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Quality Lawn Care & Landscaping Service, LLC

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Reviews Quality Lawn Care & Landscaping Service, LLC

Quality Lawn Care & Landscaping Service, LLC Reviews (127)

for *** *** zip code 63139.The complaint states having returned a pair of navy drapes item *** priced at $39.99.After receiving a 2nd complaint for the same issue I did some additional searching and was able to locate the original order.That said I have credited back the account for the $and a separate credit for the original shipping of $10.99.The total amount being credited to the account is $50.98.That amount will come off account *** which has a balance of $and after the credits will show the remainder of $43.16.There is no need to return the drapesIf you are unable to use the items, a donation to a charitable organization is always appreciated.I apologize for any inconvenience and if I can be of further assistance feel free to contact me by email or at 1-800-704-ext4278. *** ***
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept this, due to the fact I purchased the set from another companyI should not and will not pay for something I DID NOT RECEIVEThey have no proof that it was receivedI will not accept that offerI will not pay for something I DID NOT RECEIVEThe next step will be a legal one, either its resolved and removed from my bill or I will take it court
Regards,
*** ***

Regarding case *** for *** *** zip code 16101.The complaint states having items shipped to her that she did not order and after returning them she was being charged for shipping and return fees. All charges have been removed from the account and per her request her account is being
closed.She also stated she wanted no further contact with Stoneberry so this letter is only being sent to the Revdex.com and not MS Clarke. If I can of further assistance feel free to contact me by email or at 1-800-704-ext4278. *** ***
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Peggy Leek

Regarding Complaint # ***Complaint states that the Customer never placed an order with Stoneberry and when they called to speak to Supervisors about this the Supervisors were unprofessional and were unable to assist.I would like to begin by apologizing about how this situation
was handledAt Stoneberry we try our hardest to help the Customers the best we can and how your situation was handled was not done in the correct wayThe Supervisors that you had spoken to will be talked to about their conductNow regarding the account that is in your name, due to the fact you said you did not receive the Fraud Packet in we have sent you another packet Certified MailOnce you receive the packet please fill it out and send it back to us as soon as you can so we can take care of this situation for youWe apologize for any inconvenience this may have caused and if I can be any futher assistance to you please feel free to contact me, *** ***
Customer Service Manager***
Ext

Complaint states that the Customer received a second tablet that is not in working condition. We do apologize for not only one but two tablets not working for youI have mailed you another label so that you can send the second tablet to us for no charge to youOnce I receive the paperwork I
will apply a full refund for the tablet. We apologize for any inconvenience this may have caused and if we can be of futher assistance feel free to contact me so I can futher assist you, *** ***Customer Service Manager***Ext

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The company can send me a replacement umbrella that was offered

Regarding case [redacted] zip code 07006.The complaint states having a balance on her account after having returned the item. The reason for the balance on her account is because the original shipping fee is non-refundable and the responsibility of the customer.This is...

clearly stated in our catalog, please refer to the middle section of the catalog under Stoneberry Guarantee-Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase please send your items back to us within 30 days and we’ll promptly handle your refund or exchange. Returned items must be in their original, unworn, and new condition. (Sorry, shipping and processing charges are non-refundable.) This can also be found on the web-site. As a one-time courtesy we have removed the original shipping charge, late fees and finance charges so the account has a zero balance. If I can be of further assistance feel free to contact me at 1-800-704-5480 ext. 4278. [redacted]Customer Service

From our records Ms. Hess did in fact make the payment of $272.00 on March 3, 2016. The total of her account before the payment was $543.14. So after the payment was made the remaining balance is $271.41.  [redacted]Ext. 7638

Complaint Case # [redacted]Complaint states that the Customer attempted to cancel the order and could not. Then FedEx was contacted to send the item back to Stoneberry for a refund.According to our records today 8/22/2017 a Supervisor has processed the refund and it should show on the Stoneberry...

Account within the next 24-48 business hours.We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. 7638

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Regarding case [redacted] for Peggy [redacted] zip code 47725.The complaint states having ordered a 12 piece Bed Set item 405833 and upon receiving the bill noticed an extra shipping charge.There is an extra charge on large items and that is noted in the catalog next to the item number after the price and...

the monthly price.I can however understand things like this can happen.I have removed the original and oversize shipping charges totaling $35.49 and as soon as the bed set is received and the amount is credited back to your account there should be a zero balance remaining. I would also like to apologize for the manner in which your calls were handled by our customer service agents.This will certainly be addressed and I thank you for bringing it to our attention. If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278. Debbie [redacted]Customer Service Manager

Regarding case [redacted] for [redacted] zip code 21209.The complaint states having placed an order back in July of 2015 and never received the flatware.The order was tracked and shows delivered on 7-24-2015.The first contact from [redacted] was on 2-23-2016 stating the order was never...

received.Because of the length of time involved I told [redacted] I would replace (see Revdex.com complaint) states I want my bill credited or the merchandise I ordered.I spoke to [redacted] today over the phone and she said she bought the merchandise elsewhere and no longer wants what she ordered from Stoneberry. Again because of the length of time we will not refund the order.Please refer to the middle section of the catalog or on our web-site for guarantee and return information. If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278. [redacted]Customer Service

Customer Complaint # [redacted]Customer is stating that they received a Freezer that was in poor condition, they attempted to return the item and were treated poorly by Stoneberry Customer Service.I would like to begin to apologize, unfortunately our wait times have been longer then normal due to high...

call volume. We implemented a new phone system on 10/18/17 hoping it would help disperse the calls better. Due to the fact your last call was on the day that we started the new phone system I truly hope that the "hang up" was really an accident. I am very sorry that it happened to you. As a courtesy to you since we have made this mistake I have manually sent you a prepaid label. You should receive it in 5-7 business days. I will accept the freezer back for a full refund. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]
Ext. 7638

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states placing an order for item [redacted],  WII game system for $179.99 and  $19.99 shipping charges totaling  $199.98.The item was returned in January and a refund credit of $179.99 was applied.The original shipping...

charges are non-re-fundable as stated in the catalog.That information can be found in the middle of the catalog under Stoneberry Guarantee (Sorry, shipping and processing charges are non-refundable.)With the shipping charges not being paid the monthly finance charges and late fees started to build.I see a payment of $17.95 was made on  6-8-2015, I am assuming that was meant to be the original shipping.That said I will make a one- time exception and have the charges removed from the account.I always make mention how important it is to read thru all the terms and conditions when ordering from any catalog company.Terms & Conditions can be found by opening the front cover and there will be an insert with everything a customer needs to know before placing their order.

In an email received today [redacted] has agreed to receive replacements for the original order placed back in July of 2015.We would be more than willing to replace with 3 sets of new flatware.Please notify me with the new choices and if available we will replace asap. Thank you for allowing us to work with you to resolve this matter. [redacted]Customer Service

Regarding case [redacted] for [redacted] zip code [redacted].The claim states the umbrella has a broken spring and is not under manufacture warranty.I have checked and we are able to send a replacement umbrella.Because the patio set is over 30 days we are unable to take the item back but feel this is...

a  reasonable offer.

Complaint Case #[redacted]Customer is stating that the heater that they order did not work so they sent it back and they are still being charged for the original shipping and processing. I have reviewed your order and I do see that you sent the heater back, normally when an item is defective we ask...

that you call us and let us know, that way we can make sure you get a total refund. When an item is defective we also send a prepaid label so that you are not responsible for sending a defective item back to us. I do apologize for you receiving a defective item. I have refunded you the shipping costs, you will see that refund applied to your account within the next 24-72 hours.  We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]

Complaint Case # [redacted]Customer is not receiving products ordered.Due to multiple complaints regarding not receiving products from multiple companies owned by Mason Companies Inc. I have attempted to call the Customer to better explain why the Customer is not receiving the products. We are asking...

for down payments due to the large totals of the orders. I did leave a message asking that the Customer call me back so I can further explain our credit process.We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, [redacted]
Customer Service Manager[redacted]

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Address: 4040 Quaker Ln N, Glendale, Minnesota, United States, 55441-1638

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