Quality Lawn Care & Landscaping Service, LLC

Regarding case [redacted] for [redacted] zip code [redacted].I apologize for the delay in responding to this complaint but I was unable to locate anything for [redacted], I was however after extensive searching able to find a [redacted] that matches the address and the amounts mentioned in...

the complaint.If this is the account in question there are a couple of things that need to be addressed.1)      We do not have access to anyone’s credit or debit accounts. That information would have to have been provided by [redacted] or her bank.2)      We are not set-up at this time to accept Auto Pay. The individual holding this account would need to call in each month (or her bank if she has authorized them to do so.) Please let us know what the correct last name should be on this account so all information is current.

Revdex.com:I contacted Stoneberry as soon as started Chemo to make arrangment for the account without any success. I spoke with Stonrberry Credit Dept on several occassions before and after the Hurricane. They gave 2 options to pay the past due or send a letter requesting help. They told me arrangements could not be made over the phone so U needed to send a letter. Apparently, It's who you speak to in Credit to get correct answer especially when attempting make arrangement. I received a call from Strawberry today asking when will I send my payment. I told her I spoke with credit and they told me to send a letter. Even the payments they received is incorrect. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I will send all this to the credit dept.Again I have offered to remove the original shipping charge of $21.99 and will also remove the late fees.Mr. Johnson placed the order using the web-site which was tested and confirmed that everything was working and he should have seen the price per month with the shipping charge.Again I will talk to credit tomorrow and see what they are willing to do.I will get back to you with their answer within the next couple of days. [redacted]Customer Service

On Sun, Feb 14, 2016 at 1:18 AM, Barbara [redacted] <[redacted]> wrote: The problem has been solved. they have credited my account for the returned fireplace. Thank you for your assistance with this matter. In the future, I will check out a business with the Revdex.com before I order.On Sun, Feb...

14, 2016 at 1:18 AM, Barbara [redacted] <[redacted]> wrote: The problem has been solved.  they have credited my account for the returned fireplace. Thank you for your assistance with this matter.  In the future, I will check out a business with the Revdex.com before I order.

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having been sent and billed for an item from Stoneberry that she did not order.Upon checking it was discovered an operator typed a wrong  number and ended up entering the order by mistake.This error was already taken...

care of and any charges that appeared on MS Vaughn’s account were cleared on 11-28-2016.We apologize for the confusion and inconvenience that was caused.If I can be of further assistance feel free to contact me by email or by calling 1-800-704-5480 ext. 4278.
[redacted]Customer Service

Regarding case [redacted] for [redacted] zip code 04072. The complaint states having purchased a tablet item 408920, a 10”tablet w/Bluetooth keyboard for $269.99 on 12-16-2016 and it stopped working shortly after he purchased it.Normally if it is over the 30 day warranty provided by...

Stoneberry we give the manufacture phone number and it is the responsibility of the customer to make that contact.Mr. Austin said he made several attempts but was unable to make contact so we are sending a label to return the merchandize and will replace with the same model number upon receipt of the original purchase. I apologize for any inconvenience this may have caused and if I can be of further assistance feel free to contact by email or at 1-800-704-5480 ext. 4278. [redacted]
Customer Service

Regarding Complaint ID [redacted] for [redacted] zip code 89074. The complaint states that the down payment was not refunded and that they were obligated to pay for the shipping even though the product was defective. If an item is defective as the Customer states in the complaint they are...

advised to speak with a Supervisor so that the Supervisor can help the Customer get the product back to us the best way possible. Our records do not show that [redacted] spoke to a Supervisor as they were advised to for this situation. Due to the fact [redacted] is stating the item is defective I will provide a full refund for the order.  [redacted] may receive this refund in two separate checks. One check could be for the amount of $11.13 and the second check would be for $45.44. We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact Stoneberry at 1-800-704-5480 and ask for Carly at ext. 7638 Carlyne BlaeserCustomer Service [email protected]. 7638

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states identity fraud when an order was placed using Stoneberry Credit.Also states a credit report was done at that time without her consent or approval.I do show the order was placed on 9-3-2015 using the internet.Our records show...

the 1st call was received on the 4th and again on the 18th.At that time MS Holt was told she needed to provide a letter requesting to have her credit report pulled  and removed from the Credit Bureau.In checking the file I am not seeing such a letter was ever received.I am seeing notes from 9-22 & 10-16 stating MS Holt needs to send a signed letter with her request.As soon as we receive that letter I will make sure our Credit Dept. follows through with contacting the credit bureau and has theabove report removed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will wait for further correspondence from Stoneberry  to reply.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regarding case 11923331 for Tammy [redacted] zip code 34746.The complaint states having made a payment in the amount of $11.99 but got a message stating Payment Unsuccessful which led to multiple attempts only to discover the payment had gone thru and resulted in multiple payments were being deducted...

from her account.After the error was discovered the following credits were refunded back to MS Clark.On 1-9-2017 (2) payments in the amount of $11.99   On 1-13-2017 (2) payments of $11.99 & (2) payments of $14.00.The total credited back is $75.96. First I would like to apologize for the error which occurred in the payment system.I would also like to apologize for any inconvenience that may have been caused as a result of this error.Also the manner in which your complaint was handled is not what we would expect from our customer service representativesand will be brought to their attention. If I can be of further assistance feel free contact me by email or call 1-800-704-5480 ext. [redacted]. Debbie [redacted]Customer Service Manager

Complaint Case # ***The complaint states that the Customer received 3 defective items from Stoneberry and would like their money back but is unable to return the items.I would like to begin with apologizing how the representative you spoke with handled the situation. Unfortunately we would...

need the items back before we could refund any money for the items. The three items you have ordered were on two different orders. What I can do for you is send you two prepaid labels for you to send the items back to us for a full refund. Because the labels are prepaid you would be able to leave the packages for your mail worker to pick up so you would not need to worry about going to the post office to drop the packages off.We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, *** ***
Customer Service Manager***
Ext. 7638

The complaint states having placed an order and returning both items ordered.After reviewing the account I saw where the items shipped were returned and there still being a balance on the account.Typically the original shipping  &  return shipping charges are the responsibility of the...

customer.There are also finance charges and late fees which are making the balance $77.60.You also made a payment of $23.97.Considering your request to clear the account and refund the $23.97 payment I am referring this to the credit dept.I should hear back by Tuesday of next week and will contact the Revdex.com again with their response. [redacted]
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Complaint Case #[redacted]Customer states that in the terms Stoneberry does not state that they cannot pay in advance, and would like their late fee removed. I would like to begin by apologizing for the length of time it has taken me to respond. It is stated in our terms " Payments in excess of...

the minimum will reduce your balance and FINANCE CHARGES, but will not prepay or be applied against future Minimum Monthly Payments." These terms may be found on our website www.stoneberry.com and in the catalog under the first and last page. For a one time courtesy I have removed the two recent late fees that were applied to the account. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]

The complaint states that Stoneberry had sent times to [redacted] that she did not order. We have received this order back and have fully refunded [redacted] account that was created. I have also put a request with the head of our credit department to close the account that was mistakenly created. I...

have also made sure that Carmen Molina was removed from our mailing list. She may receive 2-3 more catalogs due to the fact the catalogs are preprinted but after that she should not receive anymore.  We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact Stoneberry at 1-800-704-5480 and ask for Carly at ext. 7638 Carlyne BlaeserCustomer Service [email protected]. 7638

Complaint Case #[redacted]Customer is stating that they would like their items they ordered without paying a down payment, due to the website showing a different price then what the actual shipping costs are. I would like to begin by apologizing for the length of time it has taken me to respond to...

your complaint, I have checked into your order and it shows that it was shipped out today. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]

There was a refund done on [redacted]’ account taking care of the last payment. As I stated to [redacted] in my last response, if the payment was taken care of I would remove the late fee and bring the account up to date. The account currently shows that [redacted] is up to date and the payment went back to $46.99.  Unfortunately I would not be able to defer the payments on the account for 6 months. [redacted] would need to call and speak to our credit department (which is a different company that we do our credit through) and file for a hardship. I just spoke with the credit department and they said one of the things that [redacted] will need to do is get a doctor’s note from their doctor on the doctors letterhead explaining that [redacted] is not able to make payments. If you have any further questions regarding this I will not be at my extension tonight. I will be at 715-720-4241 until midnight central time or I will be able to check my email periodically. Thank you, [redacted]Chippewa Falls LeadMason Companies, Inc.715-861-7638

Complaint Case # [redacted]Complaint states that Customer paid to send defective items back. The Customer requested a return label and was not provided one. Customer was unaware of the return policy and sent items back past the return policy and the items were sent back to the Customer. Response:I...

would like to apologize that you have received items that were defective. Stoneberry strives to make sure that the products we send are in good condition. Sometimes the items are shipped straight from the vendor or sometimes mistakes happen and a defective product is sent out. When a Customer receives a defective product most times they call and let us know. When we receive calls that a Customer has received a defective product we make sure to send them a pre paid label because we are aware that it is our mistake that the Customer received a less that satisfactory item. As you can see I have attached the Stoneberry Return Policy that is located on our website ( www.stoneberry.com ) and in the catalogs. This clearly states that you must return items back within 30 days, and that the items need to be in original, unworn, and new condition.  After checking our records I do see that you have recently sent back two orders back to us. One you ordered on 3/19/2017 and the other 11/18/2016, both were received 8/3/2017 and sent back to you due to being past the return policy. You are correct, in the past you have sent items back to us outside of the return policy most within 5 days so as a courtesy we accepted them back and gave you a refund.We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. 7638

The account was not at a completely zero balance and I sent an email to the company. They have removed the last 19.99 charge from my account after this email. This account can be closed. Hopefully they won't pull anymore little tricks.