Provide Commerce Inc

This business has awful customer service. I placed an order and they later sent an email that the delivery could not be completed when promised. I called to cancel the order since it was date sensitive and it took a ridiculous amount of time to cancel it. Then, they delivered the order anyway (late) and charged my card! I called to get this straightened out and the Representatives kept "putting me on hold". This would either hang up the call or put me back in the que and I had to wait on hold again and start over with a new customer service rep. The last one told me the refund is issued but it takes 5-7 days. We will see. I would NEVER order anything from here again.

Review: I placed a order through my phone for this company. The holiday order I placed was for standard delivery. I entered in my card information waiting to see my total and was not shown it until after they had already charged me. I immediately called and was placed on hold for quiet while before I spoke to a woman. She asked my order number and said if she caught it fast enough she could cancel it. I told her the information, and she said she could not even though I immediately called. She then told me I should see it as a disclaimer on the page which their mobile site does not display at all. I read everything on the page to her. She told me all she could do is refund me $10 and let a supervisor know to contact me but that they wouldn't till Monday after the order was already sent. Leaving me with no solution. I find this completely wrong that they can just charge you without showing you a total then Decline to cancel it or refund you.Desired Settlement: I'd like the 24.99 charge refunded to me as it is not shown that it isn't refundable on their mobile app nor showed me what I would be charge before they charged me.

Business

Response:

As requested we have refunded this customer the $24.99 and contacted her via email to confirm this.

Corporate

Customer Service Specialist

provide-commerce

4840

Eastgate Mall

San

Diego, CA 92121

Phone:

Email:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered flowers for my daughter for her birthday to be delivered by 1:00 to her workplace. I paid an additional fee of $4.99 to ensure she would receive the flowers early enough to enjoy them the rest of the day. In addition, I paid $4.99 for a Happy Birthday balloon to be included AND $4.99 for Same Day Delivery. The flowers selected included Orchids, Roses and Alstromeria - her favorite flowers. In total, for the flowers, additional items and a ridiculous $14.99 delivery fee, I paid $69.61. Not only did she NOT receive what I had selected, it didn't arrive until 3:00 pm and was nowhere CLOSE to what I had ordered. I contacted ProFlowers and complained - I was told they would replace the flowers the next morning with exactly what I wanted and also give me 50% off the purchase (I also demanded credit for the early delivery fee). It took three (3) FULL Days and 10 phone calls, speaking to 4 different supervisors and 10 different customer service representatives to receive the 50% and early delivery credits. Many promises were made by ProFlowers representatives in terms of finding another florist who could fulfill the order properly - including a guarantee that another florist was found and delivery would occur by 3:00 pm on Fridy. As a matter of fact, the last supervisor I spoke with, [redacted], hung up on me when I asked how to file a complaint with their management! This is the most unprofessional, incompetent, deceiving, misleading, uncustomer friendly, unfocused company I've ever dealt with. They have promised to credit my account IN FULL for the amount of $69.61 and provide the refund in writing via email. As of this writing, I have not seen an email. I assume I'll be placing an 11th call to them shortly. They totally ruined my daughters birthday when they sent her carnations and daisies in a smiley-face coffee mug with a "Just Because" balloon! I will NEVER do business with this company nor refer them to ANY of my friends or family. I've attached a picture of what was received.Desired Settlement: I'd like to see three things occur -- first, awareness to other consumers of the horrendous customer service and deceptive practices this company provides. Whether that be via this website or someplace else, doesn't matter. As long as consumers are aware of the issues with this company. Secondly, I'd like a formal complaint filed against the florist, [redacted], Hartford CT regarding the lack of care and quality in what they provided. Thirdly, a full refund to be provided to me ASAP!

Business

Response:

To Whom It May Concern,

We have researched this customer's account and a full refund has been issued back to the customer. Please let us know if further action is needed.

Please let me know if you have any questions, thank you.

Review: I ordered an arrangement for my sister's birthday, she is in Ohio I am in California. What she received was not what I ordered. I sent 3 emails regarding this issue without a reply from the business. I then contacted their customer representative who assured me that a corrected arrangement would be delivered the following day (9am-5pm) and my sister must be home to accept the new arrangement and RETURN the previous one. She waited all day and no delivery came. I attempted again to reach out to them, again my email was unanswered, calling their customer rep again, I was on hold 17 minutes for a supervisor before being disconnected. I later received an email stating "a pick-up of all merchandise is being processed" in order to complete my refund request, 3 DAYS after the initial wrong delivery. Unfortunately my sister can longer wait all day for them and she had eaten the chocolates the day it was received not knowing there was an issue with my order. Posting my complaint on their Facebook page I noticed numerous of other complaints regarding the same issues with other customers! I feel that this company intentionally mislead their customer regarding their products and then making it impossible to have it corrected or to get a refund. Thank you for your help.Desired Settlement: A full refund of $58.54 to be credited to my Mastercard.

Business

Response:

Good Afternoon,

I have reviewed the order referenced in the complaint. I see a refund of $43.55 was processed as well as a complimentary order # [redacted] was sent out to the recipient. I have also asked to have the balance of order # [redacted] $14.99 be refunded back to the customer's account.\

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would also like a close monitoring of this company's business ethics because as I had stated previously I had noticed numerous complaints of the same situation from other customers from their facebook page. I was unable to resolve this matter with them after repeated attempts. It was not resolved until I escalated to posting negative reviews and publishing my complaint publicly through their facebook page and through the Revdex.com. Thank you again for your time and help regarding this matter.

Regards,

Review: I have been billed for easy saver monthly for 14.95 for a service that I did not sign up for. I googled this to find out that I'm not the only one that was getting scammed, and it all started from buying flowers for Valentine's day in Feb. 2010. They offered to pay $60 for this year, but I'm still out $510. This company should be SHUTDOWNDesired Settlement: The full price owed to me $509.66

Business

Response:

To Whom It May Concern;

Review: Purchased Mother's Day flowers on May 9th to be delivered May 11th (Saturday). The flowers are on a dock in [redacted], and earliest delivery will be Monday, the day after Mother's Day, after I paid extra for Saturday delivery. Additionally, my wife is traveling to a conference on Monday, May 13th, so nobody will be available to receive them. I have emailed several times, and they say they will only refund the extra Saturday fee. I will, of course, be filing a commercial complaint through Visa. Looking through the complaints here on the Revdex.com website, you can see ProFlowers does a lot of crooked things, such as adding in different "services" that they do not inform you about, or that they sign you up for things that will deduct money from your credit card until you spot them. I will never again do business with ProFlowers or their shell companies, listed on Revdex.com. You shouldn't either, unless you want to have funds stolen from your card and you do not receive what you originally contracted for.Desired Settlement: Complete, total refund. No crooked "sign-ups" from hidden business deals.

Business

Response:

To Whom It May Concern,

We have researched this customer's account and see that a full refund has already been issued to the customer.

Please let us know if you have any questions.

Thank you,

Thank you,

Corporate Customer Service

Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: 858.729.2800

Email:[redacted]

Review: My dear friend who live in [redacted] had her first born baby boy last week. A baby boy in our culture as a first born usually celebrated with a huge party and blessings. I called ProFlowers to order a Brown bear, box of Choclate, flowers nd a card to be delivered on a Sat 6/22/13. None of the above was delivered on that day- On Sunday 6/23/13 the items were delivered to the wrong address and the driver from the flower company calls my friend telling her to walk down to the neighbors home to pick up a package that he "mistakenly" delivered to her neighbor instead of her? after she declined he delivered a very cheap pink carnations with a balloon that says "congratulations on your baby GIRL"??? after complaining to this BOGUS company and after hours of putting me through pure hell and difficult time they refused to refund my money and agreed on delivering a basket that is called " Luxurious Indulgence" manager name [redacted] None of the items promised to be delivered with an apology was honored and No REFUND was giving back to me. This company transfered me from one person to another with no respect to my time at all and no refund what so ever. Hope proper action will be taking by the Revdex.com to invistagate how many complaints out there about this so called proflowers.Thank youDesired Settlement: I would like a FULL refund for the service that was not provided. I want an apology for the embarresing situation they caused and I want them to send an apology to the recepiont as well.

Business

Response:

I called and spoke to this customer today. During our conversation she mentioned another order as well that she was unhappy with. I've fully refunded the order mentioned in this complaint and the one we spoke of today by phone. I've also sent out a complimentary order as promised, to the recipient she asked that an apology gift be sent to. I've also emailed our customer confirmation of all of these actions. We trust that this resolves the issue to the complainant's satisfaction.

Regards,

Corporate Customer Service Specialist

Review: I paid $83 for a boquet of flowers for a loved one for Valentine's Day to be delivered to her office. And when the flowers arrived they were wilted and ugly and looked nothing like the photo of the flowers I paid for online. I called customer service and the lady was incredibly rude and hateful to me and very hostile, even raising her voice at me. Customer service did refund my money, but tried to lay a guilt trip on me about it. They have completely ruined the surprise gift I sent and the way I was treated was unacceptable. I asked for the represenative's supervisor and she rufused saying that she didn't have a supervisor. This is a shameful company that should be put out of business.Desired Settlement: I would like an apology from the CEO and would like them to pay a quality florist to take a quality boquet of flowers to my loved one at their place of work before 3:00pm central time today.

Business

Response:

Good Afternoon,

We have reviewed this customer's order # [redacted] and find that this order has been refunded in full. Our flowers have a 7 day guarantee and we have sent out a replacement order at no cost to this customer. The new order # is [redacted].

Thank you, [redacted]

Review: I ordered a flower arrangement from proflowers.com today for my mother in law. There was no warning that I was being taken to a new website as it still had proflowers name on it just had florist express added to the name. The arrangement that I ordered was not what was delivered and florist express will not send out the correct arrangement. I asked for no money to be refunded, just to get the correct flower arrangement that I paid for sent out and they gave me a run around. I have already contacted my bank to dispute the charges. I feel that proflowers .com was deceitful in their practices about sending people to shady businesses and not letting them know they are no longer dealing with proflowers.comDesired Settlement: I want for the arrangement I paid for like it shows in the picture to be sent out.

Business

Response:

Good Morning,

I have reviewed this customer complaint and find that the order has been partially refunded in the amount of $49.41. Additionaly I have been advised by ProFlowers Florist Express that a second order was also delivered to [redacted]

When a customer goes to our ProFlowers site and is looking for a same day delivery the customer will be directed to our partner ProFlowers Florist Express.

Each floral selection will list the "recipe" along with the following statement;

All items pictured represent the types of arrangements we offer and may vary slightly depending upon availability in certain locations.All items pictured represent the types of arrangements we offer and may vary slightly depending upon availability in certain locations.

I have advised PF Florist Express directly of this customer's Revdex.com complaint. They have been asked to update us with any additional actions that may have been taken on this customers behalf.

Sincerely,

Review: I went to the ProFlowers website wanting to purchase a special they are advertising on their website... 15 assorted tulips, premium vase included, $19.99. Every time I click on the order now link it takes me to another page and I am unable to take advantage of this special. Even if I go to the specials section, this deal is not listed, it is only listed when you go to Flowers > Tulips. I took screenshots of the link/deal and where it takes me if whomever wants to see what is happening in this false advertisement. It is not a browser issue as I have tried via Chrome, Firefox, and Internet Explorer to click on this link.Desired Settlement: I would like to get this deal that is being advertised.

Business

Response:

Hello Team,

Thank you for bringing this customers concerns to our attention. We have researched this matter and have not been able to locate the specific promotion mentioned of the 15 assorted tulips with a premium vase for $19.99. We have however, found an offer for 20 Tulips + Free Standard Glass Vase + Chocolates for $19.99. We have emailed the customer this information, included the link needed to place the order with this offer and advised the customer to call us if assistance is needed to place the order. We have also notated his account so that if he has further complications placing his order, he may call us and we can price match so that he may benefit from the discount.

Thank you,

Review: Inflated, partially hidden, misleading shipping charges. Was charged 3 separate shipping charges for one order coming to one residence.

Very misleading!!Desired Settlement: Return shipping charges or cancel order!!

Business

Response:

To Whom It May Concern,

Review: My problem is that there was only a few flowers in the arrangement and

looked nothing like on the website. I have purchased from Proflowers before

and everything was great but not with this order. There has been plenty of

time for them to open and fill but they are still not like in the image I

expected from the website. I know how to care for them after we receive

them. It is as delivered the quantity of flowers that I am disappointed.Desired Settlement: FULL AND COMPLETE REFUND IN THE AMOUNT I PAID

Business

Response:

To Whom It May Concern,Please see email we have sent the customer below;Dear [redacted] Thank you for contacting ProFlowers through the Revdex.com. Please accept our most sincere apologies for the disappointment of your order We appreciate you taking the time to bring this to our attention.We want to resolve this issue as quickly as possible, but we are unable to locate your order. Please provide us with as many details listed below as possible and we will get back to you promptly: The order number you are writing about;The recipient's full name and address;The name, address and email address used to place this order;The approximate date of delivery;The type of product(s) sent. After the above information is reviewed and researched, we will gladly assist you with your issue. We look forward to hearing from you.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.We appreciate your business and truly thank you for being our customer.Sincerely,[redacted]

Review: To begin, I ordered for same day delivery. I paid for same day delivery and it was not delivered till late the following day. Second, once it was delivered it was not even close to what I ordered and paid for. When talking with customer service they said they could only issue me a full refund if they went and picked up the flowers that were already deliver to a friend for her birthday. other than that they said they could issue a 50% refund. I am not paying for the hideous arrangement they sent out. I could have gone to the grocery store and made a better looking arrangement myself. Customer service has been rude and not willing to budge on the refund. I have picture of what was delivered and what was ordered if needed.Desired Settlement: I would like a 100% refund and they will not pick up something that my friend has received as she did no wrong and is keeping her flowers.

Business

Response:

To Whom It May Concern; We sincerely apologize for [redacted] disappointment with her recent Florist Express order. I have reached out to Florist Express on [redacted] behalf and per her request a full refund of $53.72 has been processed. [redacted] will see a $8.00 refund issued on 3/5/15, $26.86 refund issued on 3/6/15, and $18.86 refunded 3/12/15. Again we sincerely apologize for her disappointment with this order. Please let us know if you have any questions or need further assistance. Sincerely, [redacted]Special Programs Support Agent

Review: I am very disappointed with your service regarding my order. I specifically paid for delivery for Valentine’s Day and I have been told that it would not be delivered until TUESDAY, FEBRUARY 16. That is not acceptable and additionally you have very rude phone operators. The person I spoke to was not helpful in the least and I was given a number to contact [redacted] at a time when they are closed.

If I had know that you could not uphold your end of the agreement I would have gone with a different company. You can be assured that I will not be using your service in the future and I request a refund of the Valentine’s Day Sunday Delivery of $9.99 as you failed to deliver this service based on what I paid. Regards, [redacted]Desired Settlement: A refund and formal apology

Business

Response:

The customer has received a full refund of $85.43. We have also sent a complimentary order of roses. Order number is [redacted] Delivery date of March 4.

[redacted] Customer Service Specialist

[redacted]

FTD Companies, Inc

4840 Eastgate Mall I San Diego, CA 92121

I had placed an order on November 28th 2015. Order number **SSN**25. It was for my fathers birthday Dec 3, 2015. I have a confirmation email that the order was placed and will be delivered Dec 3. On December 1 I logged onto the website and everything showed my order would be delivered dec 3.

Today I called at 3:00 pm to see if the order was delivered. I was told that my order was canceled. The representative stated my card information was not correct. I gave her all info and she then said she would not be able to deliver my order. This order was for my fathers birthday. I had asked why was I not contacted. She stated she did not know. The only reason I knew it was canceled was because I called to follow up.

I had asked to speak with a manager. I was told that there is no manager available and they would tell me the same thing. That there is nothing that they would do for me.

I asks for her name, [redacted]. I then asked again to speak with a manager and she refused. She then told me she was canceling my order and no longer assisting me. This whole situation was not my fault and my father does not have his birthday gift. I have never had such poor customer service any where. I will be sending a letter out to your home office as well. I would think a large company like yourself would invest in managers that could assist when a problem arises. My order was canceled and I was hung up on by [redacted].

Review: I have apparently been getting billed by "red envelope rewards (easy savers)" for $14.95 a month since Nov 2009 (I suspect I bought my mother something from Red Envelope online for her birthday). I question that I actually signed up for this in the first place. There has been zero email or any correspondence from this company telling me I was in this program. I searched my emails back through Nov 2009 and there is nothing. Shame on me for not paying closer attention to my credit card bill (blaming dear husband, though, who does these bills). I feel very frustrated and misled... I would never have signed up for a money saving program; all I was trying to do was send my mother a birthday present.Desired Settlement: Would love for them to reimburse me for the $720 I have been charged since I do not believe I ever agreed or signed a contract with them for this "service". More importantly, I would like to prevent companies like this from scamming and stealing money from other people in the future.

Business

Response:

To Whom It May Concern;

We sincerely apologize for [redacted]s negative experience with our partner program [redacted]. I understand that enrollment in this program was not her intention. I have contacted [redacted] on her behalf and they confirmed that her membership was cancelled. A refund has been processed in the amount of $659.75 (44 months of $14.95 and the initial $1.95) which is the full amount of fees charged to her for this program. This amount is not inclusive of anything already refunded to her if or when she contacted them directly. 9 of the months totaling $134.55 will be processed back to the card that was billed. The remaining refunds will be sent to her in the form of a check. We had a partnership with [redacted] where we provided customers an opportunity to click on and enroll in their service from our "order confirmation page after placing an order with us. We apologize for the negative experience with our partner and with the enrollment. We do not offer our partner programs to create a negative experience for our customers and regret that this has been the case for [redacted]. I was able to speak with [redacted] and personally apologize for her experience. If you need further assistance please do not hesitate to contact me.

Sincerely,

Special Programs Support Agent

Provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

Many, many thanks! I sincerely appreciate your actions and am hopeful this will help other consumers in the future.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: It has come to my knowledge that Red Envelope "rewards" has been billing my [redacted] credit card since 2008, $14.95 per month. When I investigated this further I have been told I "signed up" in 2008 via a purchase I made. In fact 2008 was the first purchase I ever made with them and have continued to purchase over the years. I have NO knowledge of signing up for any thing and have NEVER redeemed anything from said "rewards". This has been a circus of trying to get a response from anyone to include their posted 800 customer service # to the off shore 888 number on my [redacted] bill.

I am bewildered how any business can continue with such an egregious manner of gaining sales. I want my $1000 refunded in full via my [redacted] card. I want my account with Red Envelope closed and I want their "rewards" program investigated. For the 549 complaints they have had with a high percentage being listed per their rewards program; there must be accountability and this should not be allowed to exist. Thank you for your time.Desired Settlement: Refund full amount which was billed to my [redacted] card every single month since 2008. $14.95 a month. In excess of $1000. CLOSE alleged "rewards" program and CLOSE my account with Red Envelope as I will never purchase from them again. I want an email from this company reflecting completion of account closings. Thank you, [redacted]

Business

Response:

To Whom It May Concern;

We sincerely apologize for [redacted] negative experience with our partner program [redacted]. I understand that enrollment in this program was not her intention. I have contacted [redacted] on her behalf and they confirmed that her membership was cancelled on 10/7/14. [redacted] was issued a refund of $1093.30 (73 months of $14.95 + the initial $1.95) which is the full amount of fees charged to her for this program. 12 of the total refunds were processed back to the card that was billed.

The remaining refunds would have been sent to her in the form of a check. We had a partnership with [redacted] where we provided customers an opportunity to click on and enroll in their service from our order confirmation page after placing an order with us. We apologize for the negative experience with our partner and with the enrollment. We do not offer our partner programs to create a negative experience for our customers and regret that this has been the case for [redacted]. I was able to speak with [redacted] by phone to personally apologize for this experience. If you need further assistance please do not hesitate to contact me.

Sincerely,

[redacted]Special Programs Support Agent

Provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Shari's Berries advertises their flowers and berries product delivery for $39.99. I just ordered and final charges were $86.29! Over Double! Shari's advertises a price that they do not honor. It is extremely misleading and dishonest to advertise their flowers and berries special for $39.99 and then add on over $40 in additional delivery charges for standard shipping.Desired Settlement: A refund of $46.30. The difference between the price they advertised on multiple radio stations (Q95 - offer code 7272, and WIBC offer code IRIS) and the $86.29 they actually charge. This is truly a case of misleading advertising.

Business

Response:

To Whom It May Concern,

Please see email below sent to our customer;

Dear [redacted]

Thank you for contacting us through the Revdex.com . We apologize for any disappointment with our delivery fees. We have issued you a refund of $41.96 to the payment method used to pay for your order. We request that you please allow 5 to 7 days for the refund to process.

For the most up-to-date pricing on all of our shipping options, please visit the following [redacted]

Once again, please accept our apology. So please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call toll-free [redacted] weekdays, from 7:00 AM to 6:00 PM, PST.Sincerely,

[redacted]%3%3

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

---------- Forwarded message ----------From: [redacted]Date: Sat, Feb 21, 2015 at 4:43 PMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]I just received a refund from Shari's. You can close this complaint.

Review: I recently bought flowers through the ProFlowers website, where I was unable to cancel a transaction after noticing that I was charged more than I expected. I called their customer service less than 4 minutes after I made the purchase (around 6AM) and I was connected to what seemed to be a lady from Asia who could barely speak English or understand what I was questioning. She told me she couldn't make any changes and that I had to wait until 2PM PST time for the transaction to go through because it was pending, I agreed.

During the whole checkout process, I did not recall a price for standard shipping, but did notice a price of $14.99 before 1:00PM shipment. When the shipping option came up, standard shipping had no price tag next to it, but the other fast shipping methods had price tags of $14.99 and up. All the way through check out, I did not see any price tags for standard shipping and thought it was included in the price. After paying, I then noticed that I was charged for standard shipping and yes the total amount and breakdown of prices was to the far bottom right of the webpage, you literally had to scroll down to view the final total price.

I felt as if the standard shipping rate was hidden because when I called customer service, she told me you had to scroll down to the bottom and read the small fine prints for standard shipping. I can't understand how you would list prices for expedite shipping services but not standard shipping as it looked liked it was included. I read through some other Revdex.com complaints and it seems I'm not the only one questioning about the standard price shipping.. Also, I called the customer service number back around 11AM and was told my transaction already had gone through and that no further changes could take place.

So, my other question is, does that mean once you click submit, no changes could be made? If that is so, please put that in big bold letters before the submit button. Also, I paid for a card which I never got.Desired Settlement: I did received the flowers, chocolate, and vase, so I guess I'll take the hit on the prices for those even though after seeing the flowers, I felt cheated. This will definitely be my last time buying flowers online. Same quality as local vendors and much much more costly and poor customer service. What I want refund for is for the card which I paid for and never received, got yelled at for no card, shame on you!! Also, for the standard shipping cost which was hidden, at least that's how I felt, it wasn't posted in the right location with the other shipping services. Therefore, please refund the shipping cost and the cost for the card.

Also, ProFlowers must stop directing customers to seek an insufficient rebate with [redacted]. thank you...

Business

Response:

To Whom It May Concern,

Please see email we have sent to the customer;

Dear [redacted]

Thank you for contacting us through the Revdex.com. We apologize for any disappointment with our delivery fees. We have issued a refund of $15.98 for the standard delivery cost and for the care and handling. Please allow five to seven business days for it to reflect in your account.

For the most up-to-date pricing on all of our shipping options,

please visit the following link:

[redacted]Once again, please accept our apology. So please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call toll-free [redacted] weekdays, from 7:00 AM to 6:00 PM, PST.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and I am considering this complaint resolved.

Regards,

Review: On Monday 5/6/2013, I ordered Mother's Day flowers on ProFlowers.com. The total price listed on the Order Confirmation screen was $19.99.But when I checked my bank's website a couple minutes later I was charged $35.97.When I received the order confirmation via email it listed the following additional charges:- $12.99 for shipping- $2.99 for handling These charges were NOT listed on the Order Confirmation screen displayed on the ProFlowers.com website. I immediately called ProFlowers customer service to cancel the order, and I was told they "could not" cancel the order. They claimed that a warning was displayed on their website indicating that orders placed after 5/4 could not be changed. If this warning was present on their site (which I dispute), it was not in a conspicuous, easily seen location.Desired Settlement: To resolve this matter I want the full $35.97 credited back to my Visa card immediately.

Business

Response:

Good Afternoon,

Per the customers request we have refunded the order # [redacted] in the amount of $35.97.

Sincerely,