Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/30. I'm hoping in the future all employees are able to satisfy an customer who have more than 20 years of service. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company found a non-registering electric meter at this location. There was no rotation of the disk and the index remained the same from 9/6/2016 through 1/26/2017. Beginning with 1/7/2016, very minimal consumption was recorded. The meter was changed 1/27/2017 and normal...
consumption resumed. PSE&G’s Revenue Integrity Department reviewed the customer’s consumption history at the location and billed the customer for consumption from 1/7/2016 through 1/26/2017. Customer was billed $1511.24 for electric service consumed during this time period. A member of the Revenue Integrity Team subsequently spoke with the customer on 5/9/17 and offered to reduce the bill by twenty-five percent (from $1511.24 to $1133.43) and to give the customer sixteen months to pay off the remaining balance. Customer refused the offer and advised that she would call the company back. The offer remains the same. Company left a voicemail for this customer requesting that she return our call. The offer will be confirmed with her when she returns the call.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:PSE&G never contacted me in reference to an outstandingbalance for a prior account, no bills were sent to me in reference to a prioroutstanding balance. In the past year PSE&G never mentioned during anycalls that there was an outstanding balance nor a prior balance was reflectedon any of my bills for the account under question. Therefore this is a bogusillegal claimed to request payment after more than 2-3 years? What account is this claimed for? PSE&G failed to provide a writtennotice of debt. My understanding is that the law states that within 5 days ofinitially contacting me of such claim, PSE&G must send a written notice ofthe debt that includes the amount of the debt, the name of the creditor and astatement describing my right to dispute. PSE&G never contacted me and theynever provided a written notice of the debt.If this is not the case, please provide the written notice ofthe debt for the prior account under discussion as I have no documentation onsuch debt and it’s been at least over a year of said debt claimed. The ~$231.00 under question are illegal fees for a service Idid not received since I did not live in such apartment since April 17, 2015and notice of move out date was provided to PSE&G over the phone inreference to the current account on April 14, 2015. Furthermore, I discuss theissue with [redacted] and my understanding is that they would becontacting PSE&G on this issue as they own the apartment and they areresponsible for the apartment as of April 18, 2015.I press the hangup button mistakenly on my cell phone this morning however please keep communications strictly writtenfrom this point moving forward since historically PSE&G customer service bluntly liednumerous times, disrespected me and raised their voice at me when communicatingvia telephone.
Regards,
[redacted]
The electric service supplying [redacted] in [redacted] was cut at the pole on 9/29/15 due to a collection issue. A reconnect order was issued on 9/30/15 at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the...
service. A second order was issued to reconnect at the pole. A Customer Relations Consultant contacted [redacted] on 10/1/15 and advised that the Troubleshooter would be out to the residence that afternoon. The power was restored on 10/1/15 at approximately 3:00pm. Thanks.
Chandra L[redacted] of Customer Relations spoke to the customer on 8/31/15. [redacted] advised that for some reason her mail address reverted back to an old address, even though she had been receiving her bills at the right address for some time. She was frustrated that no one could explain...
what happened or why the change happened all of a sudden. Customer never requested the address be changed. I apologized for any inconvenience or frustration. I will work with our Customer Service and IT Dept to investigate and determine what caused the change so we can ensure it does not happen again. Will also mail copies of customer's May - August bills that she never got. Customer is satisfied and also has my direct contact information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer is supplied gas and electric services by PSE&G. Due to no access to the meters, customer’s account was estimated from 11/16/2014 through 7/8/2015. Actual reads were obtained 8/6/2015 and customer was billed $399.97 for gas and $520.29 for electric services not billed...
for during the estimated time period. As a regulated utility, PSE&G is required to provide specific information to its customers so that they can make informed decisions about their usage on a monthly basis. Each monthly invoice advises the customer if the meters were read or estimated for the current month and it also provides that information for the prior month. Company spoke with the customer today and reviewed the above information with [redacted]. Customer will speak with their landlord to try to make arrangements for monthly access to the meters. Customer advised company that he will speak with the landlord first and then they will call company to make payment arrangements on the account balance. No adjustment needed on the balance.
Revenue Integrity department received notification that there was an electric (House) meter at the location that was not on our system. They confirmed the meter information and sent it to billing to be entered however no-one notified the customer. We spoke 1/12 and [redacted] told me he moved in 2012...
and this was new construction. I explained that clearly the house was wired for a house meter and City code may require that as a multi family home there is a separate meter for the common areas, he is going to check with the City and look into the cost to have the meter removed and common areas attached to his residential meter, I also requested a rate investigation because the charges appear very high. I will follow up with the customer after the rate is reviewed
A voicemail message was left for the customer on 9/21,10/9 and 10/12. At this time we cannot locate the customer account because additional information is needed. We do not have an account at this location in the customers name nor can we locate an account with the phone number. ...
Please have customer provide account number and or name the account is in so that we may assist customer with her concerns. Customer can contact Gwen W[redacted] directly at [redacted]
I spoke with Ms. [redacted] 8/7/17 via telephone. She requested that her banking information be completely removed from this account. After she verified the banking information, company went ahead and deleted her information from the account per her request. She also asked to be...
refunded for monies already paid on the account. We explained to her that since there is a large balance we are unable to refund her any monies.
BALANCE $1230.94. LAST PAYMENT $198.86 8/6/15. 1 DPA NOT
KEPT. THIS IS A SINGLE FAMILY HOME WITH GAS AND ELECTRIC SERVICES
BASED ON ACTUAL READS. COMPANY HAS
SPOKEN WITH [redacted] AND HIS WIFE MULTIPLE TIMES AND AS RECENT AS EARLIER
THIS MORNING. FOLLOWING CUSTOMER’S...
HIGH BILL COMPLAINT, THE ELECTRIC METER
WAS REMOVED. IT WAS SUBSEQUENTLY TESTED
ON 10/6/15 AND FOUND TO BE ACCURATE AT 99.120. TEST RESULTS WERE FORWARDED TO THE CUSTOMER. CUSTOMER NOW HAS GAS
AND ELECTRIC ERT METERS. COMPANY PREVIOUSLY EXPLAINED TO THIS CUSTOMER AND HIS
WIFE THAT THERE ARE NO HEALTH DANGERS ASSOCIATED WITH THESE METERS. THIS HAS BEEN EXPLAINED EACH TIME THAT WE SPOKE WITH THE CUSTOMER. THEY CLAIM THE COMPANY IS DISCRIMINATING
AGAINST THEM BECAUSE WE WILL NOT CHANGE THE METER TO THE TYPE OF METERS THAT
THEY WANT. THE CUSTOMER BELIEVES THEY
CAN CHOOSE THE TYPE OF METER THAT THE COMPANY INSTALLS. COMPANY ADVISED THEM THAT IT IS NOT
DISCRIMINATION. . ADDITIONALLLY CUSTOMER HAS HAD A GAS ERT METER SINCE 4/2011 (4 ½ YEARS) AND
NEVER MENTIONED ANY CONCERNS OR PROBLEMS WITH THE GAS ERT. IT WAS NOT UNTIL COMPANY INSTALLED THE
ELECTRIC ERT METER THAT THIS CUSTOMER BEGAN TO COMPLAIN. CUSTOMER WAS ADVISED THAT THE COMPANY IS ORDERING ALL ERT (ELECTRONIC) METERS
NOW AND THEY ARE WHAT IS REPLACING EXISTING METERS. THE CUSTOMER DISPUTES THIS.EARLIER TODAY DURING
OUR TELEPHONE CONVERSATION WITH THIS CUSTOMER, THE CUSTOMER CLAIMED THAT THE ELECTRIC
ERT METER IS RESPONSIBLE FOR BLOWING UP HIS A/C UNIT AND HIS MICROWIAVE. HE WAS PROVIDED WITH THE NUMBER FOR THE PSE&G
CLAIMS DEPARTMENT TO FILE A CLAIM FOR HIS LOSSES. THE ACCOUNT BALANCE
IS $1290.94. THIS IS NOT A ONE MONTH BILL BUT RATHER AN ACCUMULATED
BALANCE. THE LAST PAYMENT OF $196.86 WAS
ON 8/6/2015. CUSTOMER HAS BEEN EXTENDED ONE PAYMENT ARRANGEMENT WHICH THE
CUSTOMER DID NOT KEEP. THE ACCOUNT HAS A
SHUT OFF NOTICE ON IT AND SERVICE CAN BE INTERRUPTED AT ANY TIME UNLESS
$1074.00 IS PAID ON THE ACCOUNT.
This customer receives gas and electric services at her current apartment. In 2016 alone, the account was delinquent February, March, June, July, September, October and November. Each of these monthly invoices contained a past due notice advising the customer of the delinquency. ...
The deposit request is based on the customer’s payment/credit history with PSE&G. Based on this PSE&G is requesting a deposit on the customer’ new account. A deposit request is two times the average monthly bill for the premise; in this case it is determined that this customer’s average monthly bill is $230.00. Customer Relations spoke with the customer and explained the request for the deposit. Customer was advised that the deposit could in fact be waived if she signed up for direct debit; customer is undecided as to whether she wants to sign up at this time. Customer understands that if she chooses to sign up she will contact the company for assistance and to have the deposit waived.
Customer’s prior account was active from 9/25/2015 through 9/28/2016. Customer was on the Equal Payment Plan and was billed $68.00 per month. When the account was reviewed at the six month mark, July 2016, the customer had consumed $1037.67 in electricity but under the EPP had...
only been billed $408.00. She had consumed $629.67 more than she was billed for. Based on this information and the EPP program, the customer’s account was adjusted to reflect the overage and the monthly EPP amount was increased from $68.00 to $152.00. The EPP program is designed to perform a review at the sixth month and make the necessary adjustment(s). This is done so that the customer is not left with a large overage when the account is balanced out at the twelfth month. This program is also an option that PSE&G offers to its customers as a tool to assist them with their budget planning. Company tried reaching this customer several times at the telephone number provided in her inquiry. The telephone rings once and immediately goes into a busy signal. We are unable to speak with her.
CUSTOMER WAS UNHAPPY WITH THE PAYMENT DUE DATE. THE PAYMENT ARRANGEMENT WAS FOR CUSTOMER TO PAY $100.00 BY 11/6/15. SHE WAS NOT SATISFIED WITH THE DATE AT THE TIME. HOWEVER, SHE PAID $100.00 ON 11/16/15. AN ADDITIONAL $402.00 WAS POSTED TO THE ACCOUNT ON 11/30/15; THIS PAYMENT CAME FROM [redacted]. FURTHERMORE CUSTOMER RECEIVED CREDITS TOTALING $325.30 FROM [redacted] AND [redacted] THE ACCOUNT BALANCE IS CURRENTLY $367.10 THROUGH 12/2/2015. CUSTOMER HAS RECEIVED ASSISTANCE PAYMENTS SHE WAS ENTITLED TO WHICH SIGNIFICANTLY REDUCED THE BALANCE OWED. COMPANY CONSIDERS THIS MATTER CLOSED.
Ms. [redacted] was assessed a security deposit of $330 due to 'poor creditworthiness'. The total balance inclusive of the security deposit was $419.37. I discussed with Ms. [redacted] why security deposits are assessed. Out of good customer relations, as a one time only courtesy, her full security deposit...
was waived, bringing her total balance down to $89.37 to be paid by Nov. 13th. I explained to Ms.[redacted], that the account must remain in good standing, in order to avoid a future security deposit assessment. Customer fully understood and was satisfied with the resolution.
The customers payment of $228.52 was returned by the bank twice due to an incorrect account# An invoice for $114.23 was issued on Dec 9 bringing the balance to $342.75 HEAP paid $304 on 12/13 balance is now $38.75 spoke to [redacted] 12/22 and explained, also sent a screen shot of her...
billing/payment history for the last 3 months via email.
PSEG reports that the solar developer [redacted] just provided PSE&G with this customers final paperwork on July 6th. To be in compliance we have 15 business days (July 27th ) to install a Bi- Dir meter and provide there Permission to Operate (PTO). Our records...
show INSTALLATION WAS COMPLETED BEFORE PART 1 APPLICATION WAS SUBMITTED. CUSTOMER OBTAINED AN UCC CERTICATE DATED 4/8/2015 BUT PART 1 APPLICATION WAS PROCESSED 6/9/2015. A NOTE WAS SENT TO THE INSTALLER REGARDING THIS SITUATION on JUNE 12.
Customer Relations spoke to the customer on 12/10/15 regarding his concerns about the state of his property as a result of the work done by PSE&G. I advised him that his list of concerns were forwarded to management for the division responsible for the work and restoration of the...
property. The manager assured me that we will address all of the issues immediately. The manager did mention an issue with the concrete overspray and fixing that. Mr. [redacted] provided some additional clarity as to what he was looking for and also indicated there was a brick that was also sticking up near where the concrete had been taken up that he wants fixed as well, because it is a tripping hazard. I told Mr. [redacted] that I would forward that additional information to the manager. I also provided the manager with Mr. [redacted] direct contact information (with his permission). Mr. [redacted] was satisfied with the company's response at this time. He has my direct contact information if anything else comes up.
Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/30. I'm hoping in the future all employees are able to satisfy an customer who have more than 20 years of service. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company found a non-registering electric meter at this location. There was no rotation of the disk and the index remained the same from 9/6/2016 through 1/26/2017. Beginning with 1/7/2016, very minimal consumption was recorded. The meter was changed 1/27/2017 and normal...
consumption resumed. PSE&G’s Revenue Integrity Department reviewed the customer’s consumption history at the location and billed the customer for consumption from 1/7/2016 through 1/26/2017. Customer was billed $1511.24 for electric service consumed during this time period. A member of the Revenue Integrity Team subsequently spoke with the customer on 5/9/17 and offered to reduce the bill by twenty-five percent (from $1511.24 to $1133.43) and to give the customer sixteen months to pay off the remaining balance. Customer refused the offer and advised that she would call the company back. The offer remains the same. Company left a voicemail for this customer requesting that she return our call. The offer will be confirmed with her when she returns the call.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]I am rejecting this response because:PSE&G never contacted me in reference to an outstandingbalance for a prior account, no bills were sent to me in reference to a prioroutstanding balance. In the past year PSE&G never mentioned during anycalls that there was an outstanding balance nor a prior balance was reflectedon any of my bills for the account under question. Therefore this is a bogusillegal claimed to request payment after more than 2-3 years? What account is this claimed for? PSE&G failed to provide a writtennotice of debt. My understanding is that the law states that within 5 days ofinitially contacting me of such claim, PSE&G must send a written notice ofthe debt that includes the amount of the debt, the name of the creditor and astatement describing my right to dispute. PSE&G never contacted me and theynever provided a written notice of the debt.If this is not the case, please provide the written notice ofthe debt for the prior account under discussion as I have no documentation onsuch debt and it’s been at least over a year of said debt claimed. The ~$231.00 under question are illegal fees for a service Idid not received since I did not live in such apartment since April 17, 2015and notice of move out date was provided to PSE&G over the phone inreference to the current account on April 14, 2015. Furthermore, I discuss theissue with [redacted] and my understanding is that they would becontacting PSE&G on this issue as they own the apartment and they areresponsible for the apartment as of April 18, 2015.I press the hangup button mistakenly on my cell phone this morning however please keep communications strictly writtenfrom this point moving forward since historically PSE&G customer service bluntly liednumerous times, disrespected me and raised their voice at me when communicatingvia telephone.
Regards,
[redacted]
The electric service supplying [redacted] in [redacted] was cut at the pole on 9/29/15 due to a collection issue. A reconnect order was issued on 9/30/15 at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the...
service. A second order was issued to reconnect at the pole. A Customer Relations Consultant contacted [redacted] on 10/1/15 and advised that the Troubleshooter would be out to the residence that afternoon. The power was restored on 10/1/15 at approximately 3:00pm. Thanks.
Chandra L[redacted] of Customer Relations spoke to the customer on 8/31/15. [redacted] advised that for some reason her mail address reverted back to an old address, even though she had been receiving her bills at the right address for some time. She was frustrated that no one could explain...
what happened or why the change happened all of a sudden. Customer never requested the address be changed. I apologized for any inconvenience or frustration. I will work with our Customer Service and IT Dept to investigate and determine what caused the change so we can ensure it does not happen again. Will also mail copies of customer's May - August bills that she never got. Customer is satisfied and also has my direct contact information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer is supplied gas and electric services by PSE&G. Due to no access to the meters, customer’s account was estimated from 11/16/2014 through 7/8/2015. Actual reads were obtained 8/6/2015 and customer was billed $399.97 for gas and $520.29 for electric services not billed...
for during the estimated time period. As a regulated utility, PSE&G is required to provide specific information to its customers so that they can make informed decisions about their usage on a monthly basis. Each monthly invoice advises the customer if the meters were read or estimated for the current month and it also provides that information for the prior month. Company spoke with the customer today and reviewed the above information with [redacted]. Customer will speak with their landlord to try to make arrangements for monthly access to the meters. Customer advised company that he will speak with the landlord first and then they will call company to make payment arrangements on the account balance. No adjustment needed on the balance.
Revenue Integrity department received notification that there was an electric (House) meter at the location that was not on our system. They confirmed the meter information and sent it to billing to be entered however no-one notified the customer. We spoke 1/12 and [redacted] told me he moved in 2012...
and this was new construction. I explained that clearly the house was wired for a house meter and City code may require that as a multi family home there is a separate meter for the common areas, he is going to check with the City and look into the cost to have the meter removed and common areas attached to his residential meter, I also requested a rate investigation because the charges appear very high. I will follow up with the customer after the rate is reviewed
A voicemail message was left for the customer on 9/21,10/9 and 10/12. At this time we cannot locate the customer account because additional information is needed. We do not have an account at this location in the customers name nor can we locate an account with the phone number. ...
Please have customer provide account number and or name the account is in so that we may assist customer with her concerns. Customer can contact Gwen W[redacted] directly at [redacted]
I spoke with Ms. [redacted] 8/7/17 via telephone. She requested that her banking information be completely removed from this account. After she verified the banking information, company went ahead and deleted her information from the account per her request. She also asked to be...
refunded for monies already paid on the account. We explained to her that since there is a large balance we are unable to refund her any monies.
BALANCE $1230.94. LAST PAYMENT $198.86 8/6/15. 1 DPA NOT
KEPT. THIS IS A SINGLE FAMILY HOME WITH GAS AND ELECTRIC SERVICES
BASED ON ACTUAL READS. COMPANY HAS
SPOKEN WITH [redacted] AND HIS WIFE MULTIPLE TIMES AND AS RECENT AS EARLIER
THIS MORNING. FOLLOWING CUSTOMER’S...
HIGH BILL COMPLAINT, THE ELECTRIC METER
WAS REMOVED. IT WAS SUBSEQUENTLY TESTED
ON 10/6/15 AND FOUND TO BE ACCURATE AT 99.120. TEST RESULTS WERE FORWARDED TO THE CUSTOMER. CUSTOMER NOW HAS GAS
AND ELECTRIC ERT METERS. COMPANY PREVIOUSLY EXPLAINED TO THIS CUSTOMER AND HIS
WIFE THAT THERE ARE NO HEALTH DANGERS ASSOCIATED WITH THESE METERS. THIS HAS BEEN EXPLAINED EACH TIME THAT WE SPOKE WITH THE CUSTOMER. THEY CLAIM THE COMPANY IS DISCRIMINATING
AGAINST THEM BECAUSE WE WILL NOT CHANGE THE METER TO THE TYPE OF METERS THAT
THEY WANT. THE CUSTOMER BELIEVES THEY
CAN CHOOSE THE TYPE OF METER THAT THE COMPANY INSTALLS. COMPANY ADVISED THEM THAT IT IS NOT
DISCRIMINATION. . ADDITIONALLLY CUSTOMER HAS HAD A GAS ERT METER SINCE 4/2011 (4 ½ YEARS) AND
NEVER MENTIONED ANY CONCERNS OR PROBLEMS WITH THE GAS ERT. IT WAS NOT UNTIL COMPANY INSTALLED THE
ELECTRIC ERT METER THAT THIS CUSTOMER BEGAN TO COMPLAIN. CUSTOMER WAS ADVISED THAT THE COMPANY IS ORDERING ALL ERT (ELECTRONIC) METERS
NOW AND THEY ARE WHAT IS REPLACING EXISTING METERS. THE CUSTOMER DISPUTES THIS.EARLIER TODAY DURING
OUR TELEPHONE CONVERSATION WITH THIS CUSTOMER, THE CUSTOMER CLAIMED THAT THE ELECTRIC
ERT METER IS RESPONSIBLE FOR BLOWING UP HIS A/C UNIT AND HIS MICROWIAVE. HE WAS PROVIDED WITH THE NUMBER FOR THE PSE&G
CLAIMS DEPARTMENT TO FILE A CLAIM FOR HIS LOSSES. THE ACCOUNT BALANCE
IS $1290.94. THIS IS NOT A ONE MONTH BILL BUT RATHER AN ACCUMULATED
BALANCE. THE LAST PAYMENT OF $196.86 WAS
ON 8/6/2015. CUSTOMER HAS BEEN EXTENDED ONE PAYMENT ARRANGEMENT WHICH THE
CUSTOMER DID NOT KEEP. THE ACCOUNT HAS A
SHUT OFF NOTICE ON IT AND SERVICE CAN BE INTERRUPTED AT ANY TIME UNLESS
$1074.00 IS PAID ON THE ACCOUNT.
This customer receives gas and electric services at her current apartment. In 2016 alone, the account was delinquent February, March, June, July, September, October and November. Each of these monthly invoices contained a past due notice advising the customer of the delinquency. ...
The deposit request is based on the customer’s payment/credit history with PSE&G. Based on this PSE&G is requesting a deposit on the customer’ new account. A deposit request is two times the average monthly bill for the premise; in this case it is determined that this customer’s average monthly bill is $230.00. Customer Relations spoke with the customer and explained the request for the deposit. Customer was advised that the deposit could in fact be waived if she signed up for direct debit; customer is undecided as to whether she wants to sign up at this time. Customer understands that if she chooses to sign up she will contact the company for assistance and to have the deposit waived.
Customer’s prior account was active from 9/25/2015 through 9/28/2016. Customer was on the Equal Payment Plan and was billed $68.00 per month. When the account was reviewed at the six month mark, July 2016, the customer had consumed $1037.67 in electricity but under the EPP had...
only been billed $408.00. She had consumed $629.67 more than she was billed for. Based on this information and the EPP program, the customer’s account was adjusted to reflect the overage and the monthly EPP amount was increased from $68.00 to $152.00. The EPP program is designed to perform a review at the sixth month and make the necessary adjustment(s). This is done so that the customer is not left with a large overage when the account is balanced out at the twelfth month. This program is also an option that PSE&G offers to its customers as a tool to assist them with their budget planning. Company tried reaching this customer several times at the telephone number provided in her inquiry. The telephone rings once and immediately goes into a busy signal. We are unable to speak with her.
CUSTOMER WAS UNHAPPY WITH THE PAYMENT DUE DATE. THE PAYMENT ARRANGEMENT WAS FOR CUSTOMER TO PAY $100.00 BY 11/6/15. SHE WAS NOT SATISFIED WITH THE DATE AT THE TIME. HOWEVER, SHE PAID $100.00 ON 11/16/15. AN ADDITIONAL $402.00 WAS POSTED TO THE ACCOUNT ON 11/30/15; THIS PAYMENT CAME FROM [redacted]. FURTHERMORE CUSTOMER RECEIVED CREDITS TOTALING $325.30 FROM [redacted] AND [redacted] THE ACCOUNT BALANCE IS CURRENTLY $367.10 THROUGH 12/2/2015. CUSTOMER HAS RECEIVED ASSISTANCE PAYMENTS SHE WAS ENTITLED TO WHICH SIGNIFICANTLY REDUCED THE BALANCE OWED. COMPANY CONSIDERS THIS MATTER CLOSED.
Ms. [redacted] was assessed a security deposit of $330 due to 'poor creditworthiness'. The total balance inclusive of the security deposit was $419.37. I discussed with Ms. [redacted] why security deposits are assessed. Out of good customer relations, as a one time only courtesy, her full security deposit...
was waived, bringing her total balance down to $89.37 to be paid by Nov. 13th. I explained to Ms.[redacted], that the account must remain in good standing, in order to avoid a future security deposit assessment. Customer fully understood and was satisfied with the resolution.
The customers payment of $228.52 was returned by the bank twice due to an incorrect account# An invoice for $114.23 was issued on Dec 9 bringing the balance to $342.75 HEAP paid $304 on 12/13 balance is now $38.75 spoke to [redacted] 12/22 and explained, also sent a screen shot of her...
billing/payment history for the last 3 months via email.
PSEG reports that the solar developer [redacted] just provided PSE&G with this customers final paperwork on July 6th. To be in compliance we have 15 business days (July 27th ) to install a Bi- Dir meter and provide there Permission to Operate (PTO). Our records...
show INSTALLATION WAS COMPLETED BEFORE PART 1 APPLICATION WAS SUBMITTED. CUSTOMER OBTAINED AN UCC CERTICATE DATED 4/8/2015 BUT PART 1 APPLICATION WAS PROCESSED 6/9/2015. A NOTE WAS SENT TO THE INSTALLER REGARDING THIS SITUATION on JUNE 12.
Customer Relations spoke to the customer on 12/10/15 regarding his concerns about the state of his property as a result of the work done by PSE&G. I advised him that his list of concerns were forwarded to management for the division responsible for the work and restoration of the...
property. The manager assured me that we will address all of the issues immediately. The manager did mention an issue with the concrete overspray and fixing that. Mr. [redacted] provided some additional clarity as to what he was looking for and also indicated there was a brick that was also sticking up near where the concrete had been taken up that he wants fixed as well, because it is a tripping hazard. I told Mr. [redacted] that I would forward that additional information to the manager. I also provided the manager with Mr. [redacted] direct contact information (with his permission). Mr. [redacted] was satisfied with the company's response at this time. He has my direct contact information if anything else comes up.
The company's position has not changed in the matter; the customers deposit was applied to the customers outstanding balance.