Customer Relations contacted customer [redacted] on 9/23 and left a message at 3:15pm. There are no notes on the account to indicate any formal long term payment arrangement was entered into with PSE&G on the final balance for the account in question. And it would have taken...
several years for the customer to pay the balance off by just paying $50/mo. It is confirmed that regular $50 payments were made and several letters were mailed to the customer acknowledging same, but also advising there is a large balance remaining and if not paid, collection activity would commence. Will discuss all with customer when call is returned. The balance is with a collections agency at this time.
This is a house (commercial) account and supplies electric service only. The account was established 2/11/2013 and there have been three customer payments to date - $190.00 on 11/9/2015, $1200.00 on 2/11/2016 and $100.00 on 6/21/2016. The electric service was interrupted due to...
non-payment on 12/9/2016. The customer issued a check payable to PSE&G in the amount of $962.81 to have the service restored. Customer was aware the check would be returned unpaid by the bank because she provided an invalid bank account number. Prior to the 12/9/2016 check, the customer also issued a bad check on 10/7/2016. This check, in the amount of $656.00 was returned unpaid by the bank on 10/11/2016. Customer issued this check in bad faith to avoid interruption of service at this time. The check was never made good. PSE&G extended a deferred payment arrangement to the customer in an attempt to work with her. However, once the check was returned unpaid by the bank on 12/12/2016, the agreement was voided. Company spoke with this customer on today and she was advised that PSE&G will accept $500.00 and will extend another payment arrangement on the balance of the account. Customer was advised that all of her payments must be cash/certified funds only. The customer stated she is trying to get money to pay the full $962.81. Customer understands that the service is not guaranteed until a minimum payment of $500.00 is received. Customer also advised this office that she has a six year old child who has asthma and uses a nebulizer. She was provided with a direct fax number to this office so that the doctor can forward any information she wants the company to consider. However, the six year old child exceeds the established age limit for consideration regarding use of the nebulizer. The customer confirmed that there is no life sustaining equipment at the house.
A reconnect order was issued for [redacted] at [redacted] in [redacted] on October 12, 2016 at 12:36pm. Ms. [redacted] made several calls to Customer Service throughout the day to inquire when the service would be restored. The Customer Service Professionals confirmed that...
the order was assigned to a Technician but advised that he was not in route yet. Unfortunately, the service was not restored until October 13, 2016 at approximately 10:00am. The reconnect order was assigned to a Meter Technician. The Technician’s Supervisor investigated the delay and determined that the Technician had a heavy workload on October 12th. The Supervisor has advised the Technician that he needs to be aware that reconnects can be assigned at any time during the day and that he needs to contact the Chief Meter Technician if he is unable to address a reconnect the day it is received. I left voicemails for Ms. [redacted] on October 19th and October 20th, but she has not returned the calls. If Ms. [redacted] wants to seek reimbursement for business losses, she would need to submit a claim to PSE&G’s Business Assurance & Resilience Department by calling ###-###-####. Alternatively, PSE&G can credit the reconnect charge of $45 for good customer relations due to Ms. [redacted] inconvenience. If Ms. [redacted] would prefer the $45 credit, she can call [redacted] at ###-###-####([redacted]). Thank you, [redacted]Customer Relations Consultant
CUSTOMER HAS SPOKEN TO SEVERAL PSE&G REPRESENTATIVES REGARDING HER CONCERNS WHICH WERE THE SAME AS SHE STATED IN HER Revdex.com INQUIRY. SHE HAS BEEN ADVISED EACH TIME THAT SHE MUST BRING IN HER OWN ELECTRIC AND/PLUMBER TO TRACE THE LINES ON A BUSINESS ACCOUNT. PSE&G DOES NOT TRACE...
LINES ON COMMERCIAL ACCOUNTS. IN RESPONSE TO HER Revdex.com INQUIRY, WE REACHED OUT TO HER AGAIN TODAY. WE DID NOT REACH HER, HOWEVER A DETAILED VOICEMAIL MESSAGE WAS LEFT FOR HER EXPLAINING AGAIN THAT SHE MUST BRING IN HER OWN PLUMBER/ELECTRICIAN TO TRACE THE LINES AND CONFIRM EXACTLY WHAT HER METERS SUPPLY.
Customer's account was closed as the result of a new tenant applying for service for the wrong apartment/unit. The CS representative who processed the new tenant's application for service did not err by establishing ths new account. Company spoke with the customer today and advised her...
we will retrieve and review the taped conversation between her and the customer service representative and the appropriate ation taken. An apology was also extended to the customer for any nconveniene she experienced. Customer is satisfied.
Customer Relations contacted Ms. [redacted] on 11/22 and left a message at 5:05pm. Review of the account confirms multiple requests made for the statement and our records indicate those statements were sent. When the call is returned, I will confirm the mailing address and also discuss...
alternate options of receiving the statement (i.e. email, etc.). The customer's account is noted as well.
Customer Relations spoke to customer Ms. [redacted] on 4/14/16. Her current balance is $1108. She has two prior broken payment arrangements in the last 12 months. The customer is also on the Equal Payment Plan. I advised Ms. [redacted] that we would accept $360 to restore her service...
and would offer her a payment arrangement (6 months) on the remaining balance. Ms. [redacted] was satisfied and said she would probably make the $360 in two separate payments. Ms. [redacted] understands that service cannot be restored until the full $360 is received. The customer's account is noted as well.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company has reviewed the telephone records for this
account. Company confirmed that the
account was established as of May 4, 2015. Review of the recorded telephone conversation confirmed that
the customer first contacted company on 10/23/15 after receiving an...
automated
call regarding his delinquent account. The CS Representative specifically asked the customer
if he had previously advised the company that he was not receiving his monthly
bills; customer would not answer the question. The CS Representative also confirmed that the payments the customer made
were applied to a second account that he has with the company rather than with
this account. Further review of the account confirms that the bills were
being forwarded in error, to customer’s prior address. Once customer notified the company of this on
10/23/15, the account information was updated and the mailing address reflects
his current address. Copies/Duplicates of
all bills have been forwarded to the customer at his correct address. Additionally an investigation completed on 10/28/15
confirmed that this rate classification for this account should be residential
gas and it too was corrected. The
account has been rebilled using the correct rate. The account balance is a credit $26.57. Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions.
REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS. MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT. PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S...
PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER. ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL. IN THIS CASE, THE COMPANY REQUESTED A $408.00 DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00. THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT. SHE REFUSED THE OFFER. CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT. WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE. COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL. WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT. IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.
Customer Relations spoke to customer on 10/1./15 He indicated he wanted to speak to the appropriate supervisor regarding the technicians actions. I advised I would have the supervisor contact him to further discuss his concerns and we would also investigate what transpired. Our...
records do confirm that a technician was out on 9/30, the order notes indicate it was due to a gas smell. However, our investigation will confirm all. [redacted] has my contact information. I also have confirmation that the Appliance Repair supervisor has also contacted the customer and reassured we would investigate and the customer also has the supervisor's phone number as well.
Called customer on 6/24/16 and 6/28/16 and left a message on the answering machine. Customer moved to current location on 7/15/16 according to her lease. Customer never signed up for service at which time the account was in "unknown". Customer services were...
interrupted on 4/19/16 at which time customer signed up for service. Customer was assessed a deposit based on her credit history. I will assist customer with her concerns when she returns my call.
PSE&G Customer Relations attempted to reach Mr. [redacted] on 7/21 and left a message at 11:50am. Our investigation finds that an Appliance Repair technician was at Mr. [redacted]'s home on 6/16 to service his A/C unit and performed a nitrogen pressure test to find the leak that was causing the...
customer to lose its Freon. The leak was found in the 'a' coil and customer was notified of same. The technician left the unit off and did not put the cover back on the 'a' coil. The cost of the pressure test was $354.17 and the customer was billed for same. An Appliance Repair supervisor also spoke to Mr. [redacted], who on 6/20 regarding this matter as well. It was explained to him that he had one other option which was to add a sealant to the system, but there was no guarantee that it would work, which was made clear to Mr. [redacted]. He decided to move forward with trying the sealant. The supervisor indicated in the interest of good customer relations, he would refund the difference between the pressure test charge of $354.17 and the final cost of the sealer. The final cost of the sealer was $286.96. So a credit of $68 has been applied to the customer's account. Company will discuss all with the customer when the call is returned.
Customer established his account for gas and electric services on 5/11/2016. The electric meter is read remotely and is billed based on actual reads. The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter...
reading dates. During the estimated period, the customer was not billed for any gas consumption for the months of 3/2017 and 4/2017. During those two months he was billed $5.84 which is the monthly service fee. Company spoke with the customer today. An actual gas read will be obtained 6/29/17 or 6/30/17 to verify the 6/14/17 read. Additionally a Gas ERT meter will be installed 7/3/2017 so that going forward actual gas reads will be obtained. Customer provided company with information regarding conversations he has had with certain CS representatives. The relative telephone recordings will be reviewed; appropriate follow up action will be taken. Customer was provided with direct contact information. Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is. Customer is satisfied with this course of action.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please note, I will not be satisfied with this resolution until I have the check in hand. Also, if PSE&G had this so-called 60 day policy, why wasn't it explained to me in the first place? The incompetent staff just misinformed me again and again. I paid $340.58 on the next bill, which covered the $142.20 on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd. Thank you for your time and attention in the matter. Best regards,
[redacted]
The electric department left voice mails for Ms. [redacted] on 8/30 and 9/1 she has not returned their call. Ms. [redacted] also filed a complaint with the NJ BPU the response is the same to both organizations. No response from customer.
Complaint: [redacted]
I am rejecting this response because:
Miss [redacted] lied to PSE&G. I was shocked when I learned this and called her and her response was that I was not living in the house so there was no need for me to be upset about the loss of the utilities. Her rent was due on April 13th and she called me on the 10th to inform me she had moved out. I have voice mail and text messages to support this because she had left her tenants in the house. Over the years I had 4 accounts with PSE&G and all were in good standing. I was not responsible for Miss [redacted]'s bill, she did not state anyone else was, but because the residence is my primary address, the Company acted as if I was also responsible for the bill. It is the only house I own the house but the utilities are in my name and I should not be made to feel I have to pay someone else's bill. I have since received service there but only after showing a utility bill from another address. Because of not having electricity I had lost vacation time which I took, and lost time which repairs would have been made. I do not appreciate being asked to pay someone else bill that I am not responsible for simply because of such a vital service. Also Miss [redacted] has always worked and knowing all this made it more upsetting that I was put through all that stress and inconvenience.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I am currently looking for assistance from Salvation Army for my bill, but there is no guarantee. I make $14,000 a year. With my expenses it is very difficult to pay the amount of $333.32, and furthermore, I have made numerous calls to different charity organizations for assistance with the bill. I have been told that there are no funds in Union county to assist me with the bill.I know that the bill must be paid, and I am not looking for a free roll from PSE&G. As I stated before, there is virtually zero funds in my bank account.
Customer Relations contacted customer [redacted] on 9/23 and left a message at 3:15pm. There are no notes on the account to indicate any formal long term payment arrangement was entered into with PSE&G on the final balance for the account in question. And it would have taken...
several years for the customer to pay the balance off by just paying $50/mo. It is confirmed that regular $50 payments were made and several letters were mailed to the customer acknowledging same, but also advising there is a large balance remaining and if not paid, collection activity would commence. Will discuss all with customer when call is returned. The balance is with a collections agency at this time.
This is a house (commercial) account and supplies electric service only. The account was established 2/11/2013 and there have been three customer payments to date - $190.00 on 11/9/2015, $1200.00 on 2/11/2016 and $100.00 on 6/21/2016. The electric service was interrupted due to...
non-payment on 12/9/2016. The customer issued a check payable to PSE&G in the amount of $962.81 to have the service restored. Customer was aware the check would be returned unpaid by the bank because she provided an invalid bank account number. Prior to the 12/9/2016 check, the customer also issued a bad check on 10/7/2016. This check, in the amount of $656.00 was returned unpaid by the bank on 10/11/2016. Customer issued this check in bad faith to avoid interruption of service at this time. The check was never made good. PSE&G extended a deferred payment arrangement to the customer in an attempt to work with her. However, once the check was returned unpaid by the bank on 12/12/2016, the agreement was voided. Company spoke with this customer on today and she was advised that PSE&G will accept $500.00 and will extend another payment arrangement on the balance of the account. Customer was advised that all of her payments must be cash/certified funds only. The customer stated she is trying to get money to pay the full $962.81. Customer understands that the service is not guaranteed until a minimum payment of $500.00 is received. Customer also advised this office that she has a six year old child who has asthma and uses a nebulizer. She was provided with a direct fax number to this office so that the doctor can forward any information she wants the company to consider. However, the six year old child exceeds the established age limit for consideration regarding use of the nebulizer. The customer confirmed that there is no life sustaining equipment at the house.
A reconnect order was issued for [redacted] at [redacted] in [redacted] on October 12, 2016 at 12:36pm. Ms. [redacted] made several calls to Customer Service throughout the day to inquire when the service would be restored. The Customer Service Professionals confirmed that...
the order was assigned to a Technician but advised that he was not in route yet. Unfortunately, the service was not restored until October 13, 2016 at approximately 10:00am. The reconnect order was assigned to a Meter Technician. The Technician’s Supervisor investigated the delay and determined that the Technician had a heavy workload on October 12th. The Supervisor has advised the Technician that he needs to be aware that reconnects can be assigned at any time during the day and that he needs to contact the Chief Meter Technician if he is unable to address a reconnect the day it is received. I left voicemails for Ms. [redacted] on October 19th and October 20th, but she has not returned the calls. If Ms. [redacted] wants to seek reimbursement for business losses, she would need to submit a claim to PSE&G’s Business Assurance & Resilience Department by calling ###-###-####. Alternatively, PSE&G can credit the reconnect charge of $45 for good customer relations due to Ms. [redacted] inconvenience. If Ms. [redacted] would prefer the $45 credit, she can call [redacted] at ###-###-####([redacted]). Thank you, [redacted]Customer Relations Consultant
CUSTOMER HAS SPOKEN TO SEVERAL PSE&G REPRESENTATIVES REGARDING HER CONCERNS WHICH WERE THE SAME AS SHE STATED IN HER Revdex.com INQUIRY. SHE HAS BEEN ADVISED EACH TIME THAT SHE MUST BRING IN HER OWN ELECTRIC AND/PLUMBER TO TRACE THE LINES ON A BUSINESS ACCOUNT. PSE&G DOES NOT TRACE...
LINES ON COMMERCIAL ACCOUNTS. IN RESPONSE TO HER Revdex.com INQUIRY, WE REACHED OUT TO HER AGAIN TODAY. WE DID NOT REACH HER, HOWEVER A DETAILED VOICEMAIL MESSAGE WAS LEFT FOR HER EXPLAINING AGAIN THAT SHE MUST BRING IN HER OWN PLUMBER/ELECTRICIAN TO TRACE THE LINES AND CONFIRM EXACTLY WHAT HER METERS SUPPLY.
Customer's account was closed as the result of a new tenant applying for service for the wrong apartment/unit. The CS representative who processed the new tenant's application for service did not err by establishing ths new account. Company spoke with the customer today and advised her...
we will retrieve and review the taped conversation between her and the customer service representative and the appropriate ation taken. An apology was also extended to the customer for any nconveniene she experienced. Customer is satisfied.
Customer Relations contacted Ms. [redacted] on 11/22 and left a message at 5:05pm. Review of the account confirms multiple requests made for the statement and our records indicate those statements were sent. When the call is returned, I will confirm the mailing address and also discuss...
alternate options of receiving the statement (i.e. email, etc.). The customer's account is noted as well.
Customer Relations spoke to customer Ms. [redacted] on 4/14/16. Her current balance is $1108. She has two prior broken payment arrangements in the last 12 months. The customer is also on the Equal Payment Plan. I advised Ms. [redacted] that we would accept $360 to restore her service...
and would offer her a payment arrangement (6 months) on the remaining balance. Ms. [redacted] was satisfied and said she would probably make the $360 in two separate payments. Ms. [redacted] understands that service cannot be restored until the full $360 is received. The customer's account is noted as well.
I have asked the Electric Division to call Ms. [redacted] again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company has reviewed the telephone records for this
account. Company confirmed that the
account was established as of May 4, 2015. Review of the recorded telephone conversation confirmed that
the customer first contacted company on 10/23/15 after receiving an...
automated
call regarding his delinquent account. The CS Representative specifically asked the customer
if he had previously advised the company that he was not receiving his monthly
bills; customer would not answer the question. The CS Representative also confirmed that the payments the customer made
were applied to a second account that he has with the company rather than with
this account. Further review of the account confirms that the bills were
being forwarded in error, to customer’s prior address. Once customer notified the company of this on
10/23/15, the account information was updated and the mailing address reflects
his current address. Copies/Duplicates of
all bills have been forwarded to the customer at his correct address. Additionally an investigation completed on 10/28/15
confirmed that this rate classification for this account should be residential
gas and it too was corrected. The
account has been rebilled using the correct rate. The account balance is a credit $26.57. Company left a voicemail message for this customer today, advising him of the above information and advising him to contact the company if he has any other questions.
REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS. MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT. PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S...
PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER. ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL. IN THIS CASE, THE COMPANY REQUESTED A $408.00 DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00. THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT. SHE REFUSED THE OFFER. CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT. WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE. COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL. WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT. IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.
Customer Relations spoke to customer on 10/1./15 He indicated he wanted to speak to the appropriate supervisor regarding the technicians actions. I advised I would have the supervisor contact him to further discuss his concerns and we would also investigate what transpired. Our...
records do confirm that a technician was out on 9/30, the order notes indicate it was due to a gas smell. However, our investigation will confirm all. [redacted] has my contact information. I also have confirmation that the Appliance Repair supervisor has also contacted the customer and reassured we would investigate and the customer also has the supervisor's phone number as well.
Complaint: [redacted]
I am rejecting this response because:
I Have agreed to $100 by 11/11/15. Not the end of the week.
Regards,
[redacted]
Called customer on 6/24/16 and 6/28/16 and left a message on the answering machine. Customer moved to current location on 7/15/16 according to her lease. Customer never signed up for service at which time the account was in "unknown". Customer services were...
interrupted on 4/19/16 at which time customer signed up for service. Customer was assessed a deposit based on her credit history. I will assist customer with her concerns when she returns my call.
PSE&G Customer Relations attempted to reach Mr. [redacted] on 7/21 and left a message at 11:50am. Our investigation finds that an Appliance Repair technician was at Mr. [redacted]'s home on 6/16 to service his A/C unit and performed a nitrogen pressure test to find the leak that was causing the...
customer to lose its Freon. The leak was found in the 'a' coil and customer was notified of same. The technician left the unit off and did not put the cover back on the 'a' coil. The cost of the pressure test was $354.17 and the customer was billed for same. An Appliance Repair supervisor also spoke to Mr. [redacted], who on 6/20 regarding this matter as well. It was explained to him that he had one other option which was to add a sealant to the system, but there was no guarantee that it would work, which was made clear to Mr. [redacted]. He decided to move forward with trying the sealant. The supervisor indicated in the interest of good customer relations, he would refund the difference between the pressure test charge of $354.17 and the final cost of the sealer. The final cost of the sealer was $286.96. So a credit of $68 has been applied to the customer's account. Company will discuss all with the customer when the call is returned.
Customer established his account for gas and electric services on 5/11/2016. The electric meter is read remotely and is billed based on actual reads. The gas meter is located in the basement of the property and has been, for the most part, estimated due to no access on meter...
reading dates. During the estimated period, the customer was not billed for any gas consumption for the months of 3/2017 and 4/2017. During those two months he was billed $5.84 which is the monthly service fee. Company spoke with the customer today. An actual gas read will be obtained 6/29/17 or 6/30/17 to verify the 6/14/17 read. Additionally a Gas ERT meter will be installed 7/3/2017 so that going forward actual gas reads will be obtained. Customer provided company with information regarding conversations he has had with certain CS representatives. The relative telephone recordings will be reviewed; appropriate follow up action will be taken. Customer was provided with direct contact information. Once the read is verified he will follow up with me directly to make payment arrangements on the balance if the bill is correct as is. Customer is satisfied with this course of action.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please note, I will not be satisfied with this resolution until I have the check in hand. Also, if PSE&G had this so-called 60 day policy, why wasn't it explained to me in the first place? The incompetent staff just misinformed me again and again. I paid $340.58 on the next bill, which covered the $142.20 on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd. Thank you for your time and attention in the matter. Best regards,
[redacted]
The electric department left voice mails for Ms. [redacted] on 8/30 and 9/1 she has not returned their call. Ms. [redacted] also filed a complaint with the NJ BPU the response is the same to both organizations. No response from customer.
Complaint: [redacted]
I am rejecting this response because:
Miss [redacted] lied to PSE&G. I was shocked when I learned this and called her and her response was that I was not living in the house so there was no need for me to be upset about the loss of the utilities. Her rent was due on April 13th and she called me on the 10th to inform me she had moved out. I have voice mail and text messages to support this because she had left her tenants in the house. Over the years I had 4 accounts with PSE&G and all were in good standing. I was not responsible for Miss [redacted]'s bill, she did not state anyone else was, but because the residence is my primary address, the Company acted as if I was also responsible for the bill. It is the only house I own the house but the utilities are in my name and I should not be made to feel I have to pay someone else's bill. I have since received service there but only after showing a utility bill from another address. Because of not having electricity I had lost vacation time which I took, and lost time which repairs would have been made. I do not appreciate being asked to pay someone else bill that I am not responsible for simply because of such a vital service. Also Miss [redacted] has always worked and knowing all this made it more upsetting that I was put through all that stress and inconvenience.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I am currently looking for assistance from Salvation Army for my bill, but there is no guarantee. I make $14,000 a year. With my expenses it is very difficult to pay the amount of $333.32, and furthermore, I have made numerous calls to different charity organizations for assistance with the bill. I have been told that there are no funds in Union county to assist me with the bill.I know that the bill must be paid, and I am not looking for a free roll from PSE&G. As I stated before, there is virtually zero funds in my bank account.