Quality Lawn Care & Landscaping Service, LLC

Regarding case *** for *** *** zip code ***.After reviewing your request for reimbursement of item *** the digital thermometer we are clearing your account of $so you will have a zero balance.Our return policy on this item is days and normally the original shipping charges are
the responsibility of the customer but those charges are included in the $we are refunding to the account. We look forward to doing business with you in the future and if I can be of further assistance feel free to contact me

Regarding case *** for *** * *** zip code 61701.The complaint states having received product that is not matching and of poor quality.First the curtains should have been returned after it was noticed they did not match which according to the letter was approximately days later.That
would have been closer to the return policy and we could have replaced/exchanged them.The purchase was made in mid-November and there was only one payment made and that was the end of January.At that point the first payment due in December was missed.Only one payment of $was made and late fees and finance charges had already started to build. Please return all merchandise and once received the account will be cleared.I would suggest you insure the package so if not received you will have proof of return postage paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
also I have sent notification certified by mail to this company I just received their notification letter which I immediately got my proof together and mailed it was mailed im within my valadation period with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The offer from Stoneberry is not acceptableI would like the original thing I asked for at first to resolve this matter

The complaint states that the Customer called to let Stoneberry know that the HOT N STRAIGHT BRUSH was defective and wanted to return the item for a full refund. I want to begin with letting you know I am extremely sorry on how this situation has been handled When an item is defective it
is never the Customers responsibility to pay to send it back to us if they are returning it within the return policy, which you areUnfortunately I am unable to send you an email with the prepaid label but I have personally mailed you a prepaid label and it should be to you within 5-business daysOnce I see, through the tracking of the label, that the item is being sent back to us I will refund you in full for the HOT N STRAIGHT BRUSH and the original shipping on the order. We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact me so I can futher assist you, Carlyne BlaeserCustomer Service [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Regarding case for Shirley *** zip code ***.The complaint states having made an online payment to Stoneberry in the amount of $and the payment was actually taken out times. After receiving this information Stoneberry checked and discovered there was an issue with the
payment system and so our Credit Deptwas notified and actions were immediately taken to fix the problem.Our records show that on 1-3-two separate credits of $each were credited back to MS ***’s bank. We apologize for any inconvenience this may have caused and if we can be of further assistance feel free to contact Stoneberry at 1***and ask for Debbie at ext*** Debbie ***Customer Service ***

The complaint states having placed an order in March of this year for a king size comforter item ***.Instead of receiving the king she received a twin size.After calling several times and requesting a return label and receiving nothing has decided to give up on getting the king comforter.I can
certainly understand MS*** frustration with Stoneberry for not taking care of this on the first request.I apologize for the mishandling of this order.I am requesting the credit deptremove the $charge for the comforter and the shipping charges of $have already been taken care of.Along with that after checking and seeing the king is still available we are offering the item at no charge and as for the twin comforter there is no need to return the itemIf it is not of any use to MS *** feel free to donate the item to an organization or individual who can make use of the item I will wait to hear back about the king comforter and again I apologize for the inconvenience this may have caused. If I can be of further assistance feel free to contact me by email or at 1-800-704-ext4278. *** ***
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Regarding case *** for Barbara Galloway zip code ***.The complaint states that one of the items purchased did not work and it was being returned for a refund.I am happy to say the item was received and credited back to the account on 2-01-in the amount of $479.99.We are also crediting the account for the original shipping for that item so an additional $will come off the account leaving a balance of $

Regarding case *** for Kalanda Crumity zip code 33898.The complaint states having tried to make a payment on 2-14- and was told the account was in collections.The reason the account is in collections is because there were no payments made since last October.The last payment of $
was made on 10-11-2016.With no payment received in November, December & January the account did go to collections.I contacted the Credit Deptand asked if a payment could be made and the account pulled from collections and was told payments can be made to either IMS which is the department that receives payments or made to Professional Recovery ServicesI was also told the account would not be pulled from collections.I was informed there were several months where neither payments or contacts were received. If I can be of further assistance feel free to contact me by email or at 1-800-704-ext4278. Debbie McDonaldCustomer Service

Regarding Complaint Case *** The complaint states that the account created in the Customers name is fraudulentWe do not have any records of the Customer calling to inform us of the fraudulent accountOur credit department has sent a fraud packet to the Customer
and will need it returned within daysWe apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, *** ***
Customer Service Manager***
Ext

Regarding case *** for *** *** zip code 32327.Mr*** & I spoke again today and I informed him after we spoke yesterday his account was credited for the mixer and there is a zero balance.He also requested the account be closed and I submitted the request to the credit departmentThat could take a couple of work days but as of yesterday afternoon his account shows a zero balance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance in getting this resolved
Regards,
*** ***

Regarding case *** for *** *** zip code ***.The complaint states having a balance on her account after having paid off everything.After reviewing the account the following is what I found.Order placed 12-31-and shipped on 2-12-totaling $267.97.Payments were ok through Novof
when a $payment was made leaving the balance at $70.93No payments were received Decof or Janor Feb2015.On 3-20-a payment of $was made and at that time there were late fee charges of $each which added to the balance of $and monthly finance charges of $making the balance on 3-19-$106.60.On 3-20-we received a payment of $leaving a balance of $and another payment of $on 4-9-at which time the balance was $26.60.There was $in finance charges & a $late fee making the remaining balance $41.85. Finance charges and late fees are stated in the catalog and are legitimate charges.The terms & conditions are listed in the catalog and on the web-site so the customer agrees to this when placing their order. That said we will make a one-time exception and remove the charges so the account has a zero balance. If I can be of further assistance feel free to contact me by email or at 1-800-704-ext4278. *** ***
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is the invoice for the drapesI have had to call Stoneberry several times to stop opening a new account at my home address and P.O.BoxThis invoice is most likely under another account number.Case number *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. All I ask for is a complete refund of the roughly $total
Regards,
*** ***

Regarding case *** for *** *** zip code 26070.The complaint states customer ordered an item for Christmas and because the order is over days was told she would have to pay for the return postage.I know that is the policy but because your business is important to us here at Stoneberry, I
am sending a return label (will be coming thru the post office) so there will be no charge for the return.I have also noted the full price be refunded which includes the original shipping.The order # is *** and the total refund will be $87.49.That is the amount that will be credited to her account

Complaint Case # ***Complaint states that the Customer is unhappy with the products and would like a refund for the shipping of the Valance that she has boughtWe do apologize that you are unhappy with the quality of the product you have receivedWhat we normally do is if you do not like the
product you would send it back to us and we would give you a refundAs a one time courtesy, since you want to keep the product I will refund the shipping for youGoing forward we would need the products back if they are not of good quality so that we can fix the problemWe apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, *** ***
Customer Service Manager***Ext

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***