Protect America, Inc.

Protect America has received the rejected offer by Mr. [redacted]. We were able to offer him a viable option and reached out to him with the resolution to which he accepted. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the response submitted by Mr. [redacted]. Attached is an additional courtesy copy of his agreement. In his agreement, Mr. [redacted] will find information on his security package, as well as the terms and conditions of his monitoring agreement. We again ask that Mr. [redacted] allow Protect America to assist with any and all future concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any further...

concerns.

Protect America has received the complaint submitted by Mr. and Ms. [redacted]. Upon review, because we received her cancellation letter in January of 2016, Ms. [redacted]’s account cancelled on January 31, 2016 and at this time, no refund is due. We did, however, provide Ms. [redacted]’s account with a...

credit for her last month. Ms. [redacted] received a courtesy copy of her agreement in January. Detailed under Terms and Conditions section B and section 13 under Monitoring Agreement is information on Protect America’s 30-day cancellation policy. Regarding monthly testing, we do encourage and rely on our customers to call in and perform monthly testing, as well as to adjust contact information. At this time, we find that the charges are true and valid.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to resolve her concerns. The Monitoring Agreement that Ms. [redacted] signed and acknowledged demonstrates that we require a thirty day cancel notice in writing. We provided earlier, a copy of the Agreement for reference.  We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I was told by [redacted] they have no record of calls when I signed up so what did they reference? However, [redacted] did say his company records all calls so they should have record of [redacted] telling me he was sending a camera and adjusting our bill on June 21st.  The camera showed up over 2 months later and still no adjustment to our bill.  I suppose [redacted] is a third party also.  Protect America hires these people that lie to us and they take our money but don't want to take responsibility for their deceptive practices.  They should be appologizing for not providing the protection we were told we would receive and they didn't deliver; that ultimately led to my son and his family having to move because of a break in.  Just because they hired a third party dosen't absolve Protect America of their responsibility to the people harmed by the third party they hired.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any...

further concerns.

Complaint: [redacted]
I am rejecting this response because: service was cancelled on 10/31. The agent that I spoke to on that day did t say I needed to send a written request in addition to the verbal request. I NEVER signed a contract!! Where is my refund?
Regards,
[redacted]

We have contacted [redacted] and are working to resolve this matter.

Protect America has received the complaint submitted by Ms. [redacted]. It is outlined in the signed agreement that Protect America requires a 30 day written notice in order to cancel services. We've previously had the opportunity to discuss this policy with Ms. [redacted], but we hadn't received...

that notice. We will accept this Revdex.com complaint as the 30 day written cancellation notice. Ms. [redacted]'s account is being processed for cancellation. We ask that she allow Protect America to assist with any further concerns.

Protect America has received the rejection submitted by Ms. [redacted]. Upon review of the sales call, the sales team member did inform Ms. [redacted] that she had the right to cancel the agreement within the first 2 weeks and pay a restocking fee. At this point, Ms. [redacted] does have the options to transfer the service to someone else or pay off the remainder of the term. While we do sympathize with Ms. [redacted], we ask that she allow our technical support team to further assist with troubleshooting the issue.

Complaint: [redacted]
I am rejecting this response because:1. I have voice mail, never received a voice mail stating they were trying to reach me2. Never received anything by mail3. Didn't realize I needed to give a 30 day cancelation or I would have, I had these services because I was under victim witness, due to threats to take my life were being made4. I tried to explain to the collection agency and they wouldn't listen to anything I had to say and would not work with me5. While obtaining services thru the company I paid monthly in which was taken directly out of my checking account at the time therefore per my consistentancy in paying timely clearly I'm not trying  to rip anyone of nor was I intentially trying to breach any contract which by the way my services were set up via phone (wireless connection) I never physically signed anything.  6. Due to my good standing while having services I don't feel like I should be held accountable for something I canceled. This is nothing but a scam and money maker and very unethical
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls.  Mr. [redacted] was provided the instructions required to cancel the account during the call dated June 14, 2017. He was advised that he needed to sign the required documents via email...

within 7 days. Mr. [redacted] acknowledged receipt of the information. On July 22, 2017, he contacted us and advised us that he got busy and was not able to complete the steps required to cancel out the account. The information was sent to him again via the email address on file. At this time, we have not received the signed documents as required. Mr. [redacted] would need to contact Customer Service at 1(888)951-5103 for further assistance regarding cancellation of the account.

Complaint: [redacted]
I am rejecting this response because: you voided the contractual obligations your company had by not delivering a working product and we're unable to provide a replacement device that would work as your contract stated you will do. In addition, the package was not delivered next day (it arrived 4 days after ordering) and was returned within 3 days of receipt. I was not told that if you falsely represented your product I would he charged a $79 fee for the fraudulent sales practices your company engaged in. In addition, your company made numerous material representations both in print media online and on phone, that were not true such as the brand of security system equipment, return procedures, delivery date, installation time, hardware safety features (smash and crash), etc. You knowingly defrauded me and other customers into purchasing an alarm system that doesn't work as you've advertised. You weren't able to send me any secondary touchscreen panel like I had purchased that would work because you use outdated technologies. I've contacted my bank to dispute the charge as the contractual obligations were violated by Protect America on several fronts. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] protect America is a bunch of crooks and I will never ever recommend them to anyone and I will give me review on every web site I can

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. We have since spoken with Ms. [redacted] regarding the matter and were unable to reach an amicable resolution.

We have received the rejected response from Ms. [redacted]. Our records show that the replaced equipment was delivered be on 9/16/2015. Protect America have a strong commitment to support and resolve concerns as they may arise. The system wide outage affected some of our customer’s panel therefore this caused the panel not to function properly. At this time we ask that Ms. [redacted] to contact Protect America to allow us to assist with the installation of her equipment recently replaced.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mrs. [redacted] and are working with them to reach a resolution. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America have received the complaint filed by Mr. [redacted] and found that on 10/01/2015, we were able to allow Mr. [redacted] to review the initial sales call with us. At that time Mr. [redacted] acknowledged that he agreed to the 3 year agreement term.  Mr. [redacted] account will be eligible for cancellation...

on 6/19/2016.

Protect America has received the complaint submitted by Mr. [redacted]. The account has been cancelled and the refund was sent to his credit card on 01/07/2017. We ask that he allows Protect America to assist with any further concerns.