Progressive Business Publications

Review: In early 2014, I responded to a solicitation to try a publication from Progressive Business Publications regarding foundation and corporate funding. I was told that if I was not satisfied with the publication, I could return the invoice I would receive with the word "cancel" written on it to cancel the subscription. I received the initial publication and it did not meet my needs. I returned the invoice with direction to cancel the subscription and did not receive further publications.

Last week, I received a call from [redacted] indicating my business had been turned over to collections by Progressive Business Publications for a past due subscription totaling $240. I told the [redacted], the person who had called attempting collection, that I had cancelled the subscription after the first one was delivered because it did not meet my needs. She told me that several additional copies of the publication as well as the invoice had been sent to my business and that there had been no receipt of a cancellation from me. She asked me to provide proof of my cancellation, which I do not have a copy of. The collection company then offered me the option of paying a $100 processing fee and that would solve the issue, cancelling the subscription and writing off the outstanding balance. I told her I was not interested in this option as I had cancelled the subscription as directed by Progressive Business Publications.Desired Settlement: I would like the company to comply with their original policy of offering the subscription cancellation, have no outstanding balance with Progressive Business Publications, and have no repercussions from the attempted collection by [redacted].

Business

Response:

October 23, 2014Dear [redacted]:Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/20/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Pres/CEO, placed an order on 3/11/14 for our Foundation & Corporate Funding Advantage publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices plus and additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going to collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several "risk free” subscriptions had been accepted before, and were cancelled as we instructed without issue except this account. Further, our computers show that [redacted] has given us the same birth date that shows on other risk free subscriptions he’s accepted.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their Continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours, Sylvia N. Dir. Of Subscriber Services

Review: A book, entitled "Keeping Your School Safe & Secure," was sent by Center for Education & Employment Law. We did not order this book. We returned it. We are still being billed and now being called asking for payment. They keep billing and calling requesting payment.

As mandated by the Ohio Revised Code and our Board's policies and procedures, our school district is not permitted to make purchases without previous authorization by way of a signed purchase order. We would not have requested for any merchandise (book or any other item) to be delivered to us without first having a signed purchase order in place. That is why the book was returned. The company refuses to accept this.Desired Settlement: Cancel invoice, discontinue billing, stop calling us asking for payment, and never send us anything again without securing a duly signed purchase order prior to shipment.

Business

Response:

October 3, 2 013

Dear [redacted]:

Thank you for your email of 10/2/13 regarding the above referenced complaint that you received on 10/1/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Business Mgr, placed an order on 3/21/13 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

We did find that on 7/1/13 we received a request for the newsletter portion of the account to be cancelled and we did that.

As a courtesy we did contact the collection agency on 10/2/13 and advised the agency to cease collections and cancel the book portion of this account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts and other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I received an email from a representative from [redacted]) stating that my past due account had gone to collections. [redacted] says that a phone authorization was given by me on 11/12/2012 for materials from a location in which I was not employed. They are asking for payment for something that I did not authorize ordering nor did I receive. They are stating that my name was given, my job title, and my birth date. This is fraudulent as no such authorization was given by me. This email from collections is the first communication that I have received that there was a problem with my name attached.Desired Settlement: Stop contacting me and remove my name from this account because I was not the authorizer of any materials ordered from that location as I have not worked there for over a year.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to remove the collection and remove my information and the school's information for future business with them is acceptable. However, I am responding to inaccurate information in the response from Progressive Business Publications. See below.

Dear [redacted],

Review: We have received a call from a collection agency, concerning monthly publications we have returned unopened, did not request, have complained verbally, through e-mail and regular mail, etc. Upon contacting our attorney we were told to make complaint to the Revdex.com & Attorney General concerning this matter. We have been dealing with this company since 2011, and we have paid bills, so the [redacted] does not get a bad name, but we are tired of dealing with this company.Desired Settlement: As we have requested, many times, we want to be taken off of Progressive Business Publications solicitation list. [redacted] does not want any association with Progressive Business Publications.

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/4/14 regarding the above referenced complaint that you received on 2/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that [redacted], Secretary to Chief, placed an order on 7/15/13 for our CFO & Controller's Alert publication. We were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 3/6/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account and all others cancelled as we instructed without issue. All other accounts accepted by [redacted] show that all the information to start a trial subscription matches the account in question.

We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially yours,

Review: Our operations managaer received a call from a salesman from Progressive Business Publications about their "Safety Compliance Alert" newsletter. He was told it would cost anything to look at the newsletter. To our knowledge we did not receive the newsletters or an invoice.

Months later we receive a phone call from a collection agency "[redacted]" demanding money for the newsletters.

Their trade and sales practices strongly appear to be intentionally deceptive.Desired Settlement: We would like to have all invoices cleared to $0 and for Progressive Businees Publications to never contact anyone at [redacted] and remove [redacted] from their calling list for any future calls.

Business

Response:

September 18, 2014Dear [redacted]:Thank you for your email of 9/16/14 regarding the above referenced complaint that you received on

9/15/14. After review of our detailed electronic records we would like to

respond to your letter with the following explanation.Please note that our primary method by which we secure orders

is by telephone solicitation. In such cases, our

representatives take orders with a 60-day right of cancellation to a

1-year subscription to one of our newsletters, books or on

line programs. We have very stringent quality control

procedures regarding our representatives making this offer. These include

verifying the address, asking for the month and day of the person's birth

date and asking for the person’s email or fax number so we can send written

confirmation of the order within 24 hours. This serves to encourage contact

with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note

that [redacted], Site Mgr., placed an order on 2/7/14 for our Superviors Safety Bulletin publication and he provided us with with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/16/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: The company has sent an invoice for a newsletter that we never asked for or authorized to be sent and billed to us.

Left a message to stop billing us and stop "sending" the publication we have NEVER received.Desired Settlement: Credit my company and stop sending an invoice for items we don't receive.

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/28/14 regarding the above referenced complaint that you received on 8/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer.Regarding the specifics of this situation, please note that [redacted], Maint. placed an order on 6/20/14 for our Environmental Compliance Alert publication. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr. Spiegel were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/26/14 as requested the same day they called us. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and cancelled as we instructed; including 1-trial subscription for [redacted] herself that she cancelled on 4/16/14. There is no money due or owing on these accounts.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: I have been trying to send a book back to this company that I did not order. Nor have I opened an email or looked at any website or read any newsletter. I have asked them on a couple of occasions to send me a return shipping label and to this day. I have not received it. I even offered to pay monthly; they refused. Actually, I had not intentions of ordering this book. I still don't know how I received it.I actually sign up for a lot of HR related information and they ask about your company, etc. Even though this was a personal task, they are now trying to get money from my company and they are not going to pay.I feel as if they have been trying to force me to buy something I did not want..They turn it over to:[redacted]Account Manager[redacted], DE [redacted]Office: ###-###-####Fax: ###-###-#### or [redacted]Toll Free: ###-###-####The last info she gave me was the following: I will advise my client that the matter will not be resolved with a payment. A Notice of Intent to Report will be sent to [redacted], and my office will no longer be involved. [redacted] and [redacted] will decide how they would like to proceed further.This is my personal issue, not my company's and they are not going to force or bully me into paying for something I did not want, did not use and will not use.Thank youDesired Settlement: I have been willing to send this book back. I want them to take this book back. Not to send me nor my company any more communication about anything. Not to mess with my credit nor my company's credit.Thank you

Business

Response:

August 25, 2014Dear [redacted]:Thank you for your email of 8/25/14 regarding the above referenced agency complaint that you received on 8/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In ch cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office/HR Mgr., placed an order on 1/15/14 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter. She provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/25/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. We did find in our computers that the newsletter portion of the account was cancelled on 5/20/14 but not the book portion.We will gladly accept the book back when she returns it to us.We have initiated a request on 8/25/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications ("Progressive") has alleged that [redacted]. ("[redacted]") has ordered a total of three (3) publications.

[redacted] has never ordered any publications from Progressive. [redacted] has repeatedly informed Progressive, both verbally and in writing, that [redacted] has not ordered any publications.

This situation appears to be identical to that described in a Revdex.com alert of July 18, 2012, which references (at that time) nearly 2,000 businesses having complained that Progressive has billed them for publications and newsletter subscriptions that were never ordered, and that Progressive submits the disputed billings to a collection firm named [redacted].

Since [redacted] has not paid the invoices for the bogus subscriptions, Progressive has submitted the disputed invoices to [redacted] has also repeatedly informed [redacted], both verbally and in writing, that [redacted] has not ordered any publications from Progressive.Desired Settlement: Progressive must: (i) stop mailing [redacted] publications and invoices; (ii) confirm in writing to [redacted] that [redacted] did not order any publications; and (iii) cease all collection efforts.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/22/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], IT Mgr, placed an order on 4/17/13 for our Information & Technology Adviser publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/22/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue. We did find 1-account that had gone to collections in 2001, but that has long been resolved.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Sometime in December 2012 I received a sales call regarding a free trial of a business publication from Progressive Business Publication . I agreed to the free trial but when the sales rep asked for my birth date at the end of the call to confirm the order I canceled the transaction. I recently received a call form [redacted] stating that my Company was in jeopardy of bad debt collection unless I paid the invoice of $255.60. I asked for documentation showing my authorization of this transaction and they could not produce any documentation of my request. They've called approximately 3-4 times and I explained that I did not authorize this subscription. Furthermore I informed them that I would be filing a complaint with the Revdex.comDesired Settlement: The desired outcome is that Progressive Business Publications and [redacted] stop pursuing this invoice.

Business

Response:

September 3, 2013

DIRECTOR OF SUBSCRIBER SERVICES

[redacted] Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/30/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer.

Regarding the specifics of this situation, please note that [redacted], Sls/Mktg Mgr, placed an order on 12/28/12 for our Selling Advantage publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/3/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found many different trial subscriptions had been accepted before; 7-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a-week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In the response provided by Progressive Business Publications (PBP) they failed to mention that I cancelled the transaction for a free electronic trial of their publication when the sales person asked for my birthday as confirmation. PBP stated that I was given muliple opportuinties to cancel the subscription. Since I never approved the transaction initially thier was nothing to cancel. Having done my own research I discovered there are over 2000 complaints against PBP to the Revdex.com mirroring the very nature of my complaint. PBP has an F rating with the Revdex.com , which displays an undisputable pattern of unethical business practices.

Regards,

Review: On 7/29/13 I received a scam letter from Progressive Business Publications, stating that they have sent 3 prior notices, this being thier 4th and that my company owes them money ($118.56) for scam about a pubilication: supervisors safety bulletin. Firstly, we only have a few people in my office and I am the only person allowed to purchase on behalf of the company. Secondly, we have not recieve any product from them, and have not recieved these false 3 prior notices, as I also pay all the bills. I have been here 23 years and handle all safety, and in fact we are leased employees through [redacted] and they handle all our safety practices and workers comp. They are our only contact for safety. Falsily, Progressive Business Publications list that someone ([redacted]) ordered this, she does not work here. This is a scam and we are not going to participate with their scam by paying for something we did not recieve, nor request. I am filing this formal complaint against the scam Progressive Business Publications is trying to pull.Desired Settlement: I expect Progressive Busines Publication and any other agent they use on their behalf to no longer contact my company as we will not participate with their scam, and most of all will not send them one cent for this con

Business

Response:

See Attachment:

Review: I received a voicemail from a credit recovery company stating I need to call asap. I returned the call and a lady told me I had been sent to collections for non payment. She said the company was Progressive Business Solutions. I explained I had not purchased anything, I have no authority to do so. We may only purchase items through authorized vendors. They are not one. I recall them asking to send a sample of their letter. At no time did they tell me it was a trial and I would have to cancel anything. I again am not authorized to purchase anything and would not have done so. The lady continued to tell me we had and that I gave my birthdate. I was asked my birthdate but not told the reason. As we began to receive the publication, I turned them over to my purchasing manager and let him know the letters kept coming. He said he would take care of it, because they had received these before. The letters were never opened. I did not know there was an issue until I received this call. I later found out this same exact thing happened to a co-worker of mine. I beleive they are trying to collect a debt that is invalid and fradulent. Not only does this affect the business I work for, but could affect my employment due to false accusations.Desired Settlement: To remove the charges, remove from collections, stop attempts from collecting payments from all associated companies dealing with Progressive Business Publications and ICR (International Credit Recovery), stop harassing calls and letters, and remove my name and my company's name from databases.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do however not agree to them stating they sent me an email with cancellation policy. I do not recall ever being asked for my email. Thanks for your time pertaining to this matter.

Regards,

I have asked repeatedly to be UNSUBSCRIBED from their barrage of spam, yet they will not comply. The unsubscribe links in their email do not work--tested from multiple devices. A friend in tech support said they don't even look like valid links. I emailed and told them to stop and they persist ! Someone, please tell me how to block these scam artists.

Review: We get unsolicited mailings from this company from time to time, then they bill us for those mailings. I called them approximately a year ago and told them not to solicit nor send any future mailings to this address or business but those mailings commenced again approximately 30-45 days ago. Attempts to return to sender have failed - the US Mail service is unable to deliver to the return address listed on the materials. I feel this company is unethical in their sales/mailing practices. I called and left a message with their customer service dept. today and also faxed a follow-up to that conversation asking them to cease all mailings and billings to this company/address.Desired Settlement: no more mailings and no more invoicing for unsolicited newsletters.

Business

Response:

June 12, 2014Dear [redacted]:Thank you for your email of 6/11/14 regarding' the above referenced complaint that you received on 6/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Exec Dir, placed an order on 11/21/11 for our Nonprofit Board Report (packet of 5 newsletters per month) publication. We were provided with birth date information as 3/7, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions’ asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices.This account has been paid and renewed each year since 2011 and has 6-more issues until its expiration date.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; as well as 28-paid in full accounts. We found that **. [redacted] had accepted a trial subscription for the Foundation & Corporate Funding Advantage on 3/5/14 and provided the same birth date but this time gave us his email address so we could send a confirmation latter. We cancelled this account after 3-months on 6/11/14. Too, we found a trial subscription for the Foundation & Corporate Funding Advantage that had been accepted [redacted] on 3/6/14. She provided a birth date of 5/16, as well as an email address. We cancelled this account om 6/11/14, too. All other accounts have been cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: PBP call and told me that they would send me a packet with information about there services. Within that packet, I would be able to sign up for their services. I never received this packet and never told them I want their service. I received an invoice with no contact information to cancel it. I tried to cancel but could never get them

Business

Response:

June 5, 2014Dear [redacted]:Thank you for your email of 6/3/14 regarding the above referenced agency complaint that you received 5/29/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Asst, placed an order on 8/16/13 for our Administrative Professional Update publication and she provided us with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a – month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and all others were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: I received a notice from the [redacted] stating I have an invoice of $299, but I received no proof that I owe this money. It states that I signed up for a subscription, but I want a signature stating that I did in fact sign up for it.Desired Settlement: Verification that I agreed to pay what I owe.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/13/13 regarding the above referenced complaint that you received on 11/13/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Elec. Eng, placed an order on 3/25/13 for our Environmental Compliance Alert publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/14/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I RECEIVED AN INVOICE FOR A PUBLICATION THAT I DID NOT ORDER. THIS WAS NOT AUTHORIZED BY ANYONE AT OUR OFFICE, NOR DID WE ACTUALLY RECEIVE THE PUBLICATION. WE ARE BEING BILLED FOR 12 MTHS/12 ISSUES OF "KEEP UP TO DATE ON PRIMARY CARE CODING & REIMBURSEMENT". THE ACCOUNT NUMBER LISTED IS 465252702 AND INVOICE # [redacted]. THE TOTAL OF THE INVOICE IS $198.00.Desired Settlement: MY REQUEST IS THAT OUR ACCOUNT BE DELETED AND THAT THE COMPANY NOT CONTACT OUR OFFICE AGAIN.

Business

Response:

See Attached:

Review: Apparently I signed up for a publication that I did not agree to and my company has been sent to collections; for a $299 invoice I did not pay for a product I did not want or receive.Desired Settlement: I want to not have my company charged and sent to collections for a product I did not want or receive.

Business

Response:

November 29, 2013

Dear [redacted]:

Thank you for your email of 11/26/13 regarding the above referenced complaint that you received 11/8/13. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], H/R Mgr, placed an order on 4/24/13 for our What's Working In Human Resources publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.

Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.

It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/8/13 as they requested the day they called us and we advised the agency to cease collections and to cancel the account immediately. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different subscriptions had been accepted before; 4-paid in fill accounts and all other accounts were cancelled as we instructed without issue except this account.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially your

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications has called my business numerous times wanting us to check out there product. We have 30 days to return the product with no charge, I was called today by a collection agency saying I owed PBP 299.00 for the products they sent my company. I have not received any invoices or product from this company and this is not the first time we have had this happen to us by these people. I have asked repeatedly to be placed on a do not call list and I keep receiving calls. I have paid the 299.00 as of 20 minutes ago so I would not be fined for the so called late invoices (which I never received). If you go to the companies website there is a reveiw page and there is 128 complaints posted by people that have gotten the same exact treatment I have gotten. These people are complaining of getting billed for something they never received. I am just tired of the incomplete calls that leave me having to pay money for something I never get or use.Desired Settlement: I want to be never called by these people again and my company needs to be credited back the 299.00 I just paid!

Business

Response:

See Attachment:

Review: Received a call from a collection agency ([redacted]) indicating that Progessive Business Publicatons had sent us 5 or 6 issues of "Foundations & Corporate Funding Advantage" and we had not sent any payment for the subscription. They indicated that they (PBP) had talked with our Director (which no longer works with us)and he agreed to a trial of the subscription. (Verbal - nothing in writing) We were able to reach our former director and he does recall talking with someone about a free 5 issue trial. He did not agree to any purchase. They indicated that there was some commication via e-mail with our director yet they were not able to reproduce such documentation. We had our technology department search our former director's e-mail account and could not find any e-mails to or from PBP.[redacted] is saying that we owe $240.00 for a full years subscription which is 12 issues. They have not been able to provide us with any proof of purchase. We did not request to purchase the subscription. They ([redacted]) requested that we pay the $240 by credit on the phone or there would be additional charges and we would have to send a check via UPS so that they could verify the address that the check came from. PBP is bullying potiental customers into paying for subscriptions that they do not want. They indicate that it is a free trail but then you are billed for the full year and then turned over to a collection agency when you do not respond.Desired Settlement: We do not feel that we are responsible for the $240 fee. Unless they can provide us with written proof that we agreed to pay for the subscription, we should not be held liable. Also, Progressive Business Publications needs to remove us ([redacted]) from any calling or mailing list.

Business

Response:

October 24, 2013

Dear [redacted]:

Thank you for your email of 10/23/13 regarding the above referenced complaint that you received on 10/22/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Dir, placed an order on 3/29/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account and found 2-accts for [redacted] herself that she cancelled.

Other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We are being billed for a product that we did not order and now they are sending it to collections.Desired Settlement: I would like this Invoice to be voided as we did not order the product. They did not even have our address correct on the invoice. This is a instance where callers randomly gain information and say they are providing a service when in reality they do not provide anything.

Business

Response:

October 21, 2013

Dear [redacted]:

Thank you for your email of 10/21/13 regarding the above referenced complaint that you received on 10/17/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Purch. Dir, placed an order on 4/3/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/17/13 after speaking to someone at [redacted] that day and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,