Customer established her account for gas and electric on 10/21/2016. The account was billed monthly; however the monthly invoices were forwarded to the customer’s prior address. Company was not aware that the customer was not receiving the bills until her service was interrupted on
On 4/5/customer spoke with company’s Collection Department and was advised to pay $and to make payment arrangements on the balance at that time. The customer paid $on 4/11/and the payment was returned unpaid by the bank on 4/12/2017. When the customer failed to make good on the returned check, the service was subsequently turned off on 4/19/2017. Customer did speak with collection supervision and was advised that company would accept $as a courtesy and payment arrangements on the balance. Customer wanted to pay $to have the service restored; her request was denied. Company spoke with the customer today. An explanation was provided to the customer as well as an apology. Company also agreed to waive the $reconnection fee at the customer’s request. Customer is satisfied
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your help, I have asked for this several times and you finally made it happen!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations attempted to reach the customer on 12/and 12/and left messages each time with contact information to return the call. Review of the account shows that the customer's service was turned on 12/22/15. Will confirm all with the customer when the call is
returned. In addition, the calls the customer made between 12/and 12/will be reviewed and any gaps in customer service, policy or process will be addressed with management
11-02-15Tech arrives on inoperable water heater callTech Determines problem is the thermostat and replaces partCustomer Relations tried t contact customer on 12/and 12/and left a message on the answering machine. A follow up appointment was scheduled for 12/16/between
12-4pm. I will further assist customer when he returns my call
On November 11, 2016, a Business Assurance Specialist (BAS) in PSE&G’s Claims Department spoke with Ms*** and explained the claim process. At that time, Ms*** said that she would send back the claim form and e-mail pictures of the damage. The BAS did not receive anything
from Ms***. On December 2, 2016, the BAS left a voicemail for Ms*** advising that the claim form needed to be returned with pictures of the damage. She provided Ms*** with the Claim Department’s e-mail address and two fax numbers to submit the documentation. On December 5, 2016, Ms*** left a message on the Claim Department’s general voicemail On December 6, 2016, the BAS called Ms*** and left another message advising that the claim form needed to be returned with pictures She again provided the e-mail address, fax number and mailing address, along with her direct line. On December 7, 2016, the BAS left another voicemail for Ms***. Ms*** claim cannot be addressed until she submits the claim form and pictures of the damage. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our Customer Consultant who has been working with this customer for years James W*** spoke and received text messages from *** *** on 9/11/17. Currently September bill had her account past due $with a notice of disconnection if not paid by 9/14/17. For good
customer relations the disconnection notice has been cancelled until 10/31/to allow Ms*** time to find additional funding. Company not responsible for outside funding, this is the customers responsibility due to financial information provided. When speaking with customer he gave her information for *** is a website and call center that gives multiple organization that may be able to assist her. PSE&G is quite aware of Ms*** since she has contacted us for years about her past due bill. She has never been disconnected her electric service and we attempt to help her each time she contacts us by giving her deferred payment arrangements and extensions on her due dates. Ms*** has been telling the company for at least years that is she moving. PSE&G is confused with her claim about a federal law suit? PSE&G is under the jurisdiction of the NJ Board of Public Utilities and the Office of Administrative Law. Quite sure a case filed in federal court would not he heard.
Revdex.com PSEG - ***, 7/19/(See also *** ***)***This customer complained to the BPU that we never returned her $deposit and wants it applied to her old Final BillHowever, an in-depth review of her account shows that it was refunded on 4/9/2012, and had been applied to
her April billBecause she no longer has old bills, she insist that we send her a copyI told her that I don't think that sending her a duplicate bill from April 2012, is possibleSo a statement of the old account, showing the charges and balances for the months of say, March, April, May, June is being prepared and forwardedShe wants it mailed to : * * *** *** *** ** ***F Ewell
Mr*** Our records show *** ***, (SS# ending in ***) had the following accounts with PSEG: Account # *** *** *** *** *** ** *** 5/10/to 9/30/Balance $ Account # *** *** *** *** *** ** from 6/1/to 11/12/2014 Balance $
Account # *** *** *** *** *** ** from 1/12/to 6/23/Balance $ Account # *** *** *** *** *** ** from 7/10/to 10/22/Balance $ Other Skip Tracing resources available to PSEG collections confirm the name and SS# associated with these addresses Our records indicate you went to one of our Customer Service Centers on 2/and stated that your Mother has been using your identityrecommend you follow the instructions on the Identity Theft/Fraud package you have been given
This customer receives gas and electric services. The account has been continuously delinquent and was previously shut off for non-payment 6/15/16. This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service.
The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:p.mon 9/12/16. There was no access to the meter. A second work order was generated on 8/12/at 4:p.mand the service was restored 9/13/at 5:p.m.A voicemail message was left for the customer reviewing the above information. We also provided a direct telephone number for the customer to return our call to address this matter further
The contact information provided in the initial Revdex.com inquiry included the following telephone number: ###-###-####. This incorrect number is the telephone number that company attempted to reach this customer at. This supplemental provided a corrected telephone number. Company contacted customer today and confirmed that the deposit has been waived and that the account must be kept current to avoid it being reinstated. Satisfied
Cojmpany's position remains the same. There is no record of customer requesting to close her accont in and therefore this account in her name is valid. Customer must contact the collection for further assistance
Customer was initially moved into the incorrect apartment from the time he established his account, 5/30/through 3/14/2016. He was billed for the Front Apartment, whereas he resides in the Rear Apartment. The rebilling has been completed as of 6/10/2016. His
correct account number is ***. Customer currently has a credit balance of $212.23. Company spoke with the customer today and advised him of this. Customer is satisfied.
The electric department left voice mails for Ms*** on 8/and 9/she has not returned their callMs*** also filed a complaint with the NJ BPU the response is the same to both organizationsNo response from customer
Customer established his account for gas and electric services on 5/11/2016. The electric meter is read remotely and is billed based on actual reads. The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter
reading dates. During the estimated period, the customer was not billed for any gas consumption for the months of 3/and 4/2017. During those two months he was billed $which is the monthly service fee Company spoke with the customer today An actual gas read will be obtained 6/29/or 6/30/to verify the 6/14/read. Additionally a Gas ERT meter will be installed 7/3/so that going forward actual gas reads will be obtained Customer provided company with information regarding conversations he has had with certain CS representatives. The relative telephone recordings will be reviewed; appropriate follow up action will be taken. Customer was provided with direct contact information. Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is. Customer is satisfied with this course of action
This matter is being reviewed further. The account will be retrieved from outside collection while the review is being completed. We spoke with the customer today and she understnads we are lookng into this and will follow up with her
IN RESPONSE TO CUSTOMER'S HIGH BILL INQUIRIES WITH THE BPU, COMPANY PREVIOUSLY ATTEMTPED TO REACH THIS CUSTOMER ON 8/26/TO SCHEDULED A METER CHANGE AND TEST. WE SPOKE WITH A FEMALE WHO AGREED TO GIVE THE CUSTOMER OUR MESSAGE TO RETURN OUR CALL. THERE WAS NO RESPONSE TO THAT
MESSAGE. COMPANY ATTEMPTED TO REACH THE CUSTOMER ON 9/9/AND AGAIN LEFT A MESSAGE FOR A RETURN CALL. THERE WAS NO RESPONSE TO THIS MESSAGE.COMPANY SPOKE WITH THE CUSTOMER TODAY AND AN ELECTRIC METER CHANGE HAS BEEN SCHEDULED FOR 10/1/IN THE AFTERNOON. THE REMOVED METER WILL BE TESTED AT THE EARLIEST OPPORTUNITY AND CUSTOMER WILL BE PROVIDED WITH THE RESULTS
PSE&G completed its investigation into this customer’s claims. It was confirmed: Account #*** was in the name of *** ***, wife of *** ***, and was for services supplied to *** *** ***, Ridgewood, NJ A deposit request in the amount of $was assessed on
this account A payment of $was posted to this account on March 24, The deposit was released/credited to the account on April 16, A refund check in the amount of $was processed and forwarded to the customer on May 9, The check was cashed on May 20, Company spoke with Mr*** and provided him with the above information. We are in the process of preparing an account statement to be forwarded to the customer. He understands it can take a couple of weeks to have prepared and understands that once it is completed we will follow up with him and provide him with the statement.
Customer established her account for gas and electric on 10/21/2016. The account was billed monthly; however the monthly invoices were forwarded to the customer’s prior address. Company was not aware that the customer was not receiving the bills until her service was interrupted on
On 4/5/customer spoke with company’s Collection Department and was advised to pay $and to make payment arrangements on the balance at that time. The customer paid $on 4/11/and the payment was returned unpaid by the bank on 4/12/2017. When the customer failed to make good on the returned check, the service was subsequently turned off on 4/19/2017. Customer did speak with collection supervision and was advised that company would accept $as a courtesy and payment arrangements on the balance. Customer wanted to pay $to have the service restored; her request was denied. Company spoke with the customer today. An explanation was provided to the customer as well as an apology. Company also agreed to waive the $reconnection fee at the customer’s request. Customer is satisfied
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your help, I have asked for this several times and you finally made it happen!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations attempted to reach the customer on 12/and 12/and left messages each time with contact information to return the call. Review of the account shows that the customer's service was turned on 12/22/15. Will confirm all with the customer when the call is
returned. In addition, the calls the customer made between 12/and 12/will be reviewed and any gaps in customer service, policy or process will be addressed with management
11-02-15Tech arrives on inoperable water heater callTech Determines problem is the thermostat and replaces partCustomer Relations tried t contact customer on 12/and 12/and left a message on the answering machine. A follow up appointment was scheduled for 12/16/between
12-4pm. I will further assist customer when he returns my call
Service visits to repair rangeCould not repairCancelled contract and credited account year of contract as per Terms and Conditions
On November 11, 2016, a Business Assurance Specialist (BAS) in PSE&G’s Claims Department spoke with Ms*** and explained the claim process. At that time, Ms*** said that she would send back the claim form and e-mail pictures of the damage. The BAS did not receive anything
from Ms***. On December 2, 2016, the BAS left a voicemail for Ms*** advising that the claim form needed to be returned with pictures of the damage. She provided Ms*** with the Claim Department’s e-mail address and two fax numbers to submit the documentation. On December 5, 2016, Ms*** left a message on the Claim Department’s general voicemail On December 6, 2016, the BAS called Ms*** and left another message advising that the claim form needed to be returned with pictures She again provided the e-mail address, fax number and mailing address, along with her direct line. On December 7, 2016, the BAS left another voicemail for Ms***. Ms*** claim cannot be addressed until she submits the claim form and pictures of the damage. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our Customer Consultant who has been working with this customer for years James W*** spoke and received text messages from *** *** on 9/11/17. Currently September bill had her account past due $with a notice of disconnection if not paid by 9/14/17. For good
customer relations the disconnection notice has been cancelled until 10/31/to allow Ms*** time to find additional funding. Company not responsible for outside funding, this is the customers responsibility due to financial information provided. When speaking with customer he gave her information for *** is a website and call center that gives multiple organization that may be able to assist her. PSE&G is quite aware of Ms*** since she has contacted us for years about her past due bill. She has never been disconnected her electric service and we attempt to help her each time she contacts us by giving her deferred payment arrangements and extensions on her due dates. Ms*** has been telling the company for at least years that is she moving. PSE&G is confused with her claim about a federal law suit? PSE&G is under the jurisdiction of the NJ Board of Public Utilities and the Office of Administrative Law. Quite sure a case filed in federal court would not he heard.
Revdex.com PSEG - ***, 7/19/(See also *** ***)***This customer complained to the BPU that we never returned her $deposit and wants it applied to her old Final BillHowever, an in-depth review of her account shows that it was refunded on 4/9/2012, and had been applied to
her April billBecause she no longer has old bills, she insist that we send her a copyI told her that I don't think that sending her a duplicate bill from April 2012, is possibleSo a statement of the old account, showing the charges and balances for the months of say, March, April, May, June is being prepared and forwardedShe wants it mailed to : * * *** *** *** ** ***F Ewell
Mr*** Our records show *** ***, (SS# ending in ***) had the following accounts with PSEG: Account # *** *** *** *** *** ** *** 5/10/to 9/30/Balance $ Account # *** *** *** *** *** ** from 6/1/to 11/12/2014 Balance $
Account # *** *** *** *** *** ** from 1/12/to 6/23/Balance $ Account # *** *** *** *** *** ** from 7/10/to 10/22/Balance $ Other Skip Tracing resources available to PSEG collections confirm the name and SS# associated with these addresses Our records indicate you went to one of our Customer Service Centers on 2/and stated that your Mother has been using your identityrecommend you follow the instructions on the Identity Theft/Fraud package you have been given
This customer receives gas and electric services. The account has been continuously delinquent and was previously shut off for non-payment 6/15/16. This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service.
The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:p.mon 9/12/16. There was no access to the meter. A second work order was generated on 8/12/at 4:p.mand the service was restored 9/13/at 5:p.m.A voicemail message was left for the customer reviewing the above information. We also provided a direct telephone number for the customer to return our call to address this matter further
The contact information provided in the initial Revdex.com inquiry included the following telephone number: ###-###-####. This incorrect number is the telephone number that company attempted to reach this customer at. This supplemental provided a corrected telephone number. Company contacted customer today and confirmed that the deposit has been waived and that the account must be kept current to avoid it being reinstated. Satisfied
Cojmpany's position remains the same. There is no record of customer requesting to close her accont in and therefore this account in her name is valid. Customer must contact the collection for further assistance
Customer was initially moved into the incorrect apartment from the time he established his account, 5/30/through 3/14/2016. He was billed for the Front Apartment, whereas he resides in the Rear Apartment. The rebilling has been completed as of 6/10/2016. His
correct account number is ***. Customer currently has a credit balance of $212.23. Company spoke with the customer today and advised him of this. Customer is satisfied.
The electric department left voice mails for Ms*** on 8/and 9/she has not returned their callMs*** also filed a complaint with the NJ BPU the response is the same to both organizationsNo response from customer
Customer established his account for gas and electric services on 5/11/2016. The electric meter is read remotely and is billed based on actual reads. The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter
reading dates. During the estimated period, the customer was not billed for any gas consumption for the months of 3/and 4/2017. During those two months he was billed $which is the monthly service fee Company spoke with the customer today An actual gas read will be obtained 6/29/or 6/30/to verify the 6/14/read. Additionally a Gas ERT meter will be installed 7/3/so that going forward actual gas reads will be obtained Customer provided company with information regarding conversations he has had with certain CS representatives. The relative telephone recordings will be reviewed; appropriate follow up action will be taken. Customer was provided with direct contact information. Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is. Customer is satisfied with this course of action
This matter is being reviewed further. The account will be retrieved from outside collection while the review is being completed. We spoke with the customer today and she understnads we are lookng into this and will follow up with her
IN RESPONSE TO CUSTOMER'S HIGH BILL INQUIRIES WITH THE BPU, COMPANY PREVIOUSLY ATTEMTPED TO REACH THIS CUSTOMER ON 8/26/TO SCHEDULED A METER CHANGE AND TEST. WE SPOKE WITH A FEMALE WHO AGREED TO GIVE THE CUSTOMER OUR MESSAGE TO RETURN OUR CALL. THERE WAS NO RESPONSE TO THAT
MESSAGE. COMPANY ATTEMPTED TO REACH THE CUSTOMER ON 9/9/AND AGAIN LEFT A MESSAGE FOR A RETURN CALL. THERE WAS NO RESPONSE TO THIS MESSAGE.COMPANY SPOKE WITH THE CUSTOMER TODAY AND AN ELECTRIC METER CHANGE HAS BEEN SCHEDULED FOR 10/1/IN THE AFTERNOON. THE REMOVED METER WILL BE TESTED AT THE EARLIEST OPPORTUNITY AND CUSTOMER WILL BE PROVIDED WITH THE RESULTS
PSE&G completed its investigation into this customer’s claims. It was confirmed: Account #*** was in the name of *** ***, wife of *** ***, and was for services supplied to *** *** ***, Ridgewood, NJ A deposit request in the amount of $was assessed on
this account A payment of $was posted to this account on March 24, The deposit was released/credited to the account on April 16, A refund check in the amount of $was processed and forwarded to the customer on May 9, The check was cashed on May 20, Company spoke with Mr*** and provided him with the above information. We are in the process of preparing an account statement to be forwarded to the customer. He understands it can take a couple of weeks to have prepared and understands that once it is completed we will follow up with him and provide him with the statement.