Protect America, Inc.

Complaint: [redacted]
 
I am rejecting this response because: The information I was given by the first person I spoke with differs from the information I was given from the second person I spoke with as I stated before. I have already returned the equipment and would like to cancel the account and be done with this. I have no desire to work with people who do business in this manner. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]  We reviewed the account and calls.  We offered Ms. Williams the equipment that she stated that she needed. In addition, we offered her multiple options on terminating her contract early. She declined the equipment...

and options. We ask that she allows Protect America to assist with any further concerns.

We have tried calling Mr. [redacted] to see if we can come to an amicable understanding. His phone numbers on file do not have voicemail, thus we are unable to resolve this.

We have spoken to [redacted] to try to better understand her concerns. She signed our agreement through a partner of ours. We have contacted that partner and are seeking more information on why [redacted] is unaware of the term length outlined in her agreement. We aim to work with [redacted] further later...

this week once our partner is able to review their sales call.

Complaint: [redacted]
I am rejecting this response because:
Protect America did 'ping'  checks of my system, and the representative admitted they came back non responsive.   At no time was I told that I needed to call them to make sure the system was working, every month.   The system, to me, was doing everything it always did. It announced when the front door was open, the back door etc.   Upon realizing my system was not working, I called them.   They admitted it was not working, but still find it necessary to charge me?  It was not working.   In normal circumstances, if I ended my services with my system working, I would expect to be charged for not giving a 30 day notice.   But in light of the situation, my system not working, they admitted that the system did not work, and still wanting to charge me?  That is absurd and very disconcerting of a big alarm company, that is suppose to help protect people, not take advantage of them.  God knows how long my system was not working.   I believe that after them receiving back negative information on their monthly 'pings' to my system, they should of called me and requested that we go through a testing together.   I definitely would of called them sooner if I did not know it was working, as I was still religiously paying them for a service that was not there. 
Regards,
[redacted]

ASC warranty is trying to be slick about paying for repairs to my vehicle, limits of liability state no case shall the total of all repairs paid or payable exceed the nada loan value or the vehcle purchase price , whichever is less at the time.

so when I called it in to get my air compressor fixed ( which the vehicle is at fuellers automotive ) they said that they wouldn't pay it because it exceeds the nada value of the vehicle . the slick thing about it is that they are giving us the trade in value not the cash value . the cash value is a little over 6k. the trade in value which the quote they are givin us is 4250.00

I will be taking them to court

Protect America has received the rejected offer submitted by Ms. [redacted]. We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process.

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. While we do sympathize with Ms. [redacted], it was previously explained to Protect America that the original package was stolen. It was requested by Ms. [redacted] that Protect America send the original package to an alternate address. The agreement has been cancelled, but no refund can be issued due to the lost equipment.

Complaint: [redacted]
I am rejecting this response because: Both my wife and I do not like this system at all. I will not spend any more money on trying to better it. I would like to get out of the contract at a reasonable rate. I know I signed the contract, but still believe that because everything is so very new and we are willing to send everything back, that Protect America should allow us out of the contract.
Regards,
[redacted]

Protect America has received the complaint submitted by [redacted]. We received her 30 day written notice on March 24, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further inquiries.

Complaint: [redacted]

I am rejecting this response because:  I have not received a copy of the contract, which I contest, which I have repeatedly requested.  I sent a certified letter to the corporate office, which they received at 2:00 PM today.  The only thing they sent me was a fraudulently signed piece of paper.  They say that they can't let me see my contract because it is illegal.  It is my contract and I demand to see it.  They can not provide it because they do not have it. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated June 2, 2013 and...

advised her again when she contacted us on September 26, 2016. We received her 30 day written cancellation notice on December 21, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. At this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries.

Complaint: [redacted]
I am rejecting this response because: Protect America DID NOT offer any solutions at all. I was repeatedly told to refer to the service agreement. My statements that Protect America did not do its duty per its own service agreement have been and continue to be ignored.If Protect America continues to disregard the FACT that it did not contact me when my alarm was triggered and not silenced in a timely manner, that it did not dispatch law enforcement when the alarm was not silenced in a timely manner, and did not bother to contact me when my panel was disconnected for over 24 hours then I will just have to take legal action. Protect America should not be so pressed over $51.99 after receiving that amount on time every month for three years from me - despite the fact that I received substandard service and despite the fact that I did indeed notify Protect America of the issues and they did nothing to rectify those issues. I am asking Protect America to JUST LET IT GO. Trust and believe that I will NEVER recommend this service to ANYONE.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls thoroughly and stated what occurred accordingly. At this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries.

Protect America, Inc. has received the complaint submitted by Mrs. [redacted]. Since this claim was submitted, we've been able to resolve Mrs. [redacted]'s concerns. As a courtesy, we will apply a month's credit to the account for the troubles. We ask that Mrs. [redacted] continue to allow Protect America to...

assist with any issues.

Complaint: [redacted]
I am rejecting this response because: My husband, Mr. [redacted], did not tell them we were out of contract with CPI.  He told them that we were calling because we were looking at changing over to a wireless plan and had CPI with a land line service.  No one ever asked him if we were still under contract with CPI or to find out that before they signed him up.  He was pushed into a "trial period", which was a joke...they didn't tell him it started from the date the contract was signed, so we thought we had the 14 days to use it, when in fact we only got 7 days and were unable to cancel for their lack of cell service in this area.  Their hard sell technique was a ridiculous excuse for customer service.  We had no idea that our contract with CPI renewed automatically, but Protect America has the same auto renewal policy, as was told to me by one of the people I spoke with (Lindsey), so I know they were aware of what they were doing when they signed us up.  We had very little to no cell service during our time using their equipment.  Regardless of this whole contract fiasco, they have been unable to provide us with consistent wireless coverage for home security, which in itself makes the contract void.  They want us to pay for something we aren't getting?  I don't think so.  I have called at least 7 times and been told that they would have to make us take coverage with another leg of their company, which we did not sign up for, and I have asked to have a copy of our contract emailed to us, since it never was (Courtney was the last supervisor that I spoke with) and was told by Courtney that she would send it.  NEVER HAPPENED.   I am done calling them after almost 10 hours on the phone with ZERO help.  Pitiful excuse for customer service.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] We reviewed the account and calls and determined that Mr. [redacted] was offered the option of placing his account on hold for 6 months in addition to receiving replacement sensors so long as he signed renewal documents for the...

Agreement. We did not receive the signed renewal documents. Mr. [redacted] sent in his 30 day written cancellation notice. We processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that he allows Protect America to assist with further concerns.

Protect America, Inc. has received the rejection submitted by Mr. [redacted]. It's outlined in the contract that Protect America requires a 30 day written notice to cancel services. That notice was received on February 4, 2016. The account has been fully cancelled and Mr. [redacted] won't see anymore charges. As a courtesy, Protect America is willing to refund Mr. [redacted] for the last monitoring charge. We ask that he allow Protect America, Inc. to assist with any further concerns.

Protect America, Inc. has attempted to reach out to Mr. [redacted] to discuss his concerns. Our contact information has been provided so we can discuss when Mr. [redacted] is available.

Protect America has...

received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the pricing expectations set are accurate. She would need to contact us directly with regards to the third party dealer concerns. The Customer Service phone number is: (800) 951-5111. We ask that she allows Protect America to assist with any further concerns.