Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:
The company did not work with me on the first few months I said I was going to cancel now someone has called me but I was already very upset and tried of trying 
Regards,
[redacted]

I would not recommend buying an extended warranty from ASC ever. We have had our escalade in the shop several times and they have denied coverage every time except once. We have spent almost as much money in the shop as we have on the warranty. Huge waste of money.

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have provided her with different options on resolving her issues and she has declined. We attempted to contact her and discuss the options further but we were unable to reach an amicable solution. We ask that she allows Protect America to assist with further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. Our records indicate that our cancellation team spoke with Ms. [redacted] on October 7, 2016 and provided her with the cancellation process. If Ms. [redacted] has not already done so, we ask that she send her cancellation notice to the email...

address provided by our cancellation team so that we may process the cancellation accordingly. A confirmation email will be sent back once the cancellation has been processed. If any further questions, please contact Protect America at 1-800-951-5111 for assistance.

Complaint: [redacted]
I am rejecting this response because: these people didn't want to work with me when I called over three times in January. They only wanted to get involved after I contacted the Revdex.com. It is not fair that I've had to go through this and  I have a dangerous situation on my hands. They did not show any concern for my safety or the safety of my family when their products were not working. That is why I continued to call in January. I would just like to cut my ties with these people and terminate my contract.   I will not pay for a service that does not  work as promised, and the customer service did nothing to support me during this time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not wish to deal with such an inconsiderate compant. You never let me know I only had 14 days I was told I could cancel at anytime and pay a restocking fee. I will contact my attorney if I need to I will no longer be needing this service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Protect America has made no effort to resolve the dispute. Their formulaic response has consistently ignored previous efforts to terminate service, both in February and in July, as well as August. Considering their unwillingness to make any effort to resolve the dispute, and their desire to ignore many prior efforts to both terminate service, and reach a mutually agreeable compromise in my prior phone conversations with them, I do not believe it will be possible to reach a mutually agreeable resolution. They would rather continue to charge me without providing service (since February) than make a meaningful effort to maintain a good relationship with me as a potential future customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You have called me only twice in the last month, and both time I was at work and I requested that that person call me back  @ 3:30 PST and I would be home to go over the problems with them.  And both time I wait till 8:30 and went to bed.  You people are not trying,  as you say you are.  Your manager sure don't care.  They go hone right on time and care less about keeping me as a happy customer, cause right now all I'm doing is getting more upset.  I've had one more sensor lie to me tonight, said my front door was open and I just shut it.  East front window fail almost 2 to 3 time a day, and you should know that unless someone else sends me e-mails.  Yes I do keep checking it.  It has not prove my faith in it wrong yet.  Its a cheep system and not worth the money.  I know if I call you I get the run up and down the stairs and open and close enter codes.  I do all the work while computer jock sits in his chair having coffee and what ever in a air condition office.  I have left you message to call back and you do but I'm nowhere close to the system to be your runner.  I tell you when I can be to talk to that person again and no call.  And you are making every effort to fix this,  like "NOT" in the least.  Sorry I'm not a pro at computers stuff so I tried to give you the failure that I did keep track of.  Not all of them but some.  Its a system you can't trust to leave your house and property too.   And don't say you trying when your calling me at noon or so my time and I work during the day, so I can't be your runner if I'm not at home.  I don't want to talk to a tech that don't know crap and get passed around and have to go through it all over again, which by the way has happened.  I'm no spring chicken at 66.  By the way my work hours are 06:00 to 14:30 PST.  With drive time or traffic I'm home by 15:30 or a little before mostly. 
Regards,
[redacted] Protect America, Inc.
1.
Event: Sensor Failure Alert: Sensor 9 (Sensor 9)
Date of Occurrence: Sat, 1 Aug 2015 18:00:44 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 9 (Sensor 9)
2.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Sat, 1 Aug 2015 18:00:44 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
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Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Tue, 18 Aug 2015 17:10:35 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet
Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Sun, 16 Aug 2015 07:00:30 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
PowProtect America, Inc.
Event: Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Mon, 3 Aug 2015 18:00:45 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet
Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Tue, 4 Aug 2015 18:00:42 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet
ered By Securenet
Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Sat, 8 Aug 2015 23:32:34 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By SecurenetProtect America, Inc.
Event: Sensor Failure Alert: Sensor 9 (Sensor 9)
Date of Occurrence: Sat, 1 Aug 2015 01:02:33 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 9 (Sensor 9)
Powered By Securenet

Protect America, Inc.Event: Sensor Failure Alert: Sensor 8 (Sensor
8)Date of Occurrence: Wed, 26 Aug 2015 17:58:45 Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor 8 (Sensor 8)Powered By
SecurenetProtect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Tue, 25 Aug 2015 20:20:42 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By SecurenetProtect America, Inc.Event: Sensor Failure Alert: Sensor 8 (Sensor
8)Date of Occurrence: Fri, 21 Aug 2015 23:00:33 Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor 8 (Sensor 8)Powered By
SecurenetProtect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Thu, 20 Aug 2015 17:20:32 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet
Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Tue, 18 Aug 2015 17:10:35 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet
Protect America, Inc.
Event: Sensor Failure Alert: Sensor 8 (Sensor 8)
Date of Occurrence: Fri, 31 Jul 2015 18:00:35 Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor 8 (Sensor 8)
Powered By Securenet

Protect America has received the complaint submitted by Mr. [redacted] An investigation was conducted on the account and it was determined that, the [redacted] representative Mr. [redacted] confirmed that he had informed Mr. [redacted] the terms and conditions of Protect America's agreement. We...

encourage Mr[redacted]s to contact Mr. [redacted] with regards to any issues surrounding [redacted] and [redacted]

Protect America has received the rejected offer submitted by Ms. [redacted]. Protect America does not contract external technician services in her area. We ask that she allows Protect America to assist with any further concerns.

I have called [redacted] to discuss his concern regarding commissions he was to be paid by a partner of ours. In particular, advised him that I had reviewed his sales call and install call. When [redacted] called to inquire about our services, our sales team member confirmed that he would receive $370...

commission if he chose a platinum package at $42.99. [redacted] also needed to upgrade to cellular monitoring since he had no land line service, totaling $54.99 per month. [redacted] verbally agreed to this and e-signed our agreement. When [redacted] called to install, he advised that he was supposed to receive a package priced at $29.99 per month. Our install team lowered his rate to $29.99 and sent him a package that we normally charge $42.99 for. Given that [redacted] changed his package, he no longer qualified for the $370 commission our partner was offering. A month after installing, [redacted] called wanting to cancel services due to not receiving the $370 commission. By this time, he had exceeded our 14 day trial period. We offered to contact our partner on his behalf. This was done and we have confirmation that our partner was made aware of [redacted] issue by 11/7/14.After reviewing these findings and getting [redacted] confirmation of accuracy, I offered to get back in touch with [redacted] next week to see what we can do right now to assist regarding the commission. [redacted] declined, stating he's dismantled the system and is awaiting approval to return it to cancel without having to pay the remainder of his agreement. I advised we will review his case with management and call him next week.

Protect America,
Inc. has received the feedback submitted by Ms. [redacted]. It is outlined in the
signed agreement that Protect America, Inc. must receive written notice of
cancellation from the customer thirty (30) days prior to the end of any
subsequent renewal term in order to cancel service....

Because there was no such
notice received, the agreement was not cancelled. Attached is a copy of the
signed agreement.

Protect America has received the rejection submitted by Mr. [redacted]. Mr. [redacted]'s account has been reviewed and we've come to an amicable resolution. Upon receipt of the equipment, the account will be cancelled. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Protect America, Inc. has received Ms. [redacted] complaint. In reviewing her account we’ve found that we have provided her an updated version of our cellular module. We are pleased to have reached a resolution with Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because:There has been over 12 calls to Proteft America about faulty equipment and about the system not working. There has been over 19 occasions where we set th alarm and the alarm does not go off in the morning when the business is unlocked. By stating we only made 1 call is a false statement and thr has been not d records of every call on our end. Your company can choose to go through a lengthy lawsuit or discontinue the crap service they provide.
Regards,
[redacted]

We have contacted [redacted] about this situation to resolve and have agreed on an amicable resolution.

We have received the complaint filed by Mrs. [redacted]. Afterreviewing the recorded calls between Mrs. [redacted] and Protect America we’vefound that she signed up with Protect America through a third party vendor. Atthe time of the sale Mrs. [redacted] was informed of our self -install system....

Mr.[redacted] called Protect America after receiving the equipment stating theequipment was not sophisticated enough for him. Our Cancellation departmentoffered Mr. [redacted] upgraded and additional equipment to which he accepted theoffer. After receiving upgrade and additional equipment, Mr. [redacted] called inand asked to cancel or have a technician come and install. It was explained againthat our system is self-install and a technician cost could start at $199.00. Ourcancellation department offered to send Mr. and Mrs. [redacted] a $200.00 visagift card if they had a technician to install. Mr. [redacted] agreed.  Mrs. [redacted] called to cancel. She stated Mr.[redacted] nor her son, has the time to install the system. We at Protect Americafeel that we have done everything in our power to assist Mrs. [redacted].Additionally, Protect America customers are responsible for the installation oftheir system and the connection to the central monitoring station.

Protect America, Inc. has received the rejection submitted by Mr. [redacted]. Due to its nature, an investigation will be done to determine if any further accommodations can be made.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have reviewed the account and all the recorded calls. Ms .[redacted] set up the account initially on August 02, 2017. Enclosed is a copy of the Monitoring Agreement for...

her review. As per the Monitoring Agreement's terms and conditions, Customer may cancel this Agreement by returning all of the Equipment outlined in the Agreement within thirty (30) days of the initial shipment date from PAI to Customer. In August 10, 2017, the representative contacted Ms. [redacted] to initiate the installation process. Ms. [redacted] advised the representative that her son was to assist her in installing the equipment. During the process, Ms. [redacted] stated that she was unable to continue the installation due to some maintenance being carried at her home and would call back later. We reached out to Ms. [redacted] several times regarding the completion of the installation process to no avail.  On September 01, 2017, the representative contacted Ms. [redacted] and left a voicemail reminding her of the thirty day cancel policy. On September 30, 2017, the representative contacted Ms. [redacted] and she stated that she wanted to cancel the account. She was advised of the thirty day policy. She provided the options available to her to terminate the agreement to which she declined. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejection submitted by Mrs. [redacted]. Ms. [redacted] has been provided with her options to get out of the agreement while still in term. Until the service is eligible for cancellation in July 2017, Ms. [redacted] has the option to transfer the system to someone else or pay off the remainder of the term. We would prefer that Ms. [redacted] allow us to further assist in troubleshooting any system issues.