Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because: I do not want the system anymore. I do not trust Protect America to protect me or my family. Please allow me to cancel my service immediately. It is unfair to allow someone to cancel service with you.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Mr. [redacted]. As stated previously, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact him several times over the course of the year with regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact [redacted] at [redacted] for further information

Protect America, Inc. would like to apologize for the previous response not being sufficient. We have determined that due to the experiences of the equipment not working properly will will issue a refund for the three months of service that was not being provided. Refund amount $ 128.97Protect America, Inc. would like to provide this solution for Mr. [redacted] and we hope this can be accepted on his behalf. We would like to thank you for your patience on this matter.

Complaint: [redacted]
I am rejecting this response because: The company gives $0.00 value for its equipment. All I asked is for a reduction in payoff for returning equipment. They would not even give a $10.00 credit. I will never make the mistake of going with a smalll unheard of company again. Stick with the name you know like ADT. They value their customers and their equipment. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and they have replaced with cellular panel and service, but only because they have assured me that they will not let me out of the contract for the poor service they have provided. They offered to give me the credit for the 6 months only if I signed up for another 3 year contract, which I refused to do. They told me that my camera is now on cellular now and not on internet as noted on the notes you received, which is another "misinformation" provided by protect America and that I would no longer have the same problems with the camera as before. If this were the case, I would ask they take the camera back and stop charging monthly for it, with credits.As for the 100.00 charge the day my husband was in the hospital, they are going to investigate again why the police were called when I told them not to (it was my neighbor). I do not have much hope, they have done this 2's now. And cannot seem to 'find' the tapes. I have once again given them the date.  I Would still like a resolution of a clean slate, out of contract - no money owed, to either party. When a customer is required by the company to test their line each month to assure they have service, that to me is not security, I do not work for them, I pay them for service.... Regards, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because this company states I replied verbally to accepting a contract. I fulfilled this 36 month obligation. I contacted your company several times and provided a "verbal cancellation." I even asked for an email contract form to cancel. I did not get it sent for months. 
Regards,
[redacted]

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, all
equipment has been received and all refunds mentioned were processed as of
December 8, 2015. We ask that Mrs. [redacted] call us at ###-###-#### to address any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
I do not know why the company sent this contract in dispute. As I have told the company the contract isn't  even in the proper account holders name which is me. Secondly my complaint was about service as in not getting any! No responses to phone calls no way to pay my bill online. It took 6 months for a specialist to tell me my email address was spelled wrong to log in. My touch pads battery has been dead for a month they never ordered me a new one. So this contract means nothing. 
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Since submitted, Ms. [redacted] has been contacted by Protect America's Customer  Advocate department in order to resolve the issue. We ask that Ms. [redacted] continue to allow Protect America, Inc. to assist with any further...

concerns.

Complaint: [redacted]
I am rejecting this response because:I called the company and canceled my account after my 3 year contract expired.  They told me I needed to sign contact and pay an extra 30 days which I did but they never mailed my a contract to sign after calling 3 times for 3 months in a row.  It is documented in their system that I called and requested a contract to sign but was never mailed out.  The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America fails to take ownership of it's horrible customer service. To have a customer representative hang up on you and then ignore your call when trying to reach her back is unacceptable. I refuse to do business with a company that has not respect for it's customers.
Regards,
[redacted]

Protect America Inc has received the complaint filed by Ms. [redacted] and found that she paid the remaining year of her service on 7/1/2014. At that time we asked that she provide us with a cancellation letter. Our records indicate we did not receive the cancellation letter. We now ask that Ms....

[redacted] provide proof of the cancellation request being mailed and or emailed to us and at that time we are able to clear the current balance. Her account is currently set to cancel on 8/31/2015

Protect America, Inc. has received the response filed by Ms.[redacted]. At this time we have come to a resolution for her. We have credited heraccount for the months of June and July.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls and our records show that the refund was submitted to the credit card on file effective August 24, 2017 for the amount of $96.99. We...

ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

In reviewing Mr.[redacted] account we’ve found that on 10/21/2014 our resolution for Mr. [redacted]were  to take over the system that’s inthe new home due to him leaving the Protect America  alarm system in the home that was sold. Thisoffer was to absorb the remaining months of the contract...

term. On 11/8/2014 wewere unable to complete the install process with Mr. [redacted] due to his timeconstraint.  We reached out to Mr. [redacted]beginning 11/82014 to 11/17/2014 in an effort to complete the installationprocess of taking over an existing alarm system. PAI had been unable to reachMr. [redacted]. Additionally, Mr. [redacted]’s agreement with Protect America statesthat we require written notice 30 days prior to the cancellation date. At thistime Mr. [redacted]’s account is set to cancel 5/31/2015.

Protect America has received the complaint submitted by Mr. [redacted]. As per Mr. [redacted]'s agreement with Protect America, his contract is for 36 months.  We have reviewed the account and determined that we contacted Mr. [redacted] and provided feasible options on how to resolve his...

billing issues. He declined. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received response filed by Mr.[redacted]. We’ve found that there have been multiple attempts in trying to contactMr. [redacted] with a resolution. We ask that Mr. [redacted] contact our cancellationdepartment for his options in cancelling service.

Protect America has received the rejection submitted by Ms. [redacted]. We've attempted to contact Ms. [redacted] regarding the complaint but have been unsuccessful. If she is willing to purchase a larger router, we are prepared  to credit her account to cover the cost. We ask that she allow Protect America to further assist with her issues.

Protect America received the complaint filed by Mrs. [redacted]. In reviewing the initial sales call we’ve found that Mrs. [redacted] agreed to the 3 year agreement term and the terms and conditions. Mrs. [redacted] provided Protect America Mr. [redacted]’s Military Orders and their Marriage License’s. We’ve found...

that Mrs. [redacted] has been unable to provide information stating she will also relocate to Korea. PAI has offered Mrs. [redacted] her options to transfer the alarm system to someone else or pay a flat rate of $199.00 and not the remaining amount of the agreement term $543.83. Mrs. [redacted] also accepted the 2 month hibernation of $4.99 per month. Mrs. [redacted]’s account will be eligible for cancellation 11/18/2016.