Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because: I have on numerous occasions contacted this company regarding this dispute. They have not in anyway helped only bullied. 
Regards,
[redacted]

Protect America, Inc. would like to first apologize for the feelings described in the comments from Ms. [redacted]. We are a company that values our customers completely. With further investigating on this account we have to come to determination that we will be granting the cancellation of Ms....

[redacted]'s account. Since we have a 30 day cancel notification process this will be a valid cancel set for August 31, 2015. If you have any questions about this please let us know and we will be glad to speak with you. We want to thank you for giving Protect America, Inc. the opportunity to secure your residence.

We have received the complaint filed by Mr. [redacted]. Inreviewing his account we’ve come to amicable resolution with him. Mr. [redacted]’s returnedthe equipment well within his trail period therefore the relationship between ProtectAmerica and Mr. [redacted] has ended March 31st, 2015.

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, it is
outlined in the signed agreement that the initial term of the Terms and
Conditions, and the Monitoring Agreement and any related Service Addenda,
collectively the "Agreement", shall be 3 years (36...

months), beginning
on the date the Equipment or supplemental products are shipped by PAI to
Customer. The agreement can only be cancelled by written notice no later than
thirty (30) days prior to the end of the initial term or any renewal term.
There are other means of resolution that can be accommodated; such as changing
the form of monitoring, or transferring the system over to someone else.
Attached is a copy of the agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by protect america, business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as cancelation of my account means I am not responsible for any cancelation fee.[redacted]
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, the contract which Ms. [redacted] signed on 11/06/2013. It stipulates, that the Agreement term is for 36 months and requires a 30 day written notice to process the...

cancellation of the account. We reviewed the account and determined that we received her 30 day written cancellation notification on 01/11/2017 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

We have received the rejected response filed by Ms. [redacted]. At this time we are unable to reach an amicable resolution with Ms. [redacted]. We ask that Ms. [redacted] contact our cancellation department to discuss what her options to cancel are.

Protect America has received the rejected offer submitted by Ms. [redacted]. On the first sales call, the sales representative recommended that she protect the home since it was in her possession but he insisted that it was entirely up to her to make that decision. On the second sales call, she accepted the offer and the sales person was upfront with the terms and conditions of the contract including when the payment begins. He stated that the payment starts immediately but we will be able to apply a credit for the month and at most two months for not using the system. He did make a note on the account that they were doing renovations to the house on the call. Ms. [redacted] understood that.

Complaint: [redacted]
I am rejecting this response because: I sent two emails and have proof showing one email rejected which explains why entail was  never received in october. Email address was sent back as invalid. I can only assume this is why the email was not received when I sent it in oct cause it was rejected... was not aware intial email was never recieved after being sent. I was just informed that the reason it wasn't going through is choose policy changes and they have an online form online now.  It took someone to Call me back and tell me this cause no one mentioned this to me so how was I suppose  to know things changed and my intitial wmal was nernever received?  
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review, it was determined that we received his 30 day cancel request as of 07/06/2016 and processed cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I was not made aware that I had to cancel 30 days prior.  My contract was up July 13.  I canceled July 5th.  I made good on our 3 year contract, never was late and I fulfilled my end.   I could not afford, nor did I want the service, and I did not owe protect American anything, so it was time to go.  Protect america came up with another way to get more money out of me before I was let go.  My account was debited August 1st for no reason at it.  I do not used the service, I told the company not to debit me, but they did.   They were paid for nothing.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. has reviewed the security account of Ms. [redacted] and were not successful with finding any calls that were made on Ms. [redacted] behalf, requesting assistance with her security systems as stated. We encourage our customers to reach out at anytime when there are...

troubles experienced with their security system, to ensure functionality is up to par. Monthly system tests are recommended as well to help alleviate situations that we inform our customers. If there are problems arising with the camera's that Ms. [redacted] currently has, then we have options we can provide.There is a copy of the contract that was agreed by Ms. [redacted] that has been attached. This contract was signed March 4, 2014 with a 36 month agreement that extends out to March 4, 2017.

Unfortunately, we are unable to reach an amicable resolution. We provided a copy of our smoke addendum to the customer which clarifies that having a smoke detector on every floor of their house is a recommendation from the National Fire Protection Association (NFPA), not a requirement. We asked that the customer sign the addendum per our protocol so we have documentation they have been informed of NFPA's recommendations.

Protect America has received the rejection submitted by Ms. [redacted]. As previously mentioned, any payment arrangements at this point have to be made through [redacted]. They can be contacted to discuss any fees associated with their agency.

Protect America has received the complaint submitted by Ms. [redacted]. We've had the opportunity to communicate with Ms. [redacted] and reach an amicable resolution. We ask that she allow Protect America to assist any further concerns.

Complaint: [redacted]
I am rejecting this response because:My claim was never satisfied by Protect America. Comments regarding the Attorney General are false.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing her account we’ve found that Ms. [redacted] has been a valued customer of PAI beginning 10/7/2013. With relocating the alarm system to her new home, Ms. [redacted] was familiar with installing her equipment. After installing the...

equipment Ms. [redacted] called for assistance with programming of the equipment. After completing a system test with Ms. [redacted] on 9/2/2015 we found that sensors that were previously set as a delay in her previous home had been placed on windows in her new home. This has since been set to no delay and the window sensors will sound immediately. Additionally, please be advised that if the mobile app reads offline does not mean the alarm system is not functioning. Per Ms. [redacted] agreement we will replace equipment that is not functioning properly. We have attempted to contact Ms. [redacted] to address her concerns. At this time we ask that Ms. [redacted] contact our office for a possible resolution.

Protect America has received the rejected offer submitted by Ms. [redacted].  We received her 30 day written request and processed cancellation of the account accordingly. We reached out to her on 8/10/2016 and were able to resolve her concerns. The email that was sent to her was a confirmation of the cancellation process. We ask that she allows Protect America to assist with any further concerns.