Quality Mark, Inc.

This letter is in response to your letter concerning Ms. *** ***, Complaint ID#: ***. Please accept our sincerest apologies for the inconveniences and frustrations that Ms*** has experienced *** ***, Circulation Support Specialist, called Ms. ***
to address the issue regarding repetitive calls about past due payments. Ms*** did not want to discuss why these calls continued to be an issue and she only wanted the calls to stop and to cancel her account. *** *** confirmed Ms*** request that she not be contacted with more calls, emails or letters and that she wanted to discontinue her subscription immediatelyThe account has been cancelled with no balance due per requested by Ms***. All information has been placed on our Do Not Contact Registry so that Ms*** will not be contacted againMs*** is satisfied with the cancellation with the assurance that she would no longer receive calls

This letter is in response to your email concerning Arian C*** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations MrC*** experienced with his newspaper subscription Mary Y*** Customer Support Specialist, spoke with Mr
C*** on May 4, 2017. His account has been cancelled, the balance due removed, and he owes nothing to The Arizona Republic. An email has been sent to MrC*** to confirm this resolution. If there are further questions or concerns regarding this complaint, please feel free to contact *** directly at ###-###-#### or *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Georganna E*** (complaint# ***). Please accept our sincerest apologies for the inconveniences and frustrations MsE*** has experienced again with missed deliveries of The Arizona Republic. We have followed up with Kevin Serrano,
our partner in charge of delivery in her area. There seems to be sporadic issues with the code to access MsE***’s gated community. Kevin is monitoring delivery and will take the necessary steps to ensure it gets back on track. *** spoke with MsE*** on June 22, to discuss this and to provide his direct contact information should she have further concerns about her newspaper delivery. Sincerely, Gannett Publishing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning *** *** (complaint# ***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** has experienced with missed deliveries of The Arizona Republic. We truly appreciate Mr***’s business and
readership, and have taken the necessary steps to resolve this issue Donna W***, Distribution Director, left a message for Mr*** on January 6, 2017. She has alerted our partner in charge of delivery to perform service checks to ensure that delivery gets back on track. Please contact Donna directly at ###-###-#### if there are any further concerns regarding this complaint. Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** * *** *complaint ID# *** Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with customer service. Mary Y*** Customer Support Specialist, spoke with
Ms*** on 12/30/regarding her complaint. We regret that there was an issue with Ms*** original request to cancel and refund the last payment made. Mary issued to MsHamilton the refund of $as the payment was on automatic payment and was withdrawn after the request for cancellation. The account has been closed and all banking information was removed at the time of cancellation. Ms*** is satisfied with this resolution, and was advised to contact Mary directly at (*** *** *f she is in need of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*
* ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sandy L***

This letter is a second response to your email concerning Jess V*** (complaint #***8). Please accept our sincerest apologies for any inconveniences and frustrations MrV*** experienced Kristine F*, Classified Manager, contacted MrV*** again via email. The cost of $was to run the obituary in the print version of The Arizona Republic and onlineNormally, we do not just offer an online only package, however; in this case we will run the obituary at no charge online only for MrV***We apologize if our packages were not clearly explainedWe removed the short obituary per his original request If there are further questions or concerns regarding this complaint, please feel free to contact Kristine directly at ###-###-#### or ***
Sincerely, The Arizona Republic Classified Regional Sales Center

This letter is in response to your email concerning *** *** complaint #***Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with cancelling her subscription. Mary Y*** Customer Support Specialist, was able to contact Ms
*** regarding this issue. Mary cleared any balance forward; cancelled the subscription; and, per requested, sent Ms*** a confirmation email regarding this matter. Ms*** was satisfied with this resolution and no further contact regarding this issue is needed

This letter is in response concerning the complaint we received from MrLuke T*** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations that MrT*** has experienced regarding access to the online content provided to subscribers. Mary
Y***, Customer Support Specialist, has attempted to get in touch with MrT*** via email and phone. Unfortunately she has not been able to speak to him to help him with his digital access. As of August 18, 2016, she is still waiting for a response from MrT*** to determine the exact issue with the online content he is experiencing. We appreciate MrT***’s business and wish to help resolve this issue as soon as possible. We request that MrT*** contact Mary directly at his earliest convenience at ###-###-#### or ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning Duane R*** (complaint# ***). Please accept our sincerest apologies for the inconveniences and frustrations MrRhodes experienced with delivery issues with The Arizona Republic. We truly regret that MrRhode’s cancelled his
subscription. Two refunds ($each) were processed on August 3, back to the credit card on file for his account. If MrR*** has questions about his account or decides to subscribe again in the future, he is welcome to contact Mary Yazzie directly at ###-###-#### or *** Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** *** *** (complaint ID #***). Please accept our sincerest
apologies for the inconveniences and frustrations Ms*** has experienced
regarding her newspaper subscription. *** *** ***,
Consumer
Solutions Specialist, spoke with Ms*** on October 16,
regarding the issues she has experienced. The District Manager in charge
of her delivery has been alerted about the missed deliveries and will work with
the carrier to get delivery back on track. The balance due on her account
has been removed, a $credit was applied, and her subscription was switched
to day delivery due to the frustrations she experienced. Ms*** accepted
the steps that were taken to resolve this complaintIf there are further questions or concerns regarding this complaint,
please feel free to contact *** ***, Consumer Solutions Manager, directly at (*** ***
***Manager*** ***
Administrative AssistantGannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Since I've been a subscriber since the 1980's I've never seen the policy they instituted THIS year in regard to only refunding $or more. The newspaper contacted me and said they are sending us a check for $10. They acknowledged that I should have had the opportunity to have my subscription run it's course and apologized for our inconvenience. I have reviewed the response made by the business in reference to complaint ID 11747611, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning Phil *** (complaint ID #***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** has experienced regarding the cancellation of his subscription.*** ***, Customer Support
Specialist, investigated the cancellation and the final invoice Mr*** received. *** attempted to contact Mr*** through the phone number we had on his account of *** ***; unfortunately, every attempted phone call resulted in a busy signal and we were unsuccessful at contacting MrMounier.*** *** has cleared any and all balance(s) due at the time of cancellation*** has also forwarded the information Mr*** provided in his complaint to her supervisor, who in turn, will turn it over to the newsroom as our news team values all comments and opinions.If there are further questions or concerns regarding this complaint, please feel free to contact *** *** directly at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning Marcet D*** (complaint# 12349398). Please accept our sincerest apologies for the inconveniences and frustrations MsD*** has experienced with missed deliveries of The Arizona Republic. We truly appreciate her business and
readership, and have taken the necessary steps to resolve this issue Kevin Serrano, our partner in charge of delivery in her area, spoke with MsD*** last week. He is performing service checks to ensure that delivery gets back on track. MsD*** is welcome to reach out directly to Kevin at ###-###-#### if there are any further concerns regarding delivery. Sincerely, Gannett Publishing Services