Protect America, Inc.

Protect America has received the complaint **bmitted by Mr. **. Upon review, it is outlined in the agreement that Protect America requires a written notice of cancellation 30 days prior to the end of any term. If Mr. ** has not already done so, we ask that he email his cancellation request to the...

email address provided by our cancellation team as we cannot process the cancellation until that notice is received. A confirmation email will be sent back once the cancellation has been processed. We ask that Mr. ** contact Protect America to address any further concerns.

Complaint: [redacted]
I am rejecting this response because:I spoke with Protect America and was told that I would not be given a refund and my account would once again be billed. My phone call was returned after three weeks and I was told I have to submit a request to terminate services but because it was not within 30 days of the next billing cycle they would be taking an additional $49.99. I was unable to cancel my account when the company did not return my calls and now I do not believe I should be required pay additional money because they did not return my call for three weeks.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Ms. [redacted] and found that our cancellation team has come to an amicable resolution with her. Our records show that we received the equipment returned by [redacted] in a reasonable amount of time and has allowed her to cancel her account....

Additionally, we are refunding her the upfront charge. Ms. [redacted] account cancelled on 7/31/2015.

I have had multiple extended warranties on vehicles I have purchased in the past. I have always received a refund if car was sold or traded prior to mileage limit on the warranty. I followed directions as provided by ASC to obtain my refund. The vehicle I traded I still lacked 30,000 plus miles before warranty expired. After 2 months and no call or refund check, I called ASC. I was told because I had a claim that they had paid $1300 dollars to repair they deducted that from my refund thus I was not due any monies. I have never ever experienced a cost they incurred as a insurance company being deducted from my refund. I question this being an ethical practice by an insurance company in which a large premium was paid!

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] It is a error on they behalf and they know I am telling the truth I'm scare to deal with them because of the false alarm I have to keep paying for so I want to get out of the contract for good so can you ll help me please thank you

Complaint: [redacted]
I am rejecting this response because: the situation has not yet been resolved. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. We reviewed the account and calls. We received his 30 day written notice in February 2017...

and cancelled the account accordingly. The balance owed on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: there was no solution offer to resolve the complaint after I sent 3 emails to address the problems.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. The sales representative advised her that the rate would change if she returned the camera within 30 days of signing the agreement. We do offer various solutions on how we can assist her...

further with the camera equipment issues. We ask that she contacts us at 1(800) 951-5111 to assist her further.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. As per Protect America’s Monitoring Agreement terms and conditions, Section 1 entails that customer may cancel the Agreement by returning all of the equipment outlined in...

the agreement within fifteen days (15) of the initial shipment date from PAI to Customer. We reviewed the account and calls. Enclosed is a copy of the Monitoring Agreement for her review. Ms. [redacted] was advised of the terms and conditions of the monitoring agreement when she initially set up the account on September 15, 2017 to which she provided her verbal and written consent. This information was recapitulated to her on October 03, 2017 when she called in regarding her bill. The representative also provided Ms. [redacted] the option to choose a different due date for her monthly bill to which she declined. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Since the complaint was submitted, Protect America, Inc. has reached out to Mr. [redacted] several times to address the concerns but there is no response. At this time we are unable to come to an amicable resolution with Mr....

[redacted]. We ask that he call Protect America, Inc. at ###-###-#### to address any concerns.

Complaint: [redacted]
I am rejecting this response because:Protect America has never contacted me with payment options for a service I never used but unfortunately neglected to cancel within their allowable timeframe due to my preoccupation with my wife's illness and eventual death.   I am done with this horrible company and will not deal with their collection agency.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Ms. [redacted]. We have reviewed the account in detail and, we determined that she was aware of the terms and conditions of our cancellation guidelines provided to her during the initial sales call. Ms. [redacted] stopped making payments on her account in the month of September of 2011. We tried several times to contact her over the course of the year with regards to the outstanding balance due on the account but, were unable to establish contact. We left several voicemails urging her to contact us back. The account was eventually turned over to a 3rd party collections agency. We ask that she contacts [redacted] at: [redacted] for further information.

Complaint: [redacted]
I am rejecting this response because:According to the business statement, it was NOT billed on the 1st of the month.  Please have their accounting department review the statement again and look at the billing dates.  This has been stated several times and I want this account closed/ended without any penalties or charges, since they did not deliver as promised.  In addition, the contract was never sent to me in 7 days and I ONLY received a certificate of the start of service.  All information stated by the business is incorrect and false.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Ms. [redacted] and found that PAI received her letter of cancellation on 8/5/2015.  Per Ms. [redacted] agreement with Protect America, we require a 30 day written notice to cancel service. Ms. [redacted] draft date is set for 9/3/2015 and the...

account will cancel 9/30/2015 with service rendered until 9/30/2015

We have received the complaint filed by Ms. [redacted].  Due to the account being solelyin Mr. [redacted]’s name, we are unable to share the account information regardingMr. [redacted]’s Protect America account.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We reviewed the account and calls and we found that, Mr. [redacted]...

was advised of this process during the initial sales call on 10/03/2011 and he signed the contract that states the terms and conditions of cancelling out the account.  He was provided the information again in October 2016. We received the 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: that is not correct. I never renewed my contract. In fact I called about 2 years ago because I wanted to cancel but was told my contract was for 3 years. I said okay and sucked it up. I called in January to cancel because I knew my contract was up. The representative told me that I would see one more charge for the last month of my contract. This is ridiculous and the fact that they're saying I renewed is a lie. Can I take legal action against this company for fraud?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:      I ask that a manager call me the last time I talked to them. No one called or even left a message . That's how important I feel I am to them.  They Just want they money in my pocket.       Truth of the matter is, I do not trust their system after all this hassle.  I have got a failure right now, that they have reset several times.  They have just plain lost my trust in a system to protect my home.  That's the bottom line.  Replace a sensor or sensor's my cure the problem today, like it been doing and come back again.  That's the faith in the system I've lost.       Still want the contract cancelled and no harm to my credit report. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]