Protect America, Inc.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, the contract which Ms. [redacted] signed on 11/06/2013. It stipulates, that the Agreement term is for 36 months and requires a 30 day written notice to process the...

cancellation of the account. We reviewed the account and determined that we received her 30 day written cancellation notification on 01/11/2017 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have on numerous occasions contacted this company regarding this dispute. They have not in anyway helped only bullied. 
Regards,
[redacted]

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, it is
outlined in the signed agreement that the initial term of the Terms and
Conditions, and the Monitoring Agreement and any related Service Addenda,
collectively the "Agreement", shall be 3 years (36...

months), beginning
on the date the Equipment or supplemental products are shipped by PAI to
Customer. The agreement can only be cancelled by written notice no later than
thirty (30) days prior to the end of the initial term or any renewal term.
There are other means of resolution that can be accommodated; such as changing
the form of monitoring, or transferring the system over to someone else.
Attached is a copy of the agreement.

We have received the rejected response filed by Ms. [redacted]. At this time we are unable to reach an amicable resolution with Ms. [redacted]. We ask that Ms. [redacted] contact our cancellation department to discuss what her options to cancel are.

Protect America has received the rejection submitted by Ms. [redacted]. As previously mentioned, any payment arrangements at this point have to be made through [redacted]. They can be contacted to discuss any fees associated with their agency.

We have received the complaint filed by Mr. [redacted]. Inreviewing his account we’ve come to amicable resolution with him. Mr. [redacted]’s returnedthe equipment well within his trail period therefore the relationship between ProtectAmerica and Mr. [redacted] has ended March 31st, 2015.

Protect America has received the rejected offer submitted by Ms. [redacted]. On the first sales call, the sales representative recommended that she protect the home since it was in her possession but he insisted that it was entirely up to her to make that decision. On the second sales call, she accepted the offer and the sales person was upfront with the terms and conditions of the contract including when the payment begins. He stated that the payment starts immediately but we will be able to apply a credit for the month and at most two months for not using the system. He did make a note on the account that they were doing renovations to the house on the call. Ms. [redacted] understood that.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review, it was determined that we received his 30 day cancel request as of 07/06/2016 and processed cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have contacted [redacted] and are working to resolve this matter.

Complaint: [redacted]
I am rejecting this response because: you voided the contractual obligations your company had by not delivering a working product and we're unable to provide a replacement device that would work as your contract stated you will do. In addition, the package was not delivered next day (it arrived 4 days after ordering) and was returned within 3 days of receipt. I was not told that if you falsely represented your product I would he charged a $79 fee for the fraudulent sales practices your company engaged in. In addition, your company made numerous material representations both in print media online and on phone, that were not true such as the brand of security system equipment, return procedures, delivery date, installation time, hardware safety features (smash and crash), etc. You knowingly defrauded me and other customers into purchasing an alarm system that doesn't work as you've advertised. You weren't able to send me any secondary touchscreen panel like I had purchased that would work because you use outdated technologies. I've contacted my bank to dispute the charge as the contractual obligations were violated by Protect America on several fronts. 
Regards,
[redacted]

Protect America have received the complaint filed by Mr. [redacted] and found that on 10/01/2015, we were able to allow Mr. [redacted] to review the initial sales call with us. At that time Mr. [redacted] acknowledged that he agreed to the 3 year agreement term.  Mr. [redacted] account will be eligible for cancellation...

on 6/19/2016.

Complaint: [redacted]
I am rejecting this response because: I sent two emails and have proof showing one email rejected which explains why entail was  never received in october. Email address was sent back as invalid. I can only assume this is why the email was not received when I sent it in oct cause it was rejected... was not aware intial email was never recieved after being sent. I was just informed that the reason it wasn't going through is choose policy changes and they have an online form online now.  It took someone to Call me back and tell me this cause no one mentioned this to me so how was I suppose  to know things changed and my intitial wmal was nernever received?  
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mrs. [redacted] and are working with them to reach a resolution. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America has received the complaint submitted by Mr. [redacted]. The account has been cancelled and the refund was sent to his credit card on 01/07/2017. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has reviewed the security account of Ms. [redacted] and were not successful with finding any calls that were made on Ms. [redacted] behalf, requesting assistance with her security systems as stated. We encourage our customers to reach out at anytime when there are...

troubles experienced with their security system, to ensure functionality is up to par. Monthly system tests are recommended as well to help alleviate situations that we inform our customers. If there are problems arising with the camera's that Ms. [redacted] currently has, then we have options we can provide.There is a copy of the contract that was agreed by Ms. [redacted] that has been attached. This contract was signed March 4, 2014 with a 36 month agreement that extends out to March 4, 2017.

Protect America has received the response submitted by Ms. [redacted]. Again, Protect America relies on customers’ written cancellation requests, rather than verbal cancellation requests. Upon review, Ms. [redacted] has been provided with cancellation protocol over multiple occasions. At this time, we find that the charges continue to be true and valid.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her on the initial sales call dated February 01, 2012...

and was recapitulated to her on January 23, 2017. We received her 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.