Protect America, Inc.

Protect America has received the rejected response submitted by Ms. [redacted]. We offered multiple solutions to resolve her concerns. She declined all offers. We advised her on the terms and conditions of cancelling out the account. The balance on the account stands as is. We ask that she allows Protect America to assist with further concerns.

Protect America, Inc. has received the feedback submitted by Mrs. [redacted]. There has since been a letter received by an attorney addressing the matter. There will be follow up sent via that legal outlet. We are currently reviewing the account.

The customer is correct in that their initial 36 month term ended effective December 2014. Agreements renew month-to-month afterwards. In order to cancel service, Protect America must receive written notice from the customer between 30-90 prior to the date they wish to end services. We did not...

receive written notice until 1/27/15. Though previously the customer's wife had contacted us multiple times requesting to cancel, we explained to her that major service changes need to be handled by [redacted]. Additionally, the customer issued a stop-payment on Protect America in October 2014. They have a balance for 4 unpaid months. We sent multiple notices stating if not taken care of, the balance would be transferred to a 3rd party collection agency. As of 1/31/14, a 3rd party collection agency was notified of the balance. I managed to contact [redacted] yesterday in an effort to discuss everything. He did have time to talk much. I will be making multiple attempts today to contact him.

Rob Sorenson
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Rob Sorenson
10 hrs ·
And you figured the Secret Service really was not there watching? Of course it was a fake.

Was the Hillary hiking in the woods photo staged?
The chance encounter a mother hiking with her daughter had with Hillary Clinton the day after losing the election may not be what it has been made out to seem.
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Rob Sorenson
17 hrs ·
For all my friends who are looking to buy a new car, BEWARE of ROUTE 66 EXTENDED WARRANTY!!!. I bought a new truck in 2014, earlier in the week the A/C compressor gave up. I put in a claim and took it to the dealer. As suspected the compressor had failed. They called for a claim and was DENIED over HALF or the charges.
All those crooks would cover was the compressor itself. not the required belt (one time use and has to be destroyed to remove) the freon and the damaged hoses. The compressor was 450 and the rest is 500. When the dealer called to tell me he was enraged as was I.
So I called the company, asked for a manager, "we do not have managers only supervisors" so I spoke to a supervisor who told me that he answered only to the board of directors. What BS.
After chewing on the supervisor decided to be nice and do a one time "good will gesture" and asked me how much I wanted, The whole amount I told him. He then tried to tell me that belts and hoses were not covered and tried to refer me to the policy. Not so fast skippy.
He finally agreed to cover the whole charge. "this time only"
I again asked for the manager and low and behold there was one. Liar.
Can anyone figure out why when a compressor fails and the repair cannot be made without these other parts why they are not covered?
Oh by the way, when I looked at the document he sent section M clearly states, "...; unless required when repairing a covered repair" I think this qualifies.
Why did I have to even press this to get the repair covered as it was supposed to be for a filled part????

Let me make this analogy.... You go to the hospital, find out you need blood or you are going to die.... You have health coverage and they tell you, we will pay for the bag but not the needle (belt) tubing (hoses) or the Blood (fluids) just the bag. You call and ask for the doctor, there is note but you can talk to the janitor. after the janitor tells you that he only answers to the board of director and there is know body in between. Same deal as this.

Protect America has received the rejected response submitted by Ms. [redacted]. As per Protect America cancellation guidelines that is indicated on the contract that she signed, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our terms and conditions of the cancellation guidelines on October 7, 2016 and during the initial sales call in August 2013. All we require , is her written 30 day cancellation notice so that we can process the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has reached out to Mr. [redacted] and will be honoring the refund in the amount of $48.99.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review of the account, it was determined that we received his 30 day cancel request as of 07/21/2016 and processed cancellation of the...

account accordingly. We ask that he allows Protect America to assist with any further concerns.

Upon reviewing Mr. [redacted]'s account, it is true that we have replaced multiple items that we provided him with to protect his home. Per our limited-lifetime warranty, Mr. [redacted] was not charged for any replacement items. The 3 year agreement Mr. [redacted] signed had 2 smoke detectors included. We...

have confirmation at time of install (7/8/12) that the smoke detectors were working and sending signals to our monitoring station. Also on 5/9/13, when [redacted] called concerned about no response/dispatch to a smoke alarm going off, we tested and found both detectors working properly. We advised that the system was disarmed within 60 seconds. Per recommendations from Police Departments nationwide to reduce false alarms, our monitoring station does not usually call customers or dispatch until an alarm signal has been active for 60 seconds. On 4/15/14, we received a formal complaint from [redacted] regarding our services and tried to remedy his concerns by emailing him an addendum to complete and return to lower his monthly rate. After a follow-up email and physically mailing the addendum to him, we never received back the addendum. At this time, the account is with a 3rd-party collections agency that Mr. [redacted] must work with to resolve any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. We processed the cancellation of the account accordingly. The refund for the amount of $64.94 was submitted to the credit card that she used to set up the account initially. We ask that she...

allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:The company wants me to enter into a 3-year contract and not compensate me for the year of services that were paid for but not provided.  I need to be compensated for my loss prior to entertaining any future commitment with Protect America. The attached document details my attempts to work with the company to resolve my problem with them, as well as their typical delay tactics.At this point, since they have not responded to my request for a refund and to part ways, I feel that an equitable solution would be for them to repair my system at no cost, maintain the month-to-month arrangement at the current price, and provide the next six months of service for free.  If the company can provide stable service and demonstrate performance, after the 6 month time frame I would be willing to entertain upgrading the system and entering into a longer term agreement.I have a concern that the company plans to terminate my service as of September 30, 2016, without compensating me for the year that I paid for service that I did not receive.  I would not like to have to go down that road if it can be avoided.  The three-year contract is the sole option they have provided, and I am certain that their solution is not in my best interest.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Protect America has never once reached out to me about my service. The only time I'm contacted  is if I forget to pay the bill or if I call them. The solutions they gave me is to either keep paying or transfer the service to someone else who will keep paying. Every contract should have a way to be terminated. I'm am willing to pay a fee to terminate my contract and relationship with protect america. Thank you.
Regards,
[redacted]

We have received the rejected response from Ms. [redacted]. At this time we are pleased that we have come to an amicable resolution with her. Ms. [redacted] has received credit to her account, a new module and a motion detector. At this time Ms. [redacted] has been fully compensated for her inconvenience.

Complaint: [redacted]
I am rejecting this response because: No one from the company have ever contacted me about troubleshooting or trying to resolve the problem. The only thing they are interested in is payment and not trying to satisfy the customer. I am not using their equipment because it is not setup correctly to monitor my home because the camera does not work.  Although,I have called the technicians several time to fix the problem they have been unable to do so. A customer service representative or supervisor have not called or mail me any correspondence to try to resolve the problem.  The only thing that was said to me when I called them was that my contract ends on 3/24/2017 and I could not cancel before then (even though they knew the equipment did not work). What am I suppose to do with equipment that does not work properly but I am being charged for it?  They is very poor customer service and I will never use this company again, nor will I recommend it to anyone. I have boxed up their equipment and have my neighbors watching my home when I am away because I afford to purchase another alarm system while I am still being charged by this company. I will gladly send their equipment back to them because it definitely does not work and the company is aware of it, that is why they have not tried to contact me to resolve the problem. I don't feel like the company wants to resolve the problem they are only interested in the money and not pleasing the their customers. This is how this company makes money by selling equipment that does not work in sticking you with a 3 year contract.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. This information was provided during the initial sales call. It is also indicated on the contract under the terms and conditions section and it was provided again when he called to cancel the account. The balance on the account stands as is. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed agreement that Protect America, Inc. must receive written 30 day notice in order to cancel services. Since the notice was received in December, there was a charge for January as well...

per the 30 day notice. The call from November was reviewed and we found that Ms. [redacted] was advised and agreed to call in the following day due to the cancellation department being closed. The account has been cancelled and there won't be anymore charges applied. Attached is a copy of the signed agreement.

We bought an ASC warranty, when we bought our used GMC Acadia, we recently took the Acadia in for a check engine light, and it was found that the timing chains were stretched, and needed replaced. ASC covered our repairs as per their contract, without a single issue, or delay. Thank you so much!

Protect America has received the complaint submitted by Mr[redacted]. We appreciate the opportunity to address his concerns. We have reviewed the account and all the recorded calls. Mr. [redacted] set up the system in January 03, 2017. He explained to the sales representative that he will be possibly be moving into his new home sometime in June or July, but his insurance company required him to obtain an alarm system for the new home. The sales representative explained in detail the type of systems available and recommended the Cellular system. Mr. [redacted] selected the Cellular system option. Protect America's equipment is wireless and the cellular system does not use a modem as opposed to an internet based system which needs to be attached to a modem or a router. She also set the expectations regarding the monthly payment options available to him and provided a credit for the month of February as a courtesy to him due to his circumstances. Enclosed is a copy of his Monitoring Agreement for his review. The Agreement details the type of system he selected and shows a breakdown of the initial payment processed. The Agreement also outlines that Mr. [redacted] had 14 days from the initial shipment date to return the equipment and cancel the account. We offered Mr. [redacted] several options to assist him regarding the issue to which he has declined. The balance accrued on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, the agreement is for 36 months. A review of the account and calls was conducted, and it was determined that, Ms. [redacted] was advised of the terms and conditions of the...

agreement on the initial sales call dated February 11, 2014. She contacted us on May 4, 2016 with regards to the matter and we offered her different feasible options. We ask that she contacts [redacted] at phone number: [redacted] for any further inquiries.

Protect America has received the complaint submitted by Mrs. [redacted]. Upon review, consumers have the right to sign up for whatever services they may choose. While we do sympathize with Ms. [redacted], on the initial sales call Mr. [redacted] stated that they were no longer in contract with CPI. We ask...

that Mrs. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I was contacted by a Mr. [redacted] from Protect America on 3/24/2016 who I'm assuming is the Customer Protection Representative the company is referring to. We spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work with. He was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.com. I emailed him both on 3/24/2016 at 11:03am. He said he would review my complaint and documentation and would get back to me as soon as possible. I am rejecting this response until I speak with Mr. [redacted] again about a resolution after he reads and sees all my points/facts. So the sooner he calls me back, I'm hoping we will be close to a resolution.
Regards,
[redacted]