Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:The terms of the settlement are stated confusingly. I primarily disagree with the statement that the February balance will "still remain". It sounds like they will be calling me again in 2 days and trying to 'make an arrangement' to collect that amount, or possibly turn the account over to collections to fulfill the idea that they will not have any further business with me while still saying that they are not at fault.The Fax to cancel service was sent in August. The last month that should have been drafted was September. No amount should have been drafted on October 2 (Way la[redacted] than 30 days af[redacted] the 8/7 fax date).I agreed that the amount drafted in October could be applied to cover automatic draft for February that PA 'Forgot' to do.The amount drafted in November was way out of line. That amount should still be refunded. Thanks[redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and it was determined that the false alarms she experienced was due to user error. She is still in contract and we have provided numerous options and educated her with regards to her account and false...

alarm issues.  We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. received the complaint filed by Ms.[redacted]. In reviewing her account, we’ve found that Ms. [redacted] did not contact ProtectAmerica when her system began to malfunction. Per Protect America agreements, we require our customers to test theirsystem monthly.  Additionally, we...

explainedto Ms. [redacted] per her agreement we require a 30 day notice of cancellation inwriting. Protect America received Ms. [redacted]’s letter of cancellation on 11/24/2014and her account canceled on 11/30/2014. Due to non- payment for the months of Octoberand November, there is a balance of $95.98. Upon receipt of the remainingbalance, the relationship between Protect America and Ms. [redacted] will completelyterminate. Sincerely,[redacted]
Operations Support

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
when u called on the 29 of january I was not told I woupd be charged on a month to month basis, I was told I would no longer be charged because I paid my 36 months. as far as I knew I would not be charged again. then I was transfered to someone who tried to offer me a better rate. I said I was not happy with the rate, confirmed again that I would no longer be charged, but I was going to discuss with my husband our options. again, I still thought I would no longer be charged for february. my phone calls where recorded and I listened to them on an attempt to resolve this issue with the company. they are trying to hold against me that I was getting back to them in reguards to the rate offered. however, they took the money from my bank before I did. when I called on february 5, I was told by a male that the person who I first spoke with on jan 29 would not know the imformation about cancelation so thats why I was not told. but it seems in the response to Revdex.com from the company that they stated I was informed of cancelation policy and that I would continue on a month to month basis by someone they later told me wouldnt even know that information. I am fed up this company. after I tried to get my Money back I was then told that I needed a 30 day cancellation notice in writing. so I sent an email and I got a response back that showed 60 days march 31 they would cancel my policy. I then called again and they said they never received my request.hard to believe they didn't receive my request when I received a confirmation.however they did correct the cancellation as of February 29 but refused to give me my money back for February. I still feel I should receive my money back for February because I was told that I wouldn't be charged and that is stated in the recording with my first conversation. This company is very greedy they are very pushy and he still trying to sell me alarm service. I would like nothing more to do with this company didn't have my money refunded in Amount 52.99.

Complaint: [redacted]
I am rejecting this response because:
The company did not work with me on the first few months I said I was going to cancel now someone has called me but I was already very upset and tried of trying 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. We received the equipment and have processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Mr. [redacted]’s account is set to be officially cancelled on December 31, 2015.

I have had the opportunity to use my service protection plan twice since purchasing it on my previously owned 2005 Crossfire. The company was wonderful in handling the claim in both cases.

Thank you so much for handling these claims in a professional and timely manner.

Mrs. Karen B.

Protect America has received the rejected response submitted by Mr. [redacted]. We reviewed the account and calls. Mr. [redacted] renewed his Agreement in July 2014 in exchange for upgraded equipment and a lower rate. Mr. [redacted] never installed and activated his equipment. He stopped making payments on the account. The balance owed on the account is valid. We have made several calls to Mr. [redacted] to resolve his issues to no avail. Mr. [redacted] has been a valued customer since 2006. We advise him to contact customer service at ###-###-#### to get assistance in resolving his concerns. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint submitted by Mr. [redacted]. Upon review, we've had the opportunity to speak with Mr. [redacted] and restore his camera to working order. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Tell us why here...Protect America have received the rejected response filed by Mr. [redacted]. At this time we are unable to reach an amicable resolution with Mr. [redacted]. Protect America, Inc. no longer has ownership of his account and request that he speak with Hillcrest Davidson & Associates to resolve this matter.

Protect America has received the complaint submitted by Ms. [redacted]. We've had the opportunity to speak with Ms. [redacted] and come to an amicable resolution. We ask that she continue to allow Protect America to assist with any concerns.

Complaint: [redacted]
I am rejecting this response because: the two provided options are not viable solutions for me. Additional research needs to be conducted in their end to determine why I was told something completely different when I signed up. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did not agree to this nor did I agree to electronically sign anything. Please send a box or shipping label to get your stuff and stop contacting me. You are a scam this has been confirmed by several others in my area that used your so called service. They had the exact same issues as me. The service sends false alarms which by the way the cops are used to the false alarms from you and they just call to make sure and cancel the response. The so called service messed up my internet which I had to pay $85.00 to fix also my internet provider confirmed also you were a scam. The equipment you sent to put on the doors did not work over half the time and so did the motion detector. The remote provided did not link with the monitor. I can go on and on. Either cancel the service, get your stuff, and stop contacting me and my daughter or we will have charges pressed against you. We have spoken with several lawyers and showed them all our proof you are a scam and they all have agreed that I can have charges filled and sue you. 
Regards,
[redacted]

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have provided her with different options on resolving her issues and she has declined. We attempted to contact her and discuss the options further but we were unable to reach an amicable solution. We ask that she allows Protect America to assist with further concerns.

Protect America has received the complaint submitted by [redacted]  We have reviewed the sales call and found that [redacted] acknowledged the 30 day return policy when reviewing the terms and conditions and by electronically signing the agreement.  [redacted] request to return...

equipment occurred  after the 30 days had past. At this time we have offered to exchange the equipment and ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted].  Upon review, Ms. [redacted]'s account has been turned over to Hillcrest Davidson. Ms. [redacted] can discuss possible payment arrangements by contacting them at ###-###-####.

I would not recommend buying an extended warranty from ASC ever. We have had our escalade in the shop several times and they have denied coverage every time except once. We have spent almost as much money in the shop as we have on the warranty. Huge waste of money.

Protect America has received the complaint submitted by Mr. [redacted]. We are investigating the matter and we will be in contact with him once we have reviewed the account thoroughly. We appreciate his patience.