Protect America, Inc.

Protect America has received the complaint submitted by Ms. [redacted]. We are in the process of investigating the matter. We will be in contact with her to assist in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

I would like to thank ASC warranty for their outstanding and excellent help concerning their warranty coverage of extensive mechanical repair that was done on a used truck I had recently bought. Thank you especially to Eric for going above and beyond. Jim H.

Protect America, Inc. hasreceived the complaint filed by Ms. [redacted]. In reviewing her account we’ve foundthat Ms. [redacted] renewed her agreement for a lower monthly monitoring rate on 4/15/2013.At that time Ms. [redacted] entered into an additional 3 year agreement term. Her currentagreement will be eligible...

for cancellation on 4/15/2016.

Protect America has received the rejected offer submitted by Ms. [redacted] and we were able to reach out to her and resolve her concerns.

Complaint: [redacted]
I am rejecting this response because: Whoever is responsible for handling Revdex.com complaints is still lying. And, they are lying about attempts to contact me. I called and spoke to a different representative last Friday. I spoke to someone that was finally helpful. He pulled up my account and saw that I did NOT renew my contract. The email does not say anything about renewing the contract. It simply shows that I agreed to a lower monthly payment. I wanted to cancel at that point but was told that I would have to pay an early termination fee. The representative was trying to keep me happy by lowering the rate. I was very thankful because I knew she she was doing me a favor. The person I spoke with Friday was actually helpful and cancelled my account like I've been trying to do for months. At this point, I need the monthly payment after my contract end date in February to be refunded because it was not authorized. The reason I believe I am owed that my money back is because I was not told the proper method to cancel my account until last week. Also, when I called to verify my contract end date, it should have been explained that the service will continue on a monthly basis. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like to know what took soooo long?  Why did it take almost two weeks to send the part?  Are you trying to say that all the world wide customers were out an alarm system for almost two weeks?  Why does it take soooo long to speak to customer service?  Regardless of the dispute going on here right now,  I was promised a month free for my inconvince of my alarm being out, yet money was just taken out of my checking account by Protect America. 
Regards,
[redacted]

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America, Inc. will cancel the account without Mr. [redacted] having to call back towards the end of the term. A customer protection team member has reached out to Mr. [redacted]. We ask that Mr. [redacted] allow Protect...

America, Inc. to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:Protect America has stopped communication and they should be concerned with trickery business practices their third party vender is telling people to get them to sign a ridiculous agreement which isn't being held to what was verbally promised. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him when he initially set up the account in September...

30, 2013 and was recapitulated to him in January 20, 2017. We received his 30 day written notice. We have processed the cancellation of the account accordingly and have been able to resolve his concerns. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. We have reviewed the account and have submitted his contact information to the Do not Call list. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]I am rejecting this response because: I should not been unprotected for almost two weeks.  If it takes that long to resolve a problem, that should be added to your contract.  I was told it was going to be rushed to me.  I am a new home owner and never had an alarm sytem before. I had this alarm system less than 6 months and it was down.  This was the second time that a false alarm went off and I never received a phone call.  I'm beginning to think in never worked.  After speaking with my neighbors, who have other alarm systems, only one has had a problem in years.  Needless to say she told me it was resolved in 48 hours.  Not happy with the service or the product. Regards,[redacted]

Complaint: [redacted]
I am rejecting this...

response because: I signed an agreement with Protect America to provide Home Security Service which they have not provided.  They have been collecting payment from my credit card but not providing service.  I have learned since I filed the original complaint what a Home Security Service should provide.  Since I signed the contract with Protect America in February 2014, no service has been provided.  Each time the alarm went off or triggered by mistake, nothing happened; no one contacted me from Protect America to see if I was okay or my family was in jeopardy.  Since I have a new home security company, anytime the alarm has been set off; someone from the company contacts me by phone to ensure I or my family is safe.  I have never been contacted by Protect America when the alarm has went off while installed in my previous home....ever.  I do not believe protect America monitored my previous home; as they have no way of knowing whether the alarm system is connected or going off or anyone has tripped the alarm, etc.  This is not a way to do business.  If the contract is not cancelled by Protect America and Revdex.com cannot do anything to protect me from them taking my money without providing a service; then I will close the credit card that they have been charging and they will no longer be able to collect monthly payments from me without providing a service.As I have stated before; contracts and/or agreements are NOT one sided; they agreed to protect my home and sending out equipment that does not go anywhere but only sets off an alarm inside your house and no one is monitoring it; is not what I agreed to pay for.Revdex.com please help!!! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was contacted by a Mr. [redacted] from Protect America on 3/24/2016 who I'm assuming is the Customer Protection Representative the company is referring to. We spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work with. He was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.com. I emailed him both on 3/24/2016 at 11:03am. He said he would review my complaint and documentation and would get back to me as soon as possible. I am rejecting this response until I speak with Mr. [redacted] again about a resolution after he reads and sees all my points/facts. So the sooner he calls me back, I'm hoping we will be close to a resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is a complete lie.  No one has attempted to contact me.  This is how Protect America does business...they just keep replying with generic statements hoping the customer will give up.  Please, just cancel my account.  I have put in countless hours trying to resolves this and continue to get generic responses from the business.  The product does not work, has not worked, I have repeatedly called and walked through various fixes and it still does not work.  Just cancel the account, please.
Regards,
[redacted]

One of our team members called and left a message for Mr. [redacted] on 12/24/14. He returned the call on 12/26/14. Due to the Christmas Holiday, that team member was not available until 12/31/14 when Mr. [redacted] happened to call back in. When spoke to Mr. [redacted], we told him his wife was informed on 1/13/14 that she could return the camera and we would lower their monthly rate by $10 for ceasing camera service. He then claimed that our sales team member forced him to get cellular monitoring for the camera when he only wanted the camera for live streaming. We said we would investigate this, which we found he called and stated to our sales team member that he wanted cellular and said nothing about the camera until mid-completion of e-signing our agreement. Mr. [redacted] had asked us on 12/31/14 to keep all further communication strictly through Revdex.com. Unfortunately, our findings are counter to Mr. [redacted]'s claims. Ultimately, we have offered multiple resolutions that have been declined and we are unable to offer anything different.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have reviewed the account and calls. As per Protect America’s Monitoring Agreement terms and conditions, the term is for 36 months and we require a thirty day written...

cancel notice in order to process cancellation of the account at the end of the term. This information was provided to her when she initially set up the account on June 18, 2013 to which she provided her verbal and written consent. Enclosed is a copy of the Monitoring Agreement for her review. The balance accrued on the account is valid. Ms. Shelton would need to contact Customer Service at: 1([redacted]) [redacted] to receive assistance in cancelling her account. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: The reason why I initiated a complaint is because of the agreement that I was given on the 24th which I'm not pleased with. Also the company has not contacted me to resolve my issues.
Regards,
[redacted]

We sympathize with Mrs. [redacted] in that discovering this can certainly be both frustrating and shocking. Per our agreement, this equipment is covered under a lifetime warranty. Customers sign an agreement to regularly testing their system so that issues can be discovered & resolved. Advance...

notice of equipment issues (prior to calling and testing) is not a part of our landline monitoring service. We regret that Mrs. [redacted] has decided to cancel services. A refund is not something we can offer at this time.

We have received the complaint filed by Mr. [redacted] and found that we were able to come to an amicable resolution with him. We have submitted the refund requested and also credited his account one month.

Complaint: [redacted]
I am rejecting this response because:
I was given no choice but to reinstate or else it would go against my credit for non payment!  I was not about to pay what they said I owed when they weren't "protecting" anything!  I ordered more equipment that day because I would have more entry ways at my new place, however I have not installed the new equipment because I need to make improvements to door frames, windows, etc.  I was told to call when I wanted to reactivate my services.  I can't reactivate at this time!  And after this ridiculousness I'm dealing with, I will never want these people "protecting" my house when all they want to do is ruin my credit!  I want my reinstatement fee back.  I want to cancel my contract with no penalty.  And I want nothing to do with ProtectAmerica ever again.  
Regards,
[redacted]