Provide Commerce Inc

Review: ProFlowers Order number [redacted] (spaces added so that your system would not call it a social security number).. Placed an online, same day delivery order on the morning of 3/2. Late on the same evening I went to check delivery status online. Online I was directed to call 1-(888)241-2553. After dealing with an automated teller for a few minutes, which told me that they had attempted to contact me because they could not meet the delivery date that they had agreed to,(which I was not contacted, no phone messages, no emails) I was put on hold for 28 minutes when a representative finally answered.I explained to them the situation. That I had placed a same day delivery order that was not delivered and I was not contacted. I was told that they would refund the same day delivery charge and deliver the order the first thing the following morning 3/3. In the afternoon of 3/3, I decided to check the delivery status. Again I went through the cumbersome online teller.... To which I was once again told by the same automated teller, that my delivery could not be made, and that they had attempted to contact me (which they had not) So I switched to a representative once again. The representative agreed that they could see where they had missed the delivery not once, but twice.... but could not understand my frustration. This was a simple flower order.... This was flowers for my adopted mother's birthday..... What made matters worse and shortened my fuse is this is the my 3rd dealing with ProFlowers, and the 3rd time that that failed to deliver as promised. The first time was for my wife on our anniversary, the second was for a funeral and this time for [redacted] birthday. They are in the florist business. They should understand that delivery dates are for a reason and have a purpose. Delivering the flowers 4 or 5 days later than agreed upon and paid for date is totally unacceptable....Desired Settlement: Refund.... A written apology to me and an ORAL apology to [redacted]. They can contact her at [redacted] and explain why she never received her birthday present from her adopted son.........

Business

Response:

We issued our customer a full refund on 3/4/2015. I also called his recipient to apologize for the nondelivery of his gift and am sending her a complimentary order to deliver on 3/18/2015. Lastly I emailed an apology to our customer and confirmed his refund was processed on 3/4/2015.Regards,[redacted]Corporate Customer Service SpecialistProFlowers4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Review: On 5/8/15, I placed an order on ProFlowers.com for 2 different BOUQUETS of flowers to be sent to 2 different addresses. Before submitting the order, I called to ask what the "special handling" fee was for. The representative explained the fee was for arranging the flowers. I then submitted the order, and immediately received the confirmation email. A few hours later I received emails stating my order had been shipped, via [redacted]. I called the customer service number, and it was explained the flowers and vase would be in a box, and the recipients would have to arrange the flowers. I went back to the website to look at the items I ordered. The item descriptions do NOT say the flowers would have to be arranged. In fact, the pictures shown is the reason I made those selections. While on hold with an agent, the call was disconnected. I called back and got an agent that was very rude and unprofessional, even laughing at my concern in this situation. She offered to cancel my order. I explained to her the order was already shipped. She stated she would refund my purchase since I believed I was misled by the website item description, but then hung up on me. I then called, requested to speak to a supervisor, and was told by 2 agents, there weren't any supervisors available. I was finally able to get to a supervisor, and he explained that all online flowers are delivered by [redacted], and offered me the handling fee of $30 as a credit. I explained I always order from local florists, and that information should be included in the item descriptions.Desired Settlement: I would like a FULL refund, because the website is misleading to consumers. Here's he link to one of the items I ordered[redacted]

Business

Response:

Good Afternoon, We have reiewed the customer's order [redacted] and see that he order has been refunded in full as of May 10, 2015Sincerely,[redacted]

I sent my girlfriend some flowers at work, autumn themed roses, and they arrived exactly when I requested. The flowers were closed at first and opened over the next couple days. They looked great and lasted over a week. I will order again in the future!

This company is a fraud. I ordered a birthday cake 3 weeks before my daughters 5th birthday. I received email confirmation that the cake would be delivered on the birthday and paid extra for the Saturday delivery. The cake never came and my daughter did not have a cake on her 5th birthday as we live in a rural area. All I got from Cherry Moon was "your order fell between the cracks" and you will get a refund. Gee thanks.

Review: I ordered flowers for my sister, [redacted] for her birthday and was supposed to be delivered on her bday January 10th, 2013. She didn't receive the flowers on that day, the local flower shop said they couldn't find her apt. I gave correct address. The flower shop called her to ask if she could come and pick up flowers the next day. Mind you, 2 months before my sisters bday, she lost her son (my nephew) to a tragic accident and not even 8 days later, her fiance, died of a heart attack. Now, her bday came in Jan and she's still grieving and she's being asked to come and pick up her own flowers for her bday and I paid for delivery fee of $12.99 (standard delivery fee) but the flowers weren't delivered to her. She picked up her own flowers. I had contacted them and sent them an email 2x with no response.. I had checked my "spam" to check and see if I got a response and I asked them to credit me back my delivery fee.

To my knowledge I haven't heard one word.Desired Settlement: I believe that since I paid $69.68 and $12.99 of that was for delivery fee, where the flowers weren't delivered, I want that fee back. (my credit card has a new experation number on it, so it would do any good to have credit card refunded, as I would have to give my credit card/exp date to them for credit. I would like a FULL REFUND on flowers/delivery fee of the $69.68 fee that I paid for the flowers. Giving the circumstances, I dont think this is right or fair.. Why should my sister have to go and pick up her own flowers for her birthday, 2 months after she lost her son & fiance. My nephew was hit by a semi and my sisters fiance, had a heart attack.. I just dont see the justification in charging me a delivery fee when in her grieving , she has to go and pick up her own flowers and I was still charged the delivery fee. Because of me making an effort to contact them 2x with (to my knowledge) no response, I am seeking full refund of the total that I paid .. I had even went through Pro Flowers to buy a sympathy spray for my nephew's memorial service. I thought I had given them ample time to get back to me, but no reply. I had contacted customer service regarding me requesting a refund . No sorry for not delivering your flowers , we'll happily credit back the delivery fee, as we called and asked the recipient to pick up their own flowers, nothing.. I feel I should receive a full refund !!! Thank you

Business

Response:

To Whom It May Concern,

We have reached out to this customer and issued a full refund for their order.

Please let us know if you have any questions.

Thank you,

Review: Mr. [redacted],

I am very upset with your company. I ordered my mother some flowers for her birthday on 04/28/14. I paid extra to have them delivered to her the same day of the order. The order was placed first thing in the AM, as to give them the time they would need. At about 4:15pm, I spoke with my mother who had not received the flowers yet, and would soon be leaving from work. I called your company, and got a very nice lady to assist me. I asked her where the order was. I was placed on hold for 10 minutes, only for her to come back and say that the flowers were not going to be delivered to my mother, as there was no one in her region (Taylor, TX). I understand that sometimes people make mistakes, or that not all resources are available, but a phone call in the AM would have been greatly appreciated, as so I could find another company that would deliver to her. I did not get a phone call in the AM, as a matter of fact, I did not receive a call from your company notifying me the flowers would not be delivered at all. I had to call your company to find the status. Pretty upsetting. So then the lady who was assisting me put me on hold again or another long period of time, and came back to tell me my credit card would not be reimbursed for 5-7 business days. At that point, in a very calm voice I asked to speak with a manager. I then got hung up on. I called back and another lady answers the phone and asked me what was going on. I told them I would like to speak with a manager, who advised me there were only supervisors, and no managers. So I asked the lady to let me speak with a supervisor. She puts me on hold for at least 15-20 minutes, when then another lady with a strong accent gets on the phone. I asked her if she was a manager and she said no, she was just a customer service representative. I asked her to speak with a manager. She said she could not give me the manager until she knew what the problem was. So I explained to her what had happened, and she put me on hold for 30 minutes. At this point, I had to leave and get off the phone, and was tired of holding for someone I was probably not going to get to speak to, so I had to hang up. As a manager in the medical field, I know how important it is to address problems and concerns with patients/clients. I would expect a manager/supervisor to have called back to see what they could have done. Nothing…no call. NOT good customer service. NO flowers. AND my money was on hold. This was a horrible experience. So, of course, when something goes wrong, somehow the word gets spread. I always let people know when someone did a good job, but I also let people know when someone did not do a good job. I have spoken with people about this incident, and was told by another person that a very similar incident happened to her with your company and that she no longer uses ProFlowers. I wish I would have known that, as I would have went with a different company to order my flowers.Desired Settlement: acknowledgement

Business

Response:

Hello Team,

Thank you for bringing this customers concerns to our attention. We have reviewed ths customers' account and have recovered the following information. As the customer placed this order to be delivered same day in a rural area, there were no available florist to fulfill her request. The customer was emailed at the time to inform her of this, the customer is correct that no call was made to verbally inform her. The authorization for this order has fallen from the customers credit card and a $60.00 giftcode has been sent to the customer so that they can place an order complimentary if they chose to try us again.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The advertised bouquet looked nothing like the picture. I was charged for the vase, and was also charged two separate shipping charges. One of which I did by see until the payment had been submitted. I received a picture of the bouquet, they looked terrible, were droopy and never even bloomed. I paid over $60 for this and it was a complete waste of money. I'm so disappointed and angered that my Mother's Day gift was so terrible.Desired Settlement: I want a full refund so that I can purchase a proper gift.

Review: I recently placed order #[redacted] with proflowers.com. When reviewing the invoice, I noticed a strange fee.I am concerned that the company is adding a hidden charge that is unjustified to my recent flower order. I wrote to the company directly to get an explanation of how the "Care & Handling" fee differs from the cost of delivery. I have not gotten a response.As far as I can tell, the "Care & Handling" charge seems like a hidden fee that's part of a bait and switch to suggest a lower price than the one actually charged.With no response from the company to explain the charge, I am left to conclude that this is a deceptive business practice.Desired Settlement: Proflowers.com should refund the "Care & Handling" fee charged.After noticing this charge, I have reviewed my records and found that the company has placed the same hidden fee on 3 previous orders that I have made. Each fee is for $2.99. I believe I should be reimbursed a total of $11.96 for these charges. (Previous order numbers: [redacted])If the company is serious about respecting their customers, I feel a discount on a future order would be appropriate.

Business

Response:

On 5/14/2013 we emailed the customer an explanation of the care and handling fees and where they are explained on our website. As a goodwill offer we included a $15.00 gift code for her to use on a future order over the next year.

Corporate

Customer Service Specialist

provide-commerce

4840

Eastgate Mall

San

Diego, CA 92121

Phone:

800-233-9551

Email:

[redacted]@providecommerce.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While the company did offer a gift certificate, they did not address refunding the fee that I disputed in my original complaint. In essence, they are only offering me something if I spend more money with them and pay the same fee again. As I stated before, I hope the Revdex.com will further press the company to remove the fee. I remain unswayed in my opinion that it is a hidden fee tacked onto the end of an invoice in an effort to lure customers in with a lower advertised price. I'd also like to add that I found it quite embarrassing on the company's part that they referred to me as "her" when I've never heard any gender ambiguity associated with the name [redacted].

I still feel I was owed a refund, and more importantly, I sincerely hope that the Revdex.com's rating of the company will reflect their deceptive pricing practices.

Regards,

Business

Response:

To Whom It May Concern,

On 5/14/2013 we emailed the customer an explanation of the care and handling fees and where they are explained on our website. As a goodwill offer we included a $15.00 gift code for her to use on a future order over the next year. We had also included screen shots of where this information could be found on our website. The current fees for the care and handling is disclosed at the review your order page, prior to confirming an order, giving the customer an option to close out if they do not agree with the cost.Please let us know if we can be of further assistance.

Thank you,

[redacted]Corporate Customer Service

Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: 858.729.2800

Email: [redacted]@providecommerce.com

ProFlowers | RedEnvelope | Cherry Moon Farms | Shari's Berries | Personal Creations

Review: Today I Ordered flowers to be delivered on Thursday feb 13 for $ 39.99 I clicked the botton for standard delivery $ 2.99 so other selection was click or pick I discovered there were additional charges of $ 14.99 and a 3rd charge of an additional $2.99 thus bringing my total to $ 60.96 I phone immediately to cancel the charge as well as disputed I phone the (800) 580-2913 spoken to a woman name [redacted] who I express my displeasure with and wanting to my order I requested a confirmation in my email and as some 7 hours later have yet to get confirmation of cancellation of order # [redacted]

Please make note of this company and their business practices and poor customer service

Order number: [redacted] Ship to:

[redacted] delivery on 2/13/2014

Hugs and Kisses - 5 Gifts in One Qty: 1 $39.99

w/I Love You Pick $0.00

w/Rocky Mountain Chocolates $0.00

w/Teddy Bear $0.00

w/Elegant Ruby Vase $0.00

Sub-total: $39.99

Standard Delivery: $14.99

Guaranteed Feb. 13 Delivery: $2.99

Care & Handling: $2.99

Order Sub-total: $60.96

Tax: $0.00

Order Total: $60.96

Amount Charged: $60.96Desired Settlement: refund to credit card can forward other communications

Business

Response:

Hello,

We have emailed the customer that the order has been confirmed deleted and that the authorization on their credit card will fall in accordance with their financial institution.

Review: I ordered flowers from their website and want to cancel the order after seeing the total charges and how ridiculous the charges were. All the extra fees cost more than the flowers do!!! I called Pro Flowers to cancel the order and the woman that answered refused to let me cancel, wouldn't let me talk and then hung up on me when I asked for a manager. Incredibly rude customer service.Desired Settlement: I just want my order cancelled and the charge not put on my Visa Debit card.

Business

Response:

To Whom It May Concern,

We have researched our database and are unable to locate this customers account or order. We have emailed this customer and requested additional information to locate their order so that we may further assist.

Please let us know if you have any questions.

Thank you,

Review: I ordered the Make a Wish flower arrangement from pro flowers. They arrived at the residence wrong. I called the company and was hung up on 4 times. The 5 person who answered did not do what the prior person who answered the phone told me they would do. The company advertised a flower arrangement and didn't deliver what I ordered. I wanted a refund. The 4th person I spoke to said they would refund my $67. While processing the claim, he hung up on me. The 5th person I spoke to said they would only refund my money if they went back to the residence and picked the flowers up. This is NOT ok. Why did I pay for a product and not get what was advertised? I have pictures of what was advertised and what was delivered.Desired Settlement: I would like my full purchase price refunded since the company advertised a product and didn't deliver what was advertised and paid for.

Business

Response:

A full refund has now been processed for this order and a 50% discount code emailed to the customer with our apologies was sent today.

Regards,

Review: I ordered a sympathy basket for my daughters fiance and family.We are in [redacted], they are in [redacted].

My daughter happened to be on [redacted] with him when the basket arrived. If I hadn't seen the picture I wouldn't have believed it. I was actually embarrassed that my name was on the card! I understand substitutions, but the basket I ordered was described as a "array of stunning, lush plants and white Peruvian lilies in a sweet woodchip basket, adorned with a white ribbon" It was NONE of that.

No array of plants, no lilies or any flower whatsoever, not even a bow! It was a few of the same green plant shoved in dirt in a basket. ! I called Proflowers and was told the florist in California was closed...at 3pm? They assured me they would keep calling and take care of this that day; they would have the local florist take back the pitiful basket they delivered and replace it with something that at least resembled what I ordered.

I also left a message on Proflowers facebook page and they asked me to email them the info, which I did. I have since left and received a few short messages back and forth on their facebook page, with them only responding for me to email, which I do, and still no answer. The [redacted] rep also stated that they don't deliver on Sunday, yet my email clearly states it was to be delivered on Sunday! I have emailed customer service at several different emails and finally received one email back stating they were ignoring me because they thought someone else was taking care of it. No one has taken care of anything. I am still waiting for the basket I ordered to be delivered.Desired Settlement: I would like a replacement basket delivered. One that looks like the basket I paid for! This is ridiculous. I have spent more time and energy on this than I ever would have dreamed! This company and their customer service is a nightmare!!! How can a company have so many bad reviews all over the internet and still be in business? Why is this allowed to happen?

Business

Response:

Because our florist was unable to deliver the basket our customer requested we issued him a complete refund on 11/11/2015.

Customer Service Specialist

An [redacted] Companies, Inc

4840 Eastgate Mall I San Diego, CA 92121

Gifts.com Website.

Beware if you are ordering from this company. My experience has been frustrating and the customer service is nonexistent. I ordered a retirement gift and paid $39.85 to expedite the order (2 day air). The order was processed and shipped on Monday. Today is Thursday and no package. Mr [redacted] (from Gifts.com customer service) stated that I misunderstood and I needed to allow 3-5 days for them to process the order, then the 2 day air time is added on with UPS. The problem with Mr [redacted]'s statement is UPS tracking shows it was picked up and processed on DAY 1. UPS made the error, but Mr [redacted] and UPS do not take responsibility and I paid a premium to get the package in a timely manner. I called Gifts.com, eight times during business hours and was automatically routed to the "after hours" voice mail. UPS and Gifts.com do not offer a remedy. The problem with Mr [redacted] is that he failed to read my email and respond adequately. Be ready for poor customer service and a lack of an adequate response from this business. For your awareness, paying for overnight service (by Mr [redacted]'s and Gifts.com standards), means you MAY get it within 6 working days.

I saw a promotion for Mother's Day flowers and ordered Roses with free Chocolates $19.99 +s/h. On clicking through the site they gave me a calendar to choose dates of delivery and I picked Sat. It moved on after delivery addresses to picking a payment method and entering card info stating, "your credit card will not be charged at this time" I picked my Paypal account and it then stated THANK YOU FOR YOUR ORDER. They hit my card charging me $49.06. THEY NEVER GAVE ME ANY OPPORTUNITY TO REVIEW THEIR ADDITIONAL CHARGES! When I called they stated that there was an additional charge for Sat delivery and the delivery charge + tax. I told them I wanted it canceled as it was going to make my payments in my account bounce. They offered me a discount but said that would take 5-7 business days to post. I again explained it would make my recurring payment bounce and disconnect my services. They assured me they would cancel the entire transaction as I requested right away. Then said someone would call me back with the submission and no one did. Shortly thereafter I receive a letter from cust service stating they were giving me a partial credit that could take up to 28 days to process! After five e-mails and 3 calls to Paypal and 3 calls to them flipping out that my payments from my account would now bounce they finally canceled the authorization.

The rep explained to me that, "We are aware of the "glitches" on our system and are working very hard to correct them." YEAH RIGHT!! I HAVE NEVER MADE AN ONLINE PURCHASE BEFORE WITHOUT GETTING A TOTAL FIRST PLUS IT WAS $30 MORE THAN STATED.

GRIMEY SCAMMER WAY TO DO BUSINESS!

Really appreciate worrying my payments would bounce and having my precious time sucked away by them:) THANKS PROFLOWERS $$%%^^%*#^^%^&

Review: Order flowers for Mother's day and the were pathetic. I was embarassed. Flowers werer already dying when delivered. No greens included like shown in the picture. Very misleading advertising on website as to what the product will look like.Desired Settlement: Refund my credit card. Order: [redacted]

Business

Response:

To Whom It May Concern,

We have researched this customer's account and a full refund has already been issued back to the customer.

Please let us know if you have any questions.

Thank you,

Review: I ordered, and was charged for, three identical bouquets with Smiley Face Keepsakes to be delivered to my three daughters. Instead they each received different bouquets and vases, and in one case the flowers were just left on the doorstep for seven hours in the eat of the day.I contacted ProFlowers and they apologized and agreed to refund my money right away. This did not happen, so I contacted them again and they apologized for not refunding the money and promised it would be refunded. This did not happen.Desired Settlement: Refund the $118.96 as agreed.

Review: On December 14, 2013 I went online and issued an order for delivery of Flower's to be made on December 20, 2013. I received two emails on December 20, 2013, the first email stated my flowers wouldn't be delivered on time and they are refunding my delivery charges. Then I received an email approx. 10 mins later and it stated the flowers I ordered which were Holiday Lilies were not available and they are replacing my order to Candy Cane Lilies and would be delivered on December 20, 2013. They also advised me that I would also receive a refund of 50% of my order. I tracked my package and received no information about where my flowers were. I called that day and was told about the credit of $25 that they were given me but never answered my question on to when my flowers would be delivered. They next day December 21st I called and asked for a supervisor I was told there was only one supervisor there and that person was in a meeting. I requested a callback and still haven't received one. I called again on December 23rd and asked again where my delivery was and again it can not be answered. I asked if and when they do get delivered will them be alive and I was told no. I issued a replacement order and was told the earliest they could be delivered was on the 27th which is after Christmas. I was told I could pay $4.99 to have them shipped overnight and delivered on Christmas Eve. How dare they request me to pay when I ordered them on the 14th. I feel this company does not care about there customers. I wanted them delivered before Christmas not after. I asked for the name and address for the CEO of this company and was told they don't know and can not get me this information. I asked again for a supervisor and was put on hold for over 15 mins and at that point I hung up. I sent them an email that I would be contacting you. I don't understand how a customer can not speak with a supervisor.Desired Settlement: I'm not looking for any other refund for which they already promised me. I want an apology, I feel since this was there mistake they needed to do whatever they had to do to get my order delivered before Christmas. They should have added more flowers to my order to make it more complete or to showed they cared and took ownership of there mistake. I feel they don't care about there customers and I feel that is very wrong.

Business

Response:

To Whom It May Concern,

We have reviewed this customers order [redacted], and our bank of record shows this order was never charged and a replacement order was sent to make up for the this order.

Please let us know if you have any questions.

Thank you,

Review: I ordered a dozen red roses in a free vase online. It showed $29.99 plus $9.99 delivery. Total was $39.98. But when I received an email it showed $58.60. I called ProFlowers and they said there was nothing they can do. I asked to cancel the order, they said impossible. I am very, very upset.

Desired Settlement: I want ProFlowers to refund me the money, because they mislead people. How could $39.98 turn to $58.60?

Business

Response:

As requested we have issued a full refund and emailed the customer confirmatio of the refund.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

<a title="http://www.proflowers.com/

http://www.proflowers.com/blocked::http://www.proflowers.com/" href="http://www.proflowers.com/">[redacted]

Review: My daughter sent me flowers I had picked out for Mother's Day. I was so excited for them, as they were beautiful in the photo on their website. They arrived. They looked like crap. They did refund her money, and offered to resend them to me. They could not guarantee they would look like the photo, so I picked another bouquet. It arrived a week and two days AFTER Mother's day. It, too, was crappy. Half of the buds were already blooming, the others were not. It looked nothing like the advertised photo, just like the first one did not look like what was advertised, either. I called in and was very upset. This was just on Friday the 24th. I escalated the call to a supervisor. [redacted] said none was available. they would have him call me within 24 to 48 hours. It is over that time. I have heard from no one. Now, less than a week later, and the bouquets are guaranteed for seven days, the unopened buds have fallen off and are laying all over my table.Desired Settlement: I want an inanimate object delivered so it can't die. I have picked the item out. It is $21.00 over the initial cost of the first bouquet. I don't care how much more it costs. I want to be happy, I want to enjoy SOMETHING for Mother's Day. I am DONE with flowers from ProFlowers. They need to STOP the false advertising, and give the customer what was pictured.

Business

Response:

To Whom It May Concern:

We have researched this customer's order and a full refund has been issued back to the Sender as requested, a upgraded bouquet was sent as a courtesy to this customer and a gift certificate for $57.96, per our company guidelines we have over exceeded what we can offer.

Please let me know if you have any questions.

Thank you,

Review: I purchased a [redacted] for myself using my Credit Card and I purchased one for my Elderly Mother using her credit card. I proceed to the Sherri's Berries website to make my order. I placed the first order using my credit card and it processed fine. I went in and went through the process to use my mothers card and it charged my card twice. I didn't set up an account NOR did I give the company permission to keep my credit card information. If it wasn't for the [redacted] I wouldn't have purchased from the site because they are over priced and to have my card charged without my permission is a HORRIBLE first impression.

Not only that when I called the young lady I spoke to laughed like it was funny. Now my account is overdrawn because of this issue. The young lady I spoke to couldn't provide me with proof of cancellation and it's still showing in my account. This company has stolen money from me. Order Number [redacted] Totaling 56.97.

Desired Settlement: I want the money refunded and I want any fees associated with this transaction credited.

Business

Response:

Hello,

We have contacted the customer regarding this matter and she has stated that the $56.97 authorization has dropped off her account, and that that matter was resolved. She was happy that I had called her to resolve the matter. No further action needed.