Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:
Protect America did 'ping'  checks of my system, and the representative admitted they came back non responsive.   At no time was I told that I needed to call them to make sure the system was working, every month.   The system, to me, was doing everything it always did. It announced when the front door was open, the back door etc.   Upon realizing my system was not working, I called them.   They admitted it was not working, but still find it necessary to charge me?  It was not working.   In normal circumstances, if I ended my services with my system working, I would expect to be charged for not giving a 30 day notice.   But in light of the situation, my system not working, they admitted that the system did not work, and still wanting to charge me?  That is absurd and very disconcerting of a big alarm company, that is suppose to help protect people, not take advantage of them.  God knows how long my system was not working.   I believe that after them receiving back negative information on their monthly 'pings' to my system, they should of called me and requested that we go through a testing together.   I definitely would of called them sooner if I did not know it was working, as I was still religiously paying them for a service that was not there. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response from Protect America is incorrect!  They did *NOT* cancel my contract with them.  They simply volunteered to cancel it a year from now.  There are many complaints out there against them that they won't actually do this, and people were charged anyway despite them saying that they'd cancel it.  So I do not accept this as a resolution!In addition, Protect America has yet to send me a copy of the contract that I entered either via email or US mail despite my requests for it.  I also never received a copy of the contract that I entered.  I checked my email back through 2014.  They also won't play me any recorded evidence that they have that I entered the contract.  The link to their contracts is also broken on their website.  A representative also sent me a broken link to a contract.  Still no evidence of a contract, yet they made me pay $450!Even if such a contract did exist, the terms are outrageous:  a small monthly discount, but I'm out a huge sum of money if I need to cancel.  They didn't need to put forth any collateral.  No new equipment or anything, yet they're trying to bind me into paying them over a thousand dollars.  This would be a one-sided contract on their part, and I urge all future buyers to not use them or enter into such a thing.I won't be happy until you refund or renegotiate my fee for canceling and FINALLY show me proof of this supposed contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Mrs. [redacted]. Upon review, a refund will be given in the amount of $114.01. It will be processed and sent via check by mail. The account has been disconnected and there are no further obligations between parties. We ask that Mrs. [redacted] allow...

Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint filed by Mr. [redacted]. In reviewing his account we have offered to replace the standard sensors with sensors that will provide the strongest signal strength than his current sensors. We’ve also offered to reprogram the sensors and troubleshoot the...

entire system in an effort to find a resolution. As per Mr. [redacted]’s agreement, PAI replace all equipment that is not functioning properly.  At this time we ask Mr. [redacted] to contact our office to allow us the opportunity to reach a resolution.

We have offered to troubleshoot and replace defective equipment. We have offered to reduce the customer's monthly monitoring rate. We have offered reduced early cancellation costs. None of these have satisfied the customer. Protect America is unable to amicably resolve this issue.

We have received the rejected response filed by Ms. [redacted]. Protect America customer’s are responsible for maintaining their Permit requirements through their jurisdiction. Please refer to section 3.1 of the Monitoring Agreement. At this time we are unable to come to an amicable resolution with Ms. [redacted].

Protect America has received the rejection submitted by Mr. [redacted]. We've reviewed the calls that took place on February 18, 2016. After the representative assisted Mr. [redacted] with installing an updated module into his panel, he asked when his contract expired. The representative informed him that the agreement expired in March 2016. It is outlined in the contract that at the end of the initial agreement term, the contract go on a month to month basis until we receive a written notice of cancellation. We've attached a copy of the agreement.

I purchased Easy St Warranty fro Route 66. Should have covered the power train for 100,00 miles. When the transmission went out - I was told it was not a covered item - as the clutch was "out-side" the transmission. I explained that I had replaced a throw-out bearing, clutch and pressure plate on a car 30 yrs ago - BUT this was AN AUTOMATIC transmission............ I had to pay an additional $1381.66 to the dealer - they paid 2087.50. They should have PAID the entire amount!!!
I am going to sue them for this - it's a matter of principal!!! The service writer at the dealership agreed with me - they should have paid!

Protect America has received the complaint submitted by Ms. [redacted]. Upon review, we will issue a refund of $37.99 to compensate Ms. [redacted] for the charge in question. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

We have received the complaint filed by Mr. [redacted]. Inreviewing the recorded calls between Mr. [redacted] and PAI we’ve found the Mr. [redacted]alarm system was set to silent alarm. Mr. [redacted] called on 8/24/14 wanting tocancel due to sensors falling. Our customer service informed Mr. [redacted]...

thatthe sensors can be installed with silicon glue or screwed in. On 8/26/2014 PAIretention department lowered Mr. [redacted] monthly monitoring rate, provided onemonth credit to his account and sent a relocation kit and replaced the sensorsfor his inconvenience. Per PAI agreement, we ask that our customer’s call inmonthly to test their system to assure it is functioning properly. We’ve triedcontacting Mr. [redacted] to reach a resolution with him.

Unfortunately, we cannot amicably resolve [redacted] concerns. Our agreement explains customer's obligation to paying a specific sum for the equipment offered at no cost upfront. That sum is typically paid in installments over the course of 3 years. We would like to see [redacted] maximize the usage of our services. But if cancellation is the only amicable solution, the remainder of the agreed upon sum will need to paid. Our agreement is available at:  [redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our terms and conditions of the cancellation guidelines. Once we...

receive her written request, we will be able to cancel her account accordingly. We ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected offer submitted by Ms. [redacted]. We are also reviewing her complaint from the Consumer Protection Division and we are going to handle this matter through the state department process.

Complaint: [redacted]
I am rejecting this response because:I was told in September and October that my contract ended in October. Consider this my written notice that I am discontinuing a business relationship with your wretched company. You are no longer authorized to debit my account. Furthermore I did not sign a contract. Please promptly issue a refund of $61.99 which was debited from my bank account without authorization. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please contact me to discuss.  If I do not answer, please leave a message so that I may return the call.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, the agreement is for 36 months and we require a 30 day written notice to process the cancellation of the account at the end of the term. Mr. [redacted] renewed his Agreement...

with Protect America in July 1, 2014 in exchange for upgraded equipment. Mr. [redacted] never installed the equipment. He contacted us regarding the account. We provided him various options to which he declined. He stopped making payments on the account. The balance owed on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed contract that the customer has 14 days from the date the equipment is shipped out to cancel the agreement. The issues that Ms. [redacted] is experiencing can be remedied, we just ask that...

she give us the opportunity. Attached is a copy of the signed agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America have not responded to the premise of my complaints which is their miscommunication from their agents on the cancellation phone call that we don't owe anything which they keep denying with no proof. Their agents should not make claims that the account is closed and no more fees are owed knowing that I will be billed for two more months. I am very disappointed of their response, they are in the business of protecting their customer's interests and yet they are only protecting their own interests. It is not about the money for me and I honored their contract for 36 months even though I didn't good service from them so paying another 75 dollars is nothing but can't just keep bending to their mistakes and at some point they have to pay for their mistakes. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Protect America has received Ms. [redacted]’s cancellation letter, and her account is set to cancel in July of 2016. Protect America is crediting her June and July payments, but she does still need to speak with our Billing...

department in regards to her May payment. We ask that Ms. [redacted] allow Protect America to assist with any and all future concerns.