Provide Commerce Inc

Review: Shari's Berries advertises their flowers and berries product delivery for $39.99. I just ordered and final charges were $86.29! Over Double! Shari's advertises a price that they do not honor. It is extremely misleading and dishonest to advertise their flowers and berries special for $39.99 and then add on over $40 in additional delivery charges for standard shipping.Desired Settlement: A refund of $46.30. The difference between the price they advertised on multiple radio stations (Q95 - offer code 7272, and WIBC offer code IRIS) and the $86.29 they actually charge. This is truly a case of misleading advertising.

Business

Response:

To Whom It May Concern,

Please see email below sent to our customer;

Dear [redacted]

Thank you for contacting us through the Revdex.com . We apologize for any disappointment with our delivery fees. We have issued you a refund of $41.96 to the payment method used to pay for your order. We request that you please allow 5 to 7 days for the refund to process.

For the most up-to-date pricing on all of our shipping options, please visit the following [redacted]

Once again, please accept our apology. So please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call toll-free [redacted] weekdays, from 7:00 AM to 6:00 PM, PST.Sincerely,

[redacted]%3%3

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

---------- Forwarded message ----------From: [redacted]Date: Sat, Feb 21, 2015 at 4:43 PMSubject: Re: You have a new message from the Revdex.comTo: "[redacted]I just received a refund from Shari's. You can close this complaint.

Review: It has come to my knowledge that Red Envelope "rewards" has been billing my [redacted] credit card since 2008, $14.95 per month. When I investigated this further I have been told I "signed up" in 2008 via a purchase I made. In fact 2008 was the first purchase I ever made with them and have continued to purchase over the years. I have NO knowledge of signing up for any thing and have NEVER redeemed anything from said "rewards". This has been a circus of trying to get a response from anyone to include their posted 800 customer service # to the off shore 888 number on my [redacted] bill.

I am bewildered how any business can continue with such an egregious manner of gaining sales. I want my $1000 refunded in full via my [redacted] card. I want my account with Red Envelope closed and I want their "rewards" program investigated. For the 549 complaints they have had with a high percentage being listed per their rewards program; there must be accountability and this should not be allowed to exist. Thank you for your time.Desired Settlement: Refund full amount which was billed to my [redacted] card every single month since 2008. $14.95 a month. In excess of $1000. CLOSE alleged "rewards" program and CLOSE my account with Red Envelope as I will never purchase from them again. I want an email from this company reflecting completion of account closings. Thank you, [redacted]

Business

Response:

To Whom It May Concern;

We sincerely apologize for [redacted] negative experience with our partner program [redacted]. I understand that enrollment in this program was not her intention. I have contacted [redacted] on her behalf and they confirmed that her membership was cancelled on 10/7/14. [redacted] was issued a refund of $1093.30 (73 months of $14.95 + the initial $1.95) which is the full amount of fees charged to her for this program. 12 of the total refunds were processed back to the card that was billed.

The remaining refunds would have been sent to her in the form of a check. We had a partnership with [redacted] where we provided customers an opportunity to click on and enroll in their service from our order confirmation page after placing an order with us. We apologize for the negative experience with our partner and with the enrollment. We do not offer our partner programs to create a negative experience for our customers and regret that this has been the case for [redacted]. I was able to speak with [redacted] by phone to personally apologize for this experience. If you need further assistance please do not hesitate to contact me.

Sincerely,

[redacted]Special Programs Support Agent

Provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a Deluxe Yellow Rose Bouquet on Feb 11, 2016 and paid a total of $112.97 ($89.99 flowers, $17.99 Standard Service Charge, $4.99 Guaranteed Delivery) scheduled for delivery on Feb 12, 2016 for my wife for Valentines Day. The were delivered as scheduled and looked fine but by the following day we noticed some of the greenery was starting to get a little dark around the edges but it wasn't a major concern since the flowers looked fine at the time.

My wife had neck surgery on Feb 17th and was released and we returned home on Feb 19th at which time we notice that several of the yellow roses had not opened and looked shriveled up so the following day (Feb 20) I contacted ProFlowers but they refused to do anything because it was not within 7 days. I reply to the denial and received an email stating it was being reviewed but haven't heard from anyone since.Desired Settlement: refund of the $112.97

Business

Response:

We have issued a full refund to this customer and email confirmation of this along with our sincere apologies.

[redacted] Customer Service Specialist [redacted]

FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Consumer

Response:

It’s been two days since they stated I was issued a full credit but we haven't received the credit as promised yet!!!

Regards,[redacted]

Business

Response:

I just spoke by phone to our customer. He stated that right after he responded to our action he did receive his refund. I asked him if the issue was now resolved and he stated yes.

Regards, [redacted] Customer Service Specialist

FTD Companies, Inc 4840 Eastgate Mall I San Diego, CA 92121

Review: Purchased two dozens rose to be arranged in vase and to be delivered on Valentine Day at a cost of $111.35.The roses where delivered in box with the vase and how to arrange the flowers.The flowers arrangement was not what I order from the picture on the Proflowers web site. I call Proflowers and spoke to a Mr.[redacted] who told me that the way the orders or delivered.I was offer a credit of ten dollars over the purchases price,but only could use for the same type arrangement.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have refunded the order in full and have sent the customer a letter of apology as we did not meet his expectations. A $25.00 gift code had been sent to him for the negative experience.

Thank you,

Review: Ordered flowers for valentines day. Not delivered on time. Issued coupon code for reimbursement. Company will not honor coupon code. Very disappointed.Desired Settlement: Refund or honor coupon code.

Business

Response:

Good Afternoon,

The customer's account has been reviewed and we see a refund was processed on 2-14-2015 per cx request. The original offer to the customer was that we would be happy to issue a refund, a replacement or a gift code. Initially the customer had requested the Gift Code. Then a request to refund instead was submitted. Once the refund was processed the code originally issued was deactivated.

Sincerely,

Review: I ordered flowers for delivery to a funeral home for a funeral 9/9/2015. The flowers were not delivered on this date. I spoke to their customer service at 4:12pm on 9/9/2015 and advised my flowers were not delivered. The customer service agent stated they were unable to find a florist to complete the order. I was told the order would be cancelled and I would not be charged. I also sent an email to customer service saying - the flowers were not delivered do not charge my card ! I received an email from Proflowers on 9/11/2015 stating the order had been cancelled. On 9/14/2015 my card was charged for $123.98 ! I have called customer service on 9/15/2015 & 9/16/2015 . I was transferred 4 times on both days and was told both times someone would have to call me back. no return call. I have emailed customer service 4 times in 2 days - no resolution! What's really sad is I was actually a good customer to ProFlowers. No more.Desired Settlement: Per Pro Flowers website they give refunds for dissatisfaction - well, I am pretty dissatisfied that my flowers did not make it to a funeral in time - so a refund would be nice.

Business

Response:

Review: I have apparently been getting billed by "red envelope rewards (easy savers)" for $14.95 a month since Nov 2009 (I suspect I bought my mother something from Red Envelope online for her birthday). I question that I actually signed up for this in the first place. There has been zero email or any correspondence from this company telling me I was in this program. I searched my emails back through Nov 2009 and there is nothing. Shame on me for not paying closer attention to my credit card bill (blaming dear husband, though, who does these bills). I feel very frustrated and misled... I would never have signed up for a money saving program; all I was trying to do was send my mother a birthday present.Desired Settlement: Would love for them to reimburse me for the $720 I have been charged since I do not believe I ever agreed or signed a contract with them for this "service". More importantly, I would like to prevent companies like this from scamming and stealing money from other people in the future.

Business

Response:

To Whom It May Concern;

We sincerely apologize for [redacted]s negative experience with our partner program [redacted]. I understand that enrollment in this program was not her intention. I have contacted [redacted] on her behalf and they confirmed that her membership was cancelled. A refund has been processed in the amount of $659.75 (44 months of $14.95 and the initial $1.95) which is the full amount of fees charged to her for this program. This amount is not inclusive of anything already refunded to her if or when she contacted them directly. 9 of the months totaling $134.55 will be processed back to the card that was billed. The remaining refunds will be sent to her in the form of a check. We had a partnership with [redacted] where we provided customers an opportunity to click on and enroll in their service from our "order confirmation page after placing an order with us. We apologize for the negative experience with our partner and with the enrollment. We do not offer our partner programs to create a negative experience for our customers and regret that this has been the case for [redacted]. I was able to speak with [redacted] and personally apologize for her experience. If you need further assistance please do not hesitate to contact me.

Sincerely,

Special Programs Support Agent

Provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

Many, many thanks! I sincerely appreciate your actions and am hopeful this will help other consumers in the future.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered flowers to be delivered. The flowers were never delivered and the company stated they would be issuing a refund on multiple occassions. I have never received a refund, and when asked to provide a bill or statement showing the refund was processed, they have stopped communicating with me.Desired Settlement: I would like a full refund which they stated they were going to provide.

Business

Response:

Called spoke to this customer and explained to him that he was never charged for this order. He may have seen an authorization hold on his account back in October 2013 but we never settled that charge and this is why no refund was ever issued. He checked his bank account while on the phone with me and verified what I was saying was true. I sent him a gift code for 50% off his next order as no one in our company took the time to explain this to him earlier.

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

<a title="http://www.proflowers.com/

http://www.proflowers.com/blocked::http://www.proflowers.com/" href="http://www.proflowers.com/">[redacted]

Review: I recently purchased a floral arrangement for a funeral service on 11/29 for a friend of mine's father that passed. I made sure I bought the "gauranteed delivery" shipping as the service was being held at 10am on 12/2. On 12/2 I received an email at approximately 9:30am informing me that my foral arrangement will not make it to the service in time, therefore negating the fact that I spent an extra charge on the "guaranteed delivery". I was then informed that it would arrive by 1pm that time, it did not. At this point I became very upset and repeatedly inquired with ProFlowers' customer service department who ended up giving me the order at zero charge and that my credit card would be refunded in full. Soon afterwards I was informed that the order was cancelled all together. My response from customer service was something to the affect of, "that should not have happened". I have reached out to them three times in regards to an explanation as to not only why that happened, but as to how they were going to rectify the situation. They have not gotten back to me. I am appalled at the lack of customer service and their blatant disregard for the satisfaction of not only their customers, but the families/friends of their customers (lets not forget this was for a funeral service).Desired Settlement: I just want them to stick by their word and delivery a product to a grieving family. Thank you.

Business

Response:

We did issue a full refund back to this customer. According to our notes this customer did speak by phone with [redacted] our Director of Customer Service on 12/3/2013. The notes indicate that he was at work when he called and that this customer was going to return [redacted]'s call at his convenience. There is no notation in this customer's account notes where he ever did return our director's call. I have tried to connect with this customer as well by phone twice this week and have had no luck. I was going to propose sending his original recipient a nice flower arrangement or a fruit basket directly to his home with our apologies for having missed the funeral. In lieu of this and since I haven't been able to reach him by phone I sent him a gift code with our apologies for $150.00 which is good until 12/19/2014.

Review: I placed an order for flowers to be delivered the same day (2/11/15) and was charged for the service ($4.99 extra). The florist did not deliver the products that day and asked me to re-schedule the delivery for the next day (2/12/15). I obliged, as there was really nothing else I could do, but asked to be refunded for same day delivery service charge (still pending as of today). I called the 800 number several times on 2/12/15 to check the status of the delivery. I was told TWICE that the flowers were out for delivery and would be delivered by the end of the business day. I called again at around 7:15 PM and waited for over 20 minutes for someone to tell me that they were still going to be delivered. I made the comment about what time it was and she stated that they deliver up until 7:00 P.M. I told her that it was already after 7 P.M. She placed me on hold and "called the florist", who stated that they would have to wait to deliver them tomorrow (now 2/13/15). I told the CSR that I would like to cancel the order, so she put me on hold again to ask the florist why the flowers were not delivered as scheduled. She then got back on the line and told me that the florist called the recipient of the flowers and they told them not to deliver the flowers until the next morning, so I did NOT cancel the order. The flowers were indeed delivered the next morning (2/13/15, 2 days later), but when I spoke with the recipient of the flowers, I was told that NO ONE had called them regarding flowers being delivered at all. I was lied to repeatedly and when I tried to cancel, I was lied to again.Desired Settlement: I would like a refund of my entire purchase and an apology from the company.

Business

Response:

To Whom It May Concern,

We have researched order [redacted] a full refund has been requested and a complimentary order [redacted] with our apologies has been sent to this customer.

Please let us know if you have any questions.

Corporate Customer Service Specialist

provide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Review: My husband purched these flowers for my birthday.They did not come even though I was home all day, we tracked the purchus online and it was stated the they had been delivered when we contacted pro flowers, they satated that they ran out of time. My husband then left them instructions to deliever them on Monday and to have my wife sign for them . I was home all day, I contacted pro flowers at two pm today 12/22/2014 concerning the flowers and they stated that they were out for deliverly. At 4:44pm this afternoon I contacted pro flowers a second time and they could not contact the florist due to them being closed. I personally feel that this is fraud, becasue they are claming that it was delivered on saturday 20th when it was in fact not. we tried to resolve this issue with the company Pro flowers and they have been dishonest with their company practices . I have opened a complaint with Pay pal concerning this issue, and will be in contact with them concerning our funds used to buy these items. I am very unhappy with this buisness. Thank you the time you spend on this matter. [redacted]Desired Settlement: I would like our money returned to my husbands paypal account, I would also like for this review to be published on your website for bad bussiness establishments. I will be posting on all social media accounts

Business

Response:

Good Afternoon, The order refernced in this complaint [redacted]shows as delivered in our system. The delivery date appears to be the 22nd of December. This order was placed through our partner ProFlowers Florist express. I have forwarded the complaint to this partner and asked for a prompt reply. Once this response is received we will follow up with the resolution. Sincerely, [redacted]

Review: I placed an order on 12/08/2014 with Proflowers online. I ordered the Divine Peace Bouquet ( Premium Grade) for a funeral service on 12/10/2014 @ 11:00 AM. I paid $89.83. The website said if the order was for a funeral service please enter the service time, which I did. I have all confirmation paperwork saying I did so. On 12/10/2014 I received an email stating that there was a problem with the order and could not be delivered. I was to call or email them. I called on 12/10/2014 @ 3:50 PM. Customer Service Rep [redacted] said that the florist said it was their fault and they did not see the order in time. I asked why would that happen, [redacted] put me on hold and said she called the florist. [redacted] said that the florist was sorry and offered a free upgrade to the recipient's home. I told her that I would tell me husband because the recipient are his friends and we would discuss it, and I would call back. My husband and I agreed that it was unacceptable and we would like the name and phone number to the florist to figure out how that happen. I called back 20 minutes later. [redacted] again answered the phone. I told her I want the name and number to the florist as this is a funeral service and not someone's birthday that could be delivered any time. There was a service time 11:00 AM. Then she told me that the flowers were delivered at 1 PM 12/10/14. I asked how is that, you just told me 20 minutes ago the florist offered me an upgrade? Then she told they didn't start delivering till 11:00 AM and that there was no service time on the order. I told there is, I have all the paperwork to prove it. I told her if there was an extra charge for the flowers to be there on time I would have bought it. But the website services make sure to include a service time so the flowers are on time. I did. Then she put me on hold. Came and offered 40% and then 50% the bill. What? I said what is going on? I asked for the florist name and # plus I didn't receive 40% or 50 % of the flowers?Desired Settlement: Continue from Problem.... I asked for 100% refund. I asked for someone that could approve that and before I could finish my sentence [redacted] had me on hold. Then came back saying your on hold for a manager. Then came back and said a manager will call be back in 30 minutes. It's been 2 hours so far. This is unbelievably rude and poor customer service. This is for a funeral service. You can't change that. It's not a birthday or holiday were you have all day. A time was set I spent $89.83 and I want a full refund. This incredibly insensitive as well. This is a death of a special person and a total disrespect by the customer service rep [redacted] , the manager and proflowers. I also would like to know what was the covering for? How could the flowers not show and florist offering an upgrade then 20 minutes later they arrive but 3 hours late. Please refund my full amount. Any one dealing with a death does not deserve an outcome like this.

Business

Response:

As the customer requested we issued a full refund of this order on 12/11/2014.

[redacted]Corporate Customer Service Specialist

Review: I order flowers and chocolates from http://www.proflowers.com, they never look as good as the picture, and seem to have only a few days left. The chocolate was melted. I contact them by email several times and they stated they was having issues. I told them to call me because I was not waiting to be put on a long hold.Desired Settlement: Nothing, pretty much done with them except for buying strawberries.

Business

Response:

To Whom It May Concern,

We have researched the order and reached out to this customer, please see email below:

Dear [redacted], Order Number:[redacted]

Thank you for contacting ProFlowers through the Revdex.com. We sincerely apologize that the chocolate covered berries arrived melted, and the flowers only lasted a few day. We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.

We have applied a refund of $81.68 to the payment method used on your order, which can take 5 to 7 business days to reflect in your account. Please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the MasterCard Account Interchange to confirm the funds and transfer to you. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.

Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [email protected] or call us toll-free at ###-###-####. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.

Sincerely,

CCSS [redacted]

Review: I ordered flowers from proflowers.com by clicking on a link for Free Shipping. I was asked to select from a small number of options to get the Free shipping offer. I selected one of the options and proceeded with checkout. Once in the checkout screen, I noticed they were charging me $14.99 for shipping. No matter what code I put in, the shipping was not removed. I needed to send these flowers for my sister as she in sick and getting out of the hospital. I continued with the order but I am very unhappy with the process and bait and switch advertisement. I am fairly tech savvy so I noticed the issue but many are not.Desired Settlement: They need to stop deceiving customers who need to use their service. Honor Free Shipping when advertised.

Business

Response:

The reason the free shipping offer didn't work for this customer is that she clicked on a free vase offer after entering our website from the free weekday shipping offer link. Since we only allow one promotional offer per order this switch cancelled out the free shipping offer. She did contact us directly on 6/9/2014 regarding this issue and as a courtesy we not only allowed the discount for the vase we discounted $17.98 for the shipping as well.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business is misleading customers. It it not clearly stated for the average customer that only one offer is available. I was lured into purchasing thinking I was getting free shipping and a free vase. Once I had invested the time to select the product, enter all the shipping and billing information (at least 10 -15 minutes if they are different), it was only at the last step did I realize my order was costing $30 more due to high shipping costs. I was purchasing this for someone who was sick so I had no choice but to purchase it.

The is misleading to all consumers and the "Free" offers need to be more straightforward.

Regards,

Business

Response:

In response to our customer's comment that it does state our policy regarding discounts on our website it can be found under the Customer service link on our website under Customer service FAQs Specials and Promotions

Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

Please note even though our policy is to allow only one promotion per order we did as a courtesy allow her to apply two discounts to her order.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I live in Portland Oregon where there is no sales tax and when Proflower.com finalized my sale the charged me sales tax. I wrote them and they said they always charge sales tax. I have ordered over the internet many times and have never been charged by other companies a sales tax based on where the product is coming from. The sales tax is always based on the taxes in the area where the consumer originates the sale. I mentioned that to them and they informed me that no one had ever challenged them on this before so I must be mistaken.Desired Settlement: I would like the amount of tax that was calculated on the charge refunded to my card as it is not a lawful charge.

Business

Response:

All sales tax is charged according to the individual state tax laws based on the delivery address and the type of item. This customer's order was delivered to Vancouver, WA. were sales tax is charged on flowers.

Regards,

Corporate Customer Service Specialist

Review: I ordered flowers at [redacted] for a funeral. I placed the order in the early morning of 2/15/15. I was charged $65.94 for the flowers to be delivered on 2/16/15. I called Monday night on 2/16/15 after not receiving an order confirmation email and the status could not be confirmed. I was told that [redacted] contacted the local florist about an order confirmation and I should get an email confirmation after delivery, the next morning. I never received it. So I called again Wednesday morning after midnight and still was again told that [redacted] cannot confirm delivery, even though they had all day Tuesday to find out. So then I am asked to call back again Wednesday, after 9am. Then I receive an email from [redacted] at 2:47pm on Wednesday 2/18 stating that the flowers were delivered. The email confirmation did not specify the date or time of delivery. Since the confirmation was late, I asked for the date and time. They answered back on 2/19/15 at 12:56pm stating the flowers were delivered between 9:30am-10:00am on 2/16/15. The next day 2/20/15 I receive an email stating [redacted] had requested the delivery confirmation from the shop and will contact me as soon as they receive specific information. On 5/13/15 I received word from the family that they did not receive the flowers. I immediately contacted [redacted]. I asked them to investigate the matter as to why the flowers I paid for were not received. Their answer was "it was made at 10:00AM on 02/16. " I contacted [redacted] again 5/14/15 and as I stated previously the family did not receive the flowers. I told them if this is the extent of the investigation, it is unacceptable and I wanted a full refund immediately. The service I paid for was not provided. I have not heard from them since - over two weeks ago. I trusted this company to provide something that was important. This was for a funeral to represent my support and it didn't happen. Very disappointedDesired Settlement: To receive a full refund for non-delivery of the service I paid for. And for [redacted] to provide better service for any future customers especially dealing with personal events such as funerals.

Business

Response:

As requested we have issued a full refund back to our customer. We sincerely apologize for this poor experience and have reported it to the management of [redacted] for further review.

Regards,

Customer Service Specialist

An FTD Company

–––––––––––––––––

FTD Companies, Inc

4840 Eastgate Mall I San Diego, CA 92121

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received a full refund and consider this complaint resolved.Thank you.

Regards,

Review: I was on the following website...[redacted]. IT STATES, FREE SHIPPING WITH ANY ITEMS ORDERED ON THIS PAGE.... I went to check out and it stated there was a delivery fee even though it states that delivery us free. I called into Pro Flowers and stated the issue and was told, place the order and then call right back and we will refund you the $64.95. I placed order.. Order #[redacted] then called back and spoke to [redacted] She advised me that they will not honor the website ad and offered me a $25 discount. This is not what the website states. I asked for a supervisor and was told she doesnt know the name of a supervisor and gave me an email address. I stated that I was going to contact the Revdex.com and attorney general as this is a classic case of defrauding the customer TWICE.Desired Settlement: At this point, THESE WERE MOTHERS DAY FLOWERS. and I am now forced to go to a different provider. I am asking for an additional $181.70 refund on top of the now canceled order. I am contemplating filing a complaint with the attorney general at this point, as this is absolutely unacceptable to defraud a customer. The website STILL SHOWS free shipping yet they will not honor it

Business

Response:

As requested we did refund a total of $64.95 for his shipping fees on 5/8/2014. The order was shipped and delivered as ordered. We do not feel a full refund is warranted.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Unfortunately, this is an un acceptable response. I feel that it may be in my best interest to just pursue this with my Attorney General who I have reached out to already. This is a typical case of attempting the defraud the consumer by offering something in writing on their website, and then failing to honor it. I spent 52 minutes on the phone arguing with a customer service rep named [redacted] only 3 minutes AFTER I had just spoke to an agent who said it would be no problem.

In the first 20 minutes [redacted] stated "we do not give refunds at all", in the following 10 minutes after that she offered me $25.00, all the while refusing to let me speak to customer service. [redacted] did admit that she was working at a remote office and customer service supervisors don't exist. In the final 3 minutes of the phone call I was finally told, we decided to refund the shipping for you.

So, let me get this straight, PRO FLOWERS advertises FREE SHIPPING, then doesn't honor it, forces the customer to call in, and then denies it again. only AFTER I demanded a full refund did they decide to honor THEIR OWN PROMOTION. Per my conversation with my Attorney General, I was told to feel free to pursue this with them and they will gladly pursue it, should the Revdex.com have no success.

The reply from the customer service rep, conveniently leaves out the details of the situation and ignores the MAJOR issue here of attempting to defraud a consumer.

I will await a reply, If ProFlowers doesn't value a customer who has ordered from them for 8+ years, and feels that false advertising and defrauding a consumer is acceptable, I have no issue pursuing legal action with our attorney general. Fortunately for myself, I have everything well documented, recorded, and videoed.

My request is simple, refund the order amount and don't attempt to defraud a consumer by advertising something you have no intentions of honoring.

PS.... I HAVE NOT RECEIVED ANY REFUND TO DATE ( AS OF 5/13/14 , ORDER WAS PLACED 7 DAYS AGO) So even that has not happened yet.

Please advise If I should pursue through attorney general instead, I really have no problem going to the media with this as well, as large corporations who try to walk all over consumers doesn't sit well with me]

Regards,

Business

Response:

We have gone ahead and issued this customer a complete refund. If he would be willing to forward us the advertisement he received for free shipping it would be greatly appreciated.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I purchased a dozen roses, a bear, and chocolates for Valentine's Day to be delivered "Guaranteed Morning Delivery" 8am-12pm on Friday 2/13/15 at my wife's place of business.

It is 5:00pm on 2/13/15, and my wife is out of work for the weekend and has never received the package. I paid $36 for the shipping for a package that has been lost. $35 was for the product.Desired Settlement: I believe that I should be refunded the entire $71 that I paid for a product that was not only never delivered between the guaranteed Morning delivery of 8am-12pm but also has never been delivered at all.

Also, do not advertise Morning Delivery between 8am-12pm if you can not deliver. This was for Valentines Day by the way and now the moment is lost. Thank you very much Proflowers.com!

Review: I ordered a dozen of assorted roses and half of a dozen of chocolate covered strawberries. The flowers were supposed to be delivered on Thursday, February 11th and the berries on Friday, February 12th. The flowers didn't arrive on Thursday. When I called Customer Service to find out the reason the delivery wasn't made, I was met with a combative person who gave me an ultimatum, She would send out a replacement shipment of flowers but, couldn't offer me a refund. The flowers arrived on Friday and were dead by Monday. Also, there was a customer service person that called MY WIFE to ask if she received her 3 different deliveries of flowers and 4 different delivery of berries.

Business

Response:

Customer placed 4 orders with us on 2/10/2016 for 3 different recipients and none of the orders total $204.00. All of these orders have been issued refunds (some partial and some full). All the refunds processed total $209.87. Also one of the orders was replaced at no charge. I have put in a call and left a voicemail for the sender to go over the issue with him.

[redacted]Customer Service Specialist

FTD Companies, Inc 4840 Eastgate Mall San Diego, CA 92121

Review: I recently discovered that I my business checking account has been debited $14.95/month for the last 54 months after initially purchasing flowers in May of 2009 at ProFlowers.com. The total fraud including an initial $1.95 charge is currently $809.25. I have called ProFlowers.com and they acknowledged that they are aware of the problem and no longer use the 'Easy Saver' rewards program due to its fraudulent activity. The manager noted that I should receive a call in the next 24-48 hours to cancel any future debits and refund the entirety of the erroneous charges. I can only hope that they will act honorably.Desired Settlement: Cessation of any and all future debits and full refund of fraudulent stolen funds of $809.25.

Business

Response: