Protect America, Inc.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and come to an amicable resolution. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

What I know:
This warranty company sells via small credit unions throughout the USA.
The list of things that they don't cover is small but mighty.
The top warranty sold by them lacks greatly so you can imagine that any warranty beneath it is pointless.
The prices are low but the service matches.
They pride themselves on covering so many components but they know exactly what not to cover to avoid having to approve a claim.
If your car breaks down they will only pay for up to 3 miles ($50) of travel for a tow truck to get your vehicle from the break down point to the repair shop. (Try to break down close to a repair shop.)
If your engine or transmission doesn't go bad, you probably won't be covered even with the best warranty they offer.
My credit union's reps. were not aware that the warranties sold to their customers by this company are not sufficient. (They do now)
The down side:
Most warranty companies have so many elements to the contracts to avoid truly approving a claim that it may be better to go without an extended warranty and hope for the best.
Just sharing my experience because I paid for it. I thought it would be nice to keep someone else from making the same mistake. It's free for me to be honest. Please do your own research on Route 66, Auto Services Company, or any other extended warranty company. I hope this helps.

Complaint: [redacted]
I am rejecting this response because:I have a hurt back and was hospitalized and this product needs someone in great physical condition to troubleshoot. I was also told that I would be sent new equipment and was told mine wasn't working properly. How can it be troubleshoot ed with bad equipment? 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:I have signed no contract with Protect America. The salesman was to lower [redacted] and [redacted] as a bundle not just protect America . So as I have started to P A and [redacted] there is no contarct with P A.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received any emails regarding there inability to transfer my account. However, since they are saying they sent it 27 days after I closed the sale of that property, there is no reason for me to call and discuss my options since I have no access to that property anymore. I consider are business to be concluded, and I will be taking further action in court to get my money back for the months of July 2016-January 2017
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We haven't had service in over 3 months due to our system being offline, Protect Americas fault. They kept changing their story too. I have over 7 calls in just one day. One lady, [redacted]  said we were in line to receive a phone call saying that our system needed to be upgraded. They were going to send me a new motherboard, that we had to install, and I said no. She said she could offer me a new digitized motherboard for 100.00 and I said no! I'm not a technician nor was I paying them one more dime. We already paid for 3 months of service that we didn't have. Then I find out that they charged my Credit Card for the month of December, after canceling. I had to cancel my card so they wouldn't change anymore.  
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's terms and conditions stated on the Agreement she signed, the contract term is for 36 months and we require a 30 day written cancellation notice. We ask that she contacts Protect America at [redacted]...

[redacted] to assist with any further concerns.

Tell us why here...Protect America, Inc. received the rejected response from Ms. [redacted]. We found that our Licensing Department has come to an amicable resolution for Ms. [redacted].

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We reviewed the account and calls and we found that, Ms. Miller...

was advised of this process during the initial sales call on 10/22/2013 and she signed the contract that states the terms and conditions of cancelling out the account.  She was provided the information again in October 2016. We received the 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls.  Based on our records, Mr. [redacted] was provided the necessary information required to terminate the account on the...

recorded calls dated May 09, 2017 and June 12, 2017 respectively. He was advised of the agreement terms and conditions, which state that we require a thirty day cancel notice to terminate the account and the consequences of not adhering to the cancellation policies. Mr. [redacted] acknowledged receipt of the information on the calls. At this time, we have not received the signed thirty day cancel documents as required. Mr. [redacted] stopped making payments on the account effective May 2017. The balance accrued on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We received her 30 day written notice on February 16, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr[redacted] As per Protect America contract terms and conditions, the contract is for 36 months. We reviewed the account and calls and we found that Mr. [redacted] has been provided the options on terminating the contract. We ask that he...

allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls.  As per Protect America's Agreement terms and conditions, the term is 36 months long and requires a 30 day written notice to...

process the cancellation of the account once the term is complete. Based on our records, Mr. [redacted] was advised of these terms when he initially set up the account on May 31, 2013 and on June 26, 2017 respectively. At this time, we have not received his signed 30 day written cancel notice.  We ask that he allows Protect America to assist with any further concerns.

In response to Ms. [redacted] rejection, we have come to anamicable resolution. We have tried reaching out to Ms. [redacted] in an effort toexplain the balance on the account. Ms. [redacted] stated she didn’t want to talkabout it anymore and it has been taken care of. Prior to calling in to cancelher account, Ms. [redacted] had been invoiced for the month of January. Inaddition, PA requires a 30 day written notice of cancellation prior tocancelling an account. This stipulation is detailed in our agreement and isintended to allow for processing as there are multiple parties involved inservicing a customer’s account. Written notice of cancellation wasn’t receiveduntil 3/17/2015. This caused an additional balance to accrue. We ask that Ms.[redacted] pay $59.90, half of the balance due and we are offering to clear theremaining balance.

Protect America,
Inc. has received the feedback submitted by Ms. [redacted]. Upon review,  Protect America, Inc. did offer Ms.
[redacted] six (6) months of free service with a contract extension if she
cleared the current balance. That offer was declined along with all others. It
is...

outlined in the signed agreement that Protect America, Inc. must receive
written notice of cancellation from the customer thirty (30) days prior to the
end of any subsequent renewal term in order to cancel service. Attached is a
copy of the signed agreement.

Protect America has received the rejected response submitted by Ms. [redacted]. We will waive the payment due for the month of August as a courtesy to her. We ask that she allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also contacted Protect America and got the information confirmed. The account was sold to a third party with the wrong information.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We have reviewed the account and calls. We reached out to her and provided her viable options to assist her with her equipment issues to which she declined. We have provided her the information that she needs to cancel out...

her account to which she stated that she will pursue at this time. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint filed byMr. [redacted]. In reviewing his account our records show that we have not had the opportunityto properly assist Mr. [redacted] with testing his alarm system. Per Mr. [redacted]agreement with Protect America, we request that our customers call us...

monthlyto perform a system test. The system test will allow us to address any system issuesat that time. Additionally, our records also indicate that while connected tothe monitoring station, Mr. [redacted]’s system was armed and disarmed within theallotted time set. On 8/26/2013 a replacement sensor was shipped to Mr. [redacted].On 4/3/2015 Mr. [redacted] called to cancel stating he never received the sensor requestedin 2013 and he has since moved.  At thistime, we ask that Mr. [redacted] allow us to assist him in installing his alarm systemat his new location.