Protect America, Inc.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's terms and conditions stated on the Agreement she signed, the contract term is for 36 months and we require a 30 day written cancellation notice. We ask that she contacts Protect America at [redacted]...

[redacted] to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:I called the company and canceled my account after my 3 year contract expired.  They told me I needed to sign contact and pay an extra 30 days which I did but they never mailed my a contract to sign after calling 3 times for 3 months in a row.  It is documented in their system that I called and requested a contract to sign but was never mailed out.  The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:I have signed no contract with Protect America. The salesman was to lower [redacted] and [redacted] as a bundle not just protect America . So as I have started to P A and [redacted] there is no contarct with P A.
Regards,
[redacted]

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, all
equipment has been received and all refunds mentioned were processed as of
December 8, 2015. We ask that Mrs. [redacted] call us at ###-###-#### to address any further questions.

Protect America has received the rejection submitted by Ms. [redacted]. We've attempted to contact Ms. [redacted] regarding the complaint but have been unsuccessful. If she is willing to purchase a larger router, we are prepared  to credit her account to cover the cost. We ask that she allow Protect America to further assist with her issues.

In reviewing Mr.[redacted] account we’ve found that on 10/21/2014 our resolution for Mr. [redacted]were  to take over the system that’s inthe new home due to him leaving the Protect America  alarm system in the home that was sold. Thisoffer was to absorb the remaining months of the contract...

term. On 11/8/2014 wewere unable to complete the install process with Mr. [redacted] due to his timeconstraint.  We reached out to Mr. [redacted]beginning 11/82014 to 11/17/2014 in an effort to complete the installationprocess of taking over an existing alarm system. PAI had been unable to reachMr. [redacted]. Additionally, Mr. [redacted]’s agreement with Protect America statesthat we require written notice 30 days prior to the cancellation date. At thistime Mr. [redacted]’s account is set to cancel 5/31/2015.

Protect America received the complaint filed by Mrs. [redacted]. In reviewing the initial sales call we’ve found that Mrs. [redacted] agreed to the 3 year agreement term and the terms and conditions. Mrs. [redacted] provided Protect America Mr. [redacted]’s Military Orders and their Marriage License’s. We’ve found...

that Mrs. [redacted] has been unable to provide information stating she will also relocate to Korea. PAI has offered Mrs. [redacted] her options to transfer the alarm system to someone else or pay a flat rate of $199.00 and not the remaining amount of the agreement term $543.83. Mrs. [redacted] also accepted the 2 month hibernation of $4.99 per month. Mrs. [redacted]’s account will be eligible for cancellation 11/18/2016.

Protect America has received the complaint submitted by Mr[redacted] As per Protect America contract terms and conditions, the contract is for 36 months. We reviewed the account and calls and we found that Mr. [redacted] has been provided the options on terminating the contract. We ask that he...

allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls.  As per Protect America's Agreement terms and conditions, the term is 36 months long and requires a 30 day written notice to...

process the cancellation of the account once the term is complete. Based on our records, Mr. [redacted] was advised of these terms when he initially set up the account on May 31, 2013 and on June 26, 2017 respectively. At this time, we have not received his signed 30 day written cancel notice.  We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also contacted Protect America and got the information confirmed. The account was sold to a third party with the wrong information.  
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We received her 30 day written notice on February 16, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further inquiries.

Protect America, Inc. has received the response submitted by Ms. [redacted]. Based on the nature of the response, an investigation will be conducted to conclude if there can be any other accommodations made.

Tell us why here...Protect America, Inc. received the rejected response from Ms. [redacted]. We found that our Licensing Department has come to an amicable resolution for Ms. [redacted].

Protect America, Inc. has received the complaint filed byMr. [redacted]. In reviewing his account our records show that we have not had the opportunityto properly assist Mr. [redacted] with testing his alarm system. Per Mr. [redacted]agreement with Protect America, we request that our customers call us...

monthlyto perform a system test. The system test will allow us to address any system issuesat that time. Additionally, our records also indicate that while connected tothe monitoring station, Mr. [redacted]’s system was armed and disarmed within theallotted time set. On 8/26/2013 a replacement sensor was shipped to Mr. [redacted].On 4/3/2015 Mr. [redacted] called to cancel stating he never received the sensor requestedin 2013 and he has since moved.  At thistime, we ask that Mr. [redacted] allow us to assist him in installing his alarm systemat his new location.

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We reviewed the account and calls and we found that, Ms. Miller...

was advised of this process during the initial sales call on 10/22/2013 and she signed the contract that states the terms and conditions of cancelling out the account.  She was provided the information again in October 2016. We received the 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We have reviewed the account and calls. We reached out to her and provided her viable options to assist her with her equipment issues to which she declined. We have provided her the information that she needs to cancel out...

her account to which she stated that she will pursue at this time. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls.  Based on our records, Mr. [redacted] was provided the necessary information required to terminate the account on the...

recorded calls dated May 09, 2017 and June 12, 2017 respectively. He was advised of the agreement terms and conditions, which state that we require a thirty day cancel notice to terminate the account and the consequences of not adhering to the cancellation policies. Mr. [redacted] acknowledged receipt of the information on the calls. At this time, we have not received the signed thirty day cancel documents as required. Mr. [redacted] stopped making payments on the account effective May 2017. The balance accrued on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America,
Inc. has received the feedback submitted by Ms. [redacted]. Upon review,  Protect America, Inc. did offer Ms.
[redacted] six (6) months of free service with a contract extension if she
cleared the current balance. That offer was declined along with all others. It
is...

outlined in the signed agreement that Protect America, Inc. must receive
written notice of cancellation from the customer thirty (30) days prior to the
end of any subsequent renewal term in order to cancel service. Attached is a
copy of the signed agreement.

Protect America have received the complaint filed by Ms. [redacted]. In reviewing her account we were able to address her concerns and come to an amicable resolution.

Protect America, Inc. has received the response submitted by Ms. [redacted]. Due to the nature of the response, an investigation will be conducted to determine if there are any other accommodations that can be made.