Progressive Business Publications

Review: Can you please help

I did not oder or ask for this to be sent to me--

I keep getting these bills, they will not stop sending them

Any idea what to do

PROGRESSIVE BUSINESS~

PUBLICATIONS

~

ACCOUNT #458389302

INVOICE# ( 04823596 )

DATE 04/09/2014

370 TECHNOLOGY DRIVE. P. O. BOX 3019. MALVERN, PA 19355

PRO~ESSIVE BUSINESS~

PUBLICATIONS

~

BDB 3 TM

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ATTN: l-\CCOUNrrSPAYABLE DEPT

f1ICHAEJ..SONDGEROTHCNSTR

2881 N MELPOMENEDR

TUCSONAZ 85749-8839

Ordered by: l"1:tCHAEI.S. ONDGEROTH

3rd No-tic:? - PAYMENTIS NOWOVERDUE. Shipment has already

been made on 3 issues of" your' newsle1:ter SUbscrip"tion. If"

payment has been made. please disregard this no"tice. Thank

you.

Log on now to WHATSWORKINGINHIi.COMto

SAe every"tt""ling that comes wi-th your subscription:

Username: MICHAEL SONDGEROTH

Password: \C3BEEXM

Annual sUbscription - Unlimited site access & newsletters 299.00

BALANCE DUE 299.00.

RETURN THIS PORTION WITH PAYMENT FOF! PROPER CREDIT

IIIIIII ~lIlltlllllllllllllllilllllllllllllllllllllllllllllllllll

370 TECHNOLOGY DRIVE. P. O. BOX 3019 MALVERN. PA 19355

ACCOUNT #458389302

INVOICE# ( 04823596 )

DATE 04/09/2014

BDB 3 TM

4583fl93024143PWHR

ATTN: ACCOUNTSPAYABLE DEPT

MICHAEL SONDGEROTHCNSTR

2881 N MELPOMENEDR

TUCSON AZ 85749-8839

PLEASE PAY THIS AMOUNT I 299.00Desired Settlement: Cease and desist collection efforts

Business

Response:

April 24 2014Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced complaint that you received on 4/17/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 12/20/13 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/23/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that **. [redacted] has done business with us in the past and is aware of our cancellation policy. We found 5-different trial subscriptions had been accepted before (all with the same fax number); all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: This company bothers us by calling and promising a view period of their product but doesn't tell you about their return policy, or the cost of their product. I told them that I didn't want their product sent to me and they still sent it, so I didn't pay the bill. I didn't crack the book open either.Desired Settlement: For [redacted] School to not pay the $253.95 that the collections group is saying that we owe.

Business

Response:

October 23, 2014Dear [redacted]:Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/22/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superintendent, placed an order on 3/24/14 for Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no Questions asked cancellation policy. Our computers show that the Confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policy. We found [redacted] accepted a "risk free” subscription before and cancelled the account properly and did return the book; we, also, found 3-paid in full accounts for this school. We are enclosing a “Postage Paid” label so that she may return the book at her convenience.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: I received a call from this company about FREE accounting payable newsletters around August 2012. In which they ask for my email address, name, DOB, and address of the bank. I told them I would look over the FREE newsletters and have our CFO look over them. As a result, I never received any emails, newsletter, or anything for that matter. But on 3/21/2013, I received a call from a person name [redacted] telling me that if [redacted] does not pay $299.00 we will be turned over to collection agency, which will be reflected on the credit reports.Desired Settlement: We do not wish to pay for something that we did not received.

Business

Response:

See Attachment:

Review: Our Controller [redacted] has sent 5 separate letters to Progressive Business Publications since 2005 asking that they do not solicit orders from our business, or employees. Progressive Business Publications calls up random employees at our company and promises a free 30 day trial and then begins sending invoices. Our employees did not authorize the purchase of the subscriptions because original invoices were never received. We do not realize anything has happened until collection companies begin calling our employees. Progressive Business Pubications has been notified by our company that all correspondence from their company is considered spam and unappreciated. [redacted] can produce copies of all 5 letters that have been sent to Progressive Business Publications.Desired Settlement: [redacted] Corporation asks that Progressive Business Publications, please stop all contact with our company and employees. We would like a written confirmation that Progressive Business Publications acknowledges our complaint and will comply with our demands. [redacted] Corporation also asks that Progressive Business Publications will stop all collection activities against our company and employees.

Business

Response:

September 26, 2013

Dear [redacted]:

Thank you for your email of 9/25/13 regarding the above referenced complaint that you received on 9/24/13. After review of our detailed electronic records we would like to respond to your letter with, the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Quality Control Dir, placed an order on 3/1/13 for our Quality Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/25/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 5-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Magazines were sent to my office unsolicited. An invoice followed, addressed to me, with no contact details for the issuing business. I did not pay the invoice. The following month an invoice was sent to my accounts payable department, indicating a past due payment.Desired Settlement: Business to stop sending me invoices.

Business

Response:

September 22, 2014Dear [redacted]:Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], QSSE Coord, placed an order on 6/30/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/22/14 as requested. There is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different ``no risk” subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications called our place of business and claimed that a non profit newsletter had been ordered six months ago and attempted to collect $240. We have never received a non profit newsletter and no one ordered a non profit newsletter. Our facility is not a non-profit business. When asked for proof of the order, the caller hung up.Desired Settlement: Stop attempting to collect money for a newsletter that was never ordered or received.

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 9/3/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Mgr, placed an order on 1/8/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/4/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company contacted our organization about a technology publication. I verified the trial, but never received any communication further from the company. Then, I get a collections call this week out of the blue. Our non-profit is an upstanding organization and we don't forget or neglect to pay our bills. Since the business made no attempt to contact me, I feel that sending us to collections was inappropriate and unjust. They most definitely did not uphold their end of the bargain in this situation, considering I received no email communications from them past the initial phone call.Desired Settlement: Yes, I would like my $299 back. However, that's not the point. The point is to warn additional individuals about this fraud company and their practices.

Business

Response:

See Attachment:

Review: While at work I received a phone call from a Progressive Business Publications Rep and she tried to offer me books regarding payroll. I told her I was not interested and she said that they would still send me a free sample of what the publication looked like and if I wanted to order after reviewing the sample I could. At NO time did she say anything about cancelling the subscription after a certain time because I did not subscribe to anything. They are now trying to charge me $230.00. I called them on July 26, 2013 to find out what is going on and why am I being charged for something I never agreed to. [redacted] said she would cancel it. I then asked her why is my birthdate floating around for the whole world to see on this invoice when that is confidential information. They sent this invoice to the Accounts Payable department of my company with my birthdate and name on it so everyone can see. I don't work in A/P, I work in Payroll and the mail is opened by several different employees here. Now I am worried about my identity being stolen because this company gave out my birthdate. I am very upset and angry over this because they had no business giving out this information.Desired Settlement: My identity is very precious to me and how do you put a price on it. I will never know if someone is out there using my birthdate to obtain things until I wake up one morning and find I racked up a million dollars in charges. I believe this establishment should be shut down until they can get their practices and procedures in order and train their employees how to do business properly.

Business

Response:

[redacted] Revdex.com 1880 JFK Blvd -Ste 1300

Phila., PA 19103

RE: COMPLIANT LETTER/FILE #[redacted]

Dear **. [redacted]:

Thank you for your email of 8/9/13 regarding the above referenced complaint that you received on 7/26/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Payroll Mgr, placed an order on 5/13/13 for our Keep Up To Date on Payroll publication. We were provided with the month and day of birth only, as 1/22, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. We do show that the confirmation letter went through without any problems.

The month and day of birth date information is obtained, in part, to verify the conversation took place. This information is provided to the Accounts Payable department for the same reason. Once the order was placed the same computer system sent the biweekly newsletter and monthly invoices over a 2-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 7/26/13 as requested, when they called us that same day. There is no money due or owing on this account.

We initiated a request on 7/31/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30 days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-paid in full accounts and others cancelled as we instructed.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The information stated in their response letter is incorrect (my birthdate, and order placed).

I never placed an order with this company on any date and they have my birthdate as 1/22, which is incorrect. This clearly shows that the information provided by this company is false and they will say anything. I have other co-workers who have also complained that they received phone calls from Progressive Business Publications and they also charged them for orders they never placed. Sounds like a bad habit with this company.

Their letter also states that as a courtesy they cancelled this account on 7/26/13. It was not a courtesy, I called them on 7/26/13 regarding an invoice they sent me for $230.00. I told her I did not order anything so why are they sending me an invoice and she said she would go ahead and cancel the account.

This company needs to know that just because they call someone and that person answers the phone, it doesn't mean they can automatically put in an order for them especially if they have told them upfront that they do not want to place an order. No means No.

My major problem with this company is they sent mail with my name and birthdate on it to the accounts payable department when this account was cancelled already due to the fact that no order was placed. We should not have been billed to begin with, now my birthdate is floating around for anyone to use. What I don't understand is my birthdate is correct on the invoice they sent to accounts payable, but on their response letter my birthdate is incorrect.

Our company does not want to do business with this company and we would like it if they would stop calling us!

Regards,

Review: I was contacted by the Center for Education & Employment Law in regards to a trial of their monthly publication. This was in August or September. The representative told me that I could try an issue and then immediately cancel if I didn't wish to continue with further issues. I said that I would try one issue but I probably wouldn't continue the subscription. They said this was fine. Several months had passed and then in December, I received two invoices for the publication and one for a deskbook (which I never ordered). At this point, I had never received a single issue of the publication nor the deskbook that they charged me for. I immediately sent the invoices back and informed the company that I wished to cancel the subscription and that I had not received any of the materials that they said I had been receiving.

Eventually, an issue of the publication came in the mail, as did several more invoices. I included a letter in the next invoice explaining that I never wanted these materials and for any subscription that they had me signed up for to be cancelled immediately. Unfortunately, another issue of the publication was sent to me (the last one I've received) and another invoice was sent to me saying that payment for the deskbook was past due and that I would soon be sent to a collections agency. I certainly do not want this to happen, as I did not order the deskbook and did not want any issues of the publication past the allegedly "free" trial issue.Desired Settlement: I wish to have my subscriptions cancelled immediately and to not to continue being billed for the publication nor the deskbook (which was never received by me). I also wish not to be sent to collections for something that I never ordered in the first place and cancelled promptly when I was instructed to. I wish to have any accounts that existed between this company and I to be cancelled immediately as well.

Business

Response:

See Attachement:

Review: Our office received a telephone call today from [redacted] - ###-###-####) threatening that we would be turned over to collections TODAY for an unauthorized publication subscription they are saying was made by a staff member. The publication was not ordered, we have not received an invoice and to receive a call that we are going to collections today is outrageous. I feel certain their hope was that we would provide a credit card payment over the phone to satisfy this scam. After doing a Google search, I found numerous complaints about the same scam.Desired Settlement: We would like to stop this company from contacting our staff in the future - no call list. We would like request that they cease with the "collection" process.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/20/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Dev/Recruit Mgr, placed an order on 1/17/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 2/15, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/22/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: Tricky, fast talking sales reps.. I've been receiving this subscription for months trying to find a way to cancel and there is no contact information. Why? Because they trick you into a $200 crap subscription that you can't cancel.Desired Settlement: A refund would be nice, but I feel that it won't happen. I, more importantly, want people to know not to do business with these people. If they call, hang up. Hang up fast. BAD BUSINESS.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/22/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.

Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 1/10/13 for our Administrative Professional Update publication. She provided us with a birth date of 12/8, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 8/22/13 and they advised us that they have received payment in full ($195.50) on 8/21/13 for the subscription. They have marked this account "Settled Satisfactorily". They have reinstated the account so that [redacted] will get the remaining issues of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account.

We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive, daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: The company representing itself as CE for Employment Law and/or Center for Education and Employment Law contacted our HR department offering a completely free newsletter to HR professionals. I promptly declined the invitation and refused to provide any further information about myself or my organization. Regardless of my attempts to avoid the telemarketer, I received (via standard mail) a newsletter as well as a "Deskbook Encyclopedia of Employment Law" and an invoice for $274.95 for the book and a newsletter. The letter also provided a username and password to their online site which we NEVER accessed knowing that it would lead to yet another scam.

I immediately remembered the call with the sketchy telemarketer and asked our company HR receptionist to promptly call the customer service number to cancel and return the package. She was told to provide a physical letter with the account number and invoice and to keep the book with their compliments. We sent a physical letter (that we retained a copy of) standard mail. Shortly after, I received an e-mail with a confirmation of cancellation. We heard nothing from them until 5 months later when suddenly we received a collection notice for $144.95 stating that it was our 5th notice and we were 120 days past due on our account for the book and outlining the "liberal 60-day cancellation policy" that was now over. Then, 9 days later we received a collection notice from [redacted]. a collection agency demanding payment for an "extremely delinquent" account. We have called multiple tikes with no success. Finally I reached a rep from the collection agency stated we have to have proof that we returned the book or we must issue payment within 30 days to avoid legal action.Desired Settlement: I would like them to cancel the collection and accept their book back in new and totally unused condition and stop contacting us for payment. We will not be paying for something we have no desire or interest in.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/4/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that - [redacted], H/R Generalist, placed an order on 1/30/14 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us Or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/14 and advised them to cease collection and cancel the book portion of this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on either account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed without issue.Further, continuing to research we did find a "memo” in our Computer that we did receive a cancellation for the newsletter portion of the account on 3/5/14 but the book was never cancelled. They can still return the book at their earliest convenience. We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: Publication of "Quality Manager's Alert" began arriving at our office addressed to one of our associates which was not ordered. Company then sent an invoice for a $299.00 subscription for said product that was not ordered.Desired Settlement: Would like to ensure that the publication is cancelled and invoice is rescinded.

Business

Response:

Dear [redacted]:

Thank you for your email of 8/15/13 regarding the above referenced complaint that you received on 8/14/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes the needs to be made.

Regarding the specifics of this situation, please note that [redacted], Assoc Fin Rep, placed an order on 6/26/13 for our Quality Manager's Alert publication. We were provided with birth date information as 11/17. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation, went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/14/13 as they requested when they called us that same day. There is no money due or owing on the account.

We initiated a request on 8/15/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: call on the phone and started sending newsletter out to our facility which we did not order followed by and invoice for $253.00 Then another notice which said: Facility Managers Alert Newsletter Subscription 3rd notice, Please pay now to avoid service charges! You have received 6 newsletters by mail.(which we have not)We have not agreed to anything with this company.Desired Settlement: Please write to this company and let them know we are not falling for this scam. I do not want to contact them. We are not paying them a dime.

Business

Response:

November 10, 2014Dear [redacted]:Thank you for your email of 11/7/14 regarding the above referenced complaint that you received on 11/3/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Maint. Superv, placed an order on 7/28/14 for Our Facility Manager’s Alert publication. We were provided with birth date information as 2/6, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/10/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found one different `risk free” subscription had been accepted before by [redacted] and the birthdate, as well as the fax number matches this account. That account was cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications contacted my office in September 2012. They stated that they could send me business newsletters, and requested my email address & the name/address of my company. I was told this was a FREE subscription, which is the only reason I agreed to it. The newsletters were specifically for Administrators, which is not my current position. I stated this during the phone call, yet the employee pushed and insisted that we have this sent to us, and I agreed to this on the basis that it was a FREE newsletter. Seeing as I am not the team Admin, the letters were not of any assistance.

I received a phone call late yesterday afternoon (6 MONTHS after the initial phone call) from [redacted]. regarding an outstanding bill with Progressive Business Publications. Again, I was never made aware that I would be charged for a monthly newsletter.

After researching both of these companies online, I see that neither are accredited companies with the Revdex.com. There are several complaints with the exact same underlying issues with both PBP and [redacted].

Both companies have told me I have an outstanding bill of $85.00, which I do not want to pay. However, I do not want this to come back down on my company or my own personal credit. Besides the fact that I do not believe I owe any money regarding this issue, I do not feel safe sending either of these businesses my credit card/check information.

I have now complained to each of them on the phone and also sent an email with a cancelation of my "order" from PBP, requesting a confirmation. I also asked that they do not continue to solicit our company.Desired Settlement: I would like my balance to show that I owe $0.00 to both PBP and [redacted].

I would also like no contact with either business in the future.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The only issue I had was the fact that I did NOT agree to the bill that was sent. After reading paragraph 7 in your response, I am happy that this is resolved by cancelation and the note which states, "There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account." As long as I do not have to pay for something which I never ordered in the first place, then I am fine with this result.

Regards,

Review: This organization is constantly hounding several employees with calls and invoices for publications WE DID NOT ORDER!!!! We have repeatedly asked them to remove us from their mailing list as we have NEVER engaged business with this organization. They claim to have voice recordings of individuals who have placed orders, BUT when asked to provide these recordings, they are unable to produce them and giving one excuse after the other. Excessive hounding calls to numerous employees and executives even after being told we know about this scam and WILL NOT PARTICIPATE.Desired Settlement: Stop harrassing our organization as we are a Non-profit organization and wish not to be contacted by this organization or any other subsidary of this organization including the [redacted] that is connected to Progressive Business Publications.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications is alleging my client, [redacted] ordered a magazine subscription, which it did not. Progressive Business Publications has now turned my client over to a debt collection agency, [redacted] for collection of the debt that they are not due and owed.Desired Settlement: The collection activities need to stop and there should be no further contact with my client.

Business

Response:

See Attachement:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company see** to have quite a few complaints already. My Revdex.com site listed over 2000 so far.

There appear to be unethical business practices, deception and eventually harassment by an outside collection agency. The collection "people" were quite persistent to obtain information concerning all of our owners and even alluded that our business was unethical. International Credit Recovery is the name she used. Their practices are questionable as well..

I am surprised these companies are allowed to operate as they do.Desired Settlement: They calls and harassment need to stop.

Business

Response:

December 30 2013

Dear [redacted]:

Thank you for your email of 12/30/13 regarding the above referenced complaint that you received on 12/27/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], A/A, placed an order on 5/23/13 for our Administrative Professional Update publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 12/30/13 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; [redacted], Environ. Mgr, accepted a trial subscription on 4/22/13 entitled the Safety Compliance Alert publication. She provided us with a birth date of [redacted], as well as a fax number ([redacted]). This account, too, was never cancelled or paid. Consequently, it was turned over collection. We cancelled this account on 12/30/13 also and there is no money due or owing on either account now. Other accounts were cancelled as we instructed without issue.

We initiated a request on 12/30/13 that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

To me this is a scam.... Not real sure how they received my info...but now getting calls from a collection agency stating I have an outstanding invoice???

Review: The company contacted one of our billing specialists and in her words: "I received a call from Progressive Business Publications a few months ago. The person who called was persistent about getting information about me. I assumed this was an insurance company who had received a letter from me so I gave them my name and email as requested. Once they asked for my date of birth I said I did not feel comfortable giving out that information. I had to keep asking what this was regarding. The person said this is about an insurance news letter. I said I was not interested and the call ended without any concern.

About two weeks ago, a call was transferred to me and the woman I spoke with was from this same business. She said that unless I don’t pay the amount due, I will be sent to a collection agency through [redacted]. I asked what this was for. The woman said that this is for a subscription I had signed up for. I said I did not sign up for anything and this does not make sense. I asked if I could put her on hold so I can get my manager. She agreed. I asked [redacted] to talk to her but once [redacted] had picked up she was not on the line. "Desired Settlement: To have this company notify the collection agency that this is not a valid charge and they should stop contacting us.

Business

Response:

June 5, 2014 Dear [redacted] :Thank you for your email of 6/4/14 regarding the above referenced agency complaint that you received on 5/29/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address.Regarding the specifics of this situation, please note that [redacted], Reimbursement Spec, placed an order on 10/8/13 for our Primary Care Coding & Reimbursement publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned asundeliverable. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.