be responsible for owing any money on this account.

Regards,

Review: They solicited us via phone. When asked if their "Free Trail" would expire and we would not be billed for futher issues unless we requested them, they agreed. We never received any issues of this publication, and about a dozen spam-like emails before [redacted] started blocking them. I have never logged into their publication website. According to what they have sent they started billing on 11/06/2012.

Now I have received an invoice for 12 months(23 issues) of this publication and they also state we "should have" received 2 of them. This invoice came from a collections agency that works with them. I have yet to see these two issues in my mail. And the first spam-like email had wording suggesting that if I didn't renew their free trial, it would just expire.

I will be communicating with this collections agency to resolve this problem, but I felt it was important to report the issue at the outset.Desired Settlement: I want to not be contacted in the future, the invoice be nullified, and I would like them to cease their dishonest business practices if only in the way they bait with a promise over the phone then changing the terms. Or at the very least deliver the services they charge for.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Progressive Business Publications is trying to collect payment for a publication that was not ordered nor received by [redacted].'s Human Resource Associate. The first notification [redacted]. received of this allegedly past due invoice was from [redacted]., a collections company assigned the debt.Desired Settlement: [redacted].'s would like this invoice cleared.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, Oct 25, 2013 at 11:33 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Oct 25, 2013 at 7:24 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Please be advised that we received email notification from Progressive Business Publications on 10/23/2013 @ 9:02 pm that our “subscription” has been cancelled.

Thank you for your assistance,

Controller

[redacted].

Review: Below is the letter sent to Progressive Business Publications expaling the complaint:

When your representative called me, she told me that you were offering a special trial for your safety publication and access to your website. I told her that I was extremely busy and did not have time at that moment to access the website while she was on the phone, or to go into detail concerning her offer. She was insistent that the trial offer was risk free at no cost. However, your representative failed to inform me that I must cancel the “free” offer or the company will be charged for a full year’s subscription. I have never accessed your website and I have never read any of your newsletters.

I have never received an invoice addressed to me or any notice through email. Also, your representative was very persistent in calling me to set-up this transaction, yet no one from your organization attempted to call me with notifying me of a billing charge. Instead I have learned that you had the invoices sent directly to our accounts payable department. This was probably deliberate because you know that large organizations sometimes do not communicate that effectively and the invoice would be automatically paid.

I view this form of business practice as unethical, since the entire transaction was conducted over the phone and the invoicing process was compartmentalized to minimize my knowledge or involvement.

Let this letter be a written cancelation of your communication services, which were never utilized. Also, let this letter be written documentation of our dispute and the denial of your charges for said communication services.Desired Settlement: Cancel all billing charges to Continental Industries.

Business

Response:

April 14, 2014Dear [redacted]:Thank you for your email of 4/14/14 regarding the above referenced complaint that you received 4/11/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the Order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Mgr Sfty Program, placed an order on /19/13 for our Safety Compliance Alert publication and he provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked cancellation policy. We do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a – month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. -As a courtesy we contacted the collection agency on 4/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Dir. Of Subscriber Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like to note that I have attached two emails from this company. I have reviewed my email history and found that these are the only two emails that I have ever received from them. The first email is dated 4/26/14 (Saturday) that gives me the option to unscribe to their services. The second email is confirmation of my response that I sent 4/28/14 requesting to unsubscribe and to be removed from their database.

Thank you for your help in resolving this complaint.Regards, [redacted]

Review: I received an invoice for $240 for a one-year subscription to FOUNDATION & COMPLETE FUNDING ADVANTAGE for the [redacted] of [redacted], which I helped start & on whose board I sit. It says the publication was ordered by me. I did not, nor would not, order something of this nature, nor did I receive any such publication. It is clearly a scam to have a accounts payable department cut a check, which they make it appear I authorized. In fact, the address they have is my church address, where I serve as Associate Pastor. If I were ever to order something of this nature (which I did not) for this exhorbitant price (which I would not), I would have it sent to the [redacted], instead of to me at the church. It is clearly a ploy to deceive. One of my assistants looked up a phone number (they did not even include a number on the invoice for billing questions) & left a message saying we did not order nor receive this product, that we would not be paying it, & that we would be filing a complaint with the Revdex.com.Desired Settlement: Obviously, I believe this company is operating fraudulently & with unethical business practices. I believe it would be in the public's best interest for this business to be closed or not be allowed to try to undermine business funds by attempting to collect on something that is fraudulently inspired.

Business

Response:

See Attachment:

Review: We are consistently being harrassed with phone calls and statments from this company. They call and offer new employees a free newsletter and do not mention the large bill that will automoatically be sent. We have filed complaints in the past and also sent them letters asking them to remove us from their data base. We do not want their services. And, we do not want their misleading offers.Desired Settlement: We would like to NEVER be contacted again by this company.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Employee Relations Dir, placed an order on 5/10/13 for our What's New In Benefits & Compensation publication. We were provided with birth date information as 5/19, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue. Further, we did find that [redacted] had accepted 2-trial subscriptions before and both went to collections. Those accounts have been resolved.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: I received a phone call from a salesperson offering sample publications free of charge. I was in a hurry to get this individual off the line so I agreed to sample some of the publications at no charge. Six months later, I received a phone call from a credit collection agency at the amount of $299.00. I thought that this was a mistake as I never agreed to purchase any service. When I called to dispute the invoice, the collection agent rude and aggressive. She also threatened me that they will be writing bad reviews about my company online.Desired Settlement: I would like to have my company [redacted] dba [redacted] taken out of the collections. We are a Revdex.com MN accredited company and I would like to make sure no complaints from this company can be posted against our company.

Business

Response:

August 26, 2013

Dear [redacted]:

Thank you for your email of 8/23/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders I by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Fin. Controller, placed an order on 1/24/13 for our What's New In Benefits & Compensation publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **/[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past. We found 1-other different trial subscription had been accepted by **/[redacted] on 2/28/13 for our Keep Up To Date On Accounts Payable publication and this account was about to go to collections for nonpayment or cancellation but we cancelled it on 8/23/13, too. There is no money due or owing on this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Thus the goods that were ordered by **/[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past. We found 1-other different trial subscription had been accepted by **/[redacted] on 2/28/13 for our Keep Up To Date On Accounts Payable publication and this account was about to go to collections for nonpayment or cancellation but we cancelled it on 8/23/13, too. There is no money due or owing on this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Thank you,

Review: The Selling Advantage, a newsletter published by Progressive Business Publications, offered me a free newsletter and told me if I liked the newsletter I could continue the subscription. I called within the specified time period to cancel. I could not speak to an actual person so I left a voice mail on the business cancellation line. I then did some research and read bout the scam that this companies does. Basically they offer you a free subscription and then invoices you with zero contact information on the invoice and no way to cancel. The company then sends you to collection, which started today and they treated until they get their money.Desired Settlement: I would like to be removed from the companies database and removed from the collection agency, International Credit Recovery, representative Chris Bennett. The International Credit Recovery has an "F" Revdex.com rating and it is not accredited.

Business

Response:

September 30, 2013

Dear [redacted]:

Thank you for your email of 9/27/13 regarding the above referenced complaint that you received on 9/2.5/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Dir Mktg, placed an order on 2/11/13 for our Selling Advantage publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/27/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I just received a phone call threatening collections if my business did not pay a $299 fee associated with a business publication that the aforementioned (see subject) company says we ordered. I could find no record of a phone call nor email that they claim to have sent in February. I became suspicious and looked them up on the internet. It looks like both companies are “scammers” and have “F” ratings with the Revdex.com – in fact, there are dozens of articles discussing complaints and scams against these two companies. Please see the following article:

http://dallas.Revdex.com.org/article/Revdex.com-alert-firms-say-progressive-busi...⇄ Settlement: I would appreciate an apology, but I would be equally as happy if they just stopped contacting me.

Business

Response:

September 30, 2013

Dear [redacted]:

Thank you for your email of 9/30/13 regarding the above referenced complaint that you received on 9/27/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which.we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person’s email address or fax so we can send written confirmation of the order within 2 4 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner/GM, placed an order on 2/21/13 for our Quality Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/30/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and. something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-other trial subscription had been accepted before and that account was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company was entirely unethical in their approach to gain new business. They called and asked for an address to send a free subscription and after we received it we called and canceled the subscription. We never heard anything again until 8 months later when a collection services company called trying to collect money for the magazine subscription. We never received an invoice, more magazines or emails they said they sent. Their marketing and sales practices are completely unethical and take advantage of organizations. They should no longer be allowed to offer free trials, make phone calls or even be in business!Desired Settlement: They turned us over to a collection agency and we are not paying for something we did not receive or want. Basically they asked for our address and now they are trying to charge us $250. We want them to stop calling, take it off of our credit report and cease these tactics with any other organization in the future.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/14/13 regarding the above referenced complaint that you received on 11/13/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Project Mgr, placed an order on 3/14/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/14/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before by [redacted], which was cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.