Protect America, Inc.

Protect America, Inc. has contacted Ms. [redacted] in this regard to try and reach an amicable resolution.

Complaint: [redacted]
I am rejecting this response because:  First of all my system wasn't even activated that day and Protect America...

was fully advised of the problems that I was experiencing.  I was advised every time I called to not worry about anything.  The invoice from the city would be taken care of.  I followed all procedures they asked of me to the letter.  Secondly, I called the city and was advised that Protect America receives all mailings that I got.  They were aware that my address had incurred that false alarm.  They also had the information of all the problems with their faulty cheep little sensors that they use.  They new they should have, at this point, contacted the city asking for a fee waiver.  This was not done.  I called the city on my own accord, and they told me that is what was needed.  I then called Protect America and asked whey this wasn't done.  They said they would get this request out to the city ASAP.  I took them at their word.  A couple months later, I get another bill for the $96.  I once again call the city and ask about the request letter that Protect America said they would forward to them.  The city never got it so I emailed them a copy that Protect America had emailed to me.  The city reviewed their quest and said that it wasn't done in a timely manner.  They are the ones that dropped the ball on this.  I was also the one to call their alarm center and tell them to not act on any false alarms.  I was being responsible making sure that their were no additional false alarms.  Dealing with this company has been unbelievable.  Never have I had this type of experience with such incompetence.  I wasted so much of my time on the phone trying to get this problem resolved.  I was even sick during this time and told them so.  They wanted me to run up and down my stairs in a 3800 square house to check every sensor individually.  Also, they claim that a monthly systems check is required?  This was never once addressed with me and believe I talked for hours and hours with numerous employees on many occasions.  Also, this response does not make sense because during this time the system was constantly being checked.  Please advise them that they need to keep their word and pay this invoice as promised.  Thank you.
Regards,
Brenna [redacted]

Protect America strives to exceed customer expectations. Our business model depends on customers fulfilling the initial 3 year term. If we find that a customer was not properly informed of our terms & conditions, we don't hold that customer to our terms & conditions. Our findings show that this customer was properly advised. Thus, our objective is to do everything we can to help this customer maximize usage of our services. We cannot amicably resolve this if the only option the customer provides us is to cancel.

We have received the rejected response filed by Ms. [redacted] and with regard to calls between Protect America and Ms. [redacted]; she called on several occasions requesting to cancel due to her equipment not functioning properly.  Ms. [redacted] refused all offers to assist in troubleshooting her alarm system and only wanted to cancel. Ms. [redacted]’s account is eligible for cancellation on 3/4/2017. At this time we are unable to reach a resolution with Ms. [redacted].

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. Mr[redacted] was advised of this on the...

initial sales call dated 11/5/2012 and he agreed to the agreement terms verbally and by providing his electronic signature. Mr[redacted] stopped making payments on the account on 11/1/2014. The account was turned over to a 3rd party collections company. At this time, he would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. We received his 30 day written cancel notice...

and processed cancellation of the account accordingly. He will not be charged for the month of March. We ask that he allows Protect America to assist with further inquiries.

Protect America, Inc. has received the complaint filed Mr. [redacted] and found that all equipment has been received. We are clearing the current balance applied to his account.  No additional charged will apply.

Complaint: [redacted]
I am rejecting this response because it took them 19 days to respond and the problem is not resolved. I am still dealing with improper equipment. When the problem is fixed or I receive a refund, I will close the complaint.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] Protect America has failed to acknowledge that the electronic contract was signed after several failed attempt to cancel the account which I have had for over seven years and after several revisions were made because they were always trying to leave one thing or the other out of it. I have paid for security service that I do no have for over a year or more and that is by their own admission. They do not have signal because they changed their system!!! and did not inform me the consumer. This is a trust issue and I would not accept any offer from Protect America even if it was free for life because they do not deliver what they promise. Security.  It took ten days to deliver the incomplete items and they are attempting to hold my head over the barrel for a for a coarse contract that is now null and void because they did not keep their end of the bargain.This complaint is also buyer beware more than anything else because the contract is null and void. If they attempt to send my name to collection, I will fight it not only with the credit bureaus but also with my congressman, the FTC and my state Attorney General if only to bring attention to their sketchy business.

Complaint: [redacted]
I am rejecting this response because:  I cancellejd on February 7.  Thirty days to cancel would be March 7!  Not March 31.  I should not be billed for March.  Also as I indicated I have not used this equipment in almost a year and have been paying monthly all this time until my contract expired.  My contract  expired Feb 2. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. He would need to contact Customer Service at 1(888)951-5103 for further assistance regarding cancellation of the account.

Complaint: [redacted]
I am rejecting this response because:I have yet to be contacted by protect America since the last Revdex.com correspondance. This company is simply avoiding the issue by submitting the same response repeatedly.
Regards,
[redacted]'s

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. The account is cancelled and we have waived the balance due on the account. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:Protect America be honest and transparent supply Revdex.com transcripts of recorded phone calls totaling over 16 hours of tech support run around with Protect America.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I have called [redacted] they stated they have no direct dealing with Kevin as a salesperson for their company. [redacted] was to called me after he set up the deal to bundle directv and [redacted] this has not happen for 3 weeks. I was told by Protect America to give them 2-3 days to contact [redacted] to get this manner finished. This has not happen, I feel I am getting the run around from both.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, it was determined that we tailored her alarm system, based on what she advised her needs were then. We do encourage her to contact our Resolution Department to review the numerous options that we...

have available for her with regards to her account.

Protect America has received the complaint submitted by Ms. [redacted]. We have been in contact with her and we are currently assisting in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Because Mr. [redacted] is outside of the initial 14-day cancellation window, we request that he follow proper cancellation procedures. Protect America can provide Mr. [redacted] with options for early termination at his request upon call in. As...

of current, the charges are true and valid. Mr. [redacted] has also received a copy of his agreement. We ask that Mr. [redacted] allow Protect America to assist him with any future concerns.

Complaint: [redacted]
I am rejecting this response because:I called multiple times to cancel my account and was never given ingotmation about needing to send anything in writing until april. Even then they required me to pay to cancel. Ive submitted payment for 4 months of service I never even had.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed byMr.  [redacted]. In reviewing the recordedcalls between Protect America and Mr. [redacted] we found that he signed up forservice on 12/30/2014. Mr. [redacted] asked what his options for payment were dueto him having to pay his existing company...

Monitronics…  The monthly monitoring fee was explainedthoroughly to Mr. [redacted] and he agreed to the monthly Electronic Funds Transfer. On 2/28/2015 Mr. [redacted] called toinstall the system and found that we were unable to take over his existing Monitronicssystem due to the system being locked out. A prepaid postage label was sent tohis email immediately. This  allowed himto return the equipment and cancel service.  On 3/18/2015 Mr. [redacted] called to request anew prepaid postage because the time had expired on the previous PPP. At thattime he asked what happens with the monthly fee that was drafted for March……..our agent explained to Mr. [redacted] his account will not cancel until theequipment has been returned to PAI. Mr. [redacted] acknowledged he understood theprocess. As of 5/19/2015, we have not received Mr. [redacted]’s returned equipment.The account is set to cancel upon receipt of the equipment. There is no refunddue at this time.