Progressive Business Publications

May 29, [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /MD Dear [redacted] ***: Thank you for your email of 5/28/regarding the above referenced agency complaint that you received on 5/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs.We have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that Ms [redacted] , ExeAssist., placed an order on 2/20/for our Non Profit Board Report publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 5/19/as requestedThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, different “risk free” subscriptions had been accepted before; 3-paid in full accountsAll other accounts were cancelled as we instructed without issue Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours, Michael G [redacted] Customer Service Director SEN/dh Encl

August 10, [redacted] [redacted] Thank you for your email of 8/8/regarding the above referenced agency complaint that you received 8/5/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, Compliance Officer, placed an order on 12/10/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed, Including the liberal 60-day, no questions asked,cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/10/and they advised us that they did receive payment in full of ($432.00) on 8/3/for the subscriptionThey marked the account “Settled Satisfactory” and they reinstated the account so that she will get the remaining newsletters of the 1-year subscriptionOnce it expires (approximately months) there will be no further issues, invoices or renewals sentThere will be no ramifications due to the account being turned over for collection.We we contacted on 7/29/via email by [redacted] ***When we responded via phone about the account she was not in the office, a message was left asking her to return our callTo date we have not heard from herWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except for this one.We initiated a request on the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you Cordially yours, Michael G*** Customer Service Director EN/dh

June 12, Dear [redacted] ***:Thank you for your email of 6/11/regarding the above referenced agency complaint that you received on 6/10/After review, we would like to respond to your letter with the following detailed explanation,Please note that our primary method by which we secure orders is by telephone solicitation, In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made..Regarding the specifics of this situation,- please note that [redacted] ***, V/P of Admin, placed an order on 10/26/for our What's Working In Human Resources publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/12/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before; 18-different trial subscriptions for [redacted] herself (all information given to start a trial subscription matches the 1st account)We found 1-trial subscription was accepted by [redacted] on 12/29/for our Foundation & Corporate Funding Advantage [redacted] gave us a birth date of [redacted] and email addressThat account, too, was turned over for nonpayment or cancellationShe paid the collection agency with a [redacted] Credit Card on 9/5/but stopped payment shortly afterThe collection agency is still showing her account has an outstanding balance of $We do show that other trial subscriptions were cancelled as we instructed without issue.We have initiated a request on 6/12/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.Sylvia N

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I find that this resolution of cancelling the account with no charges due is satisfactory to me, the business did not accurately report the solicitation of the phone call as their representative was told repeatedly that we did not want their product Regards, [redacted] ***

April 14, Dear [redacted] ***:Thank you for your email of 4/11/regarding the above referenced complaint that you received 4/10/After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] -***, Mktg Mgr, placed an order on 9/18/for our Selling Advantage publication for 5-copies of the annual subscription and he provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyWe do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after months, warning notices plus and additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/14/and advised the agency to cease collections and to cancel the accountThey have assured us that this has been doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.We asked if they had received payment on this account, as ** [redacted] states in his complaint and they said they have not received any type of payment on the accountBe advised that once the collection does receive payment there can be no refunds made.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other trial subscriptions had been accepted before and were cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version tooPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,

May 15, 20Thank you for your email of 5/14/regarding the above referenced agency complaint that you received on 5/13/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, Ops Mgr., placed an order on 10/23/for our Whats Working In Human Resources publication and she provided us with birth date information as **, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to her @ [redacted] ***, ND, [redacted] This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general CustomHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/14/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our Computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you

September 6, 2017Ms [redacted] Revdex.com JFK Blvd – Ste 1330Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /IL Dear Ms [redacted] :Thank you for your email of 9/5/regarding the above referenced agency complaint that you received on 9/5/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ,Co-Owner, placed an order on 6/22/for our What’s Working in Human Resources publicationWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.Once the order was placed, the same computer system sent thenewsletters and invoices over a 2-month period of time.Thus the goods that were ordered by MrLindahl were sent to the same address that shows on this complaint.This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/5/as requestedThere is no money due or owing on the account.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscription had been accepted before and cancelled as we instructed without issue.We initiated a request on the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

June 16, Dear [redacted] ***:Thank you for your email of 6/13/regarding the above referenced complaint that you received on 6/12/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent guality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** [redacted] , Admin, placed an order on 2/24/for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled the book portion of the account on 6/13/as requestedThere is no money due or owing on the accountThe newsletter portion of the account was cancelled on 5/20/as they requestedTo date, the book has still not been returned to us.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before and all other accounts have been cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

December 18, Dear [redacted] ***: Thank you for your email of 12/18/regarding the above referenced agency complaint that you received on 12/16/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Office Mgr., placed an order on 5/22/for our Safety Compliance Alert publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 12/18/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account [redacted] states in her complaint that she spoke to a gentleman who told her, "He would take care of the problem”, however we do not have any males currently in our Customer Service Department that she could have spoken to.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Sylvia N DirOf Subscriber Services

Thank you for your email of 2/25/regarding the above referenced agency complaint that you received on 2/24/After review, we would like to respond to your letter with the following detailed explanation 11.9999990463257px;">Please note that our primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Mr [redacted] , CEO, placed an order on 8/11/for our Nonprofit Board Report (packet of newsletters per month) publication and he provided us with birth date information as 10/5, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Mr [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 2/26/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many `risk free” subscriptions had been accepted before; 1-paid in full account while others were Cancelled as we instructed without issue except this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youSEN/dh

December 8, Dear [redacted] ***: Thank you for your email of 12/5/regarding the above referenced complaint that you received on 12/2/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Office Admin, placed an order on 9/17/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 12/3/as she requested the same day she contacted usThere is no money due or owing on the accountWe initiated a request on 12/5/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially Sylvia NDirOf Subscriber Services

September 22, Dear [redacted] ***: # Thank you for your email of 9/22/regarding the above referenced complaint that you received on 9/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, QSSE Coord, placed an order on 6/30/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 9/22/as requestedThere is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different ``no risk” subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours, Sylvia NDirOf Subscriber Services

July 23, Dear [redacted] :Thank you for your email of 7/18/regarding the above referenced complaint that you received on 7/15/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Exec Dir, placed an order on 4/7/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Justice were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/16/as they requested via USMailThere is no money due or owing on the a ccount.We initiated a request on 7/22/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before; 3-trials for [redacted] herself (all information to start a trial subscription matches that of the account in question)All other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.SYLVIA NDirSubscriber Serv

July 10, [redacted] Revdex.com JFK Blvd –Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/CA Dear [redacted] : Thank you for your email of 7/5/regarding the above referenced agency complaint that you received 7/3/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person’s birth.Regarding the specifics of this situation, please note that [redacted] , Controller, placed an order on 11/4/for our Keep Up to Date on Payroll publicationWe were provided with birth date information as ***Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address listed on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/10/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscription had been accepted before and were cancelled as we instructed [redacted] had one other risk free subscription with matching information that was cancelled without issue.We have initiated a request the same day that the Company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

September 25, 2014Dear [redacted] ***:Thank you for your email of 9/24/regarding the above referenced agency complaint that you received on 9/24/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Mgr., placed an order on 2/10/for our Environmental Compliance Alert publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 9/25/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially, Sylvia NDirOf Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The price is bogus On the bottom of the newsletter it states the subscription is $94.56/year Regards, [redacted]

class="Apple-tab-span" June 22, [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/PA Dear [redacted] ***: Thank you for your email of 6/18/regarding the above referenced agency complaint that you received 6/18/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] ***, HlthData Analyst , placed an order on 11/7/ for our Primary Care Coding & Reimbursment publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by Ms Shea were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/22/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many “risk free” subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructed Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you Cordially yours, Michael G [redacted] Customer Service Director EN/dh

From: Revdex.com of Metro Washington DC arial;"> Date: Wed, Apr 16, at 8:PMSubject: Fwd: complaint ID9998163To: Vernette Butts ---------- Forwarded message ---------- From: Tracey [redacted] Date: Tue, Apr 15, at 11:AM Subject: complaint ID To: "[email protected]" We filed a complaint against Progressive Business Publications on 04/04/ We have requested several times to be taken off their call list Since the complaint was filed, we received yet another sales call from them 04/15/at 10:hours I do not know how to update my complaint Here is a copy of my conformation letter Complaint has been sent to the business Sent Via: Email (ODR) From: Revdex.com of Metro Washington DC & Eastern Pennsylvania To: MsTracey [redacted] Subject: Complaint has been sent to the business Date Sent: 4/9/8:10:PM Attachments: Click here for printer friendly version Tracey [redacted] Pace Air Freight E Main Street Plainfield IN Dear Tracey [redacted] : This message is in regard to your complaint submitted on 4/4/12:00:AM against Progressive Business PublicationsYour complaint was assigned ID

April 2, Dear MS ButtS:We received your email dated 4/1/15, regarding the above reference complainant.In order to respond to the complaint we require further information: What is the name of the person who is receiving the publication? We can find nothing under complainant's nameDid they receive an invoice? If so, what is the Account number and name of the publication? If you can obtain that information, please send it to us and we will respond to the complaint immediatelyThank you very much for any assistance you may provideCordially Sylvia N DirOf Subscriber Services

From: Revdex.com of Metro Washington DC Date: Wed, Oct 1, at 9:AMSubject: Fwd: Your complaint has been receivedTo: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Tue, Sep 30, at 6:PM Subject: RE: Your complaint has been received To: [email protected] My Complaint has been resolved with the companyThey removed the charges [redacted] ***