Protect America, Inc.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any...

further concerns.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I was told by [redacted] they have no record of calls when I signed up so what did they reference? However, [redacted] did say his company records all calls so they should have record of [redacted] telling me he was sending a camera and adjusting our bill on June 21st.  The camera showed up over 2 months later and still no adjustment to our bill.  I suppose [redacted] is a third party also.  Protect America hires these people that lie to us and they take our money but don't want to take responsibility for their deceptive practices.  They should be appologizing for not providing the protection we were told we would receive and they didn't deliver; that ultimately led to my son and his family having to move because of a break in.  Just because they hired a third party dosen't absolve Protect America of their responsibility to the people harmed by the third party they hired.

Protect America has received the rejected offer submitted by Ms. [redacted]. Protect America does not contract external technician services in her area. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. and Ms. [redacted]. Upon review, because we received her cancellation letter in January of 2016, Ms. [redacted]’s account cancelled on January 31, 2016 and at this time, no refund is due. We did, however, provide Ms. [redacted]’s account with a...

credit for her last month. Ms. [redacted] received a courtesy copy of her agreement in January. Detailed under Terms and Conditions section B and section 13 under Monitoring Agreement is information on Protect America’s 30-day cancellation policy. Regarding monthly testing, we do encourage and rely on our customers to call in and perform monthly testing, as well as to adjust contact information. At this time, we find that the charges are true and valid.

Protect America has received the complaint submitted by Ms. [redacted]. Our records indicate that our cancellation team spoke with Ms. [redacted] on October 7, 2016 and provided her with the cancellation process. If Ms. [redacted] has not already done so, we ask that she send her cancellation notice to the email...

address provided by our cancellation team so that we may process the cancellation accordingly. A confirmation email will be sent back once the cancellation has been processed. If any further questions, please contact Protect America at 1-800-951-5111 for assistance.

Protect America has received the rejected offer by Mr. [redacted]. We were able to offer him a viable option and reached out to him with the resolution to which he accepted. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:There has been over 12 calls to Proteft America about faulty equipment and about the system not working. There has been over 19 occasions where we set th alarm and the alarm does not go off in the morning when the business is unlocked. By stating we only made 1 call is a false statement and thr has been not d records of every call on our end. Your company can choose to go through a lengthy lawsuit or discontinue the crap service they provide.
Regards,
[redacted]

Unfortunately, we are unable to reach an amicable resolution. We provided a copy of our smoke addendum to the customer which clarifies that having a smoke detector on every floor of their house is a recommendation from the National Fire Protection Association (NFPA), not a requirement. We asked that the customer sign the addendum per our protocol so we have documentation they have been informed of NFPA's recommendations.

We have received the rejected response from Ms. [redacted]. Our records show that the replaced equipment was delivered be on 9/16/2015. Protect America have a strong commitment to support and resolve concerns as they may arise. The system wide outage affected some of our customer’s panel therefore this caused the panel not to function properly. At this time we ask that Ms. [redacted] to contact Protect America to allow us to assist with the installation of her equipment recently replaced.

Complaint: [redacted]
I am rejecting this response because:1. I have voice mail, never received a voice mail stating they were trying to reach me2. Never received anything by mail3. Didn't realize I needed to give a 30 day cancelation or I would have, I had these services because I was under victim witness, due to threats to take my life were being made4. I tried to explain to the collection agency and they wouldn't listen to anything I had to say and would not work with me5. While obtaining services thru the company I paid monthly in which was taken directly out of my checking account at the time therefore per my consistentancy in paying timely clearly I'm not trying  to rip anyone of nor was I intentially trying to breach any contract which by the way my services were set up via phone (wireless connection) I never physically signed anything.  6. Due to my good standing while having services I don't feel like I should be held accountable for something I canceled. This is nothing but a scam and money maker and very unethical
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was not made aware that I had to cancel 30 days prior.  My contract was up July 13.  I canceled July 5th.  I made good on our 3 year contract, never was late and I fulfilled my end.   I could not afford, nor did I want the service, and I did not owe protect American anything, so it was time to go.  Protect america came up with another way to get more money out of me before I was let go.  My account was debited August 1st for no reason at it.  I do not used the service, I told the company not to debit me, but they did.   They were paid for nothing.  
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. We have since spoken with Ms. [redacted] regarding the matter and were unable to reach an amicable resolution.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] protect America is a bunch of crooks and I will never ever recommend them to anyone and I will give me review on every web site I can

Protect America has received the complaint submitted by Ms. [redacted]. It is outlined in the signed agreement that Protect America requires a 30 day written notice in order to cancel services. We've previously had the opportunity to discuss this policy with Ms. [redacted], but we hadn't received...

that notice. We will accept this Revdex.com complaint as the 30 day written cancellation notice. Ms. [redacted]'s account is being processed for cancellation. We ask that she allow Protect America to assist with any further concerns.

Protect America, Inc. would like to first apologize for the feelings described in the comments from Ms. [redacted]. We are a company that values our customers completely. With further investigating on this account we have to come to determination that we will be granting the cancellation of Ms....

[redacted]'s account. Since we have a 30 day cancel notification process this will be a valid cancel set for August 31, 2015. If you have any questions about this please let us know and we will be glad to speak with you. We want to thank you for giving Protect America, Inc. the opportunity to secure your residence.

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls.  Mr. [redacted] was provided the instructions required to cancel the account during the call dated June 14, 2017. He was advised that he needed to sign the required documents via email...

within 7 days. Mr. [redacted] acknowledged receipt of the information. On July 22, 2017, he contacted us and advised us that he got busy and was not able to complete the steps required to cancel out the account. The information was sent to him again via the email address on file. At this time, we have not received the signed documents as required. Mr. [redacted] would need to contact Customer Service at 1(888)951-5103 for further assistance regarding cancellation of the account.

Protect America has received the rejection submitted by Ms. [redacted]. Upon review of the sales call, the sales team member did inform Ms. [redacted] that she had the right to cancel the agreement within the first 2 weeks and pay a restocking fee. At this point, Ms. [redacted] does have the options to transfer the service to someone else or pay off the remainder of the term. While we do sympathize with Ms. [redacted], we ask that she allow our technical support team to further assist with troubleshooting the issue.

Revdex.com:
I have reviewed the response made by protect america, business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as cancelation of my account means I am not responsible for any cancelation fee.[redacted]
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We've had the opportunity to communicate with Ms. [redacted] and reach an amicable resolution. We ask that she allow Protect America to assist any further concerns.

Complaint: [redacted]
I am rejecting this response because: service was cancelled on 10/31. The agent that I spoke to on that day did t say I needed to send a written request in addition to the verbal request. I NEVER signed a contract!! Where is my refund?
Regards,
[redacted]