Progressive Business Publications

Review: Progressive Business Publications have been sending us their four-page news latter and billing us $299.00 for it. I have left several voice messages with [redacted] at [redacted] x [redacted] and requested them to cancel the subscription and take us off any mailing lists. They failed to return mu calls, I still receive their publications and bills. They have conflicting account information with my birthday, my dad's name and our chief engineer's email account and insisting that I signed up for this publication. I am seriously considering this business a fraud and plan of filing court charges if they bill be one more time or better yet send me to collection agency.Desired Settlement: stop contacting me

Business

Response:

December 23, 2013

Dear [redacted]:

Thank you for your email of 12/20/13 regarding the above referenced complaint that you received on 12/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Plant Mgr, placed an order on 4/10/13 for our Facility Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning no-bices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/20/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts were cancelled as we instructed without issue.

We did speak to "[redacted]" on 11/21/13; she verified that all the information we have to start a trial subscription for **. [redacted] was correct. She stated she would speak to **. [redacted] and call us back. There was no "call back" on the subject.

Further research showed us an account for **. [redacted] that accepted on 11/19/12 entitled the Quality Manager's Alert. He provided us with his birth date of [redacted], as well as his email address. This is a paid account with 1-issue remaining on the subscription, therefore we placed a "Do Not Renew" on this account so that once it expires there will be no further issues invoices or renewal notices sent.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Unfortunately the company fails to answer their phones or return calls. Our office manager and I, both left several messages asking to cancel whatever subscription may have been made and have never heard back over several months.

Regards,

Business

Response:

January 9, 2014

Dear [redacted]:

Regarding the above referenced rebuttal that you received we submit the following:

All the information we received to start a trial subscription for our publication was given to us by someone who identified himself as [redacted] on 4/10/13.

We cancelled the account on 11/21/13 as stated in our letter to **. [redacted] on 12/23/13. (Enclosed copy)

Please know that a Customer Service Representative spoke to [redacted] on 11/21/13 03:05PM (EST) and [redacted] verified the information we were given to start a trial subscription for **. [redacted] was correct. Our representative also went over as account for [redacted] for our Environmental Compliance Alert and verified that account had been cancelled on that same morning. Our Representative found an account for **. [redacted] for our Quality Manager's Alert and we offered to place a "Do Not Renew" on that account but [redacted] asked us to wait until she had spoken to [redacted] about the account and that she would call us back later.

Further, we offered to accept payment ($110.00) for "issues served" to **. [redacted] instead of the full amount told to them by the collection agency. Once again, [redacted] said she would get back to us later with an answer. To date, we never received a "call back" from them as stated in our response of 12/23/13. We do have a 24 hour/7 days a week voice mail system to accept calls in case our Customer Service staffers are on the telephones assisting other subscribers.

To reiterate, we have done everything that was requested and feel this complaint has been resolved. There are no monies due or owing on these accounts.

If you have any further questions, please feel free to contact us.

Thank you,

Review: We received an invoice in September 2013 for $299 for a "one year subscription".

No order was ever placed with this company, and it stated that " shipment had already been made on six issues." We may have received one trial issue, but nothing beyond that. All we've received from them is invoices (which we have not paid, since we haven't ordered anything from them.

They have turned our account over to their collection agency, [redacted]. I contacted them, and they told me we have received 15 publications from them and we owe the $299. I open the mail here, and that is not true. They do have a name listed of an employee here at [redacted], but he says he may have received a trial issue, but that's all.Desired Settlement: No more contact in any form from this company! They need to quit sending us invoices, and we do not ever wish to do business with them.

Business

Response:

February 6, 2014

Dear [redacted]:

Thank you for your email of 2/3/14 regarding the above referenced complaint that you received on 1/22/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Environ Mgr, placed an order on 6/24/13 for our Environmental Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/24/14 as they requested and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before by others in the company, as well as 2-different trials that **. [redacted] accepted. The information to start a trial subscription on those accounts matches the account in question; while other accounts were cancelled as we instructed without issue.

We initiated a request on 1/24/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications called our office and pitched its services. I was not interested and told them so, but I have nonetheless received an invoice from them. I did not order a subscription to their services and do not want them. I have sent back the invoice with a "Did not order this. Please cancel." written on it, but I see through many, many online complaints that this doesn't always do the trick, so I am lodging this official complaint to address their fraudulent practices. You can read about more of their shenanigans here:[redacted]Desired Settlement: I would like it known that this company is operating in a fraudulent and dishonest way, and that I never agreed to sign up for any subscription from them.

Business

Response:

April 17, 2014Dear [redacted]:Thank you for your email of 4/17/14 regarding the above referenced complaint that you received on 4/8/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/14/14 for our Foundation & Corporate Funding Advantage publication and she provided us an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoice over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/14/14 as she requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: I received a call at work on May 8, 2014 at 3:23 p.m.from a **. [redacted] from [redacted] (###-###-####) claiming that I had a delinquent account that was going to be reported to the University, She stated that she was certain it was a misunderstanding and wanted to call me prior to reporting the account delinquent to give me the opportunity to pay the balance $200+ and close the account. I explained to her that I had no idea what she was referring to. She stated that I had received a phone call on October 15, 2013 and verbally agreed to accept publications and emails from What's Working in Human Resources which is published by Progressive Business Publications and that I supposedly received an invoice that I was to write "cancel" on and return to the company if I did not want the subscription. I informed that I did not recall that conversation nor do I recall receiving an invoice. She stated that I probably would not recall since it was in October but that she wanted to settle the bill. I communicated to her that I would have to consult with our general council prior to responding any further. She wanted to call general council right then and now, I informed her that we would not be doing so that I did not have the phone number readily available. **. [redacted] then asked if I had authority to make financial decisions on behalf of the University and I told her no. She then asked for the name of my HR Director which I provided to her. She then became agitated and communicated that she would look up general council's number and call them herself. I honestly do not recall receiving any invoices for payment, especially any prior communication informing me that this would be reported to a collection agency which I find as an unethical business practice.Desired Settlement: My desired outcome is for this supposed billing charge to be wrote off and a guarantee in writing from the company that the University and myself will not be turned in or reported to a collection agency as delinquent. Thank you in advance for your assistance in settling this matter.

Business

Response:

May 12, 2014Dear [redacted] :Thank you for your email of 5/9/14 regarding the above referenced agency complaint that you received on 5/8/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] HR Mgr., placed an order on 10/14/13 for Our Whats Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many, many trial subscriptions had been accepted before; 50-paid in full accounts over the years, while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: They will not stop sending me information and contacting me to scam me to pay them for information they send meDesired Settlement: Get them to stop calling me.

Business

Response:

July 3, 2014Dear [redacted] :Thank you for your email of 7/1/14 regarding the above referenced complaint that you received on 6/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax - number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Internal Sales [redacted], placed an order on 6/25/14 for Our Selling Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Since this account was cancelled so quickly there should be no newsletters received. If a newsletter is received, please advise [redacted] to keep it with our compliments.As a courtesy we cancelled this account on 7/1/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply Call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at 1-800–220–5000.Thank you.Sylvia *. N[redacted] Dir. Subscriber Serv.

Consumer

Response:

Handwritten Response

Review: I work in a customer service call-center. During my first week as a Senior rep, I received a call from this company wanting the billing supervisor. I advised her I was a supervisor, and she began to advise they were selling new coding books. I tried to explain that I was not at liberty to dictate with my company did or did not order in terms of training material, but she kept taking. Eventually, she got my full name, and stated she wanted to send the free 30 day trial of the books to us. I advised her I was already uncomfortable with the info I had given her, but advised any advertising info she can forward to our main location address.

A few months later, our accounts payable department sent an invoice to my call-center, with my name on it, stating I owed this company $250.00. I immediately brought the invoice to my manager and explained that I had been scammed. She reported this to our department head. A few months after that, I recieved another invoice, this time stating I was past due. Again, I forwarded the info to my manager, who reported to our department head. Now, their collections agency is calling my workplace, asking for my payment of the $250.00 or they will "take action"

This is nothing but a scam, as no emails or books ever came. I also never authorized to sign me up for a free trial or books, just that the company could send us the advert. Now my name is being dragged through the mud.Desired Settlement: I want this company and their collection agency, which I will also be filing a complaint with, to stop contacting me and my business regarding their fraudulent practices. I will not be paying them a penny, neither will my company.

Business

Response:

October 9, 2014Dear [redacted]:Thank you for your email of 10/9/14 regarding the above referenced complaint that you received 10/3/14. After review, of our detailed electronic records we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. We encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superv. Patient Accts, placed an order on 9/19/13 for our Primary Care Coding & Reimbursement publication. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There Will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “no risk” subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: Company rep solicited trial subscription, company billed, notice of cancellation provided, company continues to bill despite cancellation.Desired Settlement: Process requested cancellation, cancel invoice, cease and desist billing.

Business

Response:

October 13, 2014Dear [redacted]:Thank you for your email of 10/10/14 regarding the above referenced agency complaint that you received on 10/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representativestake orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the address, asking for the month and day of the person’s birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 7/29/14 for our CFO & Controller Alert publication. We were provided with the birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.As a courtesy we cancelled this account on 10/8/14 as requested. There is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before; 1–paid in full account and other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains Our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia

N. Dir.

Of Subscriber Services

Review: The company, Progressive Business Publications is claiming that our Company signed up for a subscription to Human Resources newsletter. They also claim to have sent the magazines/ subscription in the mail for the past 6 months. Our company, never agreed to this subscription nor received anything in the mail, magazines or invoices. Progressive Business Publications sent our company to collections due to non payment. This is totally absurd, we never signed up for this service and again never received any product or invoice in the mail. This company is a scam, claiming they get a company signed up for their service when they have no such thing and nothing in writing, no written contracts. They have no proof we signed up for this subscription but yet we had to pay a ridiculous dollar amount because the company was sent to collections for nonpayment. This is an absurd way to do business, we NEVER signed up for this service and will definitely not be doing so in the future!Desired Settlement: We would like to get the money paid to Progressive Business Publications back. We never agreed to sign up for the subscription of a Human Resources newsletter, no services were rendered. Again we NEVER signed up or received anything, no invoices were ever received. Why would we pay for this for that matter why would anyone pay for this?

Business

Response:

October 23, 2014Dear [redacted]:Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 3/28/14 for our What's Working In Human Resources publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems. -Once the Order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and they advised us that on 10/22/14 they received $130.00 for issues served. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. Once the collection agency receives payment for issues already received there can be no refunds made.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few `risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: I received an email from a representative from [redacted]) stating that my past due account had gone to collections. [redacted] says that a phone authorization was given by me on 11/12/2012 for materials from a location in which I was not employed. They are asking for payment for something that I did not authorize ordering nor did I receive. They are stating that my name was given, my job title, and my birth date. This is fraudulent as no such authorization was given by me. This email from collections is the first communication that I have received that there was a problem with my name attached.Desired Settlement: Stop contacting me and remove my name from this account because I was not the authorizer of any materials ordered from that location as I have not worked there for over a year.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to remove the collection and remove my information and the school's information for future business with them is acceptable. However, I am responding to inaccurate information in the response from Progressive Business Publications. See below.

Dear [redacted],

Review: The company is billing [redacted], purporting to have received an order, confirmed by telephone, for a business newsletter. No such order via telephone or via email was ever made by the bank. In fact, I received an unsolicited email to which I responded within 9 minutes that I wanted to be unsubscribed as I did not wish to be on the company's email list nor did I wish to receive any publications from them. Now they have placed this $299 bill with a collection agency in [redacted], NY who is calling to demand payment.Desired Settlement: Stop billing me for a newsletter that I did not order and clearly requested to be unsubscribed from. Stop the collection agency from contacting the Bank.

Business

Response:

April 24, 2014Dear [redacted] :Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Exec VP, placed an order on 9/23/13 for our Safety Compliance Alert publication and he provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/21/14 as requested and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint further we found that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been placed before; 4-paid in full accounts while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at *-[redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I accepted a call from someone claiming to be an HR Professional. They stated they wanted to send me a free publication for review called "Whats Working in Human Resources". They said they would send me an email in which if I sent the email back to them, it would be my approval to start the newsletter and if I liked it it would continue and I would receive an invoice after 60 days. I NEVER OPENED THE EMAIL. I started to receive not only electronic emails (with NO option to cancel or Unsubscribe- which is against the law under the CAN-SPAM Act) and then the paper newsletters started to show up. I have attempted to contact them by telephone to get them to stop and no one answers- you are forced to leave a message which is never returned. When you try to log into "My Account" on their website to see if you can cancel something that way- the link is broken on their website (also against the law). When my IT administrator finally was able to open My Account he saw an invoice for our company for $299.00! The invoice stated that we had 60 days to cancel in writing from the date of the start of the newsletter. I had never seen this invoice prior. Per the company's instructions for cancellation of service, we attempted to print the invoice and write CANCEL on it, the link was broken to print it (Against the law). I sent a registered letter to the company today however as phone and email attempts have failed I am not assured a paper letter will be effective. I would like to report this company as a predator of businesses, email spammer and a violator of the CAN-SPAM ACT.Desired Settlement: I want a letter from the president of this company stating to me that there are no charges due to my company and that this newsletter ( both email format and paper) have been cancelled and we will be removed from their database and not contacted ever again for any of their products.

Business

Response:

May 5, 2014Thank you for your email of 5/5/14 regarding the above referenced agency complaint that you received on 4/18/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], HR Mgr., placed an order on 3/25/14 for our Whats Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/21/14 as they requested. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription for [redacted] (all the information she gave us for that account matches the current account that we just cancelled) and the company has had trials before, too, but those were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a sales call and was signed up to receive a subscription, without being asked if I wanted the subscription or agreed to the conditions.

I recently received an invoice from this company for the magazine subscription that I did not order.

The customer service person's pitch was very deceptive.

The company also asked for personal info, such as my mother's name and my birthdate, without offering an explanation.Desired Settlement: To cancel the subscription and cancel the invoice # [redacted]

Business

Response:

See Attachment:

Review: I RECIEVED AN INVOICE FROM PROGRESSIVE BUSINESS PUBLICATIONS FOR A PRODUCT THAT WAS NEVER ORDERED AND NEVER RECIEVED.Desired Settlement: I WANT TO QUIT RECIEVING INVOICES FOR A PRODUCT I NEVER ORDERED.

I WANT DOCUMENTATION THAT MY "ACCOUNT" IS CLOSED WITH A ZERO BALANCE.

Business

Response:

See Attachment:

Review: On 7/29/13 I received a scam letter from Progressive Business Publications, stating that they have sent 3 prior notices, this being thier 4th and that my company owes them money ($118.56) for scam about a pubilication: supervisors safety bulletin. Firstly, we only have a few people in my office and I am the only person allowed to purchase on behalf of the company. Secondly, we have not recieve any product from them, and have not recieved these false 3 prior notices, as I also pay all the bills. I have been here 23 years and handle all safety, and in fact we are leased employees through [redacted] and they handle all our safety practices and workers comp. They are our only contact for safety. Falsily, Progressive Business Publications list that someone ([redacted]) ordered this, she does not work here. This is a scam and we are not going to participate with their scam by paying for something we did not recieve, nor request. I am filing this formal complaint against the scam Progressive Business Publications is trying to pull.Desired Settlement: I expect Progressive Busines Publication and any other agent they use on their behalf to no longer contact my company as we will not participate with their scam, and most of all will not send them one cent for this con

Business

Response:

See Attachment:

Review: Sometime in December 2012 I received a sales call regarding a free trial of a business publication from Progressive Business Publication . I agreed to the free trial but when the sales rep asked for my birth date at the end of the call to confirm the order I canceled the transaction. I recently received a call form [redacted] stating that my Company was in jeopardy of bad debt collection unless I paid the invoice of $255.60. I asked for documentation showing my authorization of this transaction and they could not produce any documentation of my request. They've called approximately 3-4 times and I explained that I did not authorize this subscription. Furthermore I informed them that I would be filing a complaint with the Revdex.comDesired Settlement: The desired outcome is that Progressive Business Publications and [redacted] stop pursuing this invoice.

Business

Response:

September 3, 2013

DIRECTOR OF SUBSCRIBER SERVICES

[redacted] Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/30/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer.

Regarding the specifics of this situation, please note that [redacted], Sls/Mktg Mgr, placed an order on 12/28/12 for our Selling Advantage publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/3/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found many different trial subscriptions had been accepted before; 7-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a-week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In the response provided by Progressive Business Publications (PBP) they failed to mention that I cancelled the transaction for a free electronic trial of their publication when the sales person asked for my birthday as confirmation. PBP stated that I was given muliple opportuinties to cancel the subscription. Since I never approved the transaction initially thier was nothing to cancel. Having done my own research I discovered there are over 2000 complaints against PBP to the Revdex.com mirroring the very nature of my complaint. PBP has an F rating with the Revdex.com , which displays an undisputable pattern of unethical business practices.

Regards,

Review: Progressive Business Publications ("Progressive") has alleged that [redacted]. ("[redacted]") has ordered a total of three (3) publications.

[redacted] has never ordered any publications from Progressive. [redacted] has repeatedly informed Progressive, both verbally and in writing, that [redacted] has not ordered any publications.

This situation appears to be identical to that described in a Revdex.com alert of July 18, 2012, which references (at that time) nearly 2,000 businesses having complained that Progressive has billed them for publications and newsletter subscriptions that were never ordered, and that Progressive submits the disputed billings to a collection firm named [redacted].

Since [redacted] has not paid the invoices for the bogus subscriptions, Progressive has submitted the disputed invoices to [redacted] has also repeatedly informed [redacted], both verbally and in writing, that [redacted] has not ordered any publications from Progressive.Desired Settlement: Progressive must: (i) stop mailing [redacted] publications and invoices; (ii) confirm in writing to [redacted] that [redacted] did not order any publications; and (iii) cease all collection efforts.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/22/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], IT Mgr, placed an order on 4/17/13 for our Information & Technology Adviser publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/22/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue. We did find 1-account that had gone to collections in 2001, but that has long been resolved.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: A book, entitled "Keeping Your School Safe & Secure," was sent by Center for Education & Employment Law. We did not order this book. We returned it. We are still being billed and now being called asking for payment. They keep billing and calling requesting payment.

As mandated by the Ohio Revised Code and our Board's policies and procedures, our school district is not permitted to make purchases without previous authorization by way of a signed purchase order. We would not have requested for any merchandise (book or any other item) to be delivered to us without first having a signed purchase order in place. That is why the book was returned. The company refuses to accept this.Desired Settlement: Cancel invoice, discontinue billing, stop calling us asking for payment, and never send us anything again without securing a duly signed purchase order prior to shipment.

Business

Response:

October 3, 2 013

Dear [redacted]:

Thank you for your email of 10/2/13 regarding the above referenced complaint that you received on 10/1/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Business Mgr, placed an order on 3/21/13 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

We did find that on 7/1/13 we received a request for the newsletter portion of the account to be cancelled and we did that.

As a courtesy we did contact the collection agency on 10/2/13 and advised the agency to cease collections and cancel the book portion of this account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts and other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications is billing the company for products not ordered and/or authorized by our business. We have requested now 4 times to stop billing us for products not delivered and not authorized by us.Desired Settlement: To stop billing us with threatening letters for collection for products not authorized by us and not ordered by us.

Business

Response:

October 17, 2013

DIRECTOR OF SUBSCRIBER SERVICES

Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Q/M, placed an order on 5/30/13 for our Quality Manager's Alert publication. We were provided with birth date information as 2/11, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/16/13 as requested. Our computers only show 1-other trial subscription accepted before and that was cancelled as requested, too. There is no money due or owing on either account.

We initiated a request on 10/16/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: The Center for Education and Employment Law had contacted our Private/Non- Profit school on multiple occasions via phone. They called three of our staff members, myself included.

They ask if we are interested in "Keeping your school safe and secure", and who wouldn't be, in the wake of events like Newton?

So we say YES and then they nonchalantly solicit our birth date for whatever reason, and say that they will send us free information.

But several days later we receive a book with an INVOICE. We did not order anything. We call them to confront this issue and they say "you gave us your birth date to confirm your order".

The woman on the other line was pushy and defensive. I told her to take all of our information out of their database and to stop sending us invoices.

So now we disregard the invoices & toss the books. The books have stopped arriving but the invoices keep coming, and the balance is higher and higher every time due to "late fees".Desired Settlement: Please stop sending books & fraudulent invoices to us and take all of our contact information out of your database.

Business

Response:

October 21, 2013

Dear [redacted]:

Thank you for your email of 10/21/13 regarding the above referenced complaint that you received on 10/17/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Front Office Mgr, placed an order on 4/5/13 for our Keeping Your School Safe & Secure: A Practical Guide and its companion newsletter publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no guestions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **./[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/21/13 and advised them to cease collections on the book portion of the account and cancel that account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. We found that we did receive a cancellation on the newsletter portion of the account on 5/10/13. To date, they still have not returned the book and on 5/5/13 we sent them a "Postage Paid" label so that they could return the book free. We see in their complaint they state that they threw the materials away. Also, in their complaint they say that they are receiving invoices that are showing late fees. That is not correct for we never charge late fees. If they have an invoice that shows that, would they kindly email that to us? (customer_service 0pbp.com)

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 9-paid in full accounts and many renewed multiple times. We found others that were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company continues to send us publications and invoices for those publications that we have not ordered. On November 19, 2012 I sent a letter because they sent us an invoice stating one of our employees placed an order, when in fact no one at our company has ever placed an order with them. I also asked to be taken off their mailing list and that if we continued to hear from them I would report them to the Revdex.com. Since I sent that letter I have returned their invoices with a copy of my Letter dated November 19, 2013 along with their unordered publications on the following dates:

November 26, 2012, October 28, 2013 and November 22, 2013. The last publication they sent included continuation notice and invoice for $230.00.

I am tired of dealing with this company and want to be taken off their mailing list and be done dealing with their unethical practices.Desired Settlement: I want to be permanently taken off their mailing list.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/13/13 regarding the above referenced agency complaint that you received on 11/11/13. After researching this complaint, we would like to respond with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that [redacted], Payroll Mgr, placed an order on 8/6/12 for our Keep Up To Date On Payroll publication and she provided us with us with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed including our liberal 60-day, no questions asked cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this compliant. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all the needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/23/12 as requested. There is no money due or owing on this account.

We initiated a request on 11/14/13 that the company name, address and telephone number be removed from our files, this action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Further, we are a publisher who, from time-to-time, sends out promotional mailings of our publications for companies to review. We sent such a promo mailing to the "Payroll Manager" of the [redacted] on 10/17/13. This publication was entitled Keep Up To Date On Payroll.

We send out 2 issues and then a "Conversion Notice" that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account expired on 10/31/13 with no money due.

While researching this complaint we found that we have done business with this company in the past and is aware of our cancellation policy. They accepted many trial subscriptions before and all were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact our Customer Service Department if you have any questions at ###-###-####.

Thank you.