Progressive Business Publications

Review: I received a call from this company about FREE accounting payable newsletters around August 2012. In which they ask for my email address, name, DOB, and address of the bank. I told them I would look over the FREE newsletters and have our CFO look over them. As a result, I never received any emails, newsletter, or anything for that matter. But on 3/21/2013, I received a call from a person name [redacted] telling me that if [redacted] does not pay $299.00 we will be turned over to collection agency, which will be reflected on the credit reports.Desired Settlement: We do not wish to pay for something that we did not received.

Business

Response:

See Attachment:

Review: Called selling a suscription to a sales magazine. Specifically told them no we were not interested. They asked if they could send a free copy to reveiw and I said ok. Never did they mention it was a trail suscription and we had to unscribe after review. Now a collection agency is calling us.Desired Settlement: trying to collect money for something never ordered

Business

Response:

See Attachment:

Review: Publication of "Quality Manager's Alert" began arriving at our office addressed to one of our associates which was not ordered. Company then sent an invoice for a $299.00 subscription for said product that was not ordered.Desired Settlement: Would like to ensure that the publication is cancelled and invoice is rescinded.

Business

Response:

Dear [redacted]:

Thank you for your email of 8/15/13 regarding the above referenced complaint that you received on 8/14/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes the needs to be made.

Regarding the specifics of this situation, please note that [redacted], Assoc Fin Rep, placed an order on 6/26/13 for our Quality Manager's Alert publication. We were provided with birth date information as 11/17. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation, went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 8/14/13 as they requested when they called us that same day. There is no money due or owing on the account.

We initiated a request on 8/15/13 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Tricky, fast talking sales reps.. I've been receiving this subscription for months trying to find a way to cancel and there is no contact information. Why? Because they trick you into a $200 crap subscription that you can't cancel.Desired Settlement: A refund would be nice, but I feel that it won't happen. I, more importantly, want people to know not to do business with these people. If they call, hang up. Hang up fast. BAD BUSINESS.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/22/13 regarding the above referenced complaint that you received on 8/21/13. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.

Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 1/10/13 for our Administrative Professional Update publication. She provided us with a birth date of 12/8, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 8/22/13 and they advised us that they have received payment in full ($195.50) on 8/21/13 for the subscription. They have marked this account "Settled Satisfactorily". They have reinstated the account so that [redacted] will get the remaining issues of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account.

We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive, daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Our office received a telephone call today from [redacted] - ###-###-####) threatening that we would be turned over to collections TODAY for an unauthorized publication subscription they are saying was made by a staff member. The publication was not ordered, we have not received an invoice and to receive a call that we are going to collections today is outrageous. I feel certain their hope was that we would provide a credit card payment over the phone to satisfy this scam. After doing a Google search, I found numerous complaints about the same scam.Desired Settlement: We would like to stop this company from contacting our staff in the future - no call list. We would like request that they cease with the "collection" process.

Business

Response:

August 22, 2013

Dear [redacted]:

Thank you for your email of 8/21/13 regarding the above referenced complaint that you received on 8/20/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Dev/Recruit Mgr, placed an order on 1/17/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of 2/15, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 8/22/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Cordially,

Review: While at work I received a phone call from a Progressive Business Publications Rep and she tried to offer me books regarding payroll. I told her I was not interested and she said that they would still send me a free sample of what the publication looked like and if I wanted to order after reviewing the sample I could. At NO time did she say anything about cancelling the subscription after a certain time because I did not subscribe to anything. They are now trying to charge me $230.00. I called them on July 26, 2013 to find out what is going on and why am I being charged for something I never agreed to. [redacted] said she would cancel it. I then asked her why is my birthdate floating around for the whole world to see on this invoice when that is confidential information. They sent this invoice to the Accounts Payable department of my company with my birthdate and name on it so everyone can see. I don't work in A/P, I work in Payroll and the mail is opened by several different employees here. Now I am worried about my identity being stolen because this company gave out my birthdate. I am very upset and angry over this because they had no business giving out this information.Desired Settlement: My identity is very precious to me and how do you put a price on it. I will never know if someone is out there using my birthdate to obtain things until I wake up one morning and find I racked up a million dollars in charges. I believe this establishment should be shut down until they can get their practices and procedures in order and train their employees how to do business properly.

Business

Response:

[redacted] Revdex.com 1880 JFK Blvd -Ste 1300

Phila., PA 19103

RE: COMPLIANT LETTER/FILE #[redacted]

Dear **. [redacted]:

Thank you for your email of 8/9/13 regarding the above referenced complaint that you received on 7/26/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Payroll Mgr, placed an order on 5/13/13 for our Keep Up To Date on Payroll publication. We were provided with the month and day of birth only, as 1/22, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. We do show that the confirmation letter went through without any problems.

The month and day of birth date information is obtained, in part, to verify the conversation took place. This information is provided to the Accounts Payable department for the same reason. Once the order was placed the same computer system sent the biweekly newsletter and monthly invoices over a 2-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 7/26/13 as requested, when they called us that same day. There is no money due or owing on this account.

We initiated a request on 7/31/13 that the name, address and telephone number be removed from our computer files. This action takes approximately 30 days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 3-paid in full accounts and others cancelled as we instructed.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The information stated in their response letter is incorrect (my birthdate, and order placed).

I never placed an order with this company on any date and they have my birthdate as 1/22, which is incorrect. This clearly shows that the information provided by this company is false and they will say anything. I have other co-workers who have also complained that they received phone calls from Progressive Business Publications and they also charged them for orders they never placed. Sounds like a bad habit with this company.

Their letter also states that as a courtesy they cancelled this account on 7/26/13. It was not a courtesy, I called them on 7/26/13 regarding an invoice they sent me for $230.00. I told her I did not order anything so why are they sending me an invoice and she said she would go ahead and cancel the account.

This company needs to know that just because they call someone and that person answers the phone, it doesn't mean they can automatically put in an order for them especially if they have told them upfront that they do not want to place an order. No means No.

My major problem with this company is they sent mail with my name and birthdate on it to the accounts payable department when this account was cancelled already due to the fact that no order was placed. We should not have been billed to begin with, now my birthdate is floating around for anyone to use. What I don't understand is my birthdate is correct on the invoice they sent to accounts payable, but on their response letter my birthdate is incorrect.

Our company does not want to do business with this company and we would like it if they would stop calling us!

Regards,

Review: Progressive Business Publications called our place of business and claimed that a non profit newsletter had been ordered six months ago and attempted to collect $240. We have never received a non profit newsletter and no one ordered a non profit newsletter. Our facility is not a non-profit business. When asked for proof of the order, the caller hung up.Desired Settlement: Stop attempting to collect money for a newsletter that was never ordered or received.

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 9/3/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Mgr, placed an order on 1/8/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/4/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: We have received several invoices from Progressive Business Publications regarding a publication that we never agreed to pay for. They have now sent a collections agency to get the payment from us. I understand that they offered a free trial, but there was no agreement or notice about subscription after the trial was over. We tried to cancel by mail after they sent us multiple invoices but they continue to send us publications and invoices.Desired Settlement: They should be required to change their billing practices and forced to pay back all of the money they unethically collected for products that no one ever wanted. And they should be investigated for their fraudulent business practices.

Business

Response:

October 31, 2013

Dear [redacted]:

Thank you for your email of 10/30/13 regarding the above referenced complaint that you received on 10/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], placed an order on 2/6/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/31/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Can you please help

I did not oder or ask for this to be sent to me--

I keep getting these bills, they will not stop sending them

Any idea what to do

PROGRESSIVE BUSINESS~

PUBLICATIONS

~

ACCOUNT #458389302

INVOICE# ( 04823596 )

DATE 04/09/2014

370 TECHNOLOGY DRIVE. P. O. BOX 3019. MALVERN, PA 19355

PRO~ESSIVE BUSINESS~

PUBLICATIONS

~

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2881 N MELPOMENEDR

TUCSONAZ 85749-8839

Ordered by: l"1:tCHAEI.S. ONDGEROTH

3rd No-tic:? - PAYMENTIS NOWOVERDUE. Shipment has already

been made on 3 issues of" your' newsle1:ter SUbscrip"tion. If"

payment has been made. please disregard this no"tice. Thank

you.

Log on now to WHATSWORKINGINHIi.COMto

SAe every"tt""ling that comes wi-th your subscription:

Username: MICHAEL SONDGEROTH

Password: \C3BEEXM

Annual sUbscription - Unlimited site access & newsletters 299.00

BALANCE DUE 299.00.

RETURN THIS PORTION WITH PAYMENT FOF! PROPER CREDIT

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370 TECHNOLOGY DRIVE. P. O. BOX 3019 MALVERN. PA 19355

ACCOUNT #458389302

INVOICE# ( 04823596 )

DATE 04/09/2014

BDB 3 TM

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ATTN: ACCOUNTSPAYABLE DEPT

MICHAEL SONDGEROTHCNSTR

2881 N MELPOMENEDR

TUCSON AZ 85749-8839

PLEASE PAY THIS AMOUNT I 299.00Desired Settlement: Cease and desist collection efforts

Business

Response:

April 24 2014Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced complaint that you received on 4/17/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 12/20/13 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/23/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that **. [redacted] has done business with us in the past and is aware of our cancellation policy. We found 5-different trial subscriptions had been accepted before (all with the same fax number); all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: Progressive Business Publications has been sending very small newsletters to multiple recipients at our business along with an invoice for $299.00 demanding payment when none of the recipients had requested any information from Progressive Business Publications. Back in September of 2013, one of our recipients returned their newsletter with a note explaining that she never requested a newsletter, and to please stop sending her newsletters or invoices. In October 2013, Progressive Business Publications demanded payment for the newsletters she ordered and failed to cancel in a set amount of time. Then we began receiving phone calls from [redacted] Inc which appears to be related to Progressive Business Publications, and is involved in their SCAM demanding payment from us. They are harassing our employees for payment.Desired Settlement: [redacted] from [redacted] Inc. claims Progressive Business Publications to be a 60 year old company in which my response was that if that is true which I doubt it is, then they have been scamming people for 60 years. I would like to see companies like Progressive Business Publications, and [redacted] Inc. be closed for business, and litigation in place to refund all the businesses they have scammed.

Business

Response:

May 15, 2014Dear [redacted] :Thank you for your email of 5/14/14 regarding the above referenced agency complaint that you received on 5/7/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Acct, placed an order on 9/6/13 for our CFO & Controllers Alert publication and she provided us with birth date information as 3/1, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/15/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 1paid in full account while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please be aware that we are not connected in any way with [redacted] out of New York State. They are an independent business that we use as 1-of our collection agencies when an account is delinquent and the relationship is that of customervendor only.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,

Review: Progressive Business Publications has sent an invoice for products/newsletter that I never ordered or received to collections. The company started to send me invoices for the publication, and I continually called their customer service over and over and told them that I never ordered anything from them nor did I receive the said newsletter. I work for a small company as the Safety Director, and the company keeps claiming that the publication was sent to our business address for Safety Compliance Alert. I have never authorized this company to send me anything on any trial basis, which is what they are claiming. Period. Additionally, the company keeps telling me it was sent to an email address that is not even my business email account so they have all the wrong information on me. I do not know how I could have authorized something and given them all the wrong information on myself. I clearly know my own email address and name. Now there is a corporate collection office calling my business phone trying to collect on the fraudulent charges after I tried multiple times to get them to stop sending me bills for something I never order or authorized charges for.Desired Settlement: I need Progressive Business Publications to clear our business account from all charges and stop collections activity immediately.

Business

Response:

June 20, 2014Dear [redacted] :Thank you for your email of 6/23/14 regarding the above referenced agency complaint that you received on 6/19/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer and it includes verifying the address.Regarding the specifics of this situation, please note that our Safety Compliance Alert publication. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 2-for [redacted] herself. They were all Cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply Call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you.

Review: In December I was asked if I would Like to receive 2 free issues of Facility Managers Alert, I said yes. I received the issues, but found the first one of little use, and didn't even open the second one. They continued to be delivered, and I would thumb through them occasionally thinking that we would probably be charged two or three dollars an issue at some point in time, even though I never asked for a subscription, nor was billing even discussed. In February or March I was contacted by a representative of their company demanding payment of $253.00 for a 12 month subscription. I refused to pay, and demanded that they stop sending me the newsletters. The representative told me that my subscription could not be cancelled and that I would have to contact customer service. I have not been able to get ahold of customer service and my debt has been referred to a collection agency.Desired Settlement: Stop billing for something I didn't order. Stop the collection action.

Business

Response:

June 30, 2014Dear [redacted]:Thank you for your email of 6/30/14 regarding the above referenced agency complaint that you received on 6/26/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Asst Plant Dir, placed an order on 12/2/13 for our Facility Manager's Alert publication and he provided us with birth date information as [redacted], as well as an email address.Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many many trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Review: The company representing itself as CE for Employment Law and/or Center for Education and Employment Law contacted our HR department offering a completely free newsletter to HR professionals. I promptly declined the invitation and refused to provide any further information about myself or my organization. Regardless of my attempts to avoid the telemarketer, I received (via standard mail) a newsletter as well as a "Deskbook Encyclopedia of Employment Law" and an invoice for $274.95 for the book and a newsletter. The letter also provided a username and password to their online site which we NEVER accessed knowing that it would lead to yet another scam.

I immediately remembered the call with the sketchy telemarketer and asked our company HR receptionist to promptly call the customer service number to cancel and return the package. She was told to provide a physical letter with the account number and invoice and to keep the book with their compliments. We sent a physical letter (that we retained a copy of) standard mail. Shortly after, I received an e-mail with a confirmation of cancellation. We heard nothing from them until 5 months later when suddenly we received a collection notice for $144.95 stating that it was our 5th notice and we were 120 days past due on our account for the book and outlining the "liberal 60-day cancellation policy" that was now over. Then, 9 days later we received a collection notice from [redacted]. a collection agency demanding payment for an "extremely delinquent" account. We have called multiple tikes with no success. Finally I reached a rep from the collection agency stated we have to have proof that we returned the book or we must issue payment within 30 days to avoid legal action.Desired Settlement: I would like them to cancel the collection and accept their book back in new and totally unused condition and stop contacting us for payment. We will not be paying for something we have no desire or interest in.

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/4/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that - [redacted], H/R Generalist, placed an order on 1/30/14 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us Or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/13/14 and advised them to cease collection and cancel the book portion of this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on either account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed without issue.Further, continuing to research we did find a "memo” in our Computer that we did receive a cancellation for the newsletter portion of the account on 3/5/14 but the book was never cancelled. They can still return the book at their earliest convenience. We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: Magazines were sent to my office unsolicited. An invoice followed, addressed to me, with no contact details for the issuing business. I did not pay the invoice. The following month an invoice was sent to my accounts payable department, indicating a past due payment.Desired Settlement: Business to stop sending me invoices.

Business

Response:

September 22, 2014Dear [redacted]:Thank you for your email of 9/22/14 regarding the above referenced complaint that you received on 9/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], QSSE Coord, placed an order on 6/30/14 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/22/14 as requested. There is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different ``no risk” subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Sylvia N. Dir. Of Subscriber Services

Review: This company bothers us by calling and promising a view period of their product but doesn't tell you about their return policy, or the cost of their product. I told them that I didn't want their product sent to me and they still sent it, so I didn't pay the bill. I didn't crack the book open either.Desired Settlement: For [redacted] School to not pay the $253.95 that the collections group is saying that we owe.

Business

Response:

October 23, 2014Dear [redacted]:Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/22/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superintendent, placed an order on 3/24/14 for Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no Questions asked cancellation policy. Our computers show that the Confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policy. We found [redacted] accepted a "risk free” subscription before and cancelled the account properly and did return the book; we, also, found 3-paid in full accounts for this school. We are enclosing a “Postage Paid” label so that she may return the book at her convenience.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: This organization sends publications and materials not requested with invoices. Last letter, publication materials, and invoice dated 11/19/2014. Invoice was in the amount of $304.95 directing us to return material in 60 days or pay invoice. This is an inconvenience to our school organization.Desired Settlement: End practice of sending invoices for materials not requested.

Business

Response:

December 11, 2014Dear [redacted]:Thank you for your email of 12/11/14 regarding the above referenced complaint that you received on 12/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are anymistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Asst Principal, placed an order on 11/13/14 for our Legal Update For Teachers: The Complete Principal’s Guide Book and its companion newsletter. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletter and an invoice over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.As a courtesy we cancelled this account on 12/11/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different "risk free” subscriptions had been accepted before; including a risk free subscription that [redacted] accepted in March and cancelled as instructed. We found 4-paid in full accounts while other accounts were cancelled as we instructed without issue. We are enclosing a "Postage Paid" label so that [redacted] can return the book at her convenience.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continuedsatisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: We disagree with response to our complaint. Revdex.com may administratively close this complaint. Thank you.

Regards,

To me this is a scam.... Not real sure how they received my info...but now getting calls from a collection agency stating I have an outstanding invoice???

Review: Progressive Business Publications is alleging my client, [redacted] ordered a magazine subscription, which it did not. Progressive Business Publications has now turned my client over to a debt collection agency, [redacted] for collection of the debt that they are not due and owed.Desired Settlement: The collection activities need to stop and there should be no further contact with my client.

Business

Response:

See Attachement:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company turned an erroneous account that they state is ours over to [redacted] for collections. I have written letters to both Progressive Business Publications and [redacted] requesting proof of the order or proof of delivery and none can be provided except for some erroneous birthdate of an employee of our company who is not even authorized to make a purchase. The employee they say ordered the publication denies ever doing so and does not know how anyone might have obtained his birthdate other than by fraud. I have been threatened with legal ramifications and that our credit would be ruined. I have not been able to contact this erroneous company nor have I had any repsonse to any of my letters.Desired Settlement: I want these charges removed. I want this company to remove us from any mail, phone or email contact list. I want this company investigated by the Attorney General.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications has enlisted the services of [redacted] to harass staff members of our organization for a newsletter that was not ordereded. The collection company utilizes threatening phone calls in order to obtain payment for the bogus invoices produced by Progressive Business Publications. The phone calls are abusive and threatening - threats of taking a lien against our organization to satisfy the $198 debt.

Again, this collection action for payment of this newsletter, Primary Care Coding and Reimbursement, was directed to a subspecialty practice (not Primary Care). Despite numerous attempts to explain the fact that the newsletter was not ordered or wanted, the caller form [redacted] persisted with rude, threatening conversation.Desired Settlement: The preferred settlement is for this company to cease and desist in harassing my organization with bogus claims of unpaid invoices. We do not pay for services we did not purchase.

Business

Response:

See Attachment:

Consumer

Response:

Dear Revdex.com of Metro Washington DC and Eastern Pennsylvania;

of Progressive Business Publications.

In order to respond to the complaint we require further information:

Question: What is the Name of the Person who is receiving the publication?

Answer: [redacted]

Question: Did they receive an invoice? If so, what is the account number and name of the publication?

Answer: Yes. Account # : [redacted] Invoice # : [redacted]

Please contact if there are additional questions. I appreciate your assistance in this matter.

Regards,