Protect America, Inc.

Complaint:...

[redacted]
I am rejecting this response because:
I went through the other options given by this company VERY carefully several times. They want more money to set me up with a different system and incur more of a monthly cost. Sounds like bait and switch to me! I am not adding more money to this craziness. I was paying for a service that was not being provided and still is not. There were 2 other options provided: 1. Wi fi. And I have a small modem that is already full to capacity and is very slow. The only wifi  available in my area. And 2. Cell phone usage. My cell does not get cell service without being plugged into a wifi booster. The person I talked to called me a liar about this and said his map said I have cell service out here in the country. I do NOT! And will not be tolerated being called a liar! Nobody in our little part of Pennsylvania has cell service. The closest cell service is Uniontown, PA. It is approx. 9 miles from here and is an actual town. That's where I use my cell phone, when I am shopping or a doctor's office, not here. There is no cell reception here. I did not decline their help, they want my to pick another option that will not work here. And at an extended cost. This company needs to get it's act together. I will not be paying them for anymore fake coverage. I think this is a scam. I am not pleased about being used and that they think they can continue to charge me for something that I cannot use in my own home. I have talked to them each time they have called and it's always the exact conversation. The last person, who also called me a liar, said I was rejecting any changes. As you can see they did not offer me a realistic change. Scam artists to get my money regardless of what I say. They ad lib and write false reports. Try taping one and you will see that I am right. I want them to leave me alone.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it was determined that he sent the equipment back and provided his cancellation notice within the 3 day time frame, in order to avoid being charged the restocking fee. We will process the restocking fee refund...

back to his account accordingly. We ask that Mr. [redacted] allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing her alarm event history with the Central Monitoring Station it appears that the alarm was tripped & disarmed simultaneously. Cancel/Abort signal came in first, but during same second alarm signals started coming through. CMS records also show that someone in the home was able to enter a valid disarm code. We suggest Ms. [redacted] allow us to set a delay in alarm signal transmittal.

Complaint: [redacted]
I am rejecting this response because: I would like to know what took soooo long?  Why did it take almost two weeks to send the part?  Are you trying to say that all the world wide customers were out an alarm system for almost two weeks?  Why does it take soooo long to speak to customer service?  Regardless of the dispute going on here right now,  I was promised a month free for my inconvince of my alarm being out, yet money was just taken out of my checking account by Protect America. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I paid Protect American $254.96 (which I still feel is unfair) but they're claiming I owed just $104.99. What was the additional $149.99 I paid for?
Regards,
[redacted]

I would like to thank ASC warranty for their outstanding and excellent help concerning their warranty coverage of extensive mechanical repair that was done on a used truck I had recently bought. Thank you especially to Eric for going above and beyond. Jim H.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Im rejecting this offer due to an online communications between a technician and myself stating "upgrading for a better communication to 3G service only" also in that conversation I stated "send me the information to send the system back and I will be contacting the attorney general and the Revdex.com" I would like refunded at least 6 months.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed contract that the customer may cancel the agreement by returning the equipment within 14 days of the initial shipment date.  Due to the nature of the complaint, an investigation...

will be done to determine if any further accommodations can be made. Attached is a copy of the signed agreement.

We have reviewed the call between this customer and our Sales Team. After the customer was advised of our 3 year agreement, he asked what would happen if he terminates early. Our Sales Team Member informed him that we provide options. In particular, he stated that if the customer...

sells his home, we can assist him in transferring the agreement into someone else's name. During the sales call, the customer was never advised that PAI would end his agreement within the initial 3 year term without transferring responsibility to someone else. At present, we can assist in transferring this agreement to someone else if the customer can find someone seeking to takeover the remaining 18 months. If this isn't possible, the customer can continue service until  May 2016. We can provide him a Landline Copper package at no cost if he cannot recover the previous equipment. Or if the customer prefers, he can pay the remaining 18 months now and cancel early. If none of these options suite the customer, we will be unable to amicably resolve this issue.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America, Inc. will cancel the account without Mr. [redacted] having to call back towards the end of the term. A customer protection team member has reached out to Mr. [redacted]. We ask that Mr. [redacted] allow Protect...

America, Inc. to assist with any further concerns.

Protect America has received the rejected offer submitted by Ms. [redacted] and we were able to reach out to her and resolve her concerns.

Complaint: [redacted]
I am rejecting this response because:
I was given no choice but to reinstate or else it would go against my credit for non payment!  I was not about to pay what they said I owed when they weren't "protecting" anything!  I ordered more equipment that day because I would have more entry ways at my new place, however I have not installed the new equipment because I need to make improvements to door frames, windows, etc.  I was told to call when I wanted to reactivate my services.  I can't reactivate at this time!  And after this ridiculousness I'm dealing with, I will never want these people "protecting" my house when all they want to do is ruin my credit!  I want my reinstatement fee back.  I want to cancel my contract with no penalty.  And I want nothing to do with ProtectAmerica ever again.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But in light of past non-responsiveness from protect America in my inquiries to cancel my subscription I'm  concerned about the ending date on my contract.  Since I been trying to make contact with protect America since June I would have it that our contract end on the last day of July of this year. And have an email or written mail sent to me stating this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, considering the wording of the contract.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The reason why I initiated a complaint is because of the agreement that I was given on the 24th which I'm not pleased with. Also the company has not contacted me to resolve my issues.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was contacted by a Mr. [redacted] from Protect America on 3/24/2016 who I'm assuming is the Customer Protection Representative the company is referring to. We spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work with. He was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.com. I emailed him both on 3/24/2016 at 11:03am. He said he would review my complaint and documentation and would get back to me as soon as possible. I am rejecting this response until I speak with Mr. [redacted] again about a resolution after he reads and sees all my points/facts. So the sooner he calls me back, I'm hoping we will be close to a resolution.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have reviewed the account and calls. As per Protect America’s Monitoring Agreement terms and conditions, the term is for 36 months and we require a thirty day written...

cancel notice in order to process cancellation of the account at the end of the term. This information was provided to her when she initially set up the account on June 18, 2013 to which she provided her verbal and written consent. Enclosed is a copy of the Monitoring Agreement for her review. The balance accrued on the account is valid. Ms. Shelton would need to contact Customer Service at: 1([redacted]) [redacted] to receive assistance in cancelling her account. We ask that she allows Protect America to assist with any further concerns.

We sympathize with Mrs. [redacted] in that discovering this can certainly be both frustrating and shocking. Per our agreement, this equipment is covered under a lifetime warranty. Customers sign an agreement to regularly testing their system so that issues can be discovered & resolved. Advance...

notice of equipment issues (prior to calling and testing) is not a part of our landline monitoring service. We regret that Mrs. [redacted] has decided to cancel services. A refund is not something we can offer at this time.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review of the account it is determined that we sent him the necessary equipment under warranty to replace the equipment that he was having issues with and we tried to assist him with the installation process to no...

avail. We ask that he allows Protect America to continue to assist him with his equipment issues.

Our Customer Protection team was able to speak with Mr. [redacted] about his particular concern. We provide and solution for Mr. [redacted] but was unfortunately declined. We regret to say that we are unable to cancel the security service for Mr. [redacted] at this time.