Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:Thank you for acting on our complaint regarding Protect America,Inc. Yes, Mrs. [redacted] was informed about self-installation. Protect America also stated that not everyone could install the system (they indicated about 5%, I believe).  We then requested to return the equipment and cancel the contract and was told by the company it was too late. We then asked them to provide a technician. What Protect America did not state when selling the contract to us was that NO TECHNICIAN representing their company was available in the state of Ohio. They later disclosed this information to me after the fact. We were also told that a technician, if available, would cost between $400-$500 to install the system. This should be on their alleged recording. That high cost of $400-$500 is totally unacceptable and if Protect America disclosed this information up front, I would not have signed the contract. Why would Mr. [redacted] say the equipment sent to us is "not sophisticated" enough and want more sophistication if he couldn't install the equipment they called "simple" equipment provided in the first place!  Protect America has not done everything in their power to assist us other than trying to demean us by saying a woman or a child could install the system. I am willing to return their equipment and allow them to keep the original $49.94 paid to them as a contract set-up fee as a restocking fee.  If they comply with this offer from me and Mr. [redacted], we also will not complain to Quic[redacted] Loans whom we suspect shared our personal and private contact information with Protect America without our permission.
Regards,
[redacted]

Route66 ASC Warranty was offered to me by my bank. I was told that the warranty was for 4-years/48,000 miles and that I would not have to pay any out of pocket money. My bank told me that the warranty was just like a new car warranty. I have filed two claims since buying my 2005 Ford F-150 XLY 4WD in January 2016 and both claims were denied by Route66 ASC Warranty. stating that the claims for service were not covered. I have since researched all negative reviews pertaining to Route66 ASC Warranty. There seems to be more dissatisfied customers than satisfied customers. Route66 ASC Warranty seems to find more ways NOT to honor the agreement rather that honoring the warranty. It's a shame customers have to get the Revdex.com involved and take legal action against the business when all Route66 ASC Warranty has to do is honor the contract and pay as it should. I am going to make my bank aware of all the complaints about Route66 ASC Warranty and hopefully they will discontinue offering this warranty to it account holders. I would NOT RECOMMEND this company to anybody.

Protect America, Inc. has received the rejected response filed by Ms. [redacted]. Protect America’s customers are liable for monthly service fees whether equipment is on line or not on line with the monitoring facility, as the equipment provides value when not monitored due to PAI making the service available.  At this time we ask that Ms. [redacted] allow us to provide the service agreed upon between herself and Protect America.

Complaint:[redacted]
I am rejecting this response because:
First  I call ProtectAmerica  several times (6/11/14, 6/25/14,7/14/14 7/21/14 8/13/14 8/23/14 9/3/14 9/18/14 and every time they tell me theywere working on it , all protect America wants is to get my contract signed and to get paid. They never have a good intentionof fixing this mess that they create , screwing my contract with monitronics  , if they have good intentions of fixing mycontract why they take 4 months to fix one single problem . They could have canceledmy contract because it was  illegal sincethe beginning for not showing all the terms and conditions and price ,the$43.99 I never see that on the tablet , all [redacted] (sales Person ) did is show mea page with the screen to sign , and he told me that I was going to get anemail with the price with protect America , which never happened until October whenthey told me that my price was going to change to $36 dollars a month and that Iwas going to get a gift card  8 weeksafter I sign the documents via email ,but I was very clear when I asked theretention department that who was going to fix my credit for being on collectionwith monitronics and  if all this thingswere not going to be fixed then  cancelmy  contract   , somethingthat Protect America caused since the beginning for letting dealers hire peoplewho are not honest and let this happen for  too long , and of course I am not going tosign the documents because they lost my trust  and I dint believe then that I was going toget the gift card ,and that is because everything was a lie and wrong since thebeginning they never have a good intention to fix all this mess that theycreate  , and whatever they do with thedealer  , if they don’t work with then,that is not my problem , and now they send my account to a collection department  and want to get pay for a service for 3 yearswent is being only 6 months , that only show they poor customer service theygive me and that the only thing the care is the money at any cost and they don’tcare about  me  because I have to deal with monitronicscollection too  , I belie I being avictim of abuse of very dishonest company
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But in light of past non-responsiveness from protect America in my inquiries to cancel my subscription I'm  concerned about the ending date on my contract.  Since I been trying to make contact with protect America since June I would have it that our contract end on the last day of July of this year. And have an email or written mail sent to me stating this. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, we require a thirty day written notice to process cancellation of the account. This information was provided to Mr. [redacted] when he initially set up the account on August 14, 2012 to which he provided his verbal and written consent. This information was recapitulated to him in August 25, 2017 when he called to cancel the account. We received his thirty day written cancel notice effective August 31, 2017 and processed cancellation of the account accordingly. Enclosed is the End of Agreement terms document that he provided his written consent for his review. At this time there is no refund due on the account. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review of the account it is determined that we sent him the necessary equipment under warranty to replace the equipment that he was having issues with and we tried to assist him with the installation process to no...

avail. We ask that he allows Protect America to continue to assist him with his equipment issues.

Complaint: [redacted]
I am rejecting this response because: I called the Retention Department last June 14, 2016 and I spoke with [redacted]. She offered me to buy out my contract, I accepted the offer and paid $199 and they charged my credit card as of yesterday for that amount. Attached is the email they sent me that after June 30, 2016 I don't have any obligation and I won't be charge again monthly service fee of $34.99. I will confirm and call them on July 1, 2016 to double check if my account is fully close. It just hard for me to trust a company that gave me a difficult time canceling my contract and I just want to make sure that they will do their part in resolving this case. 
Regards,
[redacted]

Our Customer Protection team was able to speak with Mr. [redacted] about his particular concern. We provide and solution for Mr. [redacted] but was unfortunately declined. We regret to say that we are unable to cancel the security service for Mr. [redacted] at this time.

ASC consistently refuses to pay warranty claims to repair facilities for my vehicle. Each time, like clockwork, when the garage calls in they reject it so then I have to call and spend time arguing and going over the contract to get them to covet what it says is covered. It's a waste of my time and the garage's time having to wait for the whole ridiculous process to run through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, considering the wording of the contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to resolve her concerns. We reviewed the account and all the recorded calls. We processed the cancellation of the account effective September 15, 2017 and sent the refund to her credit card on...

September 20, 2017. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: Both my wife and I do not like this system at all. I will not spend any more money on trying to better it. I would like to get out of the contract at a reasonable rate. I know I signed the contract, but still believe that because everything is so very new and we are willing to send everything back, that Protect America should allow us out of the contract.
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: The information I was given by the first person I spoke with differs from the information I was given from the second person I spoke with as I stated before. I have already returned the equipment and would like to cancel the account and be done with this. I have no desire to work with people who do business in this manner. 
Regards,
[redacted]

Complaint: [redacted]

I am rejecting this response because:  I have not received a copy of the contract, which I contest, which I have repeatedly requested.  I sent a certified letter to the corporate office, which they received at 2:00 PM today.  The only thing they sent me was a fraudulently signed piece of paper.  They say that they can't let me see my contract because it is illegal.  It is my contract and I demand to see it.  They can not provide it because they do not have it. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]  We reviewed the account and calls.  We offered Ms. Williams the equipment that she stated that she needed. In addition, we offered her multiple options on terminating her contract early. She declined the equipment...

and options. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the rejection submitted by Mr. [redacted]. It's outlined in the contract that Protect America requires a 30 day written notice to cancel services. That notice was received on February 4, 2016. The account has been fully cancelled and Mr. [redacted] won't see anymore charges. As a courtesy, Protect America is willing to refund Mr. [redacted] for the last monitoring charge. We ask that he allow Protect America, Inc. to assist with any further concerns.

Protect America,
Inc. has received Mrs. [redacted]'s response. Upon further review,  the cancellation terms in Mrs. [redacted]'s
older contract are slightly different than the terms of the newer contracts.
This is why the representative stated 30 days. The contract that Mrs. [redacted]
signs states 60 days. If this were enforced, then Mrs. [redacted] would be
responsible for paying the month of December as well. Therefore, the 30 days
that she was told is being honored with the cancellation date of 11/30/15.
Please refer to original contract previously attached. We ask that Mrs. [redacted]
call Protect America, Inc. at ###-###-#### to any further concerns.

Complaint: [redacted]
I am rejecting this response because my  signature does not appear anywhere on that document. Someone took the liberty to fill out the form for me. Secondly, as I mentioned in the original complaint, the new devices that were supplied were not compatible with the system that was in place. I understand that the company wants to provide me with new equipment, however, that is notan acceptable solution as far as I'm concerned. I have been a customer for three years and fulfilledmy original three-year obligation. As I was unable to get the replacement products to work, it's a breach of a verbal agreement. There is no contract unless the company can provide me with a document containing my signature. Lastly, who would want to do business with a company that operates in this way? Certainly not me.  
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, we've previously offered to assist Mr. [redacted] with troubleshooting his alarm issues but he declined. The account has since been disconnected and turned over to Hillcrest Davidson for non payment. Mr. [redacted] can contact...

them at ###-###-#### to resolve the matter.