Progressive Business Publications

Review: [redacted]. contacted us in regards to an Environmental Compliance invoice open with Progressive Business Publications. We have never done business with PBP, nor did we request or purchase any product. Providing fals information as well as making false claims. This business sent out an invoice asking for payment on a bill for a publication that they are claiming we agreed to over the phone. We advised that we never agreed to any such publication over the phone, and have aked [redacted] to stop calling our place of business. We never agreed to any such publications through Progressive Business Publications. We are a Franchise Corporation with 38 locations. This is my second location that has been hit with invoices. The first has been resolved.Desired Settlement: Stop contacting us, also would like a written letter due to what I had to deal with fro CSR. We do not nor will ever do business with Progressive Business Publications.

Business

Response:

See Attachment:

Review: My company was contacted by [redacted] this week claiming that my company owes Progressive Business Publications around $270.00 for a magazine subscription. My company never purchased any product from Progressive Business Publications nor have we received any product such as a magazine. [redacted] informed me that my company's purchase was made over the phone in January 2013 during a sales call from Progressive Business Publications. My company did not actually make this purchase. [redacted] claims Progressive Business Publications has a voice recording of the sales call yet they were unwilling to provide it upon request. [redacted]'s employee was very rude to my and my employees over the phone. The [redacted] employee referred to the Revdex.com as just a blog on several occasions to discount my concern about the Revdex.com's alert and F rating of Progressive Business Publications and their F rating of her own company [redacted].Desired Settlement: Billing adjustment from Progressive Business Publications showing a balance due of $0.

No more contact from Progressive Business Publications.

No more contact from [redacted].

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 8/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Exec Asst, placed an order on 1/9/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/4/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and 1-paid in full account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Cordially,

Review: I received a notice from the [redacted] stating I have an invoice of $299, but I received no proof that I owe this money. It states that I signed up for a subscription, but I want a signature stating that I did in fact sign up for it.Desired Settlement: Verification that I agreed to pay what I owe.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/13/13 regarding the above referenced complaint that you received on 11/13/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Elec. Eng, placed an order on 3/25/13 for our Environmental Compliance Alert publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/14/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Our company received a call from a solicitor from Progressive Business Publication regarding a publication on keeping up to date on payroll. It wasn't thought of again until several months later when we received a call from a collection agency saying that I was responsible for a large amount of money for the publication and that the amount due was in my personal name. I explained that I never authorized the issuing of the publication nor did I ever receive a publication from them. They insisted that I still owed the money and that it would be sent to their law firm if the payment wasn't received. Several months from that, I received a phone call from someone saying they were with the company's law firm and that I had one last chance to settle the account in my name. Both the collection agency and the law firm seem to be very familiar with the company, even able to tell me how to find their emails in my email archives(which I didn't find). The lady at the law firm indicated that it was a 30 day free trial and I explained to her that we never received any information from them or any way to cancel (I'm not even really sure that the trial was officially authorized since this is something we do not normally agree to do).Desired Settlement: I would like for this company to erase the charges that they say I and our company owe and to stop contacting me and our office. I would also like to inform others of this company's practices so that they are not caught in the same trap.

Business

Response:

January 16, 2 014

Dear [redacted]:

Thank you for your email of 1/15/14 regarding the above referenced complaint that you received on 1/14/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures . regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 5/11/12 for our Keep Up To Date On Payroll publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/15/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you

Review: Checked on these people and they have received a lot of complaints about how they try to collect money for doing nothing . The Revdex.com has given thiscompany a F . They have called to collect $ 299.00 for a free publication which we never received . They are calling [redacted] (Revdex.com member) to get a check. I have looked on the internet and it is full of problems with them They can add one more to the total.Desired Settlement: Want them to quite calling and delete the amount of the books

Business

Response:

February 24, 2014

Dear [redacted]:

Thank you for your email of 2/24/14 regarding,the above referenced complaint that you received on 2/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 7/26/13 for our Safety Compliance Alert publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/24/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: PBP call and told me that they would send me a packet with information about there services. Within that packet, I would be able to sign up for their services. I never received this packet and never told them I want their service. I received an invoice with no contact information to cancel it. I tried to cancel but could never get them

Business

Response:

June 5, 2014Dear [redacted]:Thank you for your email of 6/3/14 regarding the above referenced agency complaint that you received 5/29/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Asst, placed an order on 8/16/13 for our Administrative Professional Update publication and she provided us with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a – month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and all others were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: We get unsolicited mailings from this company from time to time, then they bill us for those mailings. I called them approximately a year ago and told them not to solicit nor send any future mailings to this address or business but those mailings commenced again approximately 30-45 days ago. Attempts to return to sender have failed - the US Mail service is unable to deliver to the return address listed on the materials. I feel this company is unethical in their sales/mailing practices. I called and left a message with their customer service dept. today and also faxed a follow-up to that conversation asking them to cease all mailings and billings to this company/address.Desired Settlement: no more mailings and no more invoicing for unsolicited newsletters.

Business

Response:

June 12, 2014Dear [redacted]:Thank you for your email of 6/11/14 regarding' the above referenced complaint that you received on 6/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Exec Dir, placed an order on 11/21/11 for our Nonprofit Board Report (packet of 5 newsletters per month) publication. We were provided with birth date information as 3/7, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions’ asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices.This account has been paid and renewed each year since 2011 and has 6-more issues until its expiration date.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; as well as 28-paid in full accounts. We found that **. [redacted] had accepted a trial subscription for the Foundation & Corporate Funding Advantage on 3/5/14 and provided the same birth date but this time gave us his email address so we could send a confirmation latter. We cancelled this account after 3-months on 6/11/14. Too, we found a trial subscription for the Foundation & Corporate Funding Advantage that had been accepted [redacted] on 3/6/14. She provided a birth date of 5/16, as well as an email address. We cancelled this account om 6/11/14, too. All other accounts have been cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Dear Revdex.com,About 6 months ago we started receiving a newsletter called "The Selling Advantage". Progressive Business Publications (PBP) sends you a junky newsletter which is basically recycled fluff related to marketing and sales. Next they begin sending invoices. We figured this was just a sneaky tactic to get a company to subscribe, so we let it go and threw their promotional items disguised as "legitimate" invoices in the trash. Friday, August 8 we received a phone call from a supposed collections agency. I tried to politely explain that no one in our company had signed or agreed to pay for a subscription or received some kind of fax that they had mentioned. Next PBP tried using scare tactics so some phony bill would be paid for a product we never agreed to. I was going to let it go and just ignore the phone calls, but I read countless complaints online detailing the same story. Everyone posted that this company does not let up and will relentlessly call for years.Here is a link to just a few of the hundreds of similar posts detailing their disgusting business practices.[redacted]Desired Settlement: I would like for this company to cease all contact with Ulliman Schutte. Additionally, I request they stop using deceptive and exploitive tactis to try and solicit money from hard working professionals. Instead, I suggest they actually produce a "real newsletter" that people want to read instead of attempting to pray on people with a Trojan Horse. I think it says it all that they have a whole tab on their website devoted to "Received an Invoice".

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/8/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sls Mgr., placed an order on 1/10/14 for our Selling Advantage publication and provided her fax number, which matches the other trials that have been accepted before. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. As a courtesy we contacted the collection agency on 8/13/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 1-paid in full account for their Controller and has been renewed each year since 2003, while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: The company is sending collection notices and bills for a service that was never requested. The company alleges that a staff member requested their publications, when in fact they were notified by phone that we were not interested and to please remove our name from their calling list.

Had I not have been aware of the situation the bill would have been put into our system for processing. I believe that this company is attempting to trick larger companies into paying for services that they have not requested or do not want.Desired Settlement: I want the company to stop sending fake invoices and to quit contacting our company.

Business

Response:

August 21, 2014Dear [redacted] :Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], EHO, placed an order on 3/26/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our Computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and Something may go out. If that should happen, simply call us and we will remove that version, too.While researching this compliant we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled; 2-paid in full accounts and 1-different trial for [redacted] that he accepted in August 2013 and that was cancelled as we instructed without issues.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: The keep sending an invoice for a publication we did not order. They give an employee's name and birth month and day. The person is an employee, but the mm/dd of his bday is incorrect. He said he never requested this. Now they are billing $299.00 and threatening collection if we do not pay. I have written them a letter explaining we did not order and to cancel all charges. I know this is their common practice and it is terrible.Desired Settlement: Cancel this invoice [redacted]

Business

Response:

September 25, 2014Dear [redacted]:Thank you for your email of 9/23/14 regarding the above referenced complaint that you received on 9/23/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Captain, placed an order on 4/23/14 for our Safety Compliance Alert publication and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Mr. Klaus were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/23/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before; 14-paid in full accounts while other accounts were cancelled.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service. All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: I RECEIVED AN INVOICE FOR A PUBLICATION THAT I DID NOT ORDER. THIS WAS NOT AUTHORIZED BY ANYONE AT OUR OFFICE, NOR DID WE ACTUALLY RECEIVE THE PUBLICATION. WE ARE BEING BILLED FOR 12 MTHS/12 ISSUES OF "KEEP UP TO DATE ON PRIMARY CARE CODING & REIMBURSEMENT". THE ACCOUNT NUMBER LISTED IS 465252702 AND INVOICE # [redacted]. THE TOTAL OF THE INVOICE IS $198.00.Desired Settlement: MY REQUEST IS THAT OUR ACCOUNT BE DELETED AND THAT THE COMPANY NOT CONTACT OUR OFFICE AGAIN.

Business

Response:

See Attached:

Review: This company apparently sells subscriptions to publications in various industries. We are a CPA firm. They began sending publications called "What's New in Benefits & Compensation". I never authorized the subscription and apparently their practice is to send these publications and then bill for them later. The web indicates there are complaints in all 50 states regarding their way of doing this. I have no intention of paying for this and these practices need to be stopped!

We have impeccable credit and pay all of our bills each month. They then have [redacted] attempt collection efforts in strong arm methods. I will also be contacting the attorney general for the State of ** on their practices.Desired Settlement: The $299 they are attempting to collect will not be paid and the subscription they feel exists needs to be cancelled!

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications called our business to set up a free trial of a Safety Compliance Alert newsletter. The guy stated that I could cancel at any time and that we would not be charged... as long as I did so before the third newsletter. I tried to tell him we were not interested but somehow I was talked into it. I take full reasonability when I could have just hung up the phone. However, I never thought it would be so difficult to cancel (lesson learned). I tried calling Progressive Business Publications and got a voicemail stating to leave my information to cancel; however they do not have time to contact everyone who wants to cancel. I also emailed and faxed, stating I want to cancel. I did this today so we will see what happens.

I find it very unethical that a company makes it near impossible to cancel a free trial subscription. There is no way for me to know if my subscription has been canceled, as they state they do not have time to get back to everyone. There is no way to talk to a live person, everything is done be leaving a message, emailing or faxing but with no response.

Our Company ([redacted]) has had problems in the past with Progressive Business Publications (unfortunately I was unaware or would not have made a deal with the devil) and after calling, emailing, snail mailing we were still unsuccessful in the cancelation of this trial newsletter. Yes, it is only $299 but if everyone says that then Progressive Business Publications continues to get away with scamming people.Desired Settlement: I would like conformation that Progressive Business Publications has canceled our free trial of Safety Compliance Alert newsletter and no charges will be invoiced. This may be a phone call or email.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, May 24, 2013 at 8:59 AM

Subject: Fwd: Complaint #[redacted]

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Thu, May 23, 2013 at 6:58 PM

Subject: Complaint #[redacted]

To: "[email protected]" <[email protected]>

This complaint has been resolved! Please see attached.

Thank you for your time,

Safety Records Coordinator

Review: At a unknown date and time Progressive Business Solutions (PBS) claims to have contacted an employee of ours, and offered that individual a free trial of there publication, the catch was that unless he called and cancelled within x amount of days they would bill us for a entire year at a cost of $299.00. PBS claims we did not cancel the subscription so they have sent a bill for a full year at $299, and because this has not yet been resolved they have now sent us to collections for payment. I have contacted our employee that they believe agreed to this and he claims that did not agreed to anything, he also says prior to this incident he has told PBS on several occasions to stop calling us, and to not send anything. He states that this works for a while then they start calling again. I have spoke to ([redacted], a customer service rep) @ PBS a few times and at one point she said they were whiling to settle this claim for $130, which I was considering paying just to be done with this but, when I asked to get a email stating that we agreed to settling for $130 so I had something to pay against, I never got it. So, I called several times, left voice mails and still no answer.Desired Settlement: I would like to have our Company be removed from PBS or any of its affiliates, mailing or call lists. I would also like to have our company be removed from collections and to remove the $299.00 charge for services not authorized.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company consistently bills for items not ordered. We have had at least 4 incidences with them in the past. They find our an employee's name and then say that the employee authorized purchase of a book or magazine that was never ordered. When we refuse to pay, they turn us over to their "sister" company - [redacted], who threatens to hurt our credit rating. When we tell them to discontinue calling, they still continue to call. Their deceptive, if not illegal, tactics are ridiculous. We wish for them to discontinue all direct mailing, phone calls, and any other contact with our company.Desired Settlement: Stop contacting our company in any way, shape, or form.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I disagree with much of the text of their letter and find their methods to be deceitful, I find that this resolution is satisfactory to me.

Regards,

Review: I signed up for a webinar that was advertised by this Company. I have had to make many calls to confirm that they received my payment. They have answered back that they do not have the class. When I threatened to stop payment and file a complaint with the Revdex.com, they called me back and then sent me a copy of a paid invoice. They said that they will send the information to me on 9/26/2013 for the 10/3/2013 class. The whole experience so far see** like a scam. If only I would have checked ahead of time with the Revdex.com, I would have seen that they already have 2500 disputes and complaints against them. We paid $199 for the class. I suspect that my money is lost since they cashed the check already. I will update my complaint if 10/3/2013 comes and I have not been enabled to listen to and see the webinar.

I will never sign up with this "business" again. It see** to be a scam when no one knows what is going on.

Thank you.Desired Settlement: At this time, I would only like the Revdex.com to know that Progressive Business Executive Education see** to be unprofessional and may be scamming the public. I will file another complaint if the webinar does not take place on 10/3/2013.

Business

Response:

Dear [redacted],

This serves as a response to the complaint filed by **. [redacted] on 9.23.13. There was confusion as to which event **. [redacted] was registered for due to the amount of events we hold each month. I placed a call to [redacted] immediately upon receiving the Revdex.com complaint and explained what may have happened with one of our reps. Additionally; I apologized on behalf of the company. She was very understanding and I assured her we are absolutely legit, then provided her with materials when they became available. I told her I would also follow-up with her after the event was over. **. [redacted] stated that she would attend another event if the same speaker were instructing. I've included [redacted]'s original request for an invoice, my response containing one and our conversation after she participated in the webinar. I apologize for the delayed response but I wanted to touch base with **. [redacted] and make sure she had the best possible experience before doing so.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company spoke with and sent some emails to our employee [redacted] about obtaining some free publications on safety compliance. The emails did not have anything in them that could be utilized and he did not realize he was being scammed.Desired Settlement: Stop trying to scam us!!

Business

Response:

October 17, 2013

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Field Superv, placed an order on 3/15/13 for our Safety Compliance Alert publication. We were provided with a birth date of 3/15, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/16/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; including 1-other trial for **. [redacted] (all information, i.e. birthdate & email address matches). Other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In speaking to this company, they provided 2 different stories. First, they told me that the HR Manager had authorized sending a magazine for free and sent a confirmation email along with invoices for a 12 month subscription. Upon further review, they stated that only 5 months were sent. We have no invoices, no emails, no confirmations, and no publication. This was then forwarded to collections ([redacted]), and I believe we spoke to the same person there as we did at Progressive. I'm pretty sure this is a scam as no support can be provided in document form as to the original "purchase." I understand that my company does order other publications from this company, and if this is not resolved satisfactorily, we will need to close all business with them.Desired Settlement: This invoice for $299 needs to be cancelled and no further contact should be made to any department outside of [redacted]s legal department.

Business

Response:

See Attachment:

Review: 7/9/2013 I received a call at our business today (which is a physician's office) from "International Credit Company" who said that I had purchased a series of newletters for "Coding and Reimbursement" last November. The representative "[redacted]" said that I had ordered this publication and now owe $198.00. She said they had sent all the newletters plus 5 notices that we owed money for the publications. She said I must pay it to get the bill out of collections.

I had no recollection about a phone call of this kind and know positively that I would not have ordered these publications because all of that sort of information is handled and ordered by the physician here. [redacted] gave a phone number of ###-###-#### for me to call her back. She also called again in the afternoon to follow up. I asked her for the name, address and phone of the company in question, where I had supposedly purchased this publication . She gave me the name "Progressive Business" and said they were based in Pennsylvania. But she said she didn't have access to an address or phone number because all of this was being handled by their office now.

All of this sounds far fetched and like a scam. I would not have ordered this! I don't recall seeing any publications of bill notices.Desired Settlement: I do not have any record of this call, no record of having received these publications and want them to stop calling and to take this charge off my credit rating, if indeed there really is a charge. Also wanted to report this to Revdex.com as it sounds like a scam and to alert your agency to it.

Business

Response:

See Attachment:

Review: Received call from Collector about publication that has not been ordered or received and that we are being billed for.Desired Settlement: no exchange and no further contact.

Business

Response:

September 3, 2013

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/22/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Quality Mgr, placed an order on 1/21/13 for our Quality Manager's Alert publication. We were provided with a birth date of 12/26, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/3/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.