Protect America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. received the complaint filed by Ms.[redacted]. In reviewing her account, we’ve found that Ms. [redacted] did not contact ProtectAmerica when her system began to malfunction. Per Protect America agreements, we require our customers to test theirsystem monthly.  Additionally, we...

explainedto Ms. [redacted] per her agreement we require a 30 day notice of cancellation inwriting. Protect America received Ms. [redacted]’s letter of cancellation on 11/24/2014and her account canceled on 11/30/2014. Due to non- payment for the months of Octoberand November, there is a balance of $95.98. Upon receipt of the remainingbalance, the relationship between Protect America and Ms. [redacted] will completelyterminate. Sincerely,[redacted]
Operations Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have not received the refund as of this writing and will await its arrival. Should I not receive the refund I will again notify the Revdex.com. Thank you for your assistance in this matter.
Regards,
[redacted]

We have received the rejection filed by Mr. [redacted] and found that during the initial sales call our sales representative explained that Protect America, Inc. does not have early a cancellation process. Additionally, prior to Mr. [redacted] signing the agreement, it was stressed that he would be responsible for the remaining amount of the agreement term. At this time we ask that Mr. [redacted] contact our cancellation department for cancel options.

Tell us why here...Protect America have received the rejected response filed by Mr. [redacted]. At this time we are unable to reach an amicable resolution with Mr. [redacted]. Protect America, Inc. no longer has ownership of his account and request that he speak with Hillcrest Davidson & Associates to resolve this matter.

Protect America has received the rejected response submitted by Mr. [redacted]. We reviewed the account and calls. Mr. [redacted] renewed his Agreement in July 2014 in exchange for upgraded equipment and a lower rate. Mr. [redacted] never installed and activated his equipment. He stopped making payments on the account. The balance owed on the account is valid. We have made several calls to Mr. [redacted] to resolve his issues to no avail. Mr. [redacted] has been a valued customer since 2006. We advise him to contact customer service at ###-###-#### to get assistance in resolving his concerns. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: the two provided options are not viable solutions for me. Additional research needs to be conducted in their end to determine why I was told something completely different when I signed up. 
Regards,
[redacted]

I have had the opportunity to use my service protection plan twice since purchasing it on my previously owned 2005 Crossfire. The company was wonderful in handling the claim in both cases.

Thank you so much for handling these claims in a professional and timely manner.

Mrs. Karen B.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
when u called on the 29 of january I was not told I woupd be charged on a month to month basis, I was told I would no longer be charged because I paid my 36 months. as far as I knew I would not be charged again. then I was transfered to someone who tried to offer me a better rate. I said I was not happy with the rate, confirmed again that I would no longer be charged, but I was going to discuss with my husband our options. again, I still thought I would no longer be charged for february. my phone calls where recorded and I listened to them on an attempt to resolve this issue with the company. they are trying to hold against me that I was getting back to them in reguards to the rate offered. however, they took the money from my bank before I did. when I called on february 5, I was told by a male that the person who I first spoke with on jan 29 would not know the imformation about cancelation so thats why I was not told. but it seems in the response to Revdex.com from the company that they stated I was informed of cancelation policy and that I would continue on a month to month basis by someone they later told me wouldnt even know that information. I am fed up this company. after I tried to get my Money back I was then told that I needed a 30 day cancellation notice in writing. so I sent an email and I got a response back that showed 60 days march 31 they would cancel my policy. I then called again and they said they never received my request.hard to believe they didn't receive my request when I received a confirmation.however they did correct the cancellation as of February 29 but refused to give me my money back for February. I still feel I should receive my money back for February because I was told that I wouldn't be charged and that is stated in the recording with my first conversation. This company is very greedy they are very pushy and he still trying to sell me alarm service. I would like nothing more to do with this company didn't have my money refunded in Amount 52.99.

Protect America has received the complaint submitted by Mr. [redacted]. We are investigating the matter and we will be in contact with him once we have reviewed the account thoroughly. We appreciate his patience.

Protect America has received the complaint submitted by [redacted]  We have reviewed the sales call and found that [redacted] acknowledged the 30 day return policy when reviewing the terms and conditions and by electronically signing the agreement.  [redacted] request to return...

equipment occurred  after the 30 days had past. At this time we have offered to exchange the equipment and ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted] We have reviewed the account and calls. We have determined that we provided him with different options on how to resolve his equipment issues and he declined. If he would like to discuss termination of the contract, he...

would need to contact us at [redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We've had the opportunity to speak with Ms. [redacted] and come to an amicable resolution. We ask that she continue to allow Protect America to assist with any concerns.

Protect America, Inc. has received the complaint submitted by Mr. [redacted]. Upon review, we've had the opportunity to speak with Mr. [redacted] and restore his camera to working order. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted].  Upon review, Ms. [redacted]'s account has been turned over to Hillcrest Davidson. Ms. [redacted] can discuss possible payment arrangements by contacting them at ###-###-####.

Protect America, Inc. provided resolutions for the inconvenience that was experienced on Mrs. [redacted] behalf in regards to the incident mentioned. There was a credit that was applied to the account due to this experience. The security system was functioning and working as designed...

and did not show any type of malfunction. At this moment Protect America, Inc. can provide the following options:1. Continue the service until contract is complete ( Oct 11, 2017)2. Transfer the service (no longer tied to the account)3. Payoff $1259.72 total  (8 out of 36 months paid)

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Mr. [redacted]’s account is set to be officially cancelled on December 31, 2015.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. We received the equipment and have processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
I did not agree to this nor did I agree to electronically sign anything. Please send a box or shipping label to get your stuff and stop contacting me. You are a scam this has been confirmed by several others in my area that used your so called service. They had the exact same issues as me. The service sends false alarms which by the way the cops are used to the false alarms from you and they just call to make sure and cancel the response. The so called service messed up my internet which I had to pay $85.00 to fix also my internet provider confirmed also you were a scam. The equipment you sent to put on the doors did not work over half the time and so did the motion detector. The remote provided did not link with the monitor. I can go on and on. Either cancel the service, get your stuff, and stop contacting me and my daughter or we will have charges pressed against you. We have spoken with several lawyers and showed them all our proof you are a scam and they all have agreed that I can have charges filled and sue you. 
Regards,
[redacted]