Provide Commerce Inc

Review: I recently purchased flowers through the ProFlowers website, where I was charged what it terms a "Standard Service Charge" in the amount of $14.99. According to ProFlowers advertising and the web checkout process, that Standard Service Charge is to be applied only to orders delivered before 1:00 p.m. I did not choose to have my order delivered then, but ProFlowers applied the Charge anyway. The ProFlowers website directed me to seek a rebate for that Charge through FreeShipping.com. However, FreeShipping.com only provides a rebate up to $10.00. Moreover, I can only receive that rebate if I remain a FreeShipping.com customer long enough for it to process my rebate, during which time it will also charge me a membership fee.Desired Settlement: 1. ProFlowers must refund me that Standard Service Charge ($14.99). 2. ProFlowers must immediately end this false advertisement, which was located on its website and on webpages that are part of the checkout process. 3. ProFlowers must stop applying a Standard Service Charge to orders that do not accept the offer that such Service Charge is meant to afford. 4. ProFlowers must stop directing customers to seek an insufficient rebate with FreeShipping.com.

Business

Response:

Good Morning, We have reviewed this customer's complaint and I have submitted a request to ProFlowers Florist Express to have the $14.99 standard delivery charge refunded. All orders placed through ProFlowers will have a standard delivery fee. There will be additional fees for a morning deliveries.With regard to the FreeShipping program, this is a third party company that we do offer to our customers. The customer has the option to participate or not.Please know that I have sent the refund request to ProFlowers Florist Express and am awaiting their confirmation of said refund.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I should note, however, that this resolution does not resolve one very important part of my complaint: ProFlowers specifically advertised a refund that was in fact an insufficient rebate with a third party provider. Worse, that third party provider would have charged me a membership fee during the time it would have taken to process that rebate. In other words, no rebate existed, only more charges.I think it is important that this additional issue is also addressed. Resolution would require an adjustment to ProFlowers online advertising practices, which I believe were unlawfully misleading. In any event, I accept the refund ProFlowers has promised to provide.

Regards,

Review: I order flowers from them to be delivered. When they got to the destination they were nothing like they were pictured. Picture had about 25 flowers and she got about 6 wrapped up. And the vase was broken.Desired Settlement: The flowers cost me 60 dollars and they looked like 10 dollar flowers from the store! Either want what I paid for or my money back!

Business

Response:

We refunded her shipping charges and a replacement order is being sent out to deliver on 1/27/2015.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: The [redacted] that answered cannot refund and cancel order that was placed less than 12 hours ago for a delivery 5 days away and I have done it before!

The [redacted] that answered cannot refund and cancel order that was placed less than 12 hours ago for a delivery 5 days away and I have done it before! I have spoken to three different people that can't speak English. They refuse to cancel my order. I have been ordering from them for 7 years! I will never order for them again. order number: I have had a horrible experience. Normally when I order with you I speak to someone in American. I have been ordering from you for over 7 years now. This time I keep getting foreigners with bad English and that do not know their job. I tried to canceled my entire order and those people had no idea how to do it they claim. I have spoken to 3 people! I need an email confirmation from you asap that my order was canceled correctly and stating when I will see the refund. I am reporting this to the Revdex.com. I will never order from you again!The order was placed on 2/8/2015 at 10:13pm through my [redacted]

order number# [redacted]Desired Settlement: Only a full refund is acceptable!

Business

Response:

A full refund in the amount of $244.06 has been processed on this order and will be completed on 2/14/2015. Unfortunately we will not be able to stop the order from delivering. But again our customer willl receive a full refund on this order. Regards,

[redacted]Corporate Customer Service Specialist

Review: When purchasing flowers I was not able to see my complete price unless I confirmed my purchase. It wasn't until I confirmed my purchase that a shipping charge showed up for $12.99 where it shows that that standard shipping didn't have a charge and a handling charge of $4.99 which again does not show up in the billing until after you have confirmed your payment. So flowers that were $29.99 ended up costing me almost $52.00 after shipping, handling and taxes. This is not the first time this has happened with them. This is very misleading.Desired Settlement: Refund me for the shipping and handling in the amounts of $12.99 & $4.99 back to my credit card. I do not want any discounts or credits for future purchases as I may never buy from them again.

Business

Response:

Customer should have been able to see all charges on the confirmation page before he confirmed his order. Since he states he did not we refunded the shipping and handling in the amount of $17.98 as he requested. Regards,[redacted]Corporate Customer Service Specialistprovide-commerce4840 Eastgate MallSan Diego, CA 92121Phone: [redacted]Email: [redacted]

Review: I ordered flowers for a funeral. The flowers from the pictures of the website and the flowers we received were not even close in likeness. The picture on the website shows about 2 dozen flowers but what we received was a bouquet of 9 flowers. We paid $130 for what was suppose to be one thing and we received something completely different. I am beyond dissatisfied with my purchase. I did contact the company and they basically didn't care about the issue. Because of their horrible customer service, I am here now to show my dissatisfaction with their product.Desired Settlement: Refund

Business

Response:

Customer was refunded in full for the entire order - $127.71

Review: On 5/2/13, I placed an order of 3 bouquets for Mother's Day to be delivered to 3 different addresses. After I placed the order, I immediately contacted customer service to ensure that my old credit card that had been on file would not be charged and that it was deleted from their system. I was assured that it was deleted and would not be charged. On 5/3/13, I checked my bank statement only to find that not only was my old credit card charged, but my new credit card was additionally charged 2 times making my initial charge of $124.80 a total of $374.40. Today is 5/6/13 and my funds have still not been released to me. This is completely unacceptable! I was given a "reason" that once you make a change to your order, in my case, I simply changed the note that I was attaching to the bouquets; ProFlowers system processes it as a new order and takes your funds again. This is an issue that needs to be immediately rectified by ProFlowers. I have been a long standing customer of ProFlowers and find this error and inconvenience to be completely unacceptable.Desired Settlement: I would like an additional discount of at least 20% applied to my order (# [redacted]) for the inconvenience that I have incurred as well as the illegal transaction of holding my funds since the 2nd of May (now the 6th).

Business

Response:

Good Afternoon,

Per the customers request I have applied a 20% ($18.00) to the customers order #[redacted].

With regards to the authorization process. The bank interchnge system wil authorize when the order is placed and in many cases, with debit cards, each time an order is modified a second authorization may be created. Depnding on he banking institution authorizations will drop off naturally anywhere from 5-15days.

Sincerely,

Review: On 05/10/2013 I was placing an order with Proflowers.com, subsidiary of Parent Provide Commerce ([redacted]). After clicking "Next" on the online payment system's screen where the credit card information is entered, the next screen is the "Your order has been submitted and confirmation number is ###". I did not approve the exorbitant shipping and handling charges. I was billed twice for delivery. Once for standard delivery and again for rush delivery without me having approved any of these charges before submitting the order. This in addition to other charges as special handling and taxes. I only saw the final charges when I received the email receipt.Upon seeing the unauthorized charges (within five minutes of placing the order), I immediately called ProFlowers.com and asked for the order to be cancelled, explaining I did not have the $47.11 being added as "other charges" to my original order which only totaled $42.98 because as a member of a religious order I do not possess that kind of money. (Had I been given the opportunity to approve or disapprove these charges by viewing them before the order was processed by the website, I would have chosen to find another merchant with more competitive and fair prices.)I was told that the order was already in process and couldn't be cancelled and was hung upon by the customer service rep.Desired Settlement: I would like a refund of the money that I did not approve and that was unjustly and unreasonably charged. $24.99 for a guarantee of delivery by May 12 $2.99 for Care & Handling$4.14 Tax TOTAL: $32.12 Nowhere on the other merchants websites did I see any attempt to charge for things like these as I compared prices.

Business

Response:

A complete refund was already processed for this customer as he had requested on 5/12/2013.

Corporate

Customer Service Specialist

provide-commerce

4840

Eastgate Mall

San

Diego, CA 92121

Phone:

Email: [redacted]

Review: In order to ensure that flowers were delivered on Sunday 5/19 I placed an order with Florist Express a division of Provide Commerce, Inc on 5/18. I was searching for an organization that could deliver them on Sunday for a special occasion. Provide Commerce's site ProFlowers directed me to their website for Florist Express. After reviewing the available product I called Florist Express to place an order and ensure there would be no problems. During the process I explained how crucial it was that the flowers arrive on Sunday before 7:00pm. They verified that they could take the order and guarantee delivery to the location in Orlando FL. However as their normal hours were 8am to 8pm I would have to pay a surcharge to have the flowers delivered before noon which I readily agreed to. The order was in excess of $120.Despite agreeing to take and deliver the order in a timely fashion, at 10:30am on 5/19 (1.5 hours before the latest the flowers were to be delivered) they sent an e-mail indicating that they could not deliver the order on Sunday and asked me to contact them for an alternate delivery date. They chose to contact me via e-mail even though they had my phone number in case an issue arose.I did not receive the e-mail until after 7:00pm. This ruined a very special occasion for someone very important to me as they believed I had forgotten about them.When selling a product that is designed for special occasions, and promising delivery I feel that the company is irresponsible in not living up to that commitment and just sending an e-mail saying what other day would be good.Desired Settlement: 1. Provide a full refund to the purchaser for failure to meet their promises.2. Provide an apology to the recipient of the flowers for failing to meet their promises.3. Mandate timely notifications to their customers (E-mail is not timely) 4. Change the fraudulent advertising on their website around same/next day service to include a disclaimer that even if the order is accepted it might not be delivered.

Business

Response:

To Whom It May Concern,

Review: I received an order from Shari's Berries that was completely unsatisfactory; the product advertised as "Dark Chocolate Espresso Bark" (costing 34.23, order [redacted]) was not even made from dark chocolate. It was made from semi sweet chocolate and tasted like something you made from melted Nestle's chocolate chips bought at the grocery store.When I contacted the company (this was a gift purchased through a voucher) they would only offer a refund of 4.23, insisting I obtain a "credit" for more of their lousy product instead of a refund.Lousy product. Lousy service.Desired Settlement: full refund

Business

Response:

To Whom It May Concern,

We have researched this customer's account and a full refund has been issued back to the customer.

Please let us know if you have any questions.

Thank you,

Review: Placed an order with Proflowers, and they never delivered it like they promised. They were very unprofessional and treated me like I am just a number. [redacted] told me that my order should be delivered in 20 minutes when the manager came on the phone and said that it was impossible. It was unclear to what the heck happen to my order because no one would contact me to let me know of my status of the order. The workers did not do their job correctly and neither were the managers. No one there even have any compassion to cater to how I feel when I paid extra to ensure the speedy delivery. Carelessness has caused them to lose me as a customer. I will make sure that I will order from more professional services such as [redacted] and etc. at least I could trust them. This company suck!Desired Settlement: To do your job and to refund my money ASAP !!! Also for the CEO to write me a letter to apologized for the inconvenience. Managers and workers should also apologized or get Fired!!!

Business

Response:

Good Morning,

I have reviewed this customers account activity and found that the order was resent out on the 29th of April, this new Complimentary order [redacted] The customer had asked for and received a replacement which was sent out . A delivery confirmation was sent to this customer upon request. I am sending the Revdex.com complaint to Florist express advising them that a refund is requested.

Thank you,

Review: I placed a order on 02/10/2015 for Valentines Day with Berries.com that cost me $24.98 order #[redacted] for [redacted] to address of [redacted] despite putting in the wrong to address and phone # to: [redacted] they corrected it and charge me again at $39.97 as if this was a second order. I called them about it and they give me some song and dance about the $39.97 was a mistake and they would correct it but they didn't. I call them again and again about it and got nowhere when I informed them that the $39.97 is still deducted from my bank account. This has been troublesome and I am tired of calling them about something that should take a switch of the hand to get that deductible of $39.97 off my records. I am very dissatisfy with this company and they lack of good customers service in doing they job.Desired Settlement: I want my $39.97 back to my account immediately and a apologize letter from the company.

Business

Response:

To Whom It May Concern,

We have researched our customer's account and have verified in our bank of record that we have only charged the customer once for order [redacted]. Please see the email to customer below;

Dear [redacted],

Thank you for contacting Shari's Berries through the Revdex.com. We have researched our bank of record for transactions related to order [redacted] and have confirmed that we have only charged you once for your order. You may wish to contact your financial institution to verify this.

Please accept our sincere apology for any inconvenience this may have caused. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,

Review: ORDERED A EASTER BASKET ONLINE AND CHOOSE EXPRESS SHIPPING WHICH STATES ADD 9.95 WHEN GOING TO CHECKOUT SHIPPING WAS 19.95 CALLED AND ASKED ABOUT THIS AND WAS TOLD IT IS 9.95 ON TOP OF THE REGULAR SHIPPING PRICE WHICH IS NOT MENTIONED ANYWHEREDesired Settlement: IF YOU STATE SHIPPING IS 9.95 THAT SHOULD BE THE TOTAL PRICE THIS IS A VERY DECEIVING WEBSITE

Business

Response:

To Whom It May Concern,We have researched order [redacted] and have sent the below message to our cusotmer;Dear Richard, Order Number: [redacted]Thank you for contacting Personal Creations through the Revdex.com. We apologize for the confusion of our shipping cost. When selecting Express Shipping the "add" is an additional $9.99 to our Standard Shipping cost.For the most up-to-date pricing on all of our shipping options, please visit the following link: [redacted]We have applied a refund of $9.99 to the payment method used on your order which will take five to seven business days to process depending on your financial institution, for the Express Shipping cost.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,[redacted] Please let us know if you have any questions.

Review: ORDER #[redacted]

I wanted to order flowers online and came across proplants.com (owned by pro-flowers)

I did a quick try and noticed on delivery page they have standard delivery, vs standard plus 4.95 and I assumed standard is free (such as [redacted] and many others)

When I was going through my order, I picked a standard delivery date, then I did the shipping address and then click next (up to this point absolutely no sign of charges)

Then it asked my credit info, I put it all and then next, on the final page, to my surprize!! 12.99 delivery, plus 2.99 handling!!!

This is very cheap and low, I understand you need zip code to calculate delivery, but you did not have to waste my time and get my credit info, plus, How about the handling of 2.99!!!

I want my delivery plus handling fee of $20 returned to me and hopefully they fix the dishonest presentation and do simillar as [redacted] or any other normal online shop and keep the price and fees on the side for client to review, and not throw it at our face at the end, Ofcourse my time is more valuable at the end to go and shop fopr another website which might end up being owned by proflowers!Desired Settlement: return my $20

Business

Response:

Hello Team,

Review: I purchased flowers for someone for Valentine's Day. I paid the extra shipping charges to have those flowers delivered on Valentine's Day and received a call from ProFlowers at 4pm that day saying that this was the first they could get to me but that they would not be able to deliver my order until Tuesday Feb. 18th. I told them that that was unacceptable and that I would no longer be ordering from them and that I would like a refund. They understood and said that the refund was being processed and that it would take 5-7 business days to receive the refund back in my account. Since that time, I received an email with a promo code for $50 off. After seeing that the refund is taking longer than they had said, I call their customer service department (2/20) and was told that a refund was never processed. I explained the situation, yet again, and spoke to a supervisor who then told me the refund was being processed manually and that I would see the funds in my account by midnight. Well here it it the next day, and of course, no refund. I called customer service again today and was told that yes, the refund was being processed but it would take 5-7 business days. I asked to speak to a supervisor and she would not put me on hold, she said someone would have to call me back. I then asked her for their corporate mailing address, as I realize I would need this to file a complaint, and I was hung up on. This is unacceptable behavior and their services are atrocious. They are promising things they cannot deliver on.Desired Settlement: I would love for this information to be posted somewhere so people can think twice about ordering from such an organization. I was a long standing customer of theirs and the run around I have gotten is amazing.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed the customers account and can verify that the order has been refunded in full. We had also emailed the customer an apology for the inconvenience as well as a $50 gift code that has already been used on a recent purchase. No further action will be taken at this time.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: February 13, I ordered Flowers from ProFlowers. The Flowers sent looked nothing like what I ordered online and were wilted and looked Sickly. I called Proflowers the same day after delivery to complain they asked if I want new Flowers I told them No, they asked if I wanted a Credit for another purchases. I told them No! So they asked if I wanted a full Refund as they have a 100% 7 day satisfaction guarantee (listed on there web-site) As I called to complain the same day I am well within the 7 days. They told me although I ordered the Flowers from there web-site and was charged on my Credit card ProFlowers that the flowers came from [redacted].

And that they would call me within 48 hrs to issue a full refund! Well that was 9 days ago and still no call from [redacted]. So I sent them an E-Mail 2-17-2014 stating I did not receive a call from them as of 2-22-14 still no response. I am very disappointed with Proflowers for advertising a 100% guarantee and not standing behind it. They should be ashamed of themselves. I contested the $154.34 credit card charge with my Credit Card company. I did not get the product described on there website. I went to Proflowers.com and a company called [redacted] somehow got evolved sending the flowers, I got wilted dead looking flowers and did not even get the Teddy Bear that I ordered for $19.99 from them in the order. So I am filing a complaint for products not received and different Flowers sent from described on web-site and sickly flowers halve dead, and not standing and honoring there 100% guarantee and there 7 day wilting flowers Guarantee. And Lack of response to there Customers that quite clearly they don't care about.Desired Settlement: The company Responsibly they have is to stand behind there Guarantee listed in writing on there web-site and issue a full refund! It is bad enough how there order was so wrong and the Bear not even delivered but Charged me for It. shameful for not calling me as ProFlowers stated they would with 48 hrs. And shameful for not even responding to my E-Mail. Very Disappointed.

Business

Response:

A full refund has been requested of our sister company Proflowers [redacted]. Please tell customer he should expect it to post to his account in 5-7 business days.

Regards,

Corporate CS Specialist

Review: Proflowers did not arrange to have my funeral flowers delivered in a timely manner. They were delivered after the funeral was supposed to start. After contacting them, and expressing my dissatisfaction, they refused to refund my money. The company that they worked with locally,"[redacted]" also did not cooperate and outright lied about the time that they delivered the flowers and about knowing what time the service was even though it was written right on the tag that came with the flowers. Customer satisfaction does not come first with this company and I will never order from this company again.Desired Settlement: Since the company did not deliver the flowers in a timely manner, I would like a full refund.This whole situation caused excessive stress that I did not need on the day of my Mother's funeral.

Business

Response:

We apologize for any delay, we have refunded this customer order in full for $147.48. This is not the experience we want our customers to have.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ordered flowers on 1/4/2016 for my aunt's birthday and paid same day fee since the 4th is her actual birthday.I live in [redacted] and placed order around 2pm and she lives in [redacted] so with time difference it's 11 am there. Plenty of time right for same day delivery. The 4th goes by no delivery confirmation email so I get in touch with Customer service the morning of 1/5/2016. They apologized and said they would refund me the same day fee of $4.99. Also that the flowers should be delivered that day.

Irritated now flowers are late. I wait for my delivery confirmation email again. The 5th goes by still no flowers, again I called Customer service. They place me on hold while contacting local florist who is handling my order. Customer service gets back on line to explain the the florist is unable to fulfill my order due to running out of flowers to make my arrangement.

Now I'm pissed...florist obviously didn't have flowers for delivery on original delivery date and still have no flowers 2 days later. Why do I have to follow up on my order and how does a florist run out of flowers? If you couldn't follow the exact design I would of settled for something similar if that meant my flowers would of been delivered on time. Customer service did nothing for me, no discount for the inconvenience or anything to make things better.

Their concern was did I still want the order fulfilled and they would place order with a different florist. I told them if you can't do anything to compensate me, cancel it and I won't be doing business with you anymore. The worst part is my aunt still has no flowers and she thinks I forgot about her on her day!Thanks alot Proflower for letting down a customer and ruin a birthday surprise!!Desired Settlement: Adequate compensation for dissatisfied customer and disappointed recipient

Business

Response:

We spoke to customer by phone and explained the process and what occurred with her order. Order had been refunded in full previously. In addition, we previously gave her a $15 make good coupon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] I received a refund and coupon for a future order that I wont be using. Yes, Proflowers explained what happened to my order that resulted in no flowers or delivery for an expected delivery on January, 4th. After 2 days of no flowers, I cancelled order and requested a refund. Coupon for a future use does not make up on how my order was handled badly.

Regards,

Review: I ordered flowers for Mother's Day on 5/6 for 5/9 delivery, confirmation #[redacted], UPS Tracking #[redacted]. UPS never received the flowers for shipment. I called Proflowers [redacted] 6 times on 5/12, three of which were answered and no one ever spoke just background noise. Three times I got a person, the first asked me why I was calling them, stating it is not their problem. The second gave me a UPS tracking #, which reflected that UPS never received the package for shipping. The third told me she would have a supervisor/manager call me in 24 hours. That call never occurred. I again called on 5/14, and was hung up on after being on hold for about 10 minutes. Poor customer services doesn't begin to describe what I have been dealing with. I again called on 5/14 asking to speak with a manager, I was again told someone would call me within 24 hours. I fully expect that phone call will never occur.I am beyond frustrated at this point.Desired Settlement: I would like a refund, the actual flowers ordered to be shipped, as well as a voucher for another flower delivery in the future.

Business

Response:

To Whom It May Concern,

We have researched this customer's account and we did not collect funds for this order. Please see email that we have sent this customer offering a 2nd replacement for this order. Per our guidelines, we have met what we can offer this cusotmer.

Order #[redacted]

Dear [redacted],

Thank you for contacting us through the Revdex.com. We apologize that your order encountered a rare system glitch that prevented it from being shipped. Please rest assured that your credit card has not been charged for this order. We request that you please verify this with your financial institution. We would like to rectify the problem immediately by sending a replacement, courtesy of our team, at no charge to you.

In order to process your replacement we ask that you respond with the following information:

1. Would you like the same item, or a different item of equal or lesser value ($29.99)? (excludes wine products and items from ProFlowers Florist Express)

2. What date would you like it to be delivered?

3. Is it going to the same recipient at the same address & phone number? (if not, please include new name, address & phone number)

4. Would you like the same card message?

Again, please accept our sincere apologies. If you have any questions or additional comments, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week and we look forward to hearing back from you soon.

Sincerely,

Review: I ordered the Valentine's Day 6 piece deal for my fiancé. I paid for them to be delivered to her job on Valentine's Day. My fiancé received the package in a box. No where on the deal did it state that the items would be delivered in a box, and she would have to assemble the arrangement herself. Not only did the package not come with what I ordered, it did not include the teddy bear. Instead she was sent two miniature boxes of chocolate. Her red roses were wilted; and the baby breath was not fresh. After being totally disappointed by Proflowers presentation and service, she called Proflowers around 10:11. The representative told her that two dozen rainbow roses would be delivered in a vase, full bloom. The representative told her that she did not understand why the flowers were delivered in a box. She also told my fiancé what she could of to remove the wilted parts of the flower. The representative said although she couldn't get another delivery on Feb.14, she would have a delivery on Tuesday. After work, I called. Only to find out that the order was never placed. The representative that morning was defrauding my fiancé. I requested a refund; and asked where did I need to drop the box off. The representative told me that I could keep the damaged goods. Not only am I not satisfied with the service, however, I am discontent that the representative tried to defraud my fiancé again by pretending to send out an arrangement that was seventy-six percent lower than what I paid. Proflowers ruined our Valentine's Day. They sent damaged and an incomplete package to my fiance's job, creating a total embarrassment. Thank God they were in a box; and she wasn't totally mortified by people that didn't know what was in the casket/ box.Desired Settlement: Valentine's Day is over, and 2/14/2014 can never be revisited again. I spent over $100.00 on a merchandise that I thought would be comparable to $100.00 arrangement at a professional florist. I thought Proflowers was professional. I am requesting that Proflowers send my fiancé full bloom roses (red or light pink)arrangement that would make me, and others want to use their services again. After learning this priceless lesson, I noticed how 1800 flowers is not misleading their customers. On every product, it states whether it's going to be delivered in a box, or not.

Business

Response:

To Whom It May Concern,

We have researched our database and did not locate this customers information or an account. We have email the customer and requested additional information, so that we may further assist.

Please let us know if you have any questions.

Thank you,

Review: I placed an order for flowers on friday Feb 7,2014, when I realized I was being charged $62.67 for flowers that were supposed to be $34.99 five minutes after I place the order, I called Proflowers and cancelled my order and requested a refund. On Tuesday February 11 I placed a call to their customer service for my refund and was told it would take 3 to 5 business days for my refund. I then waited and called on Saturday Feb 15,2014 5 business days after I cancelled the order and am now being told I have to wait 5 to 7 business days for my refund.

Business

Response:

To Whom It May Concern,

We have researched this customers account, and can confirm that since the order was canceled we never collected any funds, we requested the customer verify this with their financial institution.

Please let us know if you have any questions.