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Quality Lawn Care & Landscaping Service, LLC

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Reviews Quality Lawn Care & Landscaping Service, LLC

Quality Lawn Care & Landscaping Service, LLC Reviews (127)

Mr [redacted] placed the order for item Bohemian Sofa Couch for $239.99.The order was placed on the web-site so you see the price $on the site and directly below the price you see $and next to that there is and [redacted] ? When you click on the question mark it pops a box What’s This? Price per monthThis message talks about the shipping charges and how to figure what the monthly payment will bePlease see example belowThe original shipping charge is $plus the over-size shipping fee of $made the total purchase price $352.98.I can take off the original shipping charge of $and the monthly payment amount of $is the amount owed each month Also whenever a payment is missed the next payment doublesI will also ask the credit deptto make the account current which takes the payment back to $not the $that is showing on the accountYour June payment was missed so the next payment due date is 7-31-If I can be of further assistance feel free to contact me by email or at 1-800-704-extDebbie McDonaldCustomer Service

The complaint states having placed an order and returning both items ordered.After reviewing the account I saw where the items shipped were returned and there still being a balance on the account.Typically the original shipping & return shipping charges are the responsibility of the customer.There are also finance charges and late fees which are making the balance $77.60.You also made a payment of $23.97.Considering your request to clear the account and refund the $payment I am referring this to the credit dept.I should hear back by Tuesday of next week and will contact the Revdex.com again with their response [redacted] Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will wait for further correspondence from Stoneberry to reply [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

The account was not at a completely zero balance and I sent an email to the companyThey have removed the last charge from my account after this emailThis account can be closedHopefully they won't pull anymore little tricks

Regarding case [redacted] for Carol [redacted] zip code 11420.The email sent earlier today gives MS [redacted] the opportunity to clear up the account by following the guidelines used by Stoneberry provided by the Federal GovernmentAs soon as the fraud package is completed and returned this matter will be resolved.If MS [redacted] no longer has the fraud package she can use the link provided in the email earlier today.We are not refusing to work with MS [redacted] just simply asking her to follow the necessairy steps to legally handle the situtation.If the legal steps are not taken we will assume MS [redacted] knows the charges will remain on the accountIf I can be of further assistance feel free to contact meDebbie [redacted]

Complaint Case # [redacted] Complaint states that Customer was recovering from surgery and missed a monthly paymentCustomer states that they attempted to contact Stoneberry and Stoneberry was unwilling to assist.After looking over the emails going back and forth regarding your bill I would like to apologize for the confusionThe Customer Service Representatives at Stoneberry were not refusing to help you, for our Customers protection we do not share account information over email as there is not a way for us to verify whom we are talking toWhat I can offer as a one time courtesy to resolve this miss communication is if you make your regular monthly payment of $by the payment due date of 8/25/I will remove the late fee and make the account up to date

Regarding case [redacted] for [redacted] zip code ***.The complaint states having been misled on the refunding of original shipping charges.Both the catalog and the internet state original shipping charges are non-refundable.This can be found in the middle of the catalog under Stoneberry Guarantee.That said, we will credit the $shipping charges back to the account and thus will show a zero balance.I can understand the frustration experienced when receiving a different response from each of our customer service operators and will make sure everyone has the same information going forward.I apologize for the inconvenience this has caused

Regarding case [redacted] for [redacted] zip code The complaint states having purchased a tablet item 408920, a 10”tablet w/Bluetooth keyboard for $on 12-16-and it stopped working shortly after he purchased it.Normally if it is over the day warranty provided by Stoneberry we give the manufacture phone number and it is the responsibility of the customer to make that contact.MrAustin said he made several attempts but was unable to make contact so we are sending a label to return the merchandize and will replace with the same model number upon receipt of the original purchaseI apologize for any inconvenience this may have caused and if I can be of further assistance feel free to contact by email or at 1-800-704-ext [redacted] Customer Service

The complaint states that Stoneberry had sent times to [redacted] that she did not orderWe have received this order back and have fully refunded [redacted] account that was createdI have also put a request with the head of our credit department to close the account that was mistakenly createdI have also made sure that Carmen Molina was removed from our mailing listShe may receive 2-more catalogs due to the fact the catalogs are preprinted but after that she should not receive anymore We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact Stoneberry at 1-800-704-and ask for Carly at extCarlyne BlaeserCustomer Service [email protected]

Regarding case [redacted] for [redacted] zip code ***.The complaint states she is unwilling to pay for trumped up charges and wants the account closed and be permanently removed from our mailing list.As requested I will remove the balance of $which were original shipping charges that are the responsibility of the customer.Please refer to the middle section of the catalog under Stoneberry Guarantee (Sorry, shipping and processing charges are non-refundable.)I am also removing MS [redacted] from our mailing lists

Regarding case [redacted] for [redacted] zip code ***.The complaint states having returned an item that did not work properly.I will have our credit dept. remove all charges so the account has a zero balance.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, I would like the letters, M, O , A
*** ***

Regarding case *** for *** *** zip code ***.Per customer request to have her name removed from the Stoneberry mailing list.There is a slight chance that if the next list has been sent to the printer there could be one more catalog and that would be the last of the Stoneberry mailings you
would receive. If I can be of further assistance feel free to contact me. *** ***Customer Service

Regarding case *** for *** * *** zip code ***.The complaint states having ordered of item ***, ATT Cordless Phone w/ Base & handsets.The order was placed in December of 2015.MS *** states that about a month ago the items stopped working.She called Stoneberry and was told it
was over the return policy and there was nothing we could do.I apologize for the operators lack of help with this matter.There is a day return to the company but there is also a year limited manufacturer warranty.You should have been transferred to a higher level of customer service and given the phone number to contact that service.The phone number is *** and the name of the company is Marchand LLC. If I can be of further assistance feel free to contact me by email or at *** ext4278. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The complaint states she is receiving statements and phone calls for items she never ordered.After checking with our Loss Prevention Deptthey said they received the fraud package back that was sent to MS Valenzuela and they will mark the account fraud.That said all calls and billing statements
should cease.Please allow 3-business days for the fraud to clear the account.If I can be of further assistance feel free to contact me by email or at 1-800-627-ext4278.*** ***Customer Service

The complaint states having purchased and returned items from Stoneberry and requesting the payment of $be refunded to her.A refund check has been submitted and will be mailed within the next to working days.If I can be of further assistance feel free to contact me by email or at 1-800-704-ext4278.*** ***
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Address: 4040 Quaker Ln N, Glendale, Minnesota, United States, 55441-1638

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