Provide Commerce Inc

Review: I received a gift certificate for $30.00. I tried to use the gift certificate and it didn't work. I contacted the person that purchased the certificate( which was uncomfortable) and then contacting the company that sold the gift certificate which redirected me to the actual company the gift certificate was for saying it was Shari's Berries website that was not working properly not my gift certificate as my redemption code was valid; I realized the amount of money the actual gift certificate was for required me (the person that received this wonderful gift) to pay a balance. There is nothing on the website for 30 dollars. Even the smallest order of 19.99 requires 14.99 for shipping. I am so disappointed. I am embarrassed for the person that bought this gift certificate because I am sure they never would have given me a gift that I had to pay to receive. Really crappy selling technique and I will not recommend or order from this company again.Desired Settlement: I would like to spend my 45 dollars anywhere else but here. Giftcard (30 dollars) plus the 14.99 they charged me to ship my gift.

Business

Response:

We have refunded the out-of-pocket expense to the customer for this order. However, we are unable to refund the value of the aforementioned gift code that was actually a [redacted] voucher, purchased directly through [redacted] As [redacted] is a third party we do not sell them directly and cannot issue refunds for them.

Thank you,

Corporate Customer Service Specialist

Provide-Commerce

Review: order# [redacted] flowers arrived half dead. leaves broken off of most flowers, flower stems were chopped in 2 to 3 locations. followed directions still dead. also received 2 charges from proflowers. only had one order . did not order another. Feb 13, 2015 Charge From Credit Card Completed Your transfer from your credit card to your [redacted] account is complete.Your transfer from your credit card to your [redacted] account is complete. Details $33.43 USD

Feb 13, 2015 Billing Agreement Payment Sent Completed ... -$55.95 USDDesired Settlement: refund/

Business

Response:

To Whom It May Concern,

We have apologized to the customer and issued a full refund for the customer for order [redacted] We have also left the customer a message so that we may speak to him regarding the additional transaction mentioned in the amount of $33.43, as we do not find this transaction and need more information to further research, as of now we find no associated transaction in [redacted] with this customer’s provided information.

Review: I was given a coupon for flowers that would give me 15$ off and a free glass vase with free standard shipping. I talked to a service rep and they informed me that they were only going to give me one discount when clearly the site would give me the full discount, but on the last checkout page they throw in hidden fees and try to pull a bait and switch with adding and subtracting costs. VERY BAD BUSINESS PRACTICE AND TAKING ADVANTAGE OF VETERANS AND SERVICE MEMBERS!Desired Settlement: I want what the coupon advertise and the true discount of the website. NOT their bait and switch price

Business

Response:

To Whom It May Concern,

We have researched the customer's account and order [redacted], and a refund of $12.99 has already been issued to the customer.

Please let us know if you have any further questions.

Thank you,

Review: I had order chocolate covered strawberries and the website states that they keep the trucks refrigerated etc so everything is fresh.

I have if required - pictures and the ups delivery status noting the fruit covered in chocolate was left outside on a porch in 85 degree hot and humid weather. The fruit is useless and the chocolate was melted. I'm seeking a refund for this total embarrassment.Desired Settlement: Refund of my money for something that was useless food.

39.97 to card

Business

Response:

To Whom It May Concern;

We sincerely apologize for [redacted] negative experience with her recent order. We regret that her Berries were melted upon delivery. We have a release signature on file with our courier and they will leave the gift in a safe place should the recipient not be home. We package our Berries in a insulated shipping box and include ice packs to keep the Berries fresh during transit. Nowhere on our site do we state that we use refrigerated trucks. We realize that some area's are hotter than others and regret that our Berries don't always hold up if left outside for long periods of time. We do however offer a 100% satisfaction guarantee. If something ever goes wrong we will make every effort to correct it. While we cannot recreate the intended experience we have issued a full refund of $39.97 as requested by [redacted]. I tried to reach [redacted] by phone to discuss the issue and was unsuccessful. Again, we apologize for this experience. If you need further assistance please do not hesitate to contact me.

Sincerely,

[redacted]Special Programs Support Agent

Customer Service Specialist

An FTD Company

FTD Companies, Inc

4840 Eastgate Mall I San Diego, CA 92121[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of a refund and, if it does, will consider this complaint resolved.

Regards,

Review: On February 10 I placed an order for two dozens of roses, my impression was that the roses were going to look as describe in the picture or at least similar. To my surprise these roses were the size of a carnation, not the worth the $34.99 I paid, it should be explain in the website these roses are not as describe. One of the orders only had 11 roses, both orders had to be thrown out by the third day. On the second day the roses were black and they never opened. If I order from such "prestige" company I expect good quality of flowers, if not I would had just bought the flowers from a street vendor that have better quality.Not only was I charge for including a message to my gift but I didn't receive what I ordered. My order ID is [redacted], I will never make an order from here again and I will make sure to let everyone know not to ever order from here.Desired Settlement: I want a full refund for my order this is false advertising of the product.

Business

Response:

Good Afternoon, We have reviewed this customer's account and have issued a full refund in the amount of $158.22.ProFlowers has a 7day 100% satisfaction guarantee, we are happy to refund or replace whenever a customer feels the floral product delivered does not meet their expectations.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: When you order flowers, they secretly tack on an additional $15 charge for delivery, on top of the delivery fee of $12.99. I did not see this until I received my confirmation e-mail. This is a scam. I ended up paying over $60 for a $25 flower arrangement.

[redacted]Desired Settlement: I want my money back, I feel as if I've been duped.

Business

Response:

Good Afternoon,

Per the customer's request a refund of 14.98 has been processed back to the customer's payment method.

The customer has been advised of the refund via email.

Thank you, [redacted]

Consumer

Response:

I am extremely pleased with the response of the company, the refund and the Revdex.com for handling this issue with diligence and care.

Thanks again,

Review: [redacted] this is my order number. I purchased a $19.99 bouquet of flowers. In the process to check out I was asked to choose a date for delivery. I chose the following day because it was offered to me as an option. It was not disclosed during the checkout process that there would be a fee attached of $14.99 to deliver the next day and there was also a charge for tax - this was purchased from out of state.Desired Settlement: I would like to see this company be made to fully disclose their billing charges when the consumer is checking out. It is a shameful and shady way to make money when it would be so easy to show the charges at the time of purchase rather than hiding them in fine print where it is not obvious to the buyer what the full charges will be.

Business

Response:

Good Afternoon, We have reviewed this customer's account and his complaint. All delivery charges are visible to the customer prior to confirmation of the order. Tax will be charged where it is applicable as is required by the recipients State Attorney General Office.As a courtesy we have refunded the delivery charges in the amount of $12.98 as per the request of this customer.Sincerely, [redacted]

Review: I started to place the order and changed my mind because I couldn't select a certain [redacted] account. When I close the Web browser the website still submitted my order and caused [redacted] to charge the wrong account and cause several overdraft charges on my account.Desired Settlement: Have them fix their website so this doesn't happen to anybody else.

Business

Response:

To Whom It May Concern,We have researched order [redacted], and a full refund has been issued to the customer.Please let us know if you have any questions.

Review: I placed an order for delivery 2/14/2014. When tracking my order I had no tracking information. I contacted Shari's Berries customer service to find not only is there a delay in my shipment but that they had substituted the original order I had placed. I was not once notified of the switch, I was not notified of the delay in my product. This is a misrepresentation of what I pay for, the quality of service Shari's Berries claims to have, and I do not want this to happen to any other customer. I would expect full refund and a gift card at this time, after all its a holiday, this was a preorder and now my child has to get a substituted package on a day that is not a holiday but the day after. You have caused emotional stress at this time.Desired Settlement: I want to pay for items that I select not that Shari's Berries selects for me. If I am paying to have something delivered for 15.00 knowing it should only cost 10.00 priority mail I expect it delivered on my date. I am a valued customer and I will see to it that everyone in my means knows what a disgrace this company has proven to be.

Review: I ordered a valentine's gift for my wife from proflowers on 2/2/2015. I paid extra for morning delivery on valentine's Day. I am having to work for Valentine's day so the least I could do is get a gift sent to my wife. I get a call at 6:30 pm CST saying thanks for not getting my wife a present. I tracked my order and it was sent to the wrong facility. It originated in [redacted] and was shipped to [redacted] not [redacted] where it was supposed to go. This has caused me issues within my marriage. I want this matter resolved. I called Proflowers and the best they can do is refund me my money within four business days. Which is unacceptable due to the fact that I did not receive the service I should have. This company needs to get their act together. They offered no kind of other resolution. I got my money back but I still have unresolved Valentine's issues with my wife which were no fault of my own and the onus falls on proflowers.Desired Settlement: I want some sort of damages package. A $100 gift certificate for dinner for two would go a long way to trying to make up for this issue. This is ridiculous. Or maybe the it that sent my wife's gift to the wrong city in the wrong direction to be fired. It normally would be enough to just get a refund or get the item on a later date. But the fact that this is on Valentine's and our society has made such a big deal of this day I think the company should go above and beyond to repair the relational damages incurred.

Business

Response:

To Whom It May Concern,We have researched order [redacted] which we have fully refunded and we have also sent a complimentry order [redacted], with our sincere apologies. Please let us know if you have any quesitons.

Thank you,[redacted]Corporate

Customer Service Specialistprovide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I ordered a dozen roses. I paid extra fees for Saturday Delivery on Valentines day totaling $55.69. Order number [redacted] I sent them to my Aunt at [redacted] She only recieved an empty box with a red mason jar. She did not receive her flowers until Feb 19th. 2015, I've called and emailed their customer service and have not received a response AND their wait on their customer service line has been over 5 minutes. I would like to be reimbursed my money since the whole point of the flowers was for Valentines day at the extra expense.Desired Settlement: Please refund my credit card the flowers on Valentines day she did not receive until the following week.

Business

Response:

We issued a partial refund of $22.98 on 2/22/2015 and the balance of $32.61 was issued today, 2/23/2015.Regards,[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Review: I purchased 2 christmas tree deliveries for family members. the trees which are supposed to be re-plantable with proper care have both deteriated since the day the trees were received. Both plants are now dead even though both family members followed the instructions.

I have tried to contact the company twice via email with no response.

Business

Response:

We issued a refund of the two trees in question, in the amount of $63.94 and emailed our customer to advise of this refund and to apologize.Regards,

[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]@providecommerce.com

Review: I spent about $95 dollars with ProFlowers to send two dozen Rainbow Colored Roses to my family this Sunday (see ProFlowers online description/order confirmation below, which includes a photo showing what the flowers should look like and include, as well as the vase color). The photo in your online ad shows pinks, yellows, oranges, whites and red (surrounded by green stemmed accentuating leaves). The flowers were also supposed to have a purple vase included. Instead, my mother received 2 dozen roses of just pink and orange roses, NO reds, yellows, whites--as your description and online photo indicates-- and the arrangement did not include accentuating leaves. The vase was not purple, but a clear vase (see attached photo). This is a complete "bait and switch" rip off.Desired Settlement: I expect a full refund.

Business

Response:

On 5/10/2015 we issued a full refund as requested by our customer on that day.Regards,

[redacted]Customer

Service Specialist[redacted] An FTD Company–––––––––––––––––FTD Companies, Inc4840 Eastgate Mall I San

Diego, CA 92121

Review: How can you offer me a 20% discount when I told your agent over the phone that a substitution will not suffice. I ordered purple flowers and you sent pink flowers that I said I did not want. I ordered flowers the color I wanted from another florist. How can you expect me to pay for an order that I cancelled before it was filled. You need to check your phone records for Wednesday April 22nd at about 3:30pm. I requested that your rep allow me to speak to a supervisor and she placed me on hold for over 30 minutes. If you charge me for this order I will be filing a small claims suit and contacting the Revdex.com.Desired Settlement: My account credited for the $195 that I was charged for an order that I cancelled when I was informed that there will be a substitution.

Business

Response:

To

Whom It May Concern,

Review: I ordered a flower delivery on 2/9/2014 with additional purchase of Guaranteed delivery on 2/14.

According to the [redacted] tracking number the order had not even been picked up as of the afternoon on 2/14 around 2pm. The location of the Pickup was to be in the state of [redacted] requiring at least another business day for arrival. As this was purchased on the premise of the delivery being on time I called to cancel the order and get a full refund.

The representative - [redacted] continued to ask again and again for the order number and simply verify that it was in transit but not address the refund I was seeking. Finally he indicated he could refund the shipping charge which I explained did not solve the problem as I would need to seek other services, which I later did.

Eventually he indicated he could go forward after giving me one reason after another on why he could not process a whole refund such as they don't allow him to as the day was not over yet. Finally after coming to the solution I simply asked for a email to document that the action was taking place. He said he was sending one and I waited on the phone until its arrival. Upon receiving this communication it was simply my original order, no refund mentioned. I eventually asked to speak with a supervisor, [redacted] who went back on the whole refund idea and eventually was disconnected.

I called again today 2/15 and was given again a run around on the refund and the documentation provided again was my original order.Desired Settlement: A full refund by the company.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed this customers account and can verify that this order has been refunded in full. The customer made mention that they were instructed that they, "...as I would need to seek other services, which I later did." The customer is referencing their [redacted] code that they applied to this order. They would need to contact [redacted] for a refund of that portion of the order if they so wish. As the order has been refunded in full, no further action will be taken at this time.

Thank you,

Review: Banner ad displays two dozen red roses for $39.99, but when I click the add, it takes me to their website where price is $59.99. Called company to request they honor the ad, but they deny this banner ad exists, even though I told them I have a screen shot and would send it to them. Representative said they can't honor ad because it was not on a site that they were using or approved. Told them that was not my problem and that it was false advertising, because the banner ad was active and went directly to their Proflowers.com website. Because ProFlowers would not honor their ad, I called a competitor in my hometown and placed an order with them instead, where I received a far less superior product for the price paid. I purchased one dozen roses but would have paid twice as much if I had purchased two dozen, which was the advertised promotion promised by ProFlowers.Desired Settlement: I believe ProFlowers should honor their pricing and would like an explanation of their practices so this false advertising does not occur again. I would like some kind of compensation for my troubles and to restore my lost faith in their business. Perhaps a free order of flowers to make up for their mistake.

Business

Response:

To Whom It May Concern,

We have emailed the customer our apologies for the experience with our promotional offer. We would be happy to honor the promotion, and included in the email a gift code, to make this up to him. Please see email below:

Dear [redacted]

Thank you for contacting ProFlowers through the Revdex.com. We appreciate you taking the time to bring this situation to our attention, and sincerely apologize for the inconvienience you experienced regarding our promotional offer.

Our promotional offer of 2 dozen long stem red roses for $39.99, item #[redacted] has not expired, and we would be happy to honor this price.

As this is not the experience we wanted you to have and we understand that you were inconvenienced by this issue and are sending you the following gift code as our apology.

Your gift code [redacted] for the amount of $20.00 is valid and active through 5/20/15. This gift code can be used over the phone or on

any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari's Berries, Cherry Moon Farms, or ProPlants. Our gift codes should always be entered in the

Special Codes field box on the Review Order page before you check out and confirm the order. Entering the code in a different location may cause your discount not applying to the order properly

If you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.

Once again, please accept our apologies. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have.

To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.v

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an online order on 02/11/2014 that was promised to be delivered before 5PM EST on 02/14/2014. The product has not been delivered as yet and the only refund they gave me was for the extra shipping charges. This type of online services and misrepresentation are unacceptable to any person who trust's any company to complete a contract.Desired Settlement: Full refund of all charges.

Business

Response:

Good Afternoon,

In reviewing the customer's account I see that his order #[redacted] was refunded in full on February 14, 2014. At the customers request a replacement order was sent out at no charge to the customer.

Thank you,

Review: This company does not disclose shipping charges until the transaction is done. Charged 14.99 delivery, 14.99 guarenteed delivery and 9.99 for Valentines day delivery on 1 item. Other item was 14.99 delivery and 9.99 Valentine's day delivery. they also have a disclaimer that orders cannot be changed during this time period.Desired Settlement: Would like the company to be more forthcoming with shipping charges, they dont all show up until the transaction is processed.

Business

Response:

Good Afternoon,

We have reviewed this customers account and see that the customer has received a full refund as well as a replacement order.

In regards to the comment concerning shipping and handling charges, these are posted on the site under FAQ's as well as on the order total prior to confirmation of the order. Prior to confirming the order the customer is able to view all charges in its entirety.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

As neither order arrived as scheduled on Valentine's day, the company issued a full refund.

Regards,

Review: I ordered a bouquet of flowers with chocolates for mother's day.. The website had a special for $19.95.. I also included a coupon code (6262) for a 15% discount.. I then added a card for $2.99 and chose standard shipping for $4.99.. Now by my math that equals a Total of $24.95.. I opted for this to be delivered on Friday May8th anytime of day..

I paid with [redacted].. I later checked my account to see if it had yet been charged to my account and to my surprise the billing was not for $24.95 but for $47.00.. I went to their site to check on the status of the order but there was no reference of the order at all.. No way to check just what had happened, why they charged me double the price.. no explaination and no access to my receipt..

Now this gift is intended for my 85 year old sick mother.. I could be her last mother's day and I wanted it to be a surprise.. But since there is no way to find my order and check on delivery status..I will have to call her, spoil the surprise just to make sure that this business even delivers it at all.. This is at the very least false advertising and I believe intentional fraud.. and to do so on mother's day is simply un American.. Further, to charge double on such advertising is bold in the extreme.. Do they actually think people will not check their bank statements? Businesses like this need to be througholy investigated and stopped from bilking the public.. This is particularly true when they present themselves on TV and radio as honest and trustworthy companies..Desired Settlement: That they be forced to stop this deceptive practice.. This has happened to me. but through my own investigation I have found thousands of similar consumer experiences related online on multiple forums, websites and consumer complaint platforms.. I assumed that if it happened to me so brazenly then it is also happening to thousands of others. This must be stopped.. It is fraudulent, deceiving and just plain sleazy. and on mother's day for god's sake.

I expect them to bill me what they advertised.. not twice that amount .so I demand a refund for the balance..

Business

Response:

To Whom it May Concern,

Review: I purchased a personalized flower tumbler from this company. The personalization was just stickers that anyone could have administered (which was false advertising on their part). I sent the below e-mail to them on January 11, January 16, & January 22:

>> The flower tumbler that I just ordered & received looks great online, but the flower and the personalization are just done with stickers. Not only could I have personalized it myself with my scrapbooking sticker kit, but I can just imagine the recipient hand washing this item and the stickers coming off.

>> This is a result of poor advertising! You should have put all of the information about how this product is made and personalized on the product's page. This was very much your fault, and I'm sure that the Revdex.com (Revdex.com) should hear about this! I expect, with this mistake, you would offer me a refund, some money back, free shipping, a shipping refund, etc.

>>

>>[redacted]

I received NO response. In fact, in the January 22 e-mail, I told this company that I would contact you if the company did not respond to me by January 27. The company in no way responded!Desired Settlement: - refund, some money back, free shipping, a shipping refund, etc.

- admittance that they were at fault & FIX IT ON THE WEBPAGE!

Business

Response:

To Whom It May Concern,

Dear [redacted], Order Number: [redacted]

Thank you for contacting Personal Creations through the Revdex.com. We understand that you have requested a refund of the shipping cost of your order and we apologize for any confusion of our promotional offers. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.

We would like to try to explain our approach to promotions: we offer several ways for our customers to get discounts on our base pricing, including coupons, email offers, using one of our search engines and Facebook. While we don't layer our promotions (it is not possible to apply an email promotion, or a Facebook promotion, to catalog promotional pricing) we are trying to offer specials to customers who might come to us through a variety of different channels.

We have researched order [redacted], and a promotional discount has already been applied to. Please see below:

Your Order Details:

On the Go Flower Tumbler - Blue - Blue

Personalization Details

edit personalization

Order Total

On the Go Flower Tumbler - Blue:

$14.99

Cut Vinyl Personalization:

Included!

$15 OFF

-$14.99

Standard Delivery

$7.99

--------------------------------------------------------------------------------...⇄ />
TOTAL:

$7.99

We have applied a refund of $7.99 to the payment method used on your order, which will process in 5 to 7 business days.

Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [email protected] or call us toll-free at ###-###-####. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.

Sincerely,

CCSS [redacted]