Quality Mark, Inc.

Still sending mailers as of Jan Spoke with representative, Mary Y***, to try and resolve itForwarded all past Revdex.com documents to her so she could look into why the mailers are still being sent with her supervisor and IT team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mary Y*** did contact me and I received the refund She also offered me months of free delivery of the Wednesday and Sunday paper; however, I did not receive the paper on Wed 5/ I appreciate Mary for the quick response also

This is in response to your letter concerning *** *** (complaint #***). Please accept our sincerest apologies for the continued frustrations that Mr*** experienced with unwanted mailers Mary Y***, Circulation Support Specialist, verified that his email and mailing
addresses, in addition to his phone number, have been added to our Do Not Contact registries, and he should receive no further contact from The Arizona Republic. If there are any further questions or concerns regarding this issue, please contact Mary Y*** directly at 602-444-or *** Sincerely, The Arizona Republic Consumer Solution Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning *** *** (complaint ID# ***). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr*** with the poor customer service that he experienced with his newspaper subscription.*** ***,
Customer Support Specialist, researched the credit issue thoroughly and has attempted to contact Mr*** by the phone and email with no reply The email sent by *** apologized for the issues and explained that he had been refunded a check issued on 6/18/for $2.77. Due to the length of time it has taken to resolve this issue *** also credited his account for another two full weeks of delivery and provided her direct line for assistance. If there are further questions or concerns regarding this complaint, please feel free to contact *** directly at ###-###-####Sincerely, *** ***Administrative AssistantGannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint ID [redacted]) Please accept  our sincerest apologies for the inconveniences and frustrations caused by the continued unwanted deliveries of the free [redacted] Sunday product.  The address is set in our system to never...

deliver this product, and this has been discussed again with the new contractor in this area.  We regret this error occurred again and are working to permanently resolve the issue.  Bob G[redacted], Distribution Director, left a voicemail message for Mr. [redacted] on March 28, 2017 to follow up with him .   If there are any further concerns regarding this complaint, please contact Bob directly at [redacted].     Sincerely, Gannett Publishing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription. Mary Y[redacted], Customer Support Specialist, spoke to...

Ms. [redacted] on May 23, 2017.  Mary verified that Ms. [redacted] received the refund for $12.85, has placed the account on a special offer, and the delivery issues have been corrected.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) [redacted] or [redacted]
*Sincerely,The Arizona RepublicConsumer Solutions Center

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning Georganna E[redacted] (complaint#[redacted]). Please accept our sincerest apologies for the continued inconveniences and frustrations Ms. [redacted] has experienced with missed deliveries of The Arizona Republic.David Russell, our partner who is in charge of...

delivery in this area, has left Ms. [redacted] a voicemail. He is working with the carrier to find a permanent resolution for delivery to her address, including changing the sequence of the route.  If you have any further questions, please feel free to contact David R[redacted] at ###-###-#### or [redacted].Sincerely, Gannett Publishing Services

This letter is in response to your email concerning Walter [redacted] (complaint #[redacted]), which is also addresses the same issue for complaint for #[redacted] Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced when trying to start a newspaper...

subscription. Mary Y[redacted], Customer Support Specialist, spoke with Mr. [redacted] on January 26, 2017, regarding this issue.  An incorrect address was provided on the order form from the sales vendor, so the account could not be started.  We located where his check was applied, and a refund for $17.48 has been processed, which he should receive in approximately 14 business days.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) 444-1938 or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chris V[redacted]

This is in response to your email concerning Sandy L[redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. L[redacted] has experienced with a balance due on her account.  We have verified that the balance on her account has been cleared, and she owes nothing to The Arizona Republic. Alma G[redacted], Customer Support Specialist, left a voicemail message for Ms. L[redacted] on 9/6/2016 to inform her of this resolution, and a letter will be issued to confirm that the balance has been removed.  If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Duane R[redacted]

This letter is in response to your email concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription. Mary Y[redacted], Customer Support Specialist, verified that his...

account was cancelled, the balance due removed, and that he owes nothing to The Arizona Republic.  An email has been sent to Mr. [redacted] to confirm this resolution.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) [redacted] or [redacted]. Sincerely,The Arizona RepublicConsumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your letter concerning Ms. Sandra ** H[redacted], Complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. H[redacted] experienced. Mary Y[redacted], Circulations Support Specialist was able to contact Ms. H[redacted] to discuss...

the issue of receiving unwanted publications.  Specifically, the [redacted] Essential publication as she had previously requested no further editions be delivered to her property.  Per Ms. H[redacted]’ request Mary Y[redacted] shared Ms. H[redacted]’ suggestions with the appropriate superiors.  She has also requested that the district office perform a service check to ensure no publication has been delivered to her address.    I there are any further questions or concerns, please contact Mary Y[redacted] at [redacted] and email [redacted]republicmedia.com.

This letter is in response to your email concerning Lorna [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   Mary Y[redacted], Customer Support Specialist, was unable to reach...

Ms. [redacted] by phone so she sent an email to her on January 27, 2017.  Mary verified in the email that her account has been cancelled, the balance due removed, and she owes nothing to The Arizona Republic.  She also pointed out our disclosure statement which states that subscribers need so call customer service to cancel their subscription. This is printed on all new order forms and on our website.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at [redacted] or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced when trying to start a newspaper subscription.Mary Y[redacted], Customer Support Specialist, spoke with Mr....

[redacted] on January 26, 2017, regarding this issue.  An incorrect address was provided on the order form from the sales vendor, so the account could not be started.  We located where his check was applied, and a refund for $17.48 has been processed, which he should receive in approximately 14 business days.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted]@republicmedia.com. Sincerely,The Arizona RepublicConsumer Solutions Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]