Protect Your Home

This ADT account should have been canceled with no penalties due to it not being authorized for payment and not is under collections
The letter below was sent to ADT corporate office and we received a call from corporate office that the account was cancelled and no further actions were necessary but now we received a collections notice

We moved and were going to transfer our ADT service to our new home after we finished construction Our project has taken longer than projected and without billing us or calling, Protect Your Home sent our account to collections We called and they blamed ADT but they clearly didn't try collecting from us the consumer as we would have happily paid The fact that they sent it to collections after months and without a bill seems over the top

I had moved to a new home and called to see what the cost was - I was quoted $+ tax If there was additional hardware to purchase, that would be extra The customer service person confirmed all of that
Technician comes to install the same equipment we had already bought and we wanted additional window sensors Technician stated that would be an additional $ I agreed
I find on my credit card bill an additional charge of $- which was never disclosed to me I call customer service and they said it was a reactivation fee They said they could help me by giving me $VISA gift cards, which have never arrived
When we purchased the equipment the first time at the old place, same story - technician says there is a $fee per camera So this is in fact, the second time I have had money taken from me without any forewarning

Defenders is an ADT contracted companyBoth ADT and Defenders runs a bait and switch operationThey mislead and withhold information on their ads and then do completely different thingsFor example, my contract says + tax which would be around $52, but my account was charged We were also told that there was no installation fee and all of the equipment would be covered since we are new customers, but once the tech arrived at our home he drilled a hole in our wall AND then told us that it would e $for all of the equipmentIn NY and as part of the contract, you have business to cancel servicesWe have faxed the required cancellation letter every single day multiple times and every time we call them to double confirm that they got our letter they mysteriously hang up on usThey also claim that we have to talk to ADT while ADT claims we have to talk to DefendersAll in all, they are doing everything in their power to stop people from cancelling within days for

I have a hard wired security system that was functional but not connected to a monitoring service formerly with ADT I was getting a communication error which beeped every 24hrsI called ADT but they will only provide service to existing customers I inquired about my wired system and reestablishing monitoring service with ADT and was assured that it could be used I decided to update the control panels to stop the beeping I am selling this home in less than one year and needed to correct this I thought I called ADT but after my instillation, was informed that I was dealing with a contractor for ADT, Defenders On my initial phone call I was assured that my wired system would most likely be used and that there were several pieces of equipment that came with my introductory offer I was told that I could cancel within hours of the installation but that since the field technicians do not take payments, I was required to provide a credit card immediately I was promised that

I tried to cancel service multiple times in writing by phone was told several different ways to cancel each time never the same account number or methodI eventually canceled the service was being chargedDefenders was aware that I wanted to cancel service because they sent me me a letter asking to give them days notice prior to cancellationThey extended my contact an extra year that I did not agreeI received a a collection letter in the mail for which is more than the monthI want to be done with Defenders and have this negative action removed from my credit

I have been billed for a price I did not agree to pay and the debt has been forward to another collection agencyCompany never completed the work requestedI have contacted company at a minimum of times to get something done and my issues have still not been resolved

This company is part of ADT Security Systems I contracted with them back in when I lived in New York, the contract was for years When I moved from New York in I was told I could transfer my service which I didI was also told that the contract would start all over again from the beginning I am now moving to another location in Georgia and was told the same story that the year contract will start all over again This is outrageous! I am only moving minutes from where I am now Also if I wish to cancel this service I must then pay the balance for the next years What type of customer service is this I would never recommend ADT to anyone There is no other alarm companies who make you sign a year contract I would finish out my contract term but ADT will not allow me to do so even if I am only moving minutes away from where I live now, and stated I must sign a new contract for yearsDefinitely not! This is not a way to keep your customers I woul

I received a bill for service that was cancelled by ADT/Defenders, that was not made aware to meNow, they are charging me a cancelled contract fee due to no fault of my ownI recently made a payment in December and was late paying January'sThe bill received in the mail is for $318.76, of which I do not oweWhen speaking with the first rep, she indicated that my account had been cancelledI did not cancel the account and recently mailed the payment for JanuaryI'm planning to sue if this is not resolved and will get the media involved if necessary

Defenders is not trustworthyWhen you speak to a representative on the phone they always say you should talk to technician and his managerTechnician is always nice but lies and gives incorrect informationIf I had known that I was not dealing with ADT but some random installation company I would have never gone ahead with themThey usually offer you a big credit towards equipment which they say will cover most of the equipment but it hardly covers some basic stuffCustomer service doesn't take responsibility for anything that happens to your account and blame it on technicianBe careful of this company

When I subscribed for the service I was promised key fobsI only received oneI have called several times and to no avail this issue has not been resolvedI have requested that a supervisor call me and nothingMy monthly price was inflatedHad to call both companiesOne said call the otherThey are falsely advertising service and it is not honored

I was interested in a security system so I called ADT They had a deal with a bunch of free equipment and a decent monthly bill The technician showed up said the free stuff would only cover a very small portion of the house After he did a site survey he told my wife we'd need about $worth of equipment She told him we absolutely would not be spending $ She called me and I spoke to the technician and said he could come back and I would talk to him to see if we wanted the service and equipment After the call my wife asked him to leave He insisted on leaving the equipment at the house and was very aggressive and predatory about it He came back the following weekend and did another site survey were I told him we didn't need certain items that he had on the original quote Still, the quote came to $ I told him that we didn't want to pay that much and that we wouldn't be getting the equipment or the service He got very angry with me and couldn't believe I ask

I would not recommend this company to anyone There practices are very shady They did not have a physical contract for me to review upon installation They would not let me cancel my contract based on Saturday being a business dayEven after they did not reveal all the terms of the contract and signed me up for a higher price than I was quoted over the phone The company runs a credit check without clearly revealing this to the customer My equipment was faulty when installed It has been a nightmare dealing with this company's customer service department They have not been willing to make amends on anything ADT needs to diassociate themselves with this company DO NOT DO BUSINESS WITH THEM! YOU HAVE BEEN WARNED

I needed an alarm system installed and choose ADT the advertisement says per month in large numbersWhen I received my bill it was for because I needed a land lineI realized I should have read the small print on the advertising and I did not read the contract for the amount some how I still thought I would be paying the installer also signed me up for auto billing which I did not wantDefender an second party for ATD I did not know that either said there was nothing they can do to get me out of a three year account or change my billing amount ADT says in days the account with Defender will be over and than they take over the account I did not know that

0n November 9,2018, I spoke to the sales department re an advertisement sales mailing that offered a special pricing to former ADT clients ($19.95/ month for months).On Saturday, November 10th, the installer entered my to begin installation of the advertised systemHe removed my current AT&T and installed an ADT wireless padHe then did a risk survey of the house and showed me how the system worksThe problem was that the salesman never informed me that the special price was for use with a landline only and it appears that the installer did not know either because the key pad that was installed was for a wireless system that cost $per month.After discussion with the installer and his managers, I informed them that I was not happy with the bait and switch sales tactic that was being used I then requested the installer to remove ADT and replace my AT&T padI was then informed by the installer that he had clipped my AT&T wires to fit the ADT pad and he would not

I truly don't understand how this company has an A+ rating unless Revdex.com is no longer a reliable resourceWe ordered service from these guys after purchasing a new construction homeI will say that the technician was on time and extremely polite but that's the end of the good part He began to sell us a system that as far as I could tell was extremely overpriced and far beyond what we actually needed His statements were full of contradictions in how he would describe a type of forcible entry but back it up with saying well if they entered that way then this other feature would detect them all the while talking down about the other feature such as the motion sensors After everything was all said and done we decided to cancel within the day cooling off period, which I highly suggest you do as early as possible, but they refused to cancel the account The first excuses I heard was that they didn't receive the fax First of all who really uses faxes anymore? Wouldn't it would have been better to request a docusign signature for cancellation or do it in the form of a secure pdf emailed back to them To make matters worse they didn't have a problem taking money from my account before the ink dried but took well over weeks to refund my money which I actually haven't received yet
The new technician with a different local owned business was so *** off that they were creating a bad name for ADT as a whole was livid He couldn't believe the equipment we were sold and kept asking if we had been broken into as the tactics used on us are the same tactics you would use on burglary victims since they are in a vulnerable state When cancelling I told him they gave me a hour window to have the equipment removed and sent the tech who installed the system and he showed up minutes before the end of the appointment window He said it's a method called slowrolling They hope you will get frustrated and cancel the appointment thus missing the cancellation window/agreement
In the end I would suggest anyone steer clear of this company and look for other local dealers with a better track record They currently hide behind the name of Defenders or Protect Your Home Their customer service is extremely rude and they have a bait an switch method in their sales tactic The rep we had sold us motion sensors and smoke detectors, way too many for our size home and layout, but only installed the smoke detectors The new company that came out didn't charge for equipment, a savings of almost a $1,000, gave us better quality hardware, and provided no installation fees and a lower monthly rate If you use Defenders remember you were warned

DO NOT RECOMMEND!!! Stay as far away from this company as possibleI normally do not do this and I would love to spend my time doing something more productive than to write about how horrible this company is, but I will take the time and express what happened to me by DEFENDERS so that I may help someone in making a better decision and that is to avoid DEFENDERSI’m in the military and I travel often so I wanted the peace of mind of knowing that my family will be protected in some way while I was goneI scheduled to have someone come and install the ADT security system in my home which I never once would question the competence of the individual performing the install because I ‘assumed’ they would know how to do their jobWell, he didn’t
Prior to confirming proper signal this individual made a gaping hole in my wall to install the security panelUnfortunately for him, he made the hole without testing for the signal in my brand new homeNo big deal, just move the security panel where it would best have signal, except now I have a gaping hole in my wallBy the way, this installation took him and his partner over hours to perform which they didn’t even finish, so they had to send someone else out at a later dateThis next guy was smart enough to find the signal and eventually install the security panelGreat now my security system is installed except I still have the gaping hole, x inches in size just staring at meThe last individual who came and installed the security system gives a call back to me and says that he spoke to his manager and that he will call me directly about having a different company to fix the wall, and I said wonderful I will wait for such a call because he said it will only take about a week
That phone call never came and I waited an additional week giving them the benefit of the doubt, but still no phone call so I took it upon myself to call this individual who told me that someone would be calling meI called, left voicemails, text messages and this guy I knew was purposely dodging my calls because he picked up and then hung up and when I tried calling again he sent me straight to voicemailSo as one would expect, I got upset and I let him know how I felt via textI called the company for answers about damages done to my homeI took days of continuous phone calls to finally reach this person that is supposed to help me
Emily ID# 15998, she tells me that I have to pay someone to come out and appraise the damages for my wall even though I did not cause the damages to my home it was my responsibility to initiate that process and that at a later date I would be refunded the money, do you know how inconvenient that is for someone, to have something done to them and they are expecting you to fix the issue on your own dimeI think it’s great they are willing to pay you for the damages on the back end but for you to front load that entire ** because of their mistake is unacceptableWell, I explained to her that I’m not in the position to be paying for such services and asked her why should I pay for damages that were done to my property when it was one of her fellow incompetent employees that caused that damage to begin withI was furious and not happy with the circumstances
Had I known it was going to be such terrible service from the start I would have simply found other means to protect my loved onesSo for those of you who are thinking about purchasing any services from this company, just for your information you are responsible for any initial damage done to your property if any is doneI would not have taken the time to write all this if it weren’t trueIf possible I will include a picture to show the damages done

An installer came to my house on 10/20/and stayed for hours and did not complete the job Robert indicated to me that he was going to install cameras on the exterior of our house We were then told hours later, he was advised not to He could not place my security system that was still active back into service because he did not know how to He damaged wires, transformer and outlets due to his lack of experience I had to contact my current security company who came out and replaced all of the damaged components and told me that the ADT technician really messed up so many things Side Note - The employee told us he had only been doing this type of work for weeks and was never properly trained This is a huge liability for a company and also a huge liability to me the consumerI have reached out to Defenders and unfortunately they have not contacted me to discuss further

We had a security system installed by ADT in September of We agreed to a price of $per month for monitoring, however we were getting charged $per month We were notified that we needed to sign a contract and supposedly a contract was sent to us, however we did not receive a contract in the mail as requested We made calls to request said contract and complained about the price increase to no avail Finally in March we did get a contract in the mail and the price was $per month for security monitoring We scratched out the $and wrote in $per month, which is what we agreed to upon pay upon installation, signed and initialed the contract where requested and sent it backWe have still been charged $per month since that time We have called, and called into to complaint and each time we were told that we would be contacted within 24-hours We have not been contacted We have even missed payments to see if we would be contacted and n

October 6,
Revdex.com of Central Indiana
NDelaware St#
Indianapolis, IN 46204-
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re:
*** ***
Complaint No***
AcctNo ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Mr***’s complaint and located his accountOur records show we addressed these issues back on September 2014. We had received this same complaint from ADT’s corporate office and spoke (via email) with Mr*** back on September 17, 2014. At that time I apologized for all the troubles he experienced while trying to obtain a service appointment. I provided the correct customer service telephone numbers, tech support numbers, email info and my direct contact number. I provided a $Visa gift card and a refund of months service fees for his troubles.
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address his concerns
Sincerely,
Marla W***
Customer Advocate
Marla.w***@protectyourhome.com