Protect America, Inc.

Protect America have received the complaint filed by Ms.[redacted]. We’ve found that Mr. & Mrs. [redacted] were in an agreement with asecurity company prior to signing up with PAI. The [redacted] account is set tocancel once the equipment is returned to PAI

Complaint: [redacted]
I am rejecting this response because:You are stating the exact same thing without responding to my questions or comcerns. As you and I both stated I was interested in canceling in January. Why would I have to call at a later time to put my cancellation in place for September. The lady on the phone at that time even asked me "would like to pay off your balance and cancel now or have it cancelled in September?" I clearly remember let's leave it and let it be cancelled automatically in September since I'm going to pay the same amount anyway. What your company is doing is fraud and I will file a charge back ok my credit card
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Mr. & Mrs. [redacted] and found that he was provided the 3 year agreement term and the terms and conditions during the initial sales call. Mr. [redacted] specifically asked during the sales call, “Say for some reason I have to cancel before the 3 year...

term is up, what is the penalty”? The sales agent explained the 14 day return policy then explained he would be liable for the remaining balance of the agreement term due to PAI not having early termination. Mr. [redacted] signed then completed the online agreement.  We’ve found that Mr. [redacted] had a clear understanding that he’s liable for the remaining balance of the agreement. There is no refund due at this time.

Protect America has received the complaint submitted by Ms. [redacted] on behalf of her mom. We have reviewed the account and calls. We will be in contact with her to assist in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received Ms. [redacted]’s rejection.We have made several attempts and left several voicemails in an effort tocontact Ms. [redacted] with no response. In an effort to try and come to aresolution with Ms. [redacted], on 4/1/2015 our customer protection team triedreaching out to Ms. [redacted] and was told we had the wrong number. At this timewe ask that Ms. [redacted] please provide PAI with the police report filed againstMr. [redacted]. Once the police report has been received Protect Americawill investigate the account to comply with Ms. [redacted]’s request.

Complaint: [redacted]
I am rejecting this response because:They have no money due! They have no right to send this to collection, I...

dont owe them anything. This is exactly why the Revdex.com needs to know what sm tactics this company uses even when they are in the wrong. They are paid in full
Regards,
[redacted]

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have made multiple attempts to assist her. At this time we are unable to reach an amicable resolution. We ask that she allows Protect America to assist with further concerns.

Protect America, Inc. would like to inform Mr. [redacted] that we are currently researching his security account in hopes to come to an amicable resolution. Our Customer Protection Team will be reaching out to Mr. [redacted]. We thank you for your patience in advance.

Protect America has received the complaint filed by Ms. [redacted].In reviewing the recorded calls between PAI and Ms. [redacted] we’ve found that shehas declined multiple offers with allowing us to assist with the malfunctioningdoor sensors. We explained that per her agreement, she is required to call...

inmonthly to perform a system test. Ms. [redacted]’s equipment is under warranty so itis Protect America’s obligation to exhaust all avenues in assuring she has afunctioning system. At this time Ms. [redacted]’s account is set to cancel on7/25/2015. Additionally, All Protect America’s customers are liable for monthlyservice fees whether or not the equipment is connected to the monitoringfacility. We feel that at this time Ms. [redacted] is not eligible for the refundshe’s seeking. As a courtesy to Ms. [redacted] we are going to apply a 2 month creditto her account.

Complaint: [redacted]
I am rejecting this response because:The 36 months contract was overdue by years. Protect America never attended the needs of updating the equipment, focused only in collecting money. The worst customer service in the world, focused only in collecting money, not service.The equipment meltdown (literally) on July 2016 with great risks to my home and my family. he contract was overdue and I talked in the phone to tell I did not want any more relation with them. Protect America did not take any step to solve the problem, just pretended to keep milking my credit card. In December they sent a new equipment which I rejected and sent it them back, with a letter of rejection. This sending of a new equipment "to be able to keep the monitoring" is a demonstration of they had not any equipment to monitor my home, making themselves caught in the fact that they are pretending to collect money for a service that did not exist, since the equipment melt down. In fact they must be punished for this billing for fake service they did not make.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated October 15, 2013...

and advised her again on November 15, 2016. We received her 30 day written cancellation notice on November 15, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

Revdex.com:  My biggest concern is they try to keep me going on a string, you might say.  I'm still having issues with it.   Just Want this bad choice of mine to go away.  I will not buy any thing on the phone like this again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America have received the complaint filed by Ms[redacted] We have attempted to provide the information she’s requesting by email and have been unsuccessful* We ask that she provide us with a valid email address to receive the requested information.

Complaint: [redacted]
I am rejecting this response because:I consider my account CLOSED effective the end of my 3 year contract.  I will not pay more for a service I am not and have not used since June 2016.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. Ms. Guibord has been a valued customer and as a courtesy to her, we waived the payment due for the month of June. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejection submitted by Mrs. [redacted]. Our records indicate that Ms. [redacted] has only called in and requested to troubleshoot system issues once in August 2014. At that time, all issues were resolved. Since then, any contact between parties has not been an attempt to correct any issues. We ask that she allow us the opportunity to assist her. All options have been given in regards to cancelling the service while still in term. Our cancellation department has spoken with Ms. [redacted] on different occasions and provided her with the options.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review of the account, it was determined that the account was set up through a 3rd party dealer. The contract Mr. [redacted] signed, does not show that a camera was part of the equipment provided nor does it show...

that he was being charged for any video monitoring services. Review of the installations call dated 08/21/2013, shows that he called to install the equipment and we verified the list of the equipment he had received and he confirmed that the information was accurate. Mr. [redacted] did not mention anything about being promised a camera from the 3rd party dealer nor did he state that he wanted to add a camera as part of his equipment. 3 years later on 08/23/2016, he called and spoke to us and as a courtesy to him, we shipped out a camera to him.  The camera was delivered on 08/30/2016 at the address on file.  We encourage him to contact Protect America at [redacted] with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I have left 2 messages for [redacted] to advise him that I called back on my cell phone, the same phone that is used on record. I have not heard back from him yet. He is not responding to my messages.
Regards,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:We have ZERO confidence in them.  By "them", we mean their product, their customer "service" and their equipment.  Rather than reiterate the myriad issues we've had with this unworthy company, I will ask them/you to reread our initial complaint.  We do not want their service because they have failed us; repeatedly. We do not trust them. We do not believe they are capable.  We refuse to pay for a service we haven't received.  It's actually pretty straightforward and pretty simple. The only thing we want Protect America, Inc. to do is to release us from the remainder of our contract, have our account record reflect the contract termination as well as a zero balance, and for them to accept their "equipment" when we return it.  That is all we want, and this will be the only acceptable outcome for us. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Attached, you will find the contract which Protect America took the liberty of signing, which is why my name is misspelled. Additionally, you were not able to resolve any of my concerns that I brought to the table, including the most important; your system didn't work. It failed to signal an alarm when it was set off and it failed to contact the police during a state of emergency. Both services that were committed to me. In addition to the most important concern(system didn't work) these were the additional concerns that I brought to the table that were unresolved.-Sensors fall off wall-offered to send me more tape? -Glass break sensors don't work-didn't offer to send new ones-Alarm doesn't siren-no resolution-Delay in hearing from protect America when alarm was set off-No response. Took 5 minutes, unresolved.-Failure to use emergency passcode to send help-failed to resolve.The fact of the matter is that Protect America failed to resolve any of the concerns that I brought to the table early on in the relationship. Then, once my wife and I realized that we were not safe in our home with their service, they attempted to bully us with a fraudulent contract, which is attached.
Regards,
[redacted]