Provide Commerce Inc

Review: I ordered two flower arrangements for delivery on 5/9 or 5/10. I chose the flexible delivery date which is why it was set to deliver on 5/9 or 5/10. My total order was for $100.74 and I used my debit card to pay. I received an order confirmation number [redacted]. Here is the breakdown in prices. My first arrangement was $58.93 and my second arrangement was $53.95 for a total of $112.88. I used a discount code given on the website "[redacted]" and received 15% off my total order which brought it down to $100.74. A few minutes after I placed the order, I looked at my bank account and discovered there were two separate charges from ProFlowers for $100.74 or a total of $201.48. I called [redacted] and spoke with [redacted]. She was very rude and told me she only saw one order so I was wrong. I told her I only received one order, but that I was still charged twice. I told her I wanted to speak with someone else and the call was disconnected. I called the same number again and spoke with [redacted]. She confirmed that she cancelled my order, but that she also only saw one charge. She said she would send me an email confirmation it was cancelled, but instead she sent me another order confirmation with the same order number that showed it was still active. [redacted] also filled out a form per my request to have a supervisor call me. That was just a short time ago, so I still have not heard from anyone. [redacted] also advised [redacted] failed to cancel my order as I requested and did not note the account regarding our conversation.Desired Settlement: I want my order cancelled and the full amount which was charged to my bank account of $201.48 by ProFlowers refunded to my bank account.

Business

Response:

I sent the following email to this customer today:

Dear Ms. [redacted],

Thank you for contacting Proflowers through the Revdex.com. We apologize for any inconvenience the authorizations for your order has caused. We have completed our research and can confirm that you have not and will not be billed. Additionally, we can confirm that these authorizations were reversed by us on 5/5/2013 and your order was cancelled as requested. Your financial institution should have released the appropriate funds from your account within 24 hours of our request.

Please accept our sincere apology for any inconvenience this may have caused. After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us. To reach us, you may email us at [redacted] or call us toll-free at [redacted]. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.

Best Regards,

Review: The transaction was a mistake from the start. I bought a deal on [redacted] $15 for $30 flower order through ProFlowers.com. Well that was my first mistake, because once I went on their site, I found that there were all kinds of "add on" charges, resulting in a total order price of $64.11 just to get some crappy tiny flower arrangment. They even make you pay additional to ensure timely delivery, which I did. I ordered my mother flowers to her work for mother's day and paid to ensure they would be received prior to the end of her shift. I was guaranteed noon delivery at the latest. When flowers hadn't arrived by noon, I called and was lied to, I was assured the flowers were in route, and that there was just a minor delay due to "traffic".

I was assured they would arrive within the next 15-20 min. Well another hour went by, still nothing. I then spent several hours on the phone with ProFlowers trying to ensure they would at least make it before the end of my mother's shift (which ended by 3pm). While still on the phone with proflowers, I received a call from my mother indicating she was out of work. I asked if she received anything and was advised she did not. LIVID, I demanded that proflowers cancel the order. I was assured by them that the order was cancelled and that it would be 2-3 business days for a refund. 2-3 business days go by, and the charge is still pending on my [redacted] account, no refund. So I call. I'm then told 5-6 days for a refund. 5-6 days go by, still no refund, charge still pending on my account. So I call again, they now advise up to 10 days. I tell them I'm sick of getting different answers. I call again the next day and request a supervisor. I was denied to speak with one, but the representative said they're systems are just "going slow". The whole ordeal has tied up my funds for over a month now, and to boot my mother's day was ruined spending time on the phone with them, and my mother's day surprise to my mother (sent from my 2 year old son to brighten her day) never happened.Desired Settlement: I want a refund ASAP, and though I know nothing can be done about it...it would be really nice if merchants did ANYTHING to make up for all your time and effort that THEY wasted.

Business

Response:

We would be very

happy to address our customer's issue. We did a search by the email address and

phone number listed on this complaint and cannot find her in our system. Could

you ask her to provide her order number or the email address she used when she

placed her order. Once we receive that information we will definitely resolve

this issue.

Review: I went on the internet to place a order of flowers for my mother for mother's day. They advertised a order of plants in a basket for $39.99, the system indicated a standard delivery of $4.99, which I added to my order as well as a card for $2.99. So when I check out I though my order would be $ 48.00. After I confirmed by order then a page came up with my confirmation number and on the side it indicated a total of $ 65.95. While I was on the screen I called Customer Service and indicated to cancel my order. I was indicated that I could not cancel the order and I asked why not they indicated that the order was already sent. I said that can't be so because the order was just placed. I told the young lady to give me to her supervisor.

They put me on hold for 25 minutes, and the Supervisor repeated that they could not cancel the order. My first complaint is that my order should have been cancelled immediately and my second compliant is the price charged which seems to me a bait and switch operation going on. You advertise a price of $ 39.99 but charge me $65.99 adding in additional charges for shipping and handling and on top of that another charge of 2.99 for care and handling of what when you billed me twice already for that and as a customer I should have every right to change my mind or make correction for my order. Here I am thinking my bill will be around $ 45.00 and you charge me an additional 25.00 for handling and not for merchandise that you advertise for $ 39.99. This should be against the law. They indicated they had disclaimers I read everything on the screen and no disclaimers were present at the time of my order. I don't like being made to purchased something I don't want especially when I try to rectify the issue immediately. There must be some law against this type of practice. They made a good gesture into something foul. They had ample time to cancel my order.Desired Settlement: Money returned for $14.99 shipping and handling $ 2.99 for Care and Handling, additional charges that I should not have been charged and changes on the false advertisement noted if the Charge is $65.00 that should be stated prior to give my charge information. The information should always be showed up front not after I give my personal information, giving time to cancel order. Laws that apply should be imposed on this Vendor.

Business

Response:

To Whom It May Concern,

We have issued the customer a $20 refund.

Please let us know if you have any questions.

Thank you,

Corporate

Customer Service Specialist

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: [redacted]

Email: [redacted]

v

Review: I placed an order with PRO FLOWERS ON 5/5/14 and was over charged. My order number is [redacted] I Was promised that I would be charged $39.01 and was charged $54.98. Then, I tried two cancelled the order and was lied to by two employees. I have no idea if this order was cancelled or not, since they refuse to give me any confirmation number or proof that this order is cancelled. I tried on three different occassions to speak with a supervisor to bring this issue to their attenion, but they refuse to let me speak to a supervisor. The way this business has treated me is dispeccable, awful and an absolute disgrace.Desired Settlement: I want a refund by end of business on 5/8/2014 or I will take legal action.

Business

Response:

I have reviewed this customer's order and see the order was deleted out of our system per his request. The notes in his account state that he requested via email on May 5, 2014 to delete his order, this action was completed successfully. The customer was never charged.

Thank you

Review: I was on line at ProFlowers to place a Mother's Day floral order. All of my information was in and ready to process. I went back a page to change the note on the card and make sure everything was what I wanted and the screen popped up that my order was complete. I never did press the complete order. I didn't even get that far. I called ProFlowers (800.336.1396) right away and was told by "[redacted]" that I could NOT cancel the order because it was already being processed. I told her that there were charges that I was not aware of and that things were changed that I didn't approve. The delivery date was not the date that I picked (which was avalible online - May 9th, 2014), the vase was changed from the neon green vase I had chosen (which came with the flowers I was going to order at no extra charge), to a square clear glass vase that added $4.99 to my order (unathuorized), the delivery charges were $4.99 for the date that I picked. That date was changed to May 10th, 2014, a day later, and a new charge of $6.99 and $12.99 were added (yes, 2 separate charges). The total over charged to me is $24.97. I would never have order flowers that were going to cost more to have delivered that the actual flowers themselves. I could have mailed her a $50 gift card at this rate. My order number from ProFlowers is [redacted] I was told by [redacted] that there was no one I could talk to about this but she was going to send a message to her supervisor. [redacted] said they needed to call me in the next 2 business days. She sent the message while I was on the phone with her. The supervisor answered her back and said that they couldn't cancel the order. I asked to talk to the supervisor and [redacted] said she didn't even know if the supervisor is a man or woman!!! I did get the name of the said supervisor: [redacted] Please help. I feel like they get away with this all to often.

Thank you- [redacted]Desired Settlement: I would like to be refunded for my entire order.

Business

Response:

To Whom It May Concern,

We have researched the customer's account and a full refund was issued for order [redacted]

Please let us know if you have any questioins.

Thank you,

Review: I placed an order with Shari's Berries, part of the Pro Flowers company and allowed for a "flexible" delivery date. This was for Valentine's Day and it was stated by choosing a flexible date, (the 13th or 14th) it would guarantee delivery on or before Valentine's Day. I opted for the flexible date to ensure my wife would receive her delivery on time. Nothing was delivered and tracking information was no longer available.

After contacting the company, I was told to contact [redacted], that [redacted] had it and not them, but not to worry, my delivery was guaranteed to be to my wife's office by 5PM. Well, nothing ever showed up so I contacted Pro Flowers to notify them. The offered to process my refund, but offered no remorse or any type of accommodations for my issues. They simply said it was solely the fault of [redacted]. You would think a company like that would offer something or at least say "I am sorry", but it is obvious they are not concerned with the customer's repeat business. Very disappointed to know have nothing for my wife on Valentine's Day.Desired Settlement: I would like to ensure my refund and think they should send out a replacement for my lost order at no charge to my wife.

Business

Response:

Good Afternoon,

We have reviewed this customers order #[redacted] and find that the order was refunded in full per the customers request.

We have also sent a replacement offer to this customer along with an apology.

At this time we are awaiting the customer's response to our offer.

Thank you, [redacted]

Review: I made an online purchase on the 18th of Feb., and within about three minutes, realized that I did not want it. I immediately emailed them to ask them to cancel the order, both on the confirmation form that they sent right away and at their consumer-service address. I re-sent the request when I did not hear back, a few hours later. Today I got an email telling me that the purchase had gone through; they were sorry that they were unable to honor my request. There is no doubt that they had plenty of time to cancel the order. I have asked them for a refund, and have not heard back yet.Desired Settlement: I think that they should refund the amount, as it is their fault that the purchase was made. I did not want it and immediately told them that -- to two email addresses. They waited too long.

Business

Response:

This order was fully refunded on 2/21/2014 which I have confirmed with our bank of record.

Regards,

Review: Proflowers advertising lowball pricing then almost doubles the order with underhanded shipping fees and practices. Called to cancel the order after I received the email with the total which by the way the total was only available with the order confirmation email within 10 minutes of placing the order. They said they cannot cancel the order. Asked for a refund which my bank does not show pending at all. Also them for an email confirmation of the refund which was never received. I only received another order confirmationDesired Settlement: I would like a full refund of the total amount

Business

Response:

To Whom It May Concern,

We sincerely apologize for [redacted] negative experience with his order. [redacted] placed his order on 2/12/16 at 7:21 AM to be delivered next day 2/13/16. During the order process when selecting a delivery date the calendar shows all orders as having a “Standard Delivery Fee” premium shipping days read, “Standard Delivery + $9.99, $14.99.”

Prior to the customer confirming an order they are taken to an order review page which shows the item ordered, recipient name and address, billing name and address, card message and all costs associated with the order. The customer then has to click a button that they agree to the order and wish to confirm. When placing an order for next day delivery the order processes immediately and we do not have the ability to cancel or modify the order. [redacted] called in at 8:21 am stating that that delivery fees were too high and wanted to cancel. Being that we were not able to cancel the order we issued a full refund in the amount of $89.18. The order was still processed and was delivered to Joy and [redacted] on 2/13/16 at no charge.

Again we apologize that [redacted] does not agree with our shipping fees. Please let us know if you have any questions or need further assistance.

Regards,

[redacted]

Special Programs Support Agent Customer Service Specialist

[redacted]

[redacted]

[redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Upon checking my credit card account It seems I never received a refund. Please issue the refund so I can resolve this matterRegards,[redacted]

Business

Response:

To Whom It May Concern,

Thank you for contacting us.

A refund was processed for this order on 2/13/16 and may take 5-7 business days to process back to the customer's account. The refund was processed back to [redacted] ending[redacted]. Credit card refunds may not post until the next billing cycle. I have included below a copy of the receipt for the refund in our banking system

Please advise the customer to reach out to [redacted] for questions regarding refund and time frame to process. Please let us know if you have any questions or need further assistance.

proflowers Feb 13 2016 12:12:41 AM [redacted] 89.18 USD 7107 Credit Card Credit

Regards

Special Programs Support Agent Customer Service Specialist

[redacted]

[redacted]

Review: Real simple, Their website advertises flower delivery such as valentines day advertising flowers in beautiful arrangements with guaranteed delivery. The only problem is , no where on the site do they tell you that your valentine is going to receive a [redacted] shipment in a box that your valentine has to assemble on valentines day.

I spent $115.00 to have 2 dozen roses delivered to my wife only to have her delivery get mixed up with other deliveries as they do, when they are commonly shipped to a business. Everyone knows that they excitement of a flower delivery is when they are delivered as a beautiful arrangement for all to see. These people know this and they have purposely left it out of all their advertising online and in the copies of today's register in [redacted]. These people are accepting payment and misrepresenting their service by IN FURRING IN THEIR ADVERTISING THAT THEY ARE GOING TO DELIVER A NICE ARRANGEMENT AND NO WHERE DOES IT SAY THE RECIPIENT IS GOING TO RECEIVE A FED EX DELIVERY IN A BOX, FURTHERMORE YOU THE CONSUMER DON'T FIND OUT ABOUT IT UNTIL THE DAY OF DELIVERY THAT YOUR ORDER IS GOING TO BE DELIVERED BY FED EX IN A BOX, so there is nothing you can do about it !!!Desired Settlement: Full Refund for Misrepresentation of $115.65 for order # [redacted] .

Business

Response:

Hello,

Thank you for bringing this matter to our attention. Upon reviewing this customers' account it has been found that this order has been refunded in full by a previous agent. No further action will be taken at this time.

Refund information: Refunded $115.60 on 2/14/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: For starters, I could list about 5 things from your primary nature of complaint list!

I ordered strawberries from Shari's Berries for the second time.

The first time, they messed up the order and sent new berries.

This time, on December 16th, I ordered berries for my wife for a December 20th arrival date. The shipment was late so they stated they would refund my money and ship new berries as well. I was promised not only prompt action of a refund, but that a new order of strawberries would arrive today, December 23rd by 430 PM central.

I logged into my account and found that they did not ship new berries and as of today. I checked my bank acount and I have not been refunded money which to me is not very prompt.

I called in expecting to find that they would be shipping the order and refund my money but instead they then tell me that there will be no new order shipped and that it will take 6-10 business days to refund the money.

Customer service was quick to blame everyone but themselves. They placed the blame on their delivery company. However, in my eyes, they are the ones that chose the company and the blame falls flat on the bellies of Shari's Berries.

I just called and the customer service person I talked to treated me like an it and was a pompous [redacted] They were suppose to cancel the original shipment of the strawberries due to the fact that they were going to be 3 days late, however during me writing this I got a confirmation of delivery email of the bad strawberries. Nothing like giving your loved one rotten strawberries for a holiday gift.

This could have involved a health issue as well if I wouldnt have told my wife that the order she received was actually the old ones. She could have contracted food poisoning as well.Desired Settlement: I want my money back into my account and I want the berries shipped at a prompt time as promised. This was part of my Holiday gift for my wife and this company let me down big time.

Business

Response:

Good Morning,

I have reviewed this customer's complaint. Our records do show that his original order #[redacted] was in fact delivered 3 days late and we do sincerely apologize for any inconvenience this may have caused.

A refund was proccessed on December 20, 2013. A replacement order was also sent out #[redacted] and delivered on December 24, 2013.

Please feel free to contact us with any additional questions.

Review: I ordered flower on Dec 3 2013 and called within 5 mins of ordering them and cancelled and that SAME day your employee issued me the refund. She said it would take 2 days for it to return back to my account.

Two days later I didnt get the refund but the charge for the flower order did show up. So I called and they said it could take up to 5 days for refund to be issued but it is there so dont worry. So three days after that I waited and still no refund. I called again, this time I was told it could take 5-7 days. Finally I said ok everytime Ive called Im told something different and I still havent received my refund but you sure made sure you got my money two days after I made the order.

I was then told that it shows on your end that its processed and they didnt know why it hasnt gone through and that I need to call my bank and ask them whats going on with it and where it might be. I called my bank and just as I thought they'd say they've never received anything from you guys and that its something wrong on your end of the processing.

So I called back a fourth time this time after trying to be told again that refunds been processed and me getting more irate by the minute the employee then tells me it could take 7-10 days (another time frame and it just keeps getting longer and longer.) So I asked to talk to a manager and the manager came on the phone and said her name was [redacted] and that it normally takes 5 days, which it has been, and she has no reason for me as to why I havent received it yet so shell put a request through to corporate for my account and hopefully they'll take care of it and call me within two days. This was Dec 9th.

I waited three days and no call so on Dec 12th I called back and was given the same run around except the male employee I talked to this time said there are no managers, after he had put me on hold after I had asked to talk to one. He said theres only employees who have more seniority but no managers and that the lady I spoke to who said she was a manager, was not. He said he called the help desk, which Im presuming really doesnt exist, said again that it takes 7-10 days and its only been 9.

(This is a copy of the complaint I sent the company but it explains my problem.) I still have not received any refund from them and it has been 12 days from the day refund was issued.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxDesired Settlement: To please receive my refund in a timely manner.

Business

Response:

Good Morning,

This customer's order history is showing that the order was placed on December 3, 2013 and refunded in full on December 4, 2013. The order did deliver on December 4, 2013.

Due to the volume of orders in our system we were not able to stop the order from shipping out. The customer was advised hat the order would be delivering.

We do not any visibilty to the customer's [redacted] payment options but as you can se below it refunded out of our system successfully.

Thank you, [redacted]

Dec 4, 2013

Refund To

Completed

Details Refund To [redacted]l [redacted]

-$62.78

$1.14

-$61.64 USD

Dec 3, 2013

Payment From [redacted]l

RefundedbYou have refunded this payment in full.

You have refunded this payment in full.

Details Payment From [redacted]

$62.78

-$1.14

$61.64 USD

Dec 3, 2013

Authorization From [redacted]

Completed

Details Authorization From [redacted]

$62.78

$0.00

$62.78 USD

Review: I ordered flowers on Proflowers.com website and paid additional fees for express delivery (2nd day delivery) . First, they could not locate the flowers on the promised delivery date and did not even call me to tell me. After I called them, they promised they would deliver one day after the supposed delivery date. More than 1 week later, they not only did not deliver anything, but also did not even call me or contact me. I only found out about non-delivery from my recipient. Their unreliable business practice and rude service of the agents on the phone caused me great distress and loss.Desired Settlement: I request full refund the charges to my credit card, a complementary delivery to my recipient, and a formal appology letter from the president of the company.

Business

Response:

Upon researching this order we discovered it was rejected as the customer input the incorrect address. We contacted the recipient and acquired the correct address and set up an upgraded replacement be sent to him at his convenience. We attempted to call and speak to [redacted] to no avail, we emailed her advising her the address change and that we set up a replacement. We let her know she will not be charged for the original order or replacement order. No refund can be made as she was not charged.

Review: When ordering from Pro flowers it does not state flowers would not arrive assorted when I found this out the day of they were to be delivered I canceled the order.

Customer Service in efforts to fix the issue ordered me an order with a local florist though this as well came out to be a failure as Pro flowers communicated to me it was going to be delivered when in fact it was not, I had even offered to pick them up on this day. I finally reached a lady by the name of [redacted] who identified her self to be customer service manager; she took over the complaint & said she would have this taken care of tomorrow as she could not get a local florist to deliver in the evening of the original order & that special day !!.

The next day I call the florist that was to deliver & they said they were instructed I was going to pick this order up. I said I was going to pick the order up yesterday so I can have these flowers for the special day not the day after.

Dealing with Pro flowers has been nothing but disasters from the get go. No proper follow up is taken & attention to detail lacks from the start. This is the first time I've used this service certainly the last.Desired Settlement: I full refund was supposedly already refunded. I would like a full explanation as to how the failures continued to compile even on the next day.

Business

Response:

This customer originally called in on October 2, 2013 at 1:30 PM PST. He was extremely upset and vocal about our delivering his flowers through [redacted] and wanted his order cancelled. I was able to cancel his order and issued him a full refund. I let him know that we had a service through Proflowers [redacted] where he could have his order delivered by a florist. I offered him this service to try at no charge. I made every effort to have a florist located who could deliver his flowers on 10/2/2013 as it was a gift for a birthday on 10/2/2013 to someone special. Unfortunately due to the time of day when I started the process we were unable to locate a florist through our service who could do the delivery. At 5:03 PM he called and spoke with our Senior Customer Service manager who took out her own credit card and called many different florists in his recipients area to find a florist to make the delivery on 10/2/2013. Unfortunately she could not locate a florist to make the delivery on 10/2/2013. We did deliver complimentary flowers to his recipient on 10/3/2013. We also sent him a gift code for a 30% off a future order on our [redacted] website.

Review: I tried to place and order online with proflowers today but I kept getting a error message so I called my order in with [redacted] in which I was on the phone with her for over 45 min. Only to come to the conculsion that she needed her manager to come over and place the order because it was not taking my promotion code, I was told by [redacted] that she would be calling be back with details this was at 2:20est today. As of 8:00est I had not heard from her or anyone for that matter. (Mind you my delivery date was for 5/9)So I called in and got a lady name [redacted] and was told my order was placed but the flowers that I choosed was changed. I was not happy at all how is a company going to send out something that I didn't approve to go out and to charge my credit card. And get this just tracked it and its not even going to the right person which is my aunt and not my mom. Poor Service NEVER WILL I USE PROFLOWERS!!Desired Settlement: Refund of my shipping and handling cost of $15.97

Business

Response:

I called and spoke to this customer today. She stated the issue with her Mother's Day order was already resolved. To address her problem promotion code I created a new code and emailed it to her at the address she provided on this complaint.

Corporate

Customer Service Specialist

provide-commerce

4840

Eastgate Mall

San

Diego, CA 92121

Phone:

800-233-9551

Email:

[redacted]@providecommerce.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought a groupon for this company, and placed an order on the companies website. Within 24 hours of placing the order I realized the shipping address was wrong by 2 numbers. I emailed the company customer service, which they responded by saying they needed verification of my order, to which I replied with verification. They confirmed the new shipping address, but then a day later I also received a phone call needing verification again. So again, I verified and gave the woman the correct address, to which she replied someone would be contacting me with verification. I told her no, that it's ridiculous to need this much contact to change 2 numbers on an address and that I will not be answering any more calls and get it fixed right then and there, end of story. My delivery was scheduled for the 11th, and it was not delivered. Come to find out, the woman on the phone canceled my order. I immediately called the customer service and spoke to a man who assured me the new order would be there Friday, and he also needed to charge me again since it was a new order. This charge ended up being about $2.00 more than my original charge. The delivery did not arrive Friday, when I tracked the package it said it would arrive Saturday. Well Saturday came, and no delivery. Finally, I called the U.S.A corporate headquarters number, since the customer service based in India has proven incompetent, and had the lady cancel my order.

Will never be using [redacted] again after this horrible experience.

I will never order from Shari's Berries again. Their customer service representative was not able to understand a word I said (and in fairness, I could not understand him well either). I requested that I speak with a different representative which I was told were not available. My issue: I had received many (more than 9) discount offers the day AFTER I ordered a Valentine's candy gift. I called to see if I could redeem a discount since there were none available the day I ordered. After a TERRIBLE time getting the customer service rep to understand my order number, name, etc., he told me I would only be able to use the coupons in the future. Ridiculous! I requested to speak to a Supervisor to which I was informed that none were available at his location. I told him to FIND one for me to speak to and he ultimately put me on hold, which, of course, I was disconnected. Instead of calling back I elected to write an email which included my order number to their "ecare" email address listed under contacts. I explained the above and waited 3 days for a response. When I finally received an response, it was CLEARLY for a different order number (not even close to mine) and in regards to a floral arrangement and a surcharge associated with it. How inept can one company be? Too much of a hassle to ever use again.

Review: I was listening to the radio and heard proflowers advertising flowers for $29.99. I placed the order and the total given at the end of the order was $29.99. the following day I checked my e-mail and saw a charged of $50.99 I placed the order on the 10th of this month, so I called and try to cancel the order and they told me that they cannot cancel it. the delivery date is friday therefore they have time to cancel it. furthermore the advertisement was misleading and dishonest. twice I called and they told me that they cannot cancel the order and rudely hang up the phone on me both times. because of the false advertisement, I just want them to refund my money. I did not receive the order.Sincerely[redacted] orderDesired Settlement: Refund

Business

Response:

To Whom It May Concern,

Review: I wanted to see how much would be charged, for shipping/handling of chocolate covered berries. The web site ([redacted] or [redacted]) would not show the cost of shipping. I had to input my order, and credit card information....and then actually place the order, before the $12.95 standard delivery charge appeared on the screen. By then....my order was placed. I was given no way of knowing how much the shipping/handling charge would cost me.Desired Settlement: I want the chocolate covered berries that I ordered. But I also want [redacted] and/or [redacted] to clearly show how much shipping/handling will be charged BEFORE customers have to click the order icon button. It is morally wrong and deceptive not to tell people how much the full charge will be, before they order the product. Clearly show the full and complete charges BEFORE inputting credit card information and ordering.

Business

Response:

I emailed this customer today the following:

Dear Mr. [redacted],

Thank you for taking the time to contact us through the Revdex.com regarding how we display our shipping and handling fees.

Our review process is designed to display all order details including an itemized list of the order total. This review page is displayed right before confirming and processing the charge for the order to ensure that our customers are satisfied with their order total. We apologize for any confusion. However we do have the details of our fees earlier on in the ordering process. Once you select the product you wish to order and select the delivery date you will find a link to our delivery details which when you click on this displays an explanation of our fees. Please see the attached Microsoft document.

Please keep in mind that we have friendly customer service agents available to assist you 24 hours a day. Feel free to call anytime, [redacted].

Sincerely,

Review: ProFlowers does not state, anywhere but the confirmation page of checkout, what their shipping prices are. They have both a "Standard Delivery Fee" and a "Care and Handling Fee" as well as a weekend/holiday delivery fee. This information is hidden in the far bottom right of the checkout page. Discovering the deceptive practice after reviewing my order I attempted to cancel. I never received the confirmation e-mail for my order which would provide a cancellation link. I was sent in circles on their website unsuccessfully trying to log in to cancel. I sent an e-mail to customer service containing the order information and requesting the order be canceled to which no one responded. Not only was I gouged with deceptive pricing practices, but then denied the ability to cancel my order.Desired Settlement: Refund the amount of the order.

Business

Response:

Hello [redacted]

Review: I ordered a box of chocolates to be delivered to my grandfather on Friday, February 14. I specifically ordered with this company because it was guaranteed delivery on Valentines day.

My order was not delivered on Friday, February 14 and now may not be delivered until Monday, February 17 at the earliest. Since the holiday is now over I no longer seek to pay for something that was not delivered has guaranteed on Friday, February 14. I have attempted twice to contact customer service via email and received no response. I called to only be on hold for 30 minutes then I sought out [redacted] and was told to email I tried email yet again and have received no response.

I want to be refunded for this order or at least cost of shipping. You cannot tell somebody that when you purchase something it will be delivered on or by February 14 and then not have that happen and then expect them to pay the costs of that delivery date. I feel I have been ripped off and I would never recommend this company to anybody else. In the future I suggest the company should post that if the weather happens that the delivery date cannot happen and they should never make any guarantee of the delivery date it's very deceptive to believe that when you're purchasing something from this place to have a delivery date guarantee and then not have that happen.

That you can advertise that they will deliver on Valentine's Day and there is no disclaimer anywhere on their webpage or during purchasing. That is why I want a refund for not being properly notified as well as not having my order delivered has stated.Desired Settlement: I want a full refund for my order or at least refunded for the cost of shipping.

Business

Response:

Hello,

Thank you for bringing this matter to our attention. We have reviewed the customers account and have found that the customer has received a refund of their shipping fees, $12.99, as of 2/15/2014. This customer has also received a complimentary replacement order and a $20 gift code to be used on a future order. No further actions will be taken at this time.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,