Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:The contract clearly states "for monitoring and other services, payable at the rate of $46.99 monthly".  I have not utilized any monitoring or "other services" from Protect America.  Nothing was ever turned on, used or serviced.  I made it clear I would be on vacation, and the system and 14 day period started anyway.  At day 17, I made it clear that I did not want the service or equipment and returned it.  Protect America ACCEPTED the returned equipment.  With that, Protect America cannot expect a monthly payment for absolutely no services performed or product.  Had something bee hooked up or the product not accepted upon return, I can see where a contract may be considered executed.  In this case, that did not happen.  I paid the restocking fee for the equipment.  I also made it clear that I understood that because I was 3 days beyond the 14 day window, (although I absolutely disagree that I did not make it clear I was on vacation and the equipment should not be shipped - I have asked for a transcript of that call and not received it) and the rep was giving me no other viable options, that I would pay a cancellation fee if necessary to account for time spend by Protect America.  I asked about a lower monthly cost, being that I had zero services and zero equipment, again that was denied.  While Protect America seems to have a contract that puts the consumer at a significant disadvantage, in this case, I have never been provided any service and possess no equipment from this company.  The invoice received and dated 8/4/2015 has no detail of what the charges are for.  Detailed invoices of what services or products are a necessary piece of billing and fair business practices.  Protect America is not following that in this instance.This is not resolved.  No service or equipment was ever utilized from this company with regard to my account.  I would like my account closed immediately and the restocking fee to be considered payment in full. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want the system anymore. I do not trust Protect America to protect me or my family. Please allow me to cancel my service immediately. It is unfair to allow someone to cancel service with you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have yet to be contacted by protect America since the last Revdex.com correspondance. This company is simply avoiding the issue by submitting the same response repeatedly.
Regards,
[redacted]'s

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] Protect America has failed to acknowledge that the electronic contract was signed after several failed attempt to cancel the account which I have had for over seven years and after several revisions were made because they were always trying to leave one thing or the other out of it. I have paid for security service that I do no have for over a year or more and that is by their own admission. They do not have signal because they changed their system!!! and did not inform me the consumer. This is a trust issue and I would not accept any offer from Protect America even if it was free for life because they do not deliver what they promise. Security.  It took ten days to deliver the incomplete items and they are attempting to hold my head over the barrel for a for a coarse contract that is now null and void because they did not keep their end of the bargain.This complaint is also buyer beware more than anything else because the contract is null and void. If they attempt to send my name to collection, I will fight it not only with the credit bureaus but also with my congressman, the FTC and my state Attorney General if only to bring attention to their sketchy business.

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. We received his 30 day written cancel notice...

and processed cancellation of the account accordingly. He will not be charged for the month of March. We ask that he allows Protect America to assist with further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. Mr[redacted] was advised of this on the...

initial sales call dated 11/5/2012 and he agreed to the agreement terms verbally and by providing his electronic signature. Mr[redacted] stopped making payments on the account on 11/1/2014. The account was turned over to a 3rd party collections company. At this time, he would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America strives to exceed customer expectations. Our business model depends on customers fulfilling the initial 3 year term. If we find that a customer was not properly informed of our terms & conditions, we don't hold that customer to our terms & conditions. Our findings show that this customer was properly advised. Thus, our objective is to do everything we can to help this customer maximize usage of our services. We cannot amicably resolve this if the only option the customer provides us is to cancel.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, our records do not indicate a verbal request to cancel in November. While we do sympathize with Mr. [redacted], it is outlined in the agreement that Protect America requires a 30 day written notice prior to any term...

in order to cancel services. We are able to accept this Revdex.com complaint as Mr. [redacted]'s written request for cancellation. The account is set to cancel on April 30, 2015. Attached is a copy of the agreement.

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. The account is cancelled and we have waived the balance due on the account. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected offer submitted by Mr. [redacted]. As stated previously, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact him several times over the course of the year with regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact [redacted] at [redacted] for further information

We have received the rejected response filed by Ms. [redacted] and with regard to calls between Protect America and Ms. [redacted]; she called on several occasions requesting to cancel due to her equipment not functioning properly.  Ms. [redacted] refused all offers to assist in troubleshooting her alarm system and only wanted to cancel. Ms. [redacted]’s account is eligible for cancellation on 3/4/2017. At this time we are unable to reach a resolution with Ms. [redacted].

Protect America, Inc. has received the complaint filed Mr. [redacted] and found that all equipment has been received. We are clearing the current balance applied to his account.  No additional charged will apply.

Protect America has received the complaint submitted by Mr. [redacted]. Because Mr. [redacted] is outside of the initial 14-day cancellation window, we request that he follow proper cancellation procedures. Protect America can provide Mr. [redacted] with options for early termination at his request upon call in. As...

of current, the charges are true and valid. Mr. [redacted] has also received a copy of his agreement. We ask that Mr. [redacted] allow Protect America to assist him with any future concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We have been in contact with her and we are currently assisting in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:  I cancellejd on February 7.  Thirty days to cancel would be March 7!  Not March 31.  I should not be billed for March.  Also as I indicated I have not used this equipment in almost a year and have been paying monthly all this time until my contract expired.  My contract  expired Feb 2. 
Regards,
[redacted]

Protect America, Inc. has contacted Ms. [redacted] in this regard to try and reach an amicable resolution.

Complaint: [redacted]
I am rejecting this response because I have called [redacted] they stated they have no direct dealing with Kevin as a salesperson for their company. [redacted] was to called me after he set up the deal to bundle directv and [redacted] this has not happen for 3 weeks. I was told by Protect America to give them 2-3 days to contact [redacted] to get this manner finished. This has not happen, I feel I am getting the run around from both.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Protect America be honest and transparent supply Revdex.com transcripts of recorded phone calls totaling over 16 hours of tech support run around with Protect America.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  First of all my system wasn't even activated that day and Protect America...

was fully advised of the problems that I was experiencing.  I was advised every time I called to not worry about anything.  The invoice from the city would be taken care of.  I followed all procedures they asked of me to the letter.  Secondly, I called the city and was advised that Protect America receives all mailings that I got.  They were aware that my address had incurred that false alarm.  They also had the information of all the problems with their faulty cheep little sensors that they use.  They new they should have, at this point, contacted the city asking for a fee waiver.  This was not done.  I called the city on my own accord, and they told me that is what was needed.  I then called Protect America and asked whey this wasn't done.  They said they would get this request out to the city ASAP.  I took them at their word.  A couple months later, I get another bill for the $96.  I once again call the city and ask about the request letter that Protect America said they would forward to them.  The city never got it so I emailed them a copy that Protect America had emailed to me.  The city reviewed their quest and said that it wasn't done in a timely manner.  They are the ones that dropped the ball on this.  I was also the one to call their alarm center and tell them to not act on any false alarms.  I was being responsible making sure that their were no additional false alarms.  Dealing with this company has been unbelievable.  Never have I had this type of experience with such incompetence.  I wasted so much of my time on the phone trying to get this problem resolved.  I was even sick during this time and told them so.  They wanted me to run up and down my stairs in a 3800 square house to check every sensor individually.  Also, they claim that a monthly systems check is required?  This was never once addressed with me and believe I talked for hours and hours with numerous employees on many occasions.  Also, this response does not make sense because during this time the system was constantly being checked.  Please advise them that they need to keep their word and pay this invoice as promised.  Thank you.
Regards,
Brenna [redacted]

Complaint: [redacted]
I am rejecting this response because it took them 19 days to respond and the problem is not resolved. I am still dealing with improper equipment. When the problem is fixed or I receive a refund, I will close the complaint.
Regards,
[redacted]