Progressive Business Publications

Review: The Selling Advantage, a newsletter published by Progressive Business Publications, offered me a free newsletter and told me if I liked the newsletter I could continue the subscription. I called within the specified time period to cancel. I could not speak to an actual person so I left a voice mail on the business cancellation line. I then did some research and read bout the scam that this companies does. Basically they offer you a free subscription and then invoices you with zero contact information on the invoice and no way to cancel. The company then sends you to collection, which started today and they treated until they get their money.Desired Settlement: I would like to be removed from the companies database and removed from the collection agency, International Credit Recovery, representative Chris Bennett. The International Credit Recovery has an "F" Revdex.com rating and it is not accredited.

Business

Response:

September 30, 2013

Dear [redacted]:

Thank you for your email of 9/27/13 regarding the above referenced complaint that you received on 9/2.5/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that **. [redacted], Dir Mktg, placed an order on 2/11/13 for our Selling Advantage publication and we were provided with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/27/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I received a phone call from a salesperson offering sample publications free of charge. I was in a hurry to get this individual off the line so I agreed to sample some of the publications at no charge. Six months later, I received a phone call from a credit collection agency at the amount of $299.00. I thought that this was a mistake as I never agreed to purchase any service. When I called to dispute the invoice, the collection agent rude and aggressive. She also threatened me that they will be writing bad reviews about my company online.Desired Settlement: I would like to have my company [redacted] dba [redacted] taken out of the collections. We are a Revdex.com MN accredited company and I would like to make sure no complaints from this company can be posted against our company.

Business

Response:

August 26, 2013

Dear [redacted]:

Thank you for your email of 8/23/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders I by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Fin. Controller, placed an order on 1/24/13 for our What's New In Benefits & Compensation publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **/[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past. We found 1-other different trial subscription had been accepted by **/[redacted] on 2/28/13 for our Keep Up To Date On Accounts Payable publication and this account was about to go to collections for nonpayment or cancellation but we cancelled it on 8/23/13, too. There is no money due or owing on this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Thus the goods that were ordered by **/[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/23/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past. We found 1-other different trial subscription had been accepted by **/[redacted] on 2/28/13 for our Keep Up To Date On Accounts Payable publication and this account was about to go to collections for nonpayment or cancellation but we cancelled it on 8/23/13, too. There is no money due or owing on this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Thank you,

Review: They solicited us via phone. When asked if their "Free Trail" would expire and we would not be billed for futher issues unless we requested them, they agreed. We never received any issues of this publication, and about a dozen spam-like emails before [redacted] started blocking them. I have never logged into their publication website. According to what they have sent they started billing on 11/06/2012.

Now I have received an invoice for 12 months(23 issues) of this publication and they also state we "should have" received 2 of them. This invoice came from a collections agency that works with them. I have yet to see these two issues in my mail. And the first spam-like email had wording suggesting that if I didn't renew their free trial, it would just expire.

I will be communicating with this collections agency to resolve this problem, but I felt it was important to report the issue at the outset.Desired Settlement: I want to not be contacted in the future, the invoice be nullified, and I would like them to cease their dishonest business practices if only in the way they bait with a promise over the phone then changing the terms. Or at the very least deliver the services they charge for.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We are consistently being harrassed with phone calls and statments from this company. They call and offer new employees a free newsletter and do not mention the large bill that will automoatically be sent. We have filed complaints in the past and also sent them letters asking them to remove us from their data base. We do not want their services. And, we do not want their misleading offers.Desired Settlement: We would like to NEVER be contacted again by this company.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Employee Relations Dir, placed an order on 5/10/13 for our What's New In Benefits & Compensation publication. We were provided with birth date information as 5/19, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue. Further, we did find that [redacted] had accepted 2-trial subscriptions before and both went to collections. Those accounts have been resolved.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: I was contacted by a sales person at Progressive Business Publications who was trying to sell us a subscription. I told him that we were not interested, and that I was also NOT authorized to approve such an order. He said that he would send an informational newsletter at no charge. There was mail sent to our office that was mailed to '[redacted].' This is the incorrect spelling of my name, and so the mail was never opened.Desired Settlement: The case should be settled at no charge. We should not be responsible to pay for a service that we never authorized, nor utilized.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Per the letter from Sylvia E. Neel, she stated that our company will not be responsible for owing any money on this account.

Regards,

Review: We received an invoice in September 2013 for $299 for a "one year subscription".

No order was ever placed with this company, and it stated that " shipment had already been made on six issues." We may have received one trial issue, but nothing beyond that. All we've received from them is invoices (which we have not paid, since we haven't ordered anything from them.

They have turned our account over to their collection agency, [redacted]. I contacted them, and they told me we have received 15 publications from them and we owe the $299. I open the mail here, and that is not true. They do have a name listed of an employee here at [redacted], but he says he may have received a trial issue, but that's all.Desired Settlement: No more contact in any form from this company! They need to quit sending us invoices, and we do not ever wish to do business with them.

Business

Response:

February 6, 2014

Dear [redacted]:

Thank you for your email of 2/3/14 regarding the above referenced complaint that you received on 1/22/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Environ Mgr, placed an order on 6/24/13 for our Environmental Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/24/14 as they requested and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before by others in the company, as well as 2-different trials that **. [redacted] accepted. The information to start a trial subscription on those accounts matches the account in question; while other accounts were cancelled as we instructed without issue.

We initiated a request on 1/24/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We received a phone call from [redacted] today insisting we are past due for a publication with this company but we did not authorize the purchase nor have we received any of the publications. The address they state the emails were being sent is NOT even close to an accurate address. We did not order or receive the publications nor have we received any of the invoices.

The collection agency was extremely rude, did not have accurate facts about collection laws and I will be filing a seperate complant on them in [redacted].Desired Settlement: [redacted]. would like to be put on their DO NOT CONTACT list.

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following notes:

[redacted] did not 'place' an order with this company. He simply answered a solicitation call from them. We could not cancel as we never received the publication or their invoices. Furthermore [redacted] did not receive any emails from them and when I spoke with the collection person they had an incorrect email address [redacted] our emails address are all [redacted] so that tells me they did not get the address from him.

I spoke with [redacted] and yes he accepted their offer of a free trial subscription to Quality Manager's Alert but as of today he has yet to receive anything either via postal mail or email. I will send Progressive Business Publications a seperate letter requesting the publication adn account be canceled but please note this to them also.

We appreciate your service and help with this company.

Regards,

Review: They will not stop sending me information and contacting me to scam me to pay them for information they send meDesired Settlement: Get them to stop calling me.

Business

Response:

July 3, 2014Dear [redacted] :Thank you for your email of 7/1/14 regarding the above referenced complaint that you received on 6/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax - number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Internal Sales [redacted], placed an order on 6/25/14 for Our Selling Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Since this account was cancelled so quickly there should be no newsletters received. If a newsletter is received, please advise [redacted] to keep it with our compliments.As a courtesy we cancelled this account on 7/1/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply Call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at 1-800–220–5000.Thank you.Sylvia *. N[redacted] Dir. Subscriber Serv.

Consumer

Response:

Handwritten Response

Review: I RECIEVED AN INVOICE FROM PROGRESSIVE BUSINESS PUBLICATIONS FOR A PRODUCT THAT WAS NEVER ORDERED AND NEVER RECIEVED.Desired Settlement: I WANT TO QUIT RECIEVING INVOICES FOR A PRODUCT I NEVER ORDERED.

I WANT DOCUMENTATION THAT MY "ACCOUNT" IS CLOSED WITH A ZERO BALANCE.

Business

Response:

See Attachment:

Review: This company continues to send my school (I am administrator) invoices for things I never agreed to purchase. Supposedly I agreed with one of their salesmen on the phone, but I never would have agreed to purchase their book or their newsletter, the cost of which are over 200 dollars! I think they told me it would cost nothing at first and I would only be charged if I agreed that I wanted the product they sent me. However, I started getting invoices immediately for a newsletter and a book. I told them on the phone that I did not want their products and did not ask for them. The representative I talked to finally said they would not charge me for the newsletter or for the book IF I would send it back. I did, but I continue to receive invoices which threaten to send the bill to collections. This is an absurd scam which, in this case, is preying on a school. I never wanted their products, I do not want them now, and I sent the book back at my own expense.Desired Settlement: I would like the business to reduce the bill I supposedly owe them to zero and to send me a letter confirming this action.

Business

Response:

June 16, 2014Dear [redacted]:Thank you for your email of 6/13/14 regarding the above referenced complaint that you received on 6/12/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Admin, placed an order on 2/24/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled the book portion of the account on 6/13/14 as requested. There is no money due or owing on the account. The newsletter portion of the account was cancelled on 5/20/14 as they requested. To date, the book has still not been returned to us.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all other accounts have been cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: Invoicing for a service I didn't ask for.Desired Settlement: Stop sending me bills and spam. I will not pay for something I didn't ask for.

Business

Response:

December 5, 2013

Dear [redacted]:

Thank you for your email of 12/4/13 regarding the above referenced complaint that you received on 12/3/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], IT Dir, placed an order on 4/24/13 for our Information Technology Adviser publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/4/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different subscriptions had been accepted before; 1-paid in full account and other accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

You can spin your shady business practices however you'd like. It doesn't change that I won't let you extort money from me.

Regards,

Business

Response:

December 19, 2013

Dear [redacted]:

Regarding the above referenced rebuttal that you received we submit the following:

All the information we received to start a trial subscription for our publication was given to us by someone who identified himself as [redacted] on 4/24/13.

We did cease collections with the collection agency on the account as stated in our letter to him on 12/4/13

We have done everything that was requested and feel this complaint has been resolved.

Thank you,

Cordially,

Review: I accepted a call from someone claiming to be an HR Professional. They stated they wanted to send me a free publication for review called "Whats Working in Human Resources". They said they would send me an email in which if I sent the email back to them, it would be my approval to start the newsletter and if I liked it it would continue and I would receive an invoice after 60 days. I NEVER OPENED THE EMAIL. I started to receive not only electronic emails (with NO option to cancel or Unsubscribe- which is against the law under the CAN-SPAM Act) and then the paper newsletters started to show up. I have attempted to contact them by telephone to get them to stop and no one answers- you are forced to leave a message which is never returned. When you try to log into "My Account" on their website to see if you can cancel something that way- the link is broken on their website (also against the law). When my IT administrator finally was able to open My Account he saw an invoice for our company for $299.00! The invoice stated that we had 60 days to cancel in writing from the date of the start of the newsletter. I had never seen this invoice prior. Per the company's instructions for cancellation of service, we attempted to print the invoice and write CANCEL on it, the link was broken to print it (Against the law). I sent a registered letter to the company today however as phone and email attempts have failed I am not assured a paper letter will be effective. I would like to report this company as a predator of businesses, email spammer and a violator of the CAN-SPAM ACT.Desired Settlement: I want a letter from the president of this company stating to me that there are no charges due to my company and that this newsletter ( both email format and paper) have been cancelled and we will be removed from their database and not contacted ever again for any of their products.

Business

Response:

May 5, 2014Thank you for your email of 5/5/14 regarding the above referenced agency complaint that you received on 4/18/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], HR Mgr., placed an order on 3/25/14 for our Whats Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/21/14 as they requested. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription for [redacted] (all the information she gave us for that account matches the current account that we just cancelled) and the company has had trials before, too, but those were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains Our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.Cordially,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company is billing me for publications and newsletters I never order. A collections company called trying to collect $195.00 saying they have a recording of me agreeing to a 30 day free trial of Administrative Professional Update and my concent for them to bill me if I didn't cancell subscription after the 30 days. I don't remember ever talking to them, agreeing to anything or receiving any publications or invoices.Desired Settlement: I want them to dismiss the charges for an order that was never placed

Business

Response:

November 18, 2013

Dear [redacted]:

Thank you for your email of 11/15/13 regarding the above referenced complaint that you received on 11/14/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Mgr, placed an order on 4/3/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/18/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: The company is billing [redacted], purporting to have received an order, confirmed by telephone, for a business newsletter. No such order via telephone or via email was ever made by the bank. In fact, I received an unsolicited email to which I responded within 9 minutes that I wanted to be unsubscribed as I did not wish to be on the company's email list nor did I wish to receive any publications from them. Now they have placed this $299 bill with a collection agency in [redacted], NY who is calling to demand payment.Desired Settlement: Stop billing me for a newsletter that I did not order and clearly requested to be unsubscribed from. Stop the collection agency from contacting the Bank.

Business

Response:

April 24, 2014Dear [redacted] :Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Exec VP, placed an order on 9/23/13 for our Safety Compliance Alert publication and he provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/21/14 as requested and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint further we found that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been placed before; 4-paid in full accounts while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at *-[redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a sales call and was signed up to receive a subscription, without being asked if I wanted the subscription or agreed to the conditions.

I recently received an invoice from this company for the magazine subscription that I did not order.

The customer service person's pitch was very deceptive.

The company also asked for personal info, such as my mother's name and my birthdate, without offering an explanation.Desired Settlement: To cancel the subscription and cancel the invoice # [redacted]

Business

Response:

See Attachment:

Review: This company continues to send us publications and invoices for those publications that we have not ordered. On November 19, 2012 I sent a letter because they sent us an invoice stating one of our employees placed an order, when in fact no one at our company has ever placed an order with them. I also asked to be taken off their mailing list and that if we continued to hear from them I would report them to the Revdex.com. Since I sent that letter I have returned their invoices with a copy of my Letter dated November 19, 2013 along with their unordered publications on the following dates:

November 26, 2012, October 28, 2013 and November 22, 2013. The last publication they sent included continuation notice and invoice for $230.00.

I am tired of dealing with this company and want to be taken off their mailing list and be done dealing with their unethical practices.Desired Settlement: I want to be permanently taken off their mailing list.

Business

Response:

November 14, 2013

Dear [redacted]:

Thank you for your email of 11/13/13 regarding the above referenced agency complaint that you received on 11/11/13. After researching this complaint, we would like to respond with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that [redacted], Payroll Mgr, placed an order on 8/6/12 for our Keep Up To Date On Payroll publication and she provided us with us with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed including our liberal 60-day, no questions asked cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this compliant. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all the needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/23/12 as requested. There is no money due or owing on this account.

We initiated a request on 11/14/13 that the company name, address and telephone number be removed from our files, this action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Further, we are a publisher who, from time-to-time, sends out promotional mailings of our publications for companies to review. We sent such a promo mailing to the "Payroll Manager" of the [redacted] on 10/17/13. This publication was entitled Keep Up To Date On Payroll.

We send out 2 issues and then a "Conversion Notice" that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. In this case the account expired on 10/31/13 with no money due.

While researching this complaint we found that we have done business with this company in the past and is aware of our cancellation policy. They accepted many trial subscriptions before and all were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact our Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: I received calls from a collections company ([redacted]) stating I had an outstanding balance of $299 for a newsletter that I requested. The newsletter was the "CFO & Controller Alert". I have NEVER received a newsletter from them. While they claim that it is mailed "return required" or something, I never received a newsletter. I never received a bill. Now they are telling me my company is being sent to collections for $299. This is completely unethical.Desired Settlement: I would like this to be removed from collection and not to show against my company.

Business

Response:

May 5, 2014Dear [redacted] :Thank you for your email of 5/5/14 regarding the above referenced agency complaint that you received on 5/1/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that [redacted], Office Mgr., placed an order on 10/1/13 for our CFO & Controllers Alert publication and she provided us with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same - computer system sent the newsletter and invoices over a -month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/5/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found several different trial subscriptions had been accepted before; 3-for [redacted] herself. All other accounts were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: Telemarketing publishers scam. *talking points1) Subscription not authorized by the [redacted] School. 2) Request immediate cancellation of any subscription. 3) Stop any further collection attempts. 4) No monies are owed Progressive Publishing and/or Center for Education and Employment Law. P.O. Box 3008 (370 Technology Dr.) Malvern, PA 19355-9562 Phone # for Progressive Publishing: ###-###-####, phone for Center for Education and Employment Law: ###-###-#### ext:6. 5) Cease and desist all attempts by the [redacted] / [redacted] phone: ###-###-####Desired Settlement: Cease and desist all contact i.e. mail, phone, email, and the use by the above named three companies contacting [redacted] School, any employee, or authorized entity of the [redacted] School. [redacted], TN [redacted] ###-###-####.

Business

Response:

May 5, 2014Dear [redacted] :Thank you for your email of 5/5/14 regarding the above referenced agency complaint that you received on 5/1/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 10/28/13 for our Private School Law In America book and its companion newsletter. [redacted] provided us, at that time, with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer System sent the book, newsletter and invoices over a -month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 12014 on our voicemail line for the newsletter and that was processed the same day. However the book has not been returned.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/1/14 and advised them as [redacted] requested and advised them to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. We did email them a "postage paid” label but the book has not been returned to us as of this date.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found 1-other trial subscription had been accepted before and cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30– days to process. In business we hesitate to say the company will never receive another mailing from us. If the companys name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat Orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our email, address, telephone, and fax numbers, as well as our website. We also have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Review: The Center for Education and Employment Law had contacted our Private/Non- Profit school on multiple occasions via phone. They called three of our staff members, myself included.

They ask if we are interested in "Keeping your school safe and secure", and who wouldn't be, in the wake of events like Newton?

So we say YES and then they nonchalantly solicit our birth date for whatever reason, and say that they will send us free information.

But several days later we receive a book with an INVOICE. We did not order anything. We call them to confront this issue and they say "you gave us your birth date to confirm your order".

The woman on the other line was pushy and defensive. I told her to take all of our information out of their database and to stop sending us invoices.

So now we disregard the invoices & toss the books. The books have stopped arriving but the invoices keep coming, and the balance is higher and higher every time due to "late fees".Desired Settlement: Please stop sending books & fraudulent invoices to us and take all of our contact information out of your database.

Business

Response:

October 21, 2013

Dear [redacted]:

Thank you for your email of 10/21/13 regarding the above referenced complaint that you received on 10/17/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Front Office Mgr, placed an order on 4/5/13 for our Keeping Your School Safe & Secure: A Practical Guide and its companion newsletter publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no guestions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **./[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/21/13 and advised them to cease collections on the book portion of the account and cancel that account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. We found that we did receive a cancellation on the newsletter portion of the account on 5/10/13. To date, they still have not returned the book and on 5/5/13 we sent them a "Postage Paid" label so that they could return the book free. We see in their complaint they state that they threw the materials away. Also, in their complaint they say that they are receiving invoices that are showing late fees. That is not correct for we never charge late fees. If they have an invoice that shows that, would they kindly email that to us? (customer_service 0pbp.com)

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 9-paid in full accounts and many renewed multiple times. We found others that were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications is billing the company for products not ordered and/or authorized by our business. We have requested now 4 times to stop billing us for products not delivered and not authorized by us.Desired Settlement: To stop billing us with threatening letters for collection for products not authorized by us and not ordered by us.

Business

Response:

October 17, 2013

DIRECTOR OF SUBSCRIBER SERVICES

Revdex.com 1880 J.F.K. Blvd.

Ste 1300 Phila, PA 19103

RE: COMPLAINT LETTER/FILE #[redacted]

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Q/M, placed an order on 5/30/13 for our Quality Manager's Alert publication. We were provided with birth date information as 2/11, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/16/13 as requested. Our computers only show 1-other trial subscription accepted before and that was cancelled as requested, too. There is no money due or owing on either account.

We initiated a request on 10/16/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.