Quality Lawn Care & Landscaping Service, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The website is misleading.The most I am willing to pay per month is $16.99.  If Stoneberry does not like it, the business can come and pick up the couch.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states MS [redacted] would like to know how much of the monies she has sent in has gone toward each item ordered.Unfortunately our system does not apply monies to items.We are set up like the major credit cards in that...

monies/payments are applied to the balance on the account.We refer to this as a revolving credit plan.It should be relatively simple to follow the statement that was recently sent to you.You will see any orders placed listed as Invoice,  payments listed as payments, finance charges or late fees when payments are late. I understand this is not what MS Carpenter is asking for but this is how our system is set-up. If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278. [redacted]
Customer Service

The complaint states having ordered the Montego Grommet Drapes from Stoneberry, returning them for a refund and Stoneberry sending them back to her stating the item was not from Stoneberry.I searched  MS [redacted] acct and the following is what I found.There were 2 orders for the Montego...

Grommet Drapes.The 1st order on 10-17-2012 was for item # [redacted] which was a Natural color priced at $69.99 and returned on 10-31-2012 and credited $69.99 back to the acct.  A 2nd order for the Grommet Drapes item 403904  the  Blue color was placed on 10-11-2014 priced at $69.99 and returned on 11-04-2014 and $69.99 was again credited to her acct.These are the only orders I am seeing for the Grommet Drapes and again both were returned and refunded.There are several other orders on her account but these were the only ones for the drapes she is saying she ordered and returned.That said, if I  can be of further assistance please feel free to contact me.[redacted]
Customer Service

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having sent in a payment and her check not being cashed and sending a money order which had a cut in the bottom that left us unable to read the bank number. The complaint also states any late fee charges be removed. A...

payment of $79.40 was received and a late fee charge of $15.00 is being removed from the Stoneberry account. If I can be of further assistance feel free to contact me by email or at ###-###-####.

We have resolved the problem, thanks to you. I paid them $19.52, they dropped $55.00 and some odd cents. I just wanted to clear the matter up. I certainely appreciate your attention to this matter, otherwise it wouldn't have been settled. Again I want to thank you so very much.

Complaint Case # [redacted]Complaint states that Customer was recovering from surgery and missed a monthly payment. Customer states that they attempted to contact Stoneberry and Stoneberry was unwilling to assist.After looking over the emails going back and forth regarding your bill I would like to...

apologize for the confusion. The Customer Service Representatives at Stoneberry were not refusing to help you, for our Customers protection we do not share account information over email as there is not a way for us to verify whom we are talking to. What I can offer as a one time courtesy to resolve this miss communication is if you make your regular monthly payment of $46.99 by the payment due date of 8/25/2017 I will remove the late fee and make the account up to date.

The umbrella is not sold separately so a credit is not an option.Because of the time that has passed replacing the umbrella is what I am offering.I will also check the account and if there are any late fees I will have those removed.Typically when that much time has passed we would not do anything but I feel this is a fair and reasonable offer on the part of Stoneberry.

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having been misled on the refunding of original shipping charges.Both the catalog and the internet state original shipping charges are non-refundable.This can be found in the middle of the catalog under Stoneberry...

Guarantee.That said, we will credit the $15.99 shipping charges back to the account and thus will show a zero balance.I can understand the frustration experienced when receiving a different response from each of our customer service operators and will make sure everyone has the same information going forward.I apologize for the inconvenience this has caused.

The complaint states having ordered the item [redacted] for the 19” RCA TV/DVD combo and not receiving the power cord.The order was placed in November of 2015 and the first we heard about the missing power cord was on August 22nd.On August 22 one of our customer service reps sent the proof of purchase...

to MS [redacted] but we have not heard from her.We do not sell refurbished products as MS [redacted] stated in the complaint.MS [redacted] has been a customer with Stoneberry and because we appreciate her continued business we will make a one-time exception and are sending a prepaid label to return the TV for a full refund. If we can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278. [redacted]
Customer Service

Mr. [redacted] placed the order for item 406438 Bohemian Sofa Couch for $239.99.The order was placed on the web-site so you see the price $239.99 on the site and directly below the price you see $16.99 and next to that there is and * ?.  When you click on the question mark it pops a box What’s...

This? Price per month. This message talks about the shipping charges and how to figure what the monthly payment will be. Please see example below. The original shipping charge is $22.99 plus the over-size shipping fee of $90.00 made the total purchase price $352.98.I can take off the original shipping charge of $21.99 and the monthly payment amount of $28.99 is the amount owed each month.  Also whenever a payment is missed the next payment doubles. I will also ask the credit dept. to make the account current which takes the payment back to $28.99 not the $57.98 that is showing on the account. Your June payment was missed so the next payment due date is 7-31-2016. If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278. Debbie McDonaldCustomer Service

Customer Complaint # [redacted]Customer is stating that Stoneberry is calling about past due payments and they have never had contact with Stoneberry.I would like to begin by apologizing this sounds like it could be a very frustrating situation. Unfortunately after research with our Customer Service...

System and our Credit Department System none of the information was found. Could you please provide us with the phone number that is contacting you? Or any other contact information you may have so we can research this situation further?We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]Ext. 7638

Customer Complaint # [redacted]Customer is stating that they contacted Stoneberry to defer payments on account due to illness and asking for Hurricane relief.According to our records there has been 3 payments in the time period of 2/11/17- 10/3/17. The payments goes as...

follows:6/30/175/2/173/13/17There is no record of a $15 payment on the Stoneberry account. We are very sorry for your diagnoses and for the damages Hurricane Harvey has caused. I have contacted our credit department and asked if they could give some sort of relief, and they stated that they have been working with Customers whom have been impacted by the Hurricanes and what they are offering for Customers an account suspension from August - September, which means the late fees and finance charges will be refunded for those two months. Due to the account being behind prior to the hurricane unfortunately I am unable to adjust anything else as far as payments. Your monthly payment is $46.99. If you have any further questions about your payments or bills please feel free to contact our Credit Department 1-800-704-5480.We apologize for any inconvenience this may have caused, [redacted]
Customer Service Manager[redacted]
Ext. 7638

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having returned an item that did not work properly.I will have our credit dept. remove all charges so the account has a zero balance.

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having placed orders for almost a year now and keeping up with her payments but always having to make a down payment before orders are shipped.The following is an over-view of order history.MS [redacted] started with a...

$250.00 credit limit.1st order placed on 3-12-2015 was for $284.91 and canceled because it was over her credit limit.2nd order placed on 3-20-2015 required a 50% down payment which she paid and order was shipped.3rd order placed on 10-20-2015 required a 10% down payment which she paid and order was shipped.4th order placed on 11-17-2015 was for $267.96  was canceled because it was over her credit limit.Credit Bureau information indicated between  a medium  to high risk thus resulting in the request for the down payments.

The complaint states having been charged original shipping charges after refusing the package.As stated in the catalog the customer is responsible for the original shipping charges but because she was not properly notified of the charge I have removed the charge from the account. Also regarding...

the request to have no further contact with Stoneberry I am removing MS. Kokoska from our mailing list. If I can be of further assistance feel free to contact me. [redacted]Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will accept the offer provided they remove it from my credit report. Also, they should put that information where people can see it. Elderly people with diabetes do not have good eyesight.  Please let me know. I have not responded to them yet, I want it off my credit report also. Thank you [redacted]

Regarding case [redacted] for Carol [redacted] zip code 11420.The email sent earlier today gives MS. [redacted] the opportunity to clear up the account by following the guidelines used by Stoneberry provided by the Federal Government. As soon as the fraud package is completed and returned this matter will be resolved.If MS. [redacted] no longer has the fraud package she can use the link provided in the email earlier today.We are not refusing to work with MS. [redacted] just simply asking her to follow the necessairy steps to legally handle the situtation.If the legal steps are not taken we will assume MS. [redacted] knows the charges will remain on the account. If I can be of further assistance feel free to contact me. Debbie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. ATTACHED IS A COPY OF THE INVOICE, THEY OPEN ACCOUNT UNDER MY P.O. BOX AND HOME ADDRESS.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I do apologize for this lengthy process. Once we receive the information from the Fraud Packet back to us we will be happy to investigate the situation and resolve it as quickly as we can. We do appreciate your patience as we follow the steps to solve fraudulent accounts.We apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. 7638

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.With all due respect, you are not willing to work with me on this matter-you are going back on your word that you would remove the charge and make sure I stopped receiving anything from your company in my name. THAT was what you said you would do. Now you want me to take all of these time-consuming and money-costing steps to clear up a problem that YOU have created. It's a nominal amount of money-just take it off of my name. I DO NOT accept that the charge will still be in my name, simply because you choose not to do the right thing and want me to jump through hoops for something that is not my fault. Do the right thing and remove the charge.
Regards,
Carol [redacted]