Provide Commerce Inc

Review: I went online to proflowers.com on the afternoon of Sept. 4th, they had a special 20% off for a first time client, I sent flowers to be delivered the next morning at the funeral home with all of their contact information too. My [redacted] mother and I walked in and there were NO flowers from us. I had not been called or contacted, so I asked the funeral director if the flowers might be there, he asked who I ordered them through, when I told him Proflowers, he said we have a lot of problems with them and sometimes when they get the flowers they have to assemble them. I went out to my car and called and was transferred around for at least a half hour, I told them to cancel the order, it had gotten so late in the day and he was to be buried in the morning. Now I have seen weird credit amounts pending on my account and now they are all gone and I am charged the full amount $105.95. It was deceptive advertising and discounts that were not discounts, and in my mother's day it is an outrage to not have your flowers there when visitation starts, but I always used a local florist, and after this mess, that is all I will use. I just hope complaint #[redacted] doesn't come next with another family distraught.Desired Settlement: IMMEDIATE REFUND $105.95, and a gourmet variety basket sent to my Us for all the trouble we went through in our time of grieving.

Business

Response:

A full refund was issued on 9/6/2013 in two parts, one for the shipping costs and the other for the actual item. I emailed her to explain this and to happily offer the gourmet variety basket she requested. We just need the date she wants it delivered and to what address.

Review: I had an issue with product quality of the flowers I had ordered from Pro flowers. The flowers had started to wilt and die within 5 days of receiving them. I had emailed them about my issue, and I was unhappy with the results they had provided me. They would only give me a refund of 29.97 when I spent almost 90 dollars. This is very concerning to me because Pro flowers has a "guarantee" that comes along with their product and it reads as follows:"The ProFlowers Guarantee: We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days."So I called to get a full refund and they denied my request because I did not call with in 48 hrs. Sort of misleading consumers, this is sort of a false advertising scheme. You cannot put a guarantee on something and not go through with a consumers request. I will NEVER shop with them EVER again and will be sure to pass the word along to many others.Desired Settlement: WANT FULL REFUND!!

Business

Response:

Good Morning,

We have reviewed the customer ProFlowers Florist Express order #[redacted]. Per the customer request a refund of the balance remaining of $59.84 has been submitted to be processed.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The advertising price for the flowers I ordered for Valentine's Day was $19.99. After all was said and done the final price was $75. Not only is the price misleading, but I did not receive everything I ordered. The vase, main center point for a bouquet of flowers was missing. So after paying nearly 4 times as much as stated, I was missing part of my order on one of the most important days of the year for a couple and their relationship.

After being offered a refund of a mere $12 and 20% off future orders, I have expressed that I am not interested in either of these options, yet things have not changed.

I am severely upset with this service and refuse to even consider using them again until this debt is settled in full. My order # is [redacted] Thank youDesired Settlement: A full refund due to the vast misrepresentation of full price and because I did not receive everything I ordered.

Business

Response:

The total of this order was $57.95 and was fully refunded in two transactions. One transaction was done on 2/17/2015 for $12.00 and the balance of $45.95 was refunded on 2/21/2015.Regards,[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Review: Upon ordering from the company I received in excess of 40 spam messages a day. I unsubscribed from their Email list and still continued to receive spam. I contacted the company to have my email removed from their list completely and was told that there is a lag time of up to 10 business days before the "emails" would stop but I continue to receive the excessive spam.Obviously they are making money on the side selling customers Email to companies that spam. Very annoying.Desired Settlement: No settlement requested.

Business

Response:

Please advise the Complainant that I have escalated his issue to our In formations Technology department and have been assured as of today that he has been opted out of all future emails from our company. Please let him know that we sincerely apologize for any inconvenience these emails may have caused.

Sincerely,

Review: I ordered a floral arrangement well in advance of Easter. I paid extra for guaranteed delivery on the Friday before Easter Sunday. The flowers were not delivered. I was not contacted by Pro Flowers. I learned from the recipient that no flowers arrived as of Sunday. I called customer service and had to manuever my way through their automated system to get a live person/customer rep. The system placed me on hold to wait for them. I waited 15 minutes before a live person came on the line. He confirmed that the flowers were not delivered. I asked why and he said because they ran out of the containers for that arrangement. I said no one called to ask if I would like to choose an alternative so that the flowers could be timely delivered. He said they would be delviered Monday AFTER EASTER. On Tuesday, I learned that no flowers were ever delivered. I called and requested a refund and was told I could receive a credit to my account in the next 5-10 business days. I consider this to be extremely unprofessional, unreliable, and discourteous customer service. I wonder how many people tried to send a thoughtful arrangement only to have none arrive. That is the point of FLOWERS. They seemed to care nothing about the outcome and I bet if I never followed up I would have been charged for something which was NEVER going to be delivered at all.Desired Settlement: I would like to have an immediate refund. I would like to have an apology. I would like to have a gift card or complimentary service.

Business

Response:

To Whom It May Concern,We have researched order [redacted] and found that a full refund has been issued back to our customer. We have also emailed our customer a gift certificate, for future use, along with our sincere apologies. Please let us know if you have any questions. Thank you[redacted]Corporate CS Specialist

4840 Eastgate Mall

San Diego, CA 92121

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered flowers for Valentines Day from ProFlowers. On the website it said that the arrangement contained 12 roses and 2 baby breathes. When the product was received, it was what was included in the order, however, the flowers were not standing up in the vase that was given because it was not full enough. The photo they have advertising this product clearly shows a full vase of 12 roses and a lot of baby breathes. It must have more then 2 because there is no way that the vase would filled with only 2 baby breathes in it. The picture is misleading and does not clearly depict what would be sent because even if it said 2 baby breathes on the website, I would have no idea how full it would be and from the look of the picture, I assumed that the baby breathes would be fuller just like it is in the picture.Desired Settlement: I would like a refund because of the misleading photo and information provided by ProFlowers. I would have never ordered from them if they clearly depicted the product properly.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed the customers account and have acted on their request for a full refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: the advertizement listted a dozen red roses at 19.99 if I used Manly or Mountian in the magnifying glass after numerous attempts the web site would not respond. When I called ###-###-#### I could only get a more expensive arrangement. This would appear to be a classic bait and switch.

Business

Response:

Whom It May Concern,

We are always willing to assist our customers in placing orders and honoring any current promotional offers that we are advertising. Our offer of 1 dozen assorted roses for $19.99, was for the cost of the item only. This did not include shipping, care and handling or tax. We do apologize for any confusion this customer may have experienced regarding our promotional offers. We are here to assist our customers 24 hours a day and 7 days.

Please let us know if you have any questions.To

Thank you,

Review: During the ordering process, at one point you select your shipping method. The first method listed is "standard shipping" with no price indication next to it. Each additional shipping option indicates a price. It would lead you to believe that the standard shipping was no additional charge. (This is very common these days when you have a larger order.)

There is no indication in the ordering process until the very last screen that they will be charging a high shipping and a high "care and handling" charge. And even with that final slip-in of the information, it still feels very unethical. They give you a long list of items you have ordered and their prices to the left. In a small box at the right, they give a summary that then includes these additional charges.

When I called them about this (because I didn't even notice the difference in charges until I received the summary email), confirmed to me the underhanded practice they were doing. The lady I spoke with indicated that I should have noticed a button labeled "details" next to the standard shipping. That button would have given me a chart showing pricing. However, on the actual shipping selection page, there is no indication that "details" is a hidden list of charges. Most stores will have a "details" button to give you details on how long the shipping will take for each shipping type, not a way to hide the charges from obvious viewing.Desired Settlement: I would like to see them change their shipping choice page to include how much they will actually be charging for shipping and "care and handling" so that you truly know what amount you are being asked to pay. Or, at a very minimum, change the "details" button to something like "charge details".

Business

Response:

Good Afternoon,

This customer has been refunded the shipping charges incurred of $19.98. An email with a detailed explanation of our delivery fees has also been sent to this customer.

Sincerely, [redacted]

Review: I ordered an arrangement to be delivered on Wednesday, February 4th. It was not delivered as promised. On Wednesday afternoon, I called to check the status on my order and ProFlowers verbally committed to delivering the arrangement on Wednesday and still did not.

I want a full refund. I was offered a 50% refund and a free delivery to my co-worker. This service is unacceptable and I am very disappointed that ProFlowers does not stand by its commitment to deliver a product I ordered.

I am being told that the order was delivered to the church on the next day. My coworker has not received the arrangement. I requested it be delivered to the funeral home for the family to enjoy at the viewing on Wednesday. It was never shared with the family on the next day, Thursday. This is unacceptable for me to pay for something that I intended to have at the viewing, it was reported to be delivered for the funeral and the family did not get it. I request a full refund or at least the 50% refund and a free deliverly to my co-worker.Desired Settlement: I request a full refund or at least the 50% refund and a free deliverly to my co-worker as they first offered.

Business

Response:

To Whom It May Concern,

We have researched order [redacted] and sincerely apologized that the occasion was missed. A refund for the remaining balance paid for the order has been issued and an apology gift certificate for the full value of the order emailed to the customer.

Please let us know if you have any questions.

Review: Roses were delivered half dead. Followed directions to give them food and they were dead the next day. I paid over $70.00 for these.Desired Settlement: Refunding of my total order including shipping fees.

Business

Response:

Refunded our customer in full. Called spoke with him to advise of full refund and to let him know had he called us initially we would have refunded him no questions asked. We always take our customer's at their word.

[redacted]

Customer Service Specialist

[redacted]

[redacted]

FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Mother's Day is coming and I want to say something about that. In our family we don't wait for the special day, we just send things when it is convenient. I wanted to send something to my mother, my daughter, and my son's wife. Handel on [redacted] radio was going on and on about Shari's Berries. I went to the website and they look DELICIOUS!!! So I put together 3 special orders, costing close to $300 altogether. They charge you for the order, and then charge you again for the delivery fee. And you cannot combine two orders, they charge an individual delivery fee for each order - even to the same person.....and the orders didn't even arrive together: they were each delivered separately.

One 'two item' order was for San Diego. One was for Oregon. And the third 'two item' order was for Washington state. I ordered them on Tuesday. The orders were all put on [redacted] trucks in [redacted], at 1am in the middle of the night on Wednesday morning - - for delivery on Friday, May 2nd. Now, these are chocolate covered strawberries and this is in triple digit heat.

The next day the orders spent all day on the [redacted] truck in the heat and were driven down to [redacted] and were changed to other trucks that night. The next day, Thursday, May 3rd, they spent all day again on the hot [redacted] truck traveling north to [redacted], where they were transferred to other trucks and spent all night again on the hot [redacted] truck.

Friday morning they left [redacted] for their destinations and were dumped on the front porches with no call or even knocks on the doors.

By the time my family members found the boxes and opened them, the strawberries were no longer fresh and firm, and the whole $100 purchase for each person was NOT a delightful surprise, but a disappointing frustration.

I had already called the Shari's Berries company when I tracked the packages and saw that they weren't even sent from the same state and in the heat they just sat on the [redacted] trucks. But without my knowledge, my family members called them to tell them about the unfavorable condition of the fruit upon arrival, and Shari's Berries said they would refund my money. This is the email I got from Shari's Berries:

===================== [redacted] May 3 at 12:43 PM

To: [redacted] Thank you for contacting us. Your credit card has been refunded for your unsatisfactory order in the amount of $33.97. Please allow a minimum of 5-7 business days for your refund to fully process, depending on your financial institution. If there is anything else we can be of assistance with, we are available to you 24 hours a day, seven days a week and we look forward to serving you. [redacted] Head of Customer Care

======================

This for nearly $300 worth of miserable service and rottiing strawberries. I would strongly advise people NOT to fall sucker as I did. They put out a whole lot of hype and guarantees, but none of it worked for me. Just letting folks know. ...[redacted]Desired Settlement: Impossible now to repair the disappointment, lack of the intended surprise and excellent gift. The least that can be done now is to refund the complete expense I suffered. NONE of the three orders were successfully delivered or in good condition.

Two of the orders were: Order Total: $82.94

.............................................................. 82.94

and the third was: Order Total: $96.94

.............................................................._______

The amount I paid for all three orders $262.82

I would like the full amount to be refunded please.

This was a total disaster and not worth a single penny. This company is irresponsible and does not share the truth with customers who are ordering their product. The delivery man, even down in [redacted], just threw the box of Strawberries on the porch in the heat and didn't even bother to knock to let my Mother know. She is very ill and did not go outside and find it until the day was over and the berries were beginning to spoil. None of any of the items I sent were eaten or enjoyed.

Business

Response:

To Whom It May Concern,

We have researched order [redacted] & [redacted] and a full refund has been issued, with our sincere apologies.

Please let us know if further assistance is needed.

Thank you,

Review: VERY deceptive practices. I was on to book flowers for family. I left but received an email to return and complete the order for a 10% discount. At the same time I received an email from [redacted] for a special purchase offer ( I purchased it). When I returned to get the 10% discount not only did I NOT get it but the fee was even higher than to start... then when I applied the [redacted] ALL discounts disappeared..... VERY DECEPTIVEDesired Settlement: I would like the price that was offered. As it stands I paid 39.99 instead of 22.49 plus 14.99 shipping PLUS 2.99 HANDLING??? plus taxes. Totaled over $62 for something that should have only cost me 22.49

Business

Response:

In reviewing our customer's complaint we do see that he did receive the $30.00 discount for the [redacted] promotion he mentioned. We sincerely apologize that he did not receive the promised 10% as he should have and for this reason we have issued a refund of $4.00 for this. In regards to our shipping charges: We feel our shipping costs are reasonable when you consider that we are shipping perishable items quickly and our customers can select the actual delivery date that he/she wants the gift to be received on guaranteed; and we ensure that it arrives fresh and ready to be enjoyed (arrives in bud form, ready to bloom for sevdral days).

Best Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not know how $4 is the difference between what I was charged $39.99 annd what the offer was $22.49

Review: I made a purchase on proflowers.com on 7 May 2014 for two sets of flowers delivered on mothers day to two different locations.

Upon noticing that it was an extra $14.99 charge I immediately called the company to change the shipping date to save myself $30 in shipping fees. The first individual I talked to on the phone advised me that I could change the shipping date and she would change the amount that was going to be charged. I changed one set of flowers going to [redacted] to thursday or friday (8 May 14-9 May 14) and the second set going to [redacted] from the 11th (mothers day) to the 10th of may and the person I was speaking to assured me the price that I would be charged would be approximately $30 cheaper. One would be approximately $45 and the other would be approximately $46.

I then checked my bank account today 10 May 2014 to see if the charge was different per my conversation with the individual on the phone and it was not, causing my bank acct to go into the negative. I called proflowers.com to try and settle this and one gentleman was talking to me when my phone cut out and I called back. The next individual I spoke to said there was nothing I can do so I stated your company lied to me and there is nothing you can do. She said thats correct. At that time I told her that I am filing a greivence with the Revdex.com and my bank and hung up because she was set on not trying to help me find a solution to this issue.Desired Settlement: I am wanting proflowers.com to repay me the additional 14.99 per order from the Mothers Day charge that I was promised.

Review: A gift was ordered for me and was to be delivered monthly. I have not received this months item, and the customer service person specifically told me she cannot help me. That by her calculations today is the second Wednesday of the month when my item was to be delivered per the purchase at the beginning of each month. (12/4/13 was the start date for 12 months). They will not give me a full refund only tell me that a manager will call me later because they are so busy with Valentines day.

[redacted]Desired Settlement: I expect not only an apology for the rudeness of the treatment, but my delivery on time at beginning of the month per the order and their acceptance of the money. I also expect that they cover either the costs of the bouquet I had to buy since theirs came over one week after I expected it!

Business

Response:

To Whom It May Concern,

We have researched this recipients orders, and order [redacted] was delivered at front door Wednesday, 02/19/2014 at 9:45 A.M.

lease let us know if further assistance is needed.

Thank you,

Review: I ordered flowers for my girlfriend to be delivered at her workplace on Valentine's Day. Because of inclement weather, the delivery was postponed by one day. The company alerted me, late in the day on which the flowers were supposed to be delivered, that the flowers would now be arriving on Feb. 15th instead of Feb. 14th. This I understood. Weather is not something the company can control. However, my girlfriend wasn't going to be at work on the 15th. So I sent the company three emails. First I asked how I could change the delivery address so instead of the flowers arriving at my girlfriends workplace, they would arrive at her home. Then, after the company failed to respond, I requested to cancel my order entirely. I hoped that by canceling the order, I could use that money to buy my girlfriend a gift before she got off work and we went out to celebrate the holiday. I also contacted FedEx to try and change the delivery address, but their customer service told me that such a request would have to come from the company. But the company never responded to any of my emails. Instead they delivered the flowers to the wrong address, on the wrong day, even after I explicitly cancelled the order. I simply don't understand how a company cannot respond to such basic customer concerns.Desired Settlement: To warn the public about the company's poor customer service

Business

Response:

Though we were unable to stop the delivery of his order we did issue a full refund on 2/16/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and, yes, the company did issue a refund and I am completely satisfied by this response.

Regards,

Review: ORDER #: [redacted] On October 8, 2015, I order same day delivery flowers for my girlfriend's birthday to be delivered at [redacted]. I contacted Pro Flowers that same day and learned that the flowers were in delivered, while in fact, my girlfriend had not received. The following day, on 10/9/15, I contacted ProFlowers again who told me that they were unable to get in touch with the local florist, but will attempt to redeliver the flowers again. The flowers were never delivered on the 9th, however, they were finally delivered on the 14th. I paid $59.97 for the flower arrangement, but was delivered was totally different. The company charged me $14.99 for standard service, plus $4.99 for same day delivery.Desired Settlement: I would like a full refund of $59.97 because the flowers were not what I ordered, plus a I did not get the service that I paid for, and the flowers were not delivered the same day. In fact, they were delivered 3 days later.

Business

Response:

We have sent the customer an email with an apology and confirmation of a full refund for her order.

Review: My wife ordered Flowers from ProFlowers on internet. Delivered and done, started to get daily e-mails about flowers and providing other e-mail addresses for money. Very aggressive e-mail marketing. Sent Unsubscribe notice at least 60 days ago, still get almost daily e-mails. Not every time but most every time I sent another unsubscribe. Sent e-mail to contact info and they indicated that takes 10 days, pointed out web site indicated 48 hours. Suggested they needed to update web site which they did. But today I got another marketing e-mail about flowers. I simply want e-mails to stop....yes I could put their mails on spam and never see them again but what if my wife purchased a product from one of their multiple internet businesses.Desired Settlement: I saw all the complaints against this firm when I looked them up in Revdex.com. Just trying to warn others that unless you daily e-mails do NOT use them for an internet purchase. They take over your e-mail and fill it will spam.

Business

Response:

To Whom It May Concern;

This customer has been unsubscribed and opted out of our promotional emails.

Desired Settlement:

I saw all the complaints against this firm when I looked them up in Revdex.com. Just trying to warn others that unless you daily e-mails do NOT use them for an internet purchase. They take over your e-mail and fill it will spam.

Please let us know if further action is needed.

Thank you,

Review: PROFLOWERS has charged us 14.95 for 24 months for a total of 358.80. For unauthorized monthly billing. My wife signed up for this on her credit card. We have received nothing for this charge. This is a mirror site on PROFLOWERS. I am 62 and should no better than to let this happen. I have bought flowers from them since 2000. For a promise of some kind of service they could not describe when I called them in another country.Desired Settlement: Refund money from not receiving any service for the monthly charge. We did not authorize monthly billing certainly not for 2 years. This is taking advantage of old people.

Business

Response:

To Whom

It May Concern;

Review: My husband ordered a Pink Calla Lily plant for me for Valentine's Day from Proflowers. They were frozen upon delivery. I called Proflowers to have them rectify the problem. They were going to send another delivery of the lily plant. Upon the next delivery, a completely different plant (miniature yellow rose bush) was delivered and once again was completely frozen upon delivery. I emailed the company (they say they will respond within 10 hours and no response after 24 hours) to let them know of the problem and have not heard anything back. I asked for a refund of my husband's $34.99 plus delivery charges.Desired Settlement: Refund of money spent

Business

Response:

Hello

I ordered online at Proflowers.com a bouquet of flowers to be sent from my kids and I to their mother at work for Mother's Day. I paid extra to ensure they would be delivered on time. I checked the companies website by mid day and it had no tracking number. I called and received a recording stating it was standard for Mother's Day to not have a tracking number and that deliveries were guaranteed by 8:00 pm local time. I called my wife and disclosed to her (thus ruining the surprise), that we had sent her flowers. My wife stated she had not received any. As it was now 8:30 pm local time, I called ProFlowers.com and told them they had not been delivered. The representative politely stated FedEx had attempted to deliver the flowers at 8:56 am and that the business was "not open yet." Apparently no other attempt was made to deliver the flowers. As the business was a LARGE LOCAL HOSPITAL OPEN 24 HOURS A DAY, I found it this comment to be ridiculous. After waiting 22 minutes on hold, the polite and empathetic representative told me a credit had been issued. Checking my email I found a canned email response, devoid of any empathy whatsoever, stating it would take 5-7 business days to get my money back. Unfortunately, money was not the issue for my kids and I. This experience with this company effectively ruined Mother's Day for my family this year. Now that Mother's Day has come and gone, my only recourse is to use all venues available to relate my negative experience. I DO NOT RECOMMEND DOING BUSINESS WITH PROFLOWERS.COM.