Protect America, Inc.

Protect America, Inc. has received the complaint filed byMr.  [redacted]. In reviewing the recordedcalls between Protect America and Mr. [redacted] we found that he signed up forservice on 12/30/2014. Mr. [redacted] asked what his options for payment were dueto him having to pay his existing company...

Monitronics…  The monthly monitoring fee was explainedthoroughly to Mr. [redacted] and he agreed to the monthly Electronic Funds Transfer. On 2/28/2015 Mr. [redacted] called toinstall the system and found that we were unable to take over his existing Monitronicssystem due to the system being locked out. A prepaid postage label was sent tohis email immediately. This  allowed himto return the equipment and cancel service.  On 3/18/2015 Mr. [redacted] called to request anew prepaid postage because the time had expired on the previous PPP. At thattime he asked what happens with the monthly fee that was drafted for March……..our agent explained to Mr. [redacted] his account will not cancel until theequipment has been returned to PAI. Mr. [redacted] acknowledged he understood theprocess. As of 5/19/2015, we have not received Mr. [redacted]’s returned equipment.The account is set to cancel upon receipt of the equipment. There is no refunddue at this time.

Complaint: [redacted]
I am rejecting this response because:Protect America has sent me a bill for 89.95 for the 3 months that has been proven my system was not working.  My credit card company, Bank of America, has denied their payments for the last three months in dispute and has reimbursed me, thus them sending me the bill. To fight with a corporate company over what is right and wrong is exhausting.  I was never told that I had to call in monthly to test my system, as I would of never enlisted their services.  I enlisted their services after my house was broken into and this was the initiating factor in my relationship with Protect America.   I am a 53 year old woman who owns her home by herself, and it is basically in the woods.   Clearly to them, as a corporate nationwide alarm company, it does not actually matter if they are providing the service they should of been.   Clearly it does not matter that their service records pointed out that my system was not working, and I should of been notified.  They are the big corporate and I am not..  Once again, a big corporation will 'bully' a small nobody consumer to pay them monies they do not deserve for services they did not provide.   I do not even remember signing a contract with them, as they shipped me the alarm system and my son installed it back in 2007.  Whether on contract or on morals, I was hoping that Protect America would just reimburse me or credit me the months (June to August) where it was proven that my system was not working.  I have requested their reports of the results from my system for the 8 years that I was their customer. It was a resounding no. So once again, I must say this is exhausting and very disheartening that a big corporation needs the $89.95 more than me, even if they did not provide the services. All is well, I will pay the bill and be done with them.  Thank you for all your help as I am truly grateful, even if a positive resolution in my favor was not reached.I am just hoping that other consumers do not get caught in my situation with Protect America..... 
Regards,
[redacted]

Protect America, Inc. has received response filed by Mr.[redacted]. We’ve found that there have been multiple attempts in trying to contactMr. [redacted] with a resolution. We ask that Mr. [redacted] contact our cancellationdepartment for his options in cancelling service.

Protect America Inc has received the complaint filed by Ms. [redacted] and found that she paid the remaining year of her service on 7/1/2014. At that time we asked that she provide us with a cancellation letter. Our records indicate we did not receive the cancellation letter. We now ask that Ms....

[redacted] provide proof of the cancellation request being mailed and or emailed to us and at that time we are able to clear the current balance. Her account is currently set to cancel on 8/31/2015

Complaint: [redacted]
I am rejecting this response because this company states I replied verbally to accepting a contract. I fulfilled this 36 month obligation. I contacted your company several times and provided a "verbal cancellation." I even asked for an email contract form to cancel. I did not get it sent for months. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: The company gives $0.00 value for its equipment. All I asked is for a reduction in payoff for returning equipment. They would not even give a $10.00 credit. I will never make the mistake of going with a smalll unheard of company again. Stick with the name you know like ADT. They value their customers and their equipment. 
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Since submitted, Ms. [redacted] has been contacted by Protect America's Customer  Advocate department in order to resolve the issue. We ask that Ms. [redacted] continue to allow Protect America, Inc. to assist with any further...

concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Mr. [redacted]'s agreement with Protect America, his contract is for 36 months.  We have reviewed the account and determined that we contacted Mr. [redacted] and provided feasible options on how to resolve his...

billing issues. He declined. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. would like to apologize for the previous response not being sufficient. We have determined that due to the experiences of the equipment not working properly will will issue a refund for the three months of service that was not being provided. Refund amount $ 128.97Protect America, Inc. would like to provide this solution for Mr. [redacted] and we hope this can be accepted on his behalf. We would like to thank you for your patience on this matter.

Complaint: [redacted]
I am rejecting this response because:I have a hurt back and was hospitalized and this product needs someone in great physical condition to troubleshoot. I was also told that I would be sent new equipment and was told mine wasn't working properly. How can it be troubleshoot ed with bad equipment? 
Regards,
[redacted]

What I know:
This warranty company sells via small credit unions throughout the USA.
The list of things that they don't cover is small but mighty.
The top warranty sold by them lacks greatly so you can imagine that any warranty beneath it is pointless.
The prices are low but the service matches.
They pride themselves on covering so many components but they know exactly what not to cover to avoid having to approve a claim.
If your car breaks down they will only pay for up to 3 miles ($50) of travel for a tow truck to get your vehicle from the break down point to the repair shop. (Try to break down close to a repair shop.)
If your engine or transmission doesn't go bad, you probably won't be covered even with the best warranty they offer.
My credit union's reps. were not aware that the warranties sold to their customers by this company are not sufficient. (They do now)
The down side:
Most warranty companies have so many elements to the contracts to avoid truly approving a claim that it may be better to go without an extended warranty and hope for the best.
Just sharing my experience because I paid for it. I thought it would be nice to keep someone else from making the same mistake. It's free for me to be honest. Please do your own research on Route 66, Auto Services Company, or any other extended warranty company. I hope this helps.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
I do not know why the company sent this contract in dispute. As I have told the company the contract isn't  even in the proper account holders name which is me. Secondly my complaint was about service as in not getting any! No responses to phone calls no way to pay my bill online. It took 6 months for a specialist to tell me my email address was spelled wrong to log in. My touch pads battery has been dead for a month they never ordered me a new one. So this contract means nothing. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and they have replaced with cellular panel and service, but only because they have assured me that they will not let me out of the contract for the poor service they have provided. They offered to give me the credit for the 6 months only if I signed up for another 3 year contract, which I refused to do. They told me that my camera is now on cellular now and not on internet as noted on the notes you received, which is another "misinformation" provided by protect America and that I would no longer have the same problems with the camera as before. If this were the case, I would ask they take the camera back and stop charging monthly for it, with credits.As for the 100.00 charge the day my husband was in the hospital, they are going to investigate again why the police were called when I told them not to (it was my neighbor). I do not have much hope, they have done this 2's now. And cannot seem to 'find' the tapes. I have once again given them the date.  I Would still like a resolution of a clean slate, out of contract - no money owed, to either party. When a customer is required by the company to test their line each month to assure they have service, that to me is not security, I do not work for them, I pay them for service.... Regards, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received any emails regarding there inability to transfer my account. However, since they are saying they sent it 27 days after I closed the sale of that property, there is no reason for me to call and discuss my options since I have no access to that property anymore. I consider are business to be concluded, and I will be taking further action in court to get my money back for the months of July 2016-January 2017
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and come to an amicable resolution. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: Protect America fails to take ownership of it's horrible customer service. To have a customer representative hang up on you and then ignore your call when trying to reach her back is unacceptable. I refuse to do business with a company that has not respect for it's customers.
Regards,
[redacted]

Protect America, Inc. has received the response filed by Ms.[redacted]. At this time we have come to a resolution for her. We have credited heraccount for the months of June and July.

Complaint: [redacted]
I am rejecting this response because:We haven't had service in over 3 months due to our system being offline, Protect Americas fault. They kept changing their story too. I have over 7 calls in just one day. One lady, [redacted]  said we were in line to receive a phone call saying that our system needed to be upgraded. They were going to send me a new motherboard, that we had to install, and I said no. She said she could offer me a new digitized motherboard for 100.00 and I said no! I'm not a technician nor was I paying them one more dime. We already paid for 3 months of service that we didn't have. Then I find out that they charged my Credit Card for the month of December, after canceling. I had to cancel my card so they wouldn't change anymore.  
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls and our records show that the refund was submitted to the credit card on file effective August 24, 2017 for the amount of $96.99. We...

ask that he allows Protect America to assist with any further concerns.