Progressive Business Publications

Review: Progressive Business Publications sent to me a free issue of their publication which I did NOT order or request, in July 2013. Somewhere with the free issue, there apparently was a notice that if I didn't cancel soon, I would be signed up for a subscription. I did not see any more issues of the publication, didn't receive more than the July issue. But then I received an Invoice for $253.00 for 23 issues, and this message: "FINAL NOTICE! THIS BILL IS OUR FIFTH MONTHLY NOTICE TO YOU WITHOUT RESPONSE. UNPAID BILLS ARE REFERRED TO A COLLECTION AGENCY. PLEASE REMIT PAYMENT NOW. SHIPMENT HAS ALREADY BEEN MADE ON 10 ISSUES. PAYMENT IS DUE AND PAYABLE IN FULL." This was the very first notice I had received. I called them and they said I must pay immediately or be assigned to "[redacted]", and explained how I was signed up for the subscription because I didn't cancel at the first free one. I told them they must send the other 9 issues if I have to pay for them, and they said their records show all were sent and none returned to them. I told them they will have to send them again, and they said I have to pay the invoice first before they will help. I paid the invoice with credit card on January 8, 2014. I have received nothing from them since that date. I told them I want the subscription cancelled, but they said all they can do is make a note that I should not be solicited in the future.Desired Settlement: There should be termination of their underhanded marketing. This surreptitious technique to ensnare subscriptions is not right, and I should be allowed to cancel immediately, especially since I have only received one subscription out of supposedly ten.

Business

Response:

January 30, 2014

Dear [redacted]:

Thank you for your email of 1/24/14 regarding the above referenced complaint that you received on 1/20/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.

Regarding the specifics of this situation, please note that [redacted], Facility Coord Specialist, placed an order on 6/12/13 for our Facility Manager's Alert publication and she provided us with her email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we contacted the collection agency on 1/24/14 and they advised us that they did receive payment in full ($253.00) on 1/10/14. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. A "do not renew" was placed on the account so that once it expires there will be no further issues, invoices or renewal notices sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.

We will ship the (9) missing issues as requested.

We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. They have accepted several trial subscriptions before and all were cancelled as we instructed without issue except this account.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: October 14, 2013

Dear Sir or Madam:

Last week I received an invoice in the amount of $230.00 from Progressive Business Systems in [redacted] Pennsylvania. The account number is [redacted] and the invoice number is [redacted].

I have written to [redacted], President and CEO of [redacted], the parent company on Progressive business Systems. I advised [redacted] that I had never request nor agreed to an online subscription to “Keep Up To Date On Payroll,” and that I would not be paying for this subscription.

I have also sent a letter to [redacted], Georgia Attorney General, regarding the issue.

The goal of this letter is to head off any trouble at the pass. I am enclosing copies of the letter to [redacted] and [redacted] as well as a copy of the repot that I printed from the Revdex.com regarding the claims and practices for Progressive Business Systems.

Please let me know if I may provide anything additionally.

Sincerely,Desired Settlement: I have advised [redacted] that I never request nor agreed to an online subscription to "Keep Up To Date On Payroll," and that I would not be paying for this subscription (see Attached document).

Business

Response:

March 6, 2014

Dear [redacted]:

Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 10/23/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], CFO, placed an order on 6/28/13 for our Keep Up To Date On Payroll publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account, prior to receiving a letter from [redacted] on 10/23/13.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 10/23/13 as requested. There is no money due or owning on the account and we called [redacted] the same day and advised him of the cancellation of the account. In the complaint is states "ATTACHMENT ENCLOSED" but it was not with this letter.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and all accounts were cancelled as we instructed without issue.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: We have received invoices from them for a publication that we never agreed to receive. The invoice states "Thank you for your order . . ." however we have never ordered anything from them. The invoice states that we ordered a publication entitled "Keep Up to Date on Primary Care Coding & Reimbursement."

An employee in our office recalls speaking to a representative from the company and giving that person her name. But she never agreed to subscribing to their newsletter or to ordering anything from them.

If we have actually received copies of their newsletter I have discarded it just like the other unsolicited mail we receive. But I don't recall receiving anything from them.

There are several consumer websites that talk about very similar instances to ours, stating that the company will even go so far as to have a collection agency contact the office demanding payment.

Their invoice includes the company name, a PO Box address, but no phone number.

I am worried that they will send us to collections, for no good reason.Desired Settlement: Delete our account information. Stop sending us invoices. Do not send us to collections for something we have never ordered.

Business

Response:

April 28, 2014Dear [redacted] :Thank you for your email of 4/28/14 regarding the above referenced complaint that you received on 4/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Med Asst, placed an order on 1/31/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as 130, as well as a fax number ([redacted]) . Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/28/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: Progressive Business Publications has repeatedly invoiced [redacted] for a Publication called "Keep Up To Date On Payroll". Claims that the payroll clerk ordered this publicaiton. Payroll clerk does not have the authorization to place orders or purchase anything. The payroll clerk has repeatedly told them that she didn't order this publication. This company is trying to scam the hospital.Desired Settlement: Somehow put out a newsletter warning companies of the practices of this company.

Business

Response:

May 22, 2014Dear [redacted] :Thank you for your email of 5/21/14 regarding the above referenced agency complaint that you received on 5/19/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Payroll Mgr., placed an order on 10/24/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to her [redacted], WV [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/21/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 14-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: Progressive Business Publications harassed repeatedly over the phone, the subscription of their publication. They said if I "don't pay it, there is no liability or obligation, and the subscription will be voided". I never agreed for an annual subscription or signed anything, but they did ask me to verify my address at one point. Now they are harassing me to pay for the past year for a subscription I never accepted nor have we ever received. They are calling threatening with collections, using a collection company with the same parent company. Signs of a scam? We are a non-profit that benefits children. After a quick web search for information on Progressive Business Publications, it is apparent that they have numerous complaints regarding the exact unethical business practices they are displaying. Please assist me with any guidance on dealing with the situation.Desired Settlement: Remove us from their billing and accounts receivables and any liability they feel we have. Stop contacting us and ideally for their business to dissolve

Business

Response:

May 29, 2014Dear [redacted] :Thank you for your email of 5/23/14 regarding the above referenced agency complaint that you received on 5/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an Order on /27/13 for Our Keep Update To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.Please be advised that we are not in any way connected with [redacted] agency out of New York State. They are just one of the collections agencies we use when an account is delinquent. We only have a customervendor relationship with them.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: This complaint is in response to the receipt of several invoices from Progressive Business Publications. I did not order, nor did any of my staff order these publications even though the invoice states there was an “original order and written confirmation sent March 10,” ant the order was verified by me with my birth date as “verification.” My predecessor at this organization and I, in a similar position elsewhere have both battled with progressive business' practices and I would never enter my organization into an agreement with the company.

I did not verify this order, nor did I disclose my birthdate to anyone. Certainly, it is a simple task for them to find my name, business affiliation online through multiple networking channels and I believe this is how they obtained my personal information. Using that information and by continuing to send these unwanted publications, they are now trying to trick my organization into paying for a service we never requested, I never confirmed and we find absolutely no value in given that we subscribe to a much more substantial, online grant-seeking tool.Desired Settlement: My organization will not pay for a service we did not subscribe to.

I wish for my organization to stop receiving bills and to be permanently removed from Progressive's mailing list.

I wish for the Revdex.com and other appropriate authorities to investigate the legitimacy of this company's practices. I believe they are taking advantage of non-profits by intimidating them into purchasing products they did not order based on false verifications.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/23/14 regarding the above referenced complaint that you received on 6/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Please know we do not use the "internet" or any other source to obtain the information we require to start a trial; we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/10/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/23/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 1-paid in full account and the other 2-accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: I received a call yesterday from an employee with [redacted] claiming that she was collecting on an unpaid invoice for Progressive Business Publications from December 2013. I recall receiving a bill from this agency but threw it in the trash as we had never ordered anything and I assumed it was one of those "invoices" that you accidentally paid and then started to get the product. She claimed that she had proof that one of my employees had agreed to a 1 year subscription of this managers bulletin (note she is not a manager), yet the only proof she could provide was the employees name and date of birth but had no documents or recorded sales messages proving the interaction had happened. No one is authorized to make purchasing decisions for my company but myself, and this employee has been with us for 10 years and knows that without question. I am yet to see a single newsletter and the mailing address on the invoice is not to the store in which this employees works, but to my office directly where I would have received the publications. The woman offered me a "settlement" on the outstanding bill of $122.90 instead of the $295 originally billed. I told her that I did not wish you pay this since I felt we had been scammed and had no desire to ever receive this and that a verbal agreement from an unauthorized employee would never jusify payment. She then took her settlement offer off the table and told me the full $295 would be "reported". I also asked to be placed on the do not call list, but the fax number provided to me is always busy. I don't know why [redacted] would be handling the do not call list for PBP? It appears neither of these companies operates with integrity.Desired Settlement: I no longer wish to hear from this company and expect all charges to be removed and do not expect to be contacted in the future.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for your email of 6/18/14 regarding the above referenced agency complaint that you received on 6/17/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Staff Trainer, .placed an order on 11/22/13 for our Communication Bulletin For Managers & Supervisors publication and she provided us with birth date information as [redacted], as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and 1-paid in full account. In the complaint [redacted] does say she "threw the invoices in the trash", therefore the account was never cancelled.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Review: Our company was solicited in subscribing to CFO/CPA magazine/newsletter. The solicitor was very pushy and forceful in her approach of getting a "free" complimentary subscription for a month to the magazine. It was not disclosed in the phone conversation that the cost would be $299.00 for a year subscription. After the 30 days, statements were sent via mail for $299.00 due. I should have been proactive in reading the emails that came in the newsletter. However, I think these scams should be illegal in soliciting companies and individuals.

I received a call from International Credit Recovery collecting on Progressive Business Publications behalf. I sent payment but think that this is a crime for these two businesses (they may be related).Desired Settlement: Not necessarily looking for a refund but a ban on solicitation for any [redacted] location.

Business

Response:

June 26, 2014Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced complaint that you received on 6/25/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Controller, placed an order on 11/14/13 for our CFO & Controller Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/14 and they advised us that they have received payment in full ($299.00) on 6/25/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues or invoices sent. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.Please be advised that International Credit Recovery is an independent company who handle our delinquent accounts and that we only have a customer/vendor relationship with.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Review: This company contacted a colleague of mine and offered to send her a free newsletter. My colleague did not order the newsletter or agree to pay for the newsletter. And my colleague has not received the newsletter. The company is now sending invoices for $299 for the cost of the newsletter. My company did not order or agree to pay for the newsletter, and this company is not owed anything. This is a scam and there is lots of information about this company doing this to other companies online.Desired Settlement: The company needs to void all charges against my company, stop sending invoices, and send a communication confirming a zero balance to me. Once that is done, the company should not contact us again.

Business

Response:

June 26, 2014Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced complaint that you received on 6/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], VP H/R, placed an order on 3/18/14 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable"; if we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/25/14 @3:00 PM (EST) as they requested the day they called us. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: We began receiving unsolicited publications from Progressive Business Publications, which we returned marked : UNSOLICITED MERCHANDISE. PLEASE REMOVE.

These are addressed to an employee who is no longer with the company.

Our company uses purchase orders for any purchase, and there is no purchase order for any product or service from PBP.

The addressed employe did not have any purchasing authority to engage PBP in any transaction, and did not authorize, nor engage PBP in any transaction or subscription in any way matter shape or form.

Our requests to PBP to remove this person from their publications and / or service have met with no reply, only that they continue to send us these periodicals, which are returned.Desired Settlement: We have politely requested PBP to cease and desist from sending their newsletters to our company, and to rescind any invoices they may have generated as

this service was not authorized by us, and there is no purchase order written.

Business

Response:

July 10, 2014Dear [redacted]:Thank you for your email of 7/9/14 regarding the above referenced complaint that you received on 7/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/P Mgr., placed an order on 4/16/14 for our Keep Up To Date On Accounts Payable publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to her @ [redacted], AZ [redacted]. We never received mail returned as `undeliverable"; if we had we would have cancelled the account immediately. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/3/14 as they requested via U. S. Mail. There is no money due or owing on the account.We initiated a request on 7/9/14 that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued Satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.SYLVIA *. N

Review: Progressive Business Publications have sent us numerous invoices for "news letters" that they have claimed to have sent us and for which we never agreed to receive. [redacted] has never subscribed or agreed to, in any way, do business with this publication company. The "final notice" we have recently received in the mail from them states that we, [redacted], will be taken to collections if we do not pay $198.00.Desired Settlement: On behalf of [redacted], I would like for Progressive Business Publications to cease contacting us/demanding payment as we do not owe them any money.

Business

Response:

August 4, 2014Dear [redacted]:Thank you for your email of 8/4/14 regarding the above referenced complaint that you received on 7/30/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that [redacted], Billing Coord, placed an order on 12/18/13 for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/31/14 @ 10:58 AM (EST) as she requested the same day she contacted us. There is no money due or owing on the account.We initiated a request on 8/4/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: For over ten years, and in two different school districts, Progressive Business Publications has been sending unsolicited publications. Their mailings are frequent and demand payment for materials I have returned or never asked for or have never received. None of the materials are anything I want in any way. I have made dozens of calls to re-mediate the situation and have been told that it's my fault, they've never received returned materials, or that they couldn't have possibly sent me anything without my request. I have emailed without result and I have sent them registered letters demanding that they cease contacting me. Today, October 17, 2014, I have received a "2nd Notice" for payments due for something else I have not heard of or ordered. I have made it very clear that I do not want to receive anything from them. There is no compliance what-so-ever. They are despicable and a horrible scam. I can provide you with the letter I sent them earlier this year. I consider this harassment.Desired Settlement: I have not kept track of my wasted time with these bs, but I wish I had, because I would claim the cost against them. I have noted from the web that there are literally thousands of complaints against this company. Why have they not been prosecuted?

Business

Response:

October 20, 2014Dear [redacted]:Thank you for your email of 10/20/14 regarding the above referenced agency complaint that you received on 10/17/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, Our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the address, and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Facilities/Ops Dir, placed an order on 8/7/14 for our Safety Compliance Alert publication. We were provided with a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 10/20/14 as requested. There is no money due or owning on the account.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30– days to process. In business We hesitate to say the company will never receive another mailing from us. If the company’s name information changes, Our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different `risk free” subscriptions had been accepted before; 7–of those for [redacted] himself. All other company accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours, Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There is nothing in this letter that is even remotely true. I've known about this scam since 2005. I have NEVER ordered anything from this company, or approved the receipt of anything from this company since my first contact with them in 2005 while I was at another school district. Years of efforts to be removed from their distribution listing, including by registered letter, I have no cause to believe they will do so now. Once again, I will allow them the the time frame mentioned to delete my information, but you must understand clearly, that after January 1, 2015, I will renew further complaints every time I receive anything from this company.

Regards,

Business

Response:

November 3 2014Dear [redacted]:We received your email of 11/3/14 and we did respond to the above referenced complaint that we sent to the Revdex.com on 10/10/14.Someone who identified himself as [redacted] accepted our Safety Compliance Alert "risk free” subscription on 8/7/14 and we faxed him a confirmation letter within 24 hours of the conversation. All that was required was to write CANCEL on the invoice and return it or call us and we would have cancelled it for him immediately. As stated in our letter to him on 10/20/14, we have cancelled the account and suppressed the name from our computers.We have done everything that was requested and feel this complaint has been resolved. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

This is a compete Scam. They call offering a free trial of some sort of HR publication that I truly had no interest in as we sub out our HR department, but the call was local and the lady was from our town so I agreed to get a trial issue of the publication thinking I was just helping someone out. Within the fine print was if you don't cancel you will be billed $299. Of course since I never looked at the "newsletter" I didn't cancel and was billed. I started returning the letters to the company as I didn't want the newsletter and I for sure didn't want their nonsense for $300. Progressive sent me to collections and we were forced to pay. They ask for your birthday, mothers maiden name, or street address as verification that you agree to pay for their service if you don't cancel. Total scam.

Review: The publication company engaged in an unlawful practice of billing and collecting for unsolicited goods that were never ordered or requested either orally or in writing.Desired Settlement: To stop all contact with [redacted] employee [redacted] as well as [redacted], and to cancel the charges for the unsolicted goods, stop the collection process, and repair the credit of [redacted].

Business

Response:

See Attachment:

Consumer

Response:

The [redacted] (“[redacted]”), on behalf of [redacted], is in receipt of the response from Progressive Business Publications (“Progressive”) dated February 28, 2013. While the [redacted] accepts the outcome of Progressive’s investigation, cancelling the subscription as well as the collection process for the unsolicited merchandise, the [redacted] does not agree with Progressive’s explanation for the billing.

Review: This organization is constantly hounding several employees with calls and invoices for publications WE DID NOT ORDER!!!! We have repeatedly asked them to remove us from their mailing list as we have NEVER engaged business with this organization. They claim to have voice recordings of individuals who have placed orders, BUT when asked to provide these recordings, they are unable to produce them and giving one excuse after the other. Excessive hounding calls to numerous employees and executives even after being told we know about this scam and WILL NOT PARTICIPATE.Desired Settlement: Stop harrassing our organization as we are a Non-profit organization and wish not to be contacted by this organization or any other subsidary of this organization including the [redacted] that is connected to Progressive Business Publications.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications contacted my office in September 2012. They stated that they could send me business newsletters, and requested my email address & the name/address of my company. I was told this was a FREE subscription, which is the only reason I agreed to it. The newsletters were specifically for Administrators, which is not my current position. I stated this during the phone call, yet the employee pushed and insisted that we have this sent to us, and I agreed to this on the basis that it was a FREE newsletter. Seeing as I am not the team Admin, the letters were not of any assistance.

I received a phone call late yesterday afternoon (6 MONTHS after the initial phone call) from [redacted]. regarding an outstanding bill with Progressive Business Publications. Again, I was never made aware that I would be charged for a monthly newsletter.

After researching both of these companies online, I see that neither are accredited companies with the Revdex.com. There are several complaints with the exact same underlying issues with both PBP and [redacted].

Both companies have told me I have an outstanding bill of $85.00, which I do not want to pay. However, I do not want this to come back down on my company or my own personal credit. Besides the fact that I do not believe I owe any money regarding this issue, I do not feel safe sending either of these businesses my credit card/check information.

I have now complained to each of them on the phone and also sent an email with a cancelation of my "order" from PBP, requesting a confirmation. I also asked that they do not continue to solicit our company.Desired Settlement: I would like my balance to show that I owe $0.00 to both PBP and [redacted].

I would also like no contact with either business in the future.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The only issue I had was the fact that I did NOT agree to the bill that was sent. After reading paragraph 7 in your response, I am happy that this is resolved by cancelation and the note which states, "There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account." As long as I do not have to pay for something which I never ordered in the first place, then I am fine with this result.

Regards,

Review: Our Controller [redacted] has sent 5 separate letters to Progressive Business Publications since 2005 asking that they do not solicit orders from our business, or employees. Progressive Business Publications calls up random employees at our company and promises a free 30 day trial and then begins sending invoices. Our employees did not authorize the purchase of the subscriptions because original invoices were never received. We do not realize anything has happened until collection companies begin calling our employees. Progressive Business Pubications has been notified by our company that all correspondence from their company is considered spam and unappreciated. [redacted] can produce copies of all 5 letters that have been sent to Progressive Business Publications.Desired Settlement: [redacted] Corporation asks that Progressive Business Publications, please stop all contact with our company and employees. We would like a written confirmation that Progressive Business Publications acknowledges our complaint and will comply with our demands. [redacted] Corporation also asks that Progressive Business Publications will stop all collection activities against our company and employees.

Business

Response:

September 26, 2013

Dear [redacted]:

Thank you for your email of 9/25/13 regarding the above referenced complaint that you received on 9/24/13. After review of our detailed electronic records we would like to respond to your letter with, the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours as well as to encourage contact with us if there are any mistake or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Quality Control Dir, placed an order on 3/1/13 for our Quality Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/25/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 5-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: call on the phone and started sending newsletter out to our facility which we did not order followed by and invoice for $253.00 Then another notice which said: Facility Managers Alert Newsletter Subscription 3rd notice, Please pay now to avoid service charges! You have received 6 newsletters by mail.(which we have not)We have not agreed to anything with this company.Desired Settlement: Please write to this company and let them know we are not falling for this scam. I do not want to contact them. We are not paying them a dime.

Business

Response:

November 10, 2014Dear [redacted]:Thank you for your email of 11/7/14 regarding the above referenced complaint that you received on 11/3/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Maint. Superv, placed an order on 7/28/14 for Our Facility Manager’s Alert publication. We were provided with birth date information as 2/6, as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/10/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found one different `risk free” subscription had been accepted before by [redacted] and the birthdate, as well as the fax number matches this account. That account was cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was contacted by the Center for Education & Employment Law in regards to a trial of their monthly publication. This was in August or September. The representative told me that I could try an issue and then immediately cancel if I didn't wish to continue with further issues. I said that I would try one issue but I probably wouldn't continue the subscription. They said this was fine. Several months had passed and then in December, I received two invoices for the publication and one for a deskbook (which I never ordered). At this point, I had never received a single issue of the publication nor the deskbook that they charged me for. I immediately sent the invoices back and informed the company that I wished to cancel the subscription and that I had not received any of the materials that they said I had been receiving.

Eventually, an issue of the publication came in the mail, as did several more invoices. I included a letter in the next invoice explaining that I never wanted these materials and for any subscription that they had me signed up for to be cancelled immediately. Unfortunately, another issue of the publication was sent to me (the last one I've received) and another invoice was sent to me saying that payment for the deskbook was past due and that I would soon be sent to a collections agency. I certainly do not want this to happen, as I did not order the deskbook and did not want any issues of the publication past the allegedly "free" trial issue.Desired Settlement: I wish to have my subscriptions cancelled immediately and to not to continue being billed for the publication nor the deskbook (which was never received by me). I also wish not to be sent to collections for something that I never ordered in the first place and cancelled promptly when I was instructed to. I wish to have any accounts that existed between this company and I to be cancelled immediately as well.

Business

Response:

See Attachement:

Review: This company contacted our organization about a technology publication. I verified the trial, but never received any communication further from the company. Then, I get a collections call this week out of the blue. Our non-profit is an upstanding organization and we don't forget or neglect to pay our bills. Since the business made no attempt to contact me, I feel that sending us to collections was inappropriate and unjust. They most definitely did not uphold their end of the bargain in this situation, considering I received no email communications from them past the initial phone call.Desired Settlement: Yes, I would like my $299 back. However, that's not the point. The point is to warn additional individuals about this fraud company and their practices.

Business

Response:

See Attachment: