Provide Commerce Inc

Terrible service , my husband placed an order well in advance for berries and roses for me for Valentine's Day and when the order arrived there was no roses. When I called she said well I'll just look for something else for replacement, I want what I ordered not what they choose as a replacement. Then she said they'd send the roses and they'd be here on the 16th 2 days after Vday, umm no thanks. She then said she'd send me a voucher to use at the store anytime, like I'd ever do business with them again. I then ask for a refund and was told it would be 5 to 7 days so needless to say my Valentine's day was ruined I advise no one to order from them!

Review: The [redacted] that answered cannot refund and cancel order that was placed less than 12 hours ago for a delivery 5 days away and I have done it before!

The [redacted] that answered cannot refund and cancel order that was placed less than 12 hours ago for a delivery 5 days away and I have done it before! I have spoken to three different people that can't speak English. They refuse to cancel my order. I have been ordering from them for 7 years! I will never order for them again. order number: I have had a horrible experience. Normally when I order with you I speak to someone in American. I have been ordering from you for over 7 years now. This time I keep getting foreigners with bad English and that do not know their job. I tried to canceled my entire order and those people had no idea how to do it they claim. I have spoken to 3 people! I need an email confirmation from you asap that my order was canceled correctly and stating when I will see the refund. I am reporting this to the Revdex.com. I will never order from you again!The order was placed on 2/8/2015 at 10:13pm through my [redacted]

order number# [redacted]Desired Settlement: Only a full refund is acceptable!

Business

Response:

A full refund in the amount of $244.06 has been processed on this order and will be completed on 2/14/2015. Unfortunately we will not be able to stop the order from delivering. But again our customer willl receive a full refund on this order. Regards,

[redacted]Corporate Customer Service Specialist

Review: I order flowers from them to be delivered. When they got to the destination they were nothing like they were pictured. Picture had about 25 flowers and she got about 6 wrapped up. And the vase was broken.Desired Settlement: The flowers cost me 60 dollars and they looked like 10 dollar flowers from the store! Either want what I paid for or my money back!

Business

Response:

We refunded her shipping charges and a replacement order is being sent out to deliver on 1/27/2015.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

Review: I recently purchased flowers through the ProFlowers website, where I was charged what it terms a "Standard Service Charge" in the amount of $14.99. According to ProFlowers advertising and the web checkout process, that Standard Service Charge is to be applied only to orders delivered before 1:00 p.m. I did not choose to have my order delivered then, but ProFlowers applied the Charge anyway. The ProFlowers website directed me to seek a rebate for that Charge through FreeShipping.com. However, FreeShipping.com only provides a rebate up to $10.00. Moreover, I can only receive that rebate if I remain a FreeShipping.com customer long enough for it to process my rebate, during which time it will also charge me a membership fee.Desired Settlement: 1. ProFlowers must refund me that Standard Service Charge ($14.99). 2. ProFlowers must immediately end this false advertisement, which was located on its website and on webpages that are part of the checkout process. 3. ProFlowers must stop applying a Standard Service Charge to orders that do not accept the offer that such Service Charge is meant to afford. 4. ProFlowers must stop directing customers to seek an insufficient rebate with FreeShipping.com.

Business

Response:

Good Morning, We have reviewed this customer's complaint and I have submitted a request to ProFlowers Florist Express to have the $14.99 standard delivery charge refunded. All orders placed through ProFlowers will have a standard delivery fee. There will be additional fees for a morning deliveries.With regard to the FreeShipping program, this is a third party company that we do offer to our customers. The customer has the option to participate or not.Please know that I have sent the refund request to ProFlowers Florist Express and am awaiting their confirmation of said refund.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I should note, however, that this resolution does not resolve one very important part of my complaint: ProFlowers specifically advertised a refund that was in fact an insufficient rebate with a third party provider. Worse, that third party provider would have charged me a membership fee during the time it would have taken to process that rebate. In other words, no rebate existed, only more charges.I think it is important that this additional issue is also addressed. Resolution would require an adjustment to ProFlowers online advertising practices, which I believe were unlawfully misleading. In any event, I accept the refund ProFlowers has promised to provide.

Regards,

Review: I ordered flowers for a funeral. The flowers from the pictures of the website and the flowers we received were not even close in likeness. The picture on the website shows about 2 dozen flowers but what we received was a bouquet of 9 flowers. We paid $130 for what was suppose to be one thing and we received something completely different. I am beyond dissatisfied with my purchase. I did contact the company and they basically didn't care about the issue. Because of their horrible customer service, I am here now to show my dissatisfaction with their product.Desired Settlement: Refund

Business

Response:

Customer was refunded in full for the entire order - $127.71

Review: ORDERED A EASTER BASKET ONLINE AND CHOOSE EXPRESS SHIPPING WHICH STATES ADD 9.95 WHEN GOING TO CHECKOUT SHIPPING WAS 19.95 CALLED AND ASKED ABOUT THIS AND WAS TOLD IT IS 9.95 ON TOP OF THE REGULAR SHIPPING PRICE WHICH IS NOT MENTIONED ANYWHEREDesired Settlement: IF YOU STATE SHIPPING IS 9.95 THAT SHOULD BE THE TOTAL PRICE THIS IS A VERY DECEIVING WEBSITE

Business

Response:

To Whom It May Concern,We have researched order [redacted] and have sent the below message to our cusotmer;Dear Richard, Order Number: [redacted]Thank you for contacting Personal Creations through the Revdex.com. We apologize for the confusion of our shipping cost. When selecting Express Shipping the "add" is an additional $9.99 to our Standard Shipping cost.For the most up-to-date pricing on all of our shipping options, please visit the following link: [redacted]We have applied a refund of $9.99 to the payment method used on your order which will take five to seven business days to process depending on your financial institution, for the Express Shipping cost.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,[redacted] Please let us know if you have any questions.

Review: I received an order from Shari's Berries that was completely unsatisfactory; the product advertised as "Dark Chocolate Espresso Bark" (costing 34.23, order [redacted]) was not even made from dark chocolate. It was made from semi sweet chocolate and tasted like something you made from melted Nestle's chocolate chips bought at the grocery store.When I contacted the company (this was a gift purchased through a voucher) they would only offer a refund of 4.23, insisting I obtain a "credit" for more of their lousy product instead of a refund.Lousy product. Lousy service.Desired Settlement: full refund

Business

Response:

To Whom It May Concern,

We have researched this customer's account and a full refund has been issued back to the customer.

Please let us know if you have any questions.

Thank you,

Review: I placed a order on 02/10/2015 for Valentines Day with Berries.com that cost me $24.98 order #[redacted] for [redacted] to address of [redacted] despite putting in the wrong to address and phone # to: [redacted] they corrected it and charge me again at $39.97 as if this was a second order. I called them about it and they give me some song and dance about the $39.97 was a mistake and they would correct it but they didn't. I call them again and again about it and got nowhere when I informed them that the $39.97 is still deducted from my bank account. This has been troublesome and I am tired of calling them about something that should take a switch of the hand to get that deductible of $39.97 off my records. I am very dissatisfy with this company and they lack of good customers service in doing they job.Desired Settlement: I want my $39.97 back to my account immediately and a apologize letter from the company.

Business

Response:

To Whom It May Concern,

We have researched our customer's account and have verified in our bank of record that we have only charged the customer once for order [redacted]. Please see the email to customer below;

Dear [redacted],

Thank you for contacting Shari's Berries through the Revdex.com. We have researched our bank of record for transactions related to order [redacted] and have confirmed that we have only charged you once for your order. You may wish to contact your financial institution to verify this.

Please accept our sincere apology for any inconvenience this may have caused. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely,

Review: In order to ensure that flowers were delivered on Sunday 5/19 I placed an order with Florist Express a division of Provide Commerce, Inc on 5/18. I was searching for an organization that could deliver them on Sunday for a special occasion. Provide Commerce's site ProFlowers directed me to their website for Florist Express. After reviewing the available product I called Florist Express to place an order and ensure there would be no problems. During the process I explained how crucial it was that the flowers arrive on Sunday before 7:00pm. They verified that they could take the order and guarantee delivery to the location in Orlando FL. However as their normal hours were 8am to 8pm I would have to pay a surcharge to have the flowers delivered before noon which I readily agreed to. The order was in excess of $120.Despite agreeing to take and deliver the order in a timely fashion, at 10:30am on 5/19 (1.5 hours before the latest the flowers were to be delivered) they sent an e-mail indicating that they could not deliver the order on Sunday and asked me to contact them for an alternate delivery date. They chose to contact me via e-mail even though they had my phone number in case an issue arose.I did not receive the e-mail until after 7:00pm. This ruined a very special occasion for someone very important to me as they believed I had forgotten about them.When selling a product that is designed for special occasions, and promising delivery I feel that the company is irresponsible in not living up to that commitment and just sending an e-mail saying what other day would be good.Desired Settlement: 1. Provide a full refund to the purchaser for failure to meet their promises.2. Provide an apology to the recipient of the flowers for failing to meet their promises.3. Mandate timely notifications to their customers (E-mail is not timely) 4. Change the fraudulent advertising on their website around same/next day service to include a disclaimer that even if the order is accepted it might not be delivered.

Business

Response:

To Whom It May Concern,

Review: On 05/10/2013 I was placing an order with Proflowers.com, subsidiary of Parent Provide Commerce ([redacted]). After clicking "Next" on the online payment system's screen where the credit card information is entered, the next screen is the "Your order has been submitted and confirmation number is ###". I did not approve the exorbitant shipping and handling charges. I was billed twice for delivery. Once for standard delivery and again for rush delivery without me having approved any of these charges before submitting the order. This in addition to other charges as special handling and taxes. I only saw the final charges when I received the email receipt.Upon seeing the unauthorized charges (within five minutes of placing the order), I immediately called ProFlowers.com and asked for the order to be cancelled, explaining I did not have the $47.11 being added as "other charges" to my original order which only totaled $42.98 because as a member of a religious order I do not possess that kind of money. (Had I been given the opportunity to approve or disapprove these charges by viewing them before the order was processed by the website, I would have chosen to find another merchant with more competitive and fair prices.)I was told that the order was already in process and couldn't be cancelled and was hung upon by the customer service rep.Desired Settlement: I would like a refund of the money that I did not approve and that was unjustly and unreasonably charged. $24.99 for a guarantee of delivery by May 12 $2.99 for Care & Handling$4.14 Tax TOTAL: $32.12 Nowhere on the other merchants websites did I see any attempt to charge for things like these as I compared prices.

Business

Response:

A complete refund was already processed for this customer as he had requested on 5/12/2013.

Corporate

Customer Service Specialist

provide-commerce

4840

Eastgate Mall

San

Diego, CA 92121

Phone:

Email: [redacted]

Review: On 5/2/13, I placed an order of 3 bouquets for Mother's Day to be delivered to 3 different addresses. After I placed the order, I immediately contacted customer service to ensure that my old credit card that had been on file would not be charged and that it was deleted from their system. I was assured that it was deleted and would not be charged. On 5/3/13, I checked my bank statement only to find that not only was my old credit card charged, but my new credit card was additionally charged 2 times making my initial charge of $124.80 a total of $374.40. Today is 5/6/13 and my funds have still not been released to me. This is completely unacceptable! I was given a "reason" that once you make a change to your order, in my case, I simply changed the note that I was attaching to the bouquets; ProFlowers system processes it as a new order and takes your funds again. This is an issue that needs to be immediately rectified by ProFlowers. I have been a long standing customer of ProFlowers and find this error and inconvenience to be completely unacceptable.Desired Settlement: I would like an additional discount of at least 20% applied to my order (# [redacted]) for the inconvenience that I have incurred as well as the illegal transaction of holding my funds since the 2nd of May (now the 6th).

Business

Response:

Good Afternoon,

Per the customers request I have applied a 20% ($18.00) to the customers order #[redacted].

With regards to the authorization process. The bank interchnge system wil authorize when the order is placed and in many cases, with debit cards, each time an order is modified a second authorization may be created. Depnding on he banking institution authorizations will drop off naturally anywhere from 5-15days.

Sincerely,

Review: Placed an order with Proflowers, and they never delivered it like they promised. They were very unprofessional and treated me like I am just a number. [redacted] told me that my order should be delivered in 20 minutes when the manager came on the phone and said that it was impossible. It was unclear to what the heck happen to my order because no one would contact me to let me know of my status of the order. The workers did not do their job correctly and neither were the managers. No one there even have any compassion to cater to how I feel when I paid extra to ensure the speedy delivery. Carelessness has caused them to lose me as a customer. I will make sure that I will order from more professional services such as [redacted] and etc. at least I could trust them. This company suck!Desired Settlement: To do your job and to refund my money ASAP !!! Also for the CEO to write me a letter to apologized for the inconvenience. Managers and workers should also apologized or get Fired!!!

Business

Response:

Good Morning,

I have reviewed this customers account activity and found that the order was resent out on the 29th of April, this new Complimentary order [redacted] The customer had asked for and received a replacement which was sent out . A delivery confirmation was sent to this customer upon request. I am sending the Revdex.com complaint to Florist express advising them that a refund is requested.

Thank you,

Review: ORDER #[redacted]

I wanted to order flowers online and came across proplants.com (owned by pro-flowers)

I did a quick try and noticed on delivery page they have standard delivery, vs standard plus 4.95 and I assumed standard is free (such as [redacted] and many others)

When I was going through my order, I picked a standard delivery date, then I did the shipping address and then click next (up to this point absolutely no sign of charges)

Then it asked my credit info, I put it all and then next, on the final page, to my surprize!! 12.99 delivery, plus 2.99 handling!!!

This is very cheap and low, I understand you need zip code to calculate delivery, but you did not have to waste my time and get my credit info, plus, How about the handling of 2.99!!!

I want my delivery plus handling fee of $20 returned to me and hopefully they fix the dishonest presentation and do simillar as [redacted] or any other normal online shop and keep the price and fees on the side for client to review, and not throw it at our face at the end, Ofcourse my time is more valuable at the end to go and shop fopr another website which might end up being owned by proflowers!Desired Settlement: return my $20

Business

Response:

Hello Team,

Review: I ordered flowers for Mother's Day on 5/6 for 5/9 delivery, confirmation #[redacted], UPS Tracking #[redacted]. UPS never received the flowers for shipment. I called Proflowers [redacted] 6 times on 5/12, three of which were answered and no one ever spoke just background noise. Three times I got a person, the first asked me why I was calling them, stating it is not their problem. The second gave me a UPS tracking #, which reflected that UPS never received the package for shipping. The third told me she would have a supervisor/manager call me in 24 hours. That call never occurred. I again called on 5/14, and was hung up on after being on hold for about 10 minutes. Poor customer services doesn't begin to describe what I have been dealing with. I again called on 5/14 asking to speak with a manager, I was again told someone would call me within 24 hours. I fully expect that phone call will never occur.I am beyond frustrated at this point.Desired Settlement: I would like a refund, the actual flowers ordered to be shipped, as well as a voucher for another flower delivery in the future.

Business

Response:

To Whom It May Concern,

We have researched this customer's account and we did not collect funds for this order. Please see email that we have sent this customer offering a 2nd replacement for this order. Per our guidelines, we have met what we can offer this cusotmer.

Order #[redacted]

Dear [redacted],

Thank you for contacting us through the Revdex.com. We apologize that your order encountered a rare system glitch that prevented it from being shipped. Please rest assured that your credit card has not been charged for this order. We request that you please verify this with your financial institution. We would like to rectify the problem immediately by sending a replacement, courtesy of our team, at no charge to you.

In order to process your replacement we ask that you respond with the following information:

1. Would you like the same item, or a different item of equal or lesser value ($29.99)? (excludes wine products and items from ProFlowers Florist Express)

2. What date would you like it to be delivered?

3. Is it going to the same recipient at the same address & phone number? (if not, please include new name, address & phone number)

4. Would you like the same card message?

Again, please accept our sincere apologies. If you have any questions or additional comments, please do not hesitate to contact us. We are available to you 24 hours a day, seven days a week and we look forward to hearing back from you soon.

Sincerely,

Review: When you order the flowers there is a calendar that shows a blue box, a green box, and a purple box. The blue box shows NO shipping fee for the days on the calendar that are blue, the green box shows shipping for the green days, and the purple for the purple days. So when I ordered my flowers I was not expecting to pay over $16.99, the price as to which I was promised. Then I get an email saying I have to pay $41.63?! I had to quickly cancel my order because I do not have the funds to get flowers for $41.63, so I was upset because they were for a lovely person. I was hoping not to spend that much since I was promised 15% off of $19.99. I will NOT use ProFlowers ever again. Ever. That is crude and just wrong to take someone else's money without telling them until AFTER they put their credit card information into their system.Desired Settlement: I'd like my money back in my bank account if it were taken out. I don't have much money and it's ridiculous that this even happened.

Business

Response:

Because the order that was placed was immediately cancelled she was never charged for it. I verified this as well by checking our billing system to make sure of this. In regards to our shipping charges if she will look again at our website again she will see noted on the delivery calendar on each delivery date available there is always a standard delivery charge. Some dates have an added amount to that charge to have an order delivered next day, on a Saturday or on a holiday which is indicated by a plus sign and the amount fo the extra charge on top of standard delivery.

Regards,

Corporate Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: ###-###-####

Email:[redacted]@providecommerce.com

ProFlowers | RedEnvelope | Cherry Moon Farms | Shari's

Berries | Personal Creations

Review: Ordered flowers on 1/4/2016 for my aunt's birthday and paid same day fee since the 4th is her actual birthday.I live in [redacted] and placed order around 2pm and she lives in [redacted] so with time difference it's 11 am there. Plenty of time right for same day delivery. The 4th goes by no delivery confirmation email so I get in touch with Customer service the morning of 1/5/2016. They apologized and said they would refund me the same day fee of $4.99. Also that the flowers should be delivered that day.

Irritated now flowers are late. I wait for my delivery confirmation email again. The 5th goes by still no flowers, again I called Customer service. They place me on hold while contacting local florist who is handling my order. Customer service gets back on line to explain the the florist is unable to fulfill my order due to running out of flowers to make my arrangement.

Now I'm pissed...florist obviously didn't have flowers for delivery on original delivery date and still have no flowers 2 days later. Why do I have to follow up on my order and how does a florist run out of flowers? If you couldn't follow the exact design I would of settled for something similar if that meant my flowers would of been delivered on time. Customer service did nothing for me, no discount for the inconvenience or anything to make things better.

Their concern was did I still want the order fulfilled and they would place order with a different florist. I told them if you can't do anything to compensate me, cancel it and I won't be doing business with you anymore. The worst part is my aunt still has no flowers and she thinks I forgot about her on her day!Thanks alot Proflower for letting down a customer and ruin a birthday surprise!!Desired Settlement: Adequate compensation for dissatisfied customer and disappointed recipient

Business

Response:

We spoke to customer by phone and explained the process and what occurred with her order. Order had been refunded in full previously. In addition, we previously gave her a $15 make good coupon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] I received a refund and coupon for a future order that I wont be using. Yes, Proflowers explained what happened to my order that resulted in no flowers or delivery for an expected delivery on January, 4th. After 2 days of no flowers, I cancelled order and requested a refund. Coupon for a future use does not make up on how my order was handled badly.

Regards,

Review: I recently received flowers delivered by Proflowers with the following note on the card "Mom, I love you -- My Name" The issue is that I'm that person but I did not send myself flowers nor did I send anyone else flowers. I asked Proflowers to tell me who sent them...they said they could only ask the purchaser to contact me and tell me who sent them. No one has contacted me and Proflowers said there is nothing else I can do.

The problem is that I don't have any children. Also, my mother has Alzheimer's Disease so I asked her caretaker if she helped her send me flowers...she did not. This seems to be some kind of cruel trick and has really upset me. I need help in finding out who sent these flowers to me and why they did this. No one in the family knows anything about this.

This is the last response from Proflowers...

Dear [redacted]

Thank you for contacting us regarding a recent delivery. Please accept our apologies but this account is locked and under review and no further information is available.

Should you wish to pursue further action or information, you will need to contact your local authorities. We will be cooperative with the authorities should they contact us for further information. We can release information ONLY to the authorities, and only if they FAX us this request on official letterhead, with the case number included on the form. (Fraud Fax number is 858 909 4204). We will not respond to faxes for information from fraud victims or credit card companies/banks.

Please let us know if we can further assist you.

Best Regards, [redacted]Desired Settlement: I need to know who sent these flowers and played a cruel trick on me and my mother...as this is what it seems. If they were sent with no malice and the card was just done incorrectly, someone would have contacted me about it but this is not the case.

I appreciate any help that you can proivide. I'm disabled and this is very troubling to me and has upset me very much.

Business

Response:

Hello Team,

Thank you for bringing this customers concerns to our attention. As the customer has stated we have emailed her advising that this account is now held for review and that we cannot disclose any information without a formal request from law enforcement. In matters such as these we are only able to release information to the proper entity (police, courts etc.) so that the matter can be handled justly.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Since the business is not willing to provide the information I need to discover who sent this harrassing item to me, I need advice on how to involve law enforcement to force them to tell me who did send it. Can you advise me on which law enforcement entity to contact and how to contact them? Thank you

Regards,

Business

Response:

Hello Team,

Thank you for relaying this customers continued concerns. We advise customers in matters such as these to file a formal complaint with their local law enforcement (designated to their physical address). The law enforecment can then contact us for detailed information to assist in any way necessary. The Fraud Team will only respond to law enforcement or court subpoenas. These requests for information must be FAXED (858-909-4204) on official letterhead, with an assigned case number and phone numbers that our Fraud Team can use for verification. Faxes will NOT be accepted from individuals, credit card companies, employers or financial institutions.

We hope that this helps the customer with their next steps.

Thank you,

Review: Proflowers did not arrange to have my funeral flowers delivered in a timely manner. They were delivered after the funeral was supposed to start. After contacting them, and expressing my dissatisfaction, they refused to refund my money. The company that they worked with locally,"[redacted]" also did not cooperate and outright lied about the time that they delivered the flowers and about knowing what time the service was even though it was written right on the tag that came with the flowers. Customer satisfaction does not come first with this company and I will never order from this company again.Desired Settlement: Since the company did not deliver the flowers in a timely manner, I would like a full refund.This whole situation caused excessive stress that I did not need on the day of my Mother's funeral.

Business

Response:

We apologize for any delay, we have refunded this customer order in full for $147.48. This is not the experience we want our customers to have.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 2/12/14, I ordered what was advertised (order number available upon request) as two dozen long stem roses. Proflowers advertised that the roses were guaranteed fresh for at least seven days and have a 100% satisfaction guarantee with their website advertising your money back if not satisfied.

The flowers arrived on 2/14/14, with all of the flowers wilted and more than half of the flowers were short stem roses (a blatant difference from the advertisement of 24 long stem roses), with broken stems. By the end of the same day, all the flowers were dying (slumped), or dead. The flowers were trashed the next day as my girlfriend with severe physical health problems that the flowers were for was upset over the gift and trying to bring the flowers to life; however, time stamped photographs were taken with my IPhone to document the problem. Proflowers false advertised the product (long stem vs short stem delivered, guarantee to last seven days), has ignored three emails, and I was hung up on over the phone after waiting for 45 minutes.Desired Settlement: All I want is the exact amount I spent, 118.33, refunded to the card I used for purchase, as promised on the satisfaction guarantee their site. I don't want anything extra, although they caused a lot of emotional damage and lost time.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. Upon reviewing this customers account we can confirm that this order has been refunded in full as of 2/16/2014. No further action will be taken at this time.

Thank you,

Review: February 13, I ordered Flowers from ProFlowers. The Flowers sent looked nothing like what I ordered online and were wilted and looked Sickly. I called Proflowers the same day after delivery to complain they asked if I want new Flowers I told them No, they asked if I wanted a Credit for another purchases. I told them No! So they asked if I wanted a full Refund as they have a 100% 7 day satisfaction guarantee (listed on there web-site) As I called to complain the same day I am well within the 7 days. They told me although I ordered the Flowers from there web-site and was charged on my Credit card ProFlowers that the flowers came from [redacted].

And that they would call me within 48 hrs to issue a full refund! Well that was 9 days ago and still no call from [redacted]. So I sent them an E-Mail 2-17-2014 stating I did not receive a call from them as of 2-22-14 still no response. I am very disappointed with Proflowers for advertising a 100% guarantee and not standing behind it. They should be ashamed of themselves. I contested the $154.34 credit card charge with my Credit Card company. I did not get the product described on there website. I went to Proflowers.com and a company called [redacted] somehow got evolved sending the flowers, I got wilted dead looking flowers and did not even get the Teddy Bear that I ordered for $19.99 from them in the order. So I am filing a complaint for products not received and different Flowers sent from described on web-site and sickly flowers halve dead, and not standing and honoring there 100% guarantee and there 7 day wilting flowers Guarantee. And Lack of response to there Customers that quite clearly they don't care about.Desired Settlement: The company Responsibly they have is to stand behind there Guarantee listed in writing on there web-site and issue a full refund! It is bad enough how there order was so wrong and the Bear not even delivered but Charged me for It. shameful for not calling me as ProFlowers stated they would with 48 hrs. And shameful for not even responding to my E-Mail. Very Disappointed.

Business

Response:

A full refund has been requested of our sister company Proflowers [redacted]. Please tell customer he should expect it to post to his account in 5-7 business days.

Regards,

Corporate CS Specialist