Quality Mark, Inc.

This letter is in response to your email concerning Tonda H[redacted] (complaint # [redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. Hugill experienced with the receipt of  calls and mail solicitation.   Olivia Y[redacted] Consumer Solutions Center...

Supervisor, has confirmed that all of her contact information has been added to all of our Do Not Contact registries and she should receive no further contact from The Arizona Republic.    If there are further questions or concerns regarding this complaint, please feel free to contact Olivia directly at [redacted] or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Duncan K[redacted]

This letter is in response to your email concerning Steve P[redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. H[redacted] experienced with his newspaper subscription.   Mary Y[redacted], Customer Support Specialist, verified that his...

account was cancelled and has alerted the carrier to ensure delivery stops at his address.  Mary left a voicemail message for Mr. P[redacted] to inform him of this resolution.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription.   Mary Y[redacted], Customer Support Specialist, sent an email to...

Mr. [redacted] on May 23, 2017.  A refund for $8.57 was processed back to his credit card which takes 2-3 business days.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) [redacted] or [redacted]
* Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11846294, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I want to thank the Revdex.com for the valuable service you provide!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I wish to thank Janice for all of her help and assistance. She has been extremely helpful. 
Regards,
[redacted]

This letter is in response to your letter concerning Ms. [redacted], Complaint # 11307801.  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced with her service and cancellation of her subscription. Mary Y[redacted], Customer...

Support Specialist researched the history on her account and was able to credit and clear the $9.43 that was on her account.   The balance was cleared and Ms. [redacted] should not receive any further communication from our collections department. Mary Y[redacted] has also placed Ms. [redacted] on the Do Not Contact Registry so that we do not contact her for any matter in the future.  Per requested, Mary Y[redacted] has sent Ms. [redacted] a letter through Ms. [redacted]’s email and through United States Postal Service confirming that the balance has been cleared.  In the event Ms. [redacted] has further questions or concerns Mary Y[redacted] has provided her with her phone number [redacted] and email [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  They have responded and am satisfied with our current paper deliveries!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Andre N[redacted]

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. S[redacted] experienced with customer service.   Mary Y[redacted] Customer Support Specialist, spoke with Ms. [redacted]...

on 12/30/2015 regarding her complaint.   Ms. [redacted] expressed her concerns regarding the phone lines, agents and online services.  Due to the inconveniences and frustrations Ms. [redacted] experienced Mary issued the full refund of her last payment in the amount of $40.44.  Per Ms. [redacted] request the account has been closed and all banking information removed at the time of cancellation.  Ms. [redacted] is satisfied with this resolution, and may contact Mary directly at ([redacted] if she is in need of further assistance.

This is in response to your email concerning Sandy L[redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. L[redacted] has experienced with a balance due on her account.  We have verified that the balance on her account has been...

cleared, and she owes nothing to The Arizona Republic. Alma G[redacted], Customer Support Specialist, left a voicemail message for Ms. L[redacted] on 9/6/2016 to inform her of this resolution, and a letter will be issued to confirm that the balance has been removed.  If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.

This letter is in response to your email concerning Duncan K[redacted] (complaint# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. K[redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. D[redacted] business...

and readership, and are working to resolve this issue.    Iris Ag[redacted] District Manager, has addressed the missed deliveries with the contractor and is performing service checks to ensure that delivery gets back on track.  In addition to the missed delivery credits already applied to Mr. D[redacted] account, and an additional two Wednesdays and two Sundays have been added.  Please contact Iris directly at ###-###-#### if there are any further concerns regarding this complaint.    Sincerely,   Gannett Publishing Services

This letter is in response to your email concerning George S[redacted] (complaint# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. S[redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. S[redacted]’s business and...

readership, and have taken the necessary steps to resolve this issue.   Iris A[redacted] District Manager, has addressed the missed deliveries with the contractor and is performing service checks to ensure that delivery gets back on track.  Additionally, the account has been credited for two Wednesdays and two Sundays of missed deliveries.  Please contact Iris directly at ###-###-#### if there are any further concerns regarding this complaint.    Sincerely,   Gannett Publishing Services

This letter is in response to your email concerning James B[redacted] (complaint ID [redacted]). Please accept our sincerest apologies for the inconveniences and frustrations Mr. B[redacted] experienced with the continued unwanted deliveries of the free YES Sunday product.  Bob G[redacted]...

[redacted], left a message for Mr. B[redacted] on September 19, 2017.  He is monitoring this issue closely to make sure deliveries cease permanently.  If there are any further concerns regarding this complaint, please contact Bob directly at ###-###-####.     Sincerely, Gannett Publishing Services

Since Nov 7th and including today (Nov 29th) I have received 35 emails from azcentral.com.  This issue has not been corrected.  I click unsubscribe at the end of each email and nothing happens.  I would ask that Ms. Y[redacted] check into this matter further and correct the problem.Thank you[redacted]

This
letter is in response to your letter concerning Mr. [redacted], Complaint
#[redacted].  Please accept our
sincerest apologies for the inconveniences and frustrations that Mr. [redacted]
experienced.Mary
Y[redacted], Circulation Support Specialist placed a completed stop for...

any
publications to the address [redacted]., Phoenix, AZ 85021 and
has notified the area office in charge of delivery to ensure that Mr. [redacted] receives no further
deliveries.  Ms. Y[redacted] attempted telephoned Mr. [redacted] on 12/02/2015 and
12/04/2015 and was unable to leave a message as the voice mail was not set up
to receive messages.  Mary Y[redacted] then emailed Mr. [redacted] to let him know
that she has done everything possible to ensure no further publications would
be delivered to his address. Mary Y[redacted] has also given Mr. [redacted] her direct
phone ###-###-#### number, email my[redacted]@republicmedia.com and the main phone number ###-###-#### to the support line in the event Mr.
[redacted] has any future questions or concerns.

This letter is in response to your email concerning J. [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced.   Brandon S[redacted] M[redacted], Consumer Solutions Center Supervisor, followed up with Mr. [redacted]...

on February 23, 2018 regarding his complaint.  Brandon verified that Mr. [redacted]’s wife’s account was cancelled, the balance due removed, and that he owes nothing to The Arizona Republic.  A letter has been sent to Mr. [redacted] to confirm this resolution.  If there are further questions or concerns regarding this complaint, please feel free to contact Brandon directly at ([redacted] or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is a follow up to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for Mr. [redacted]’s displeasure regarding his experience.  Olivia Ybarra spoke with Mr. [redacted] on May 2, 2018 to discuss his concerns.  She also confirmed that a refund was issued back to his credit card for $2.54, and a second refund for $10.00 was issued in the form of a check, which should arrive in 10-14 business days.  If Mr. [redacted] needs further assistance regarding this issue, we ask that he please contact Olivia directly at [redacted] or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint# 12693404).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced with late deliveries of The Arizona Republic.  We truly appreciate Ms. [redacted]...

business and readership.   Our partner in charge of delivery in her area, Dave [redacted] with DGV Distributors, is working with his carrier in order to improve delivery times, and will reach out to Ms. [redacted] to address her concerns.  If she has any further questions or concerns about her newspaper delivery, we ask that she please contact Sr. Distribution Director Brian [redacted] at [redacted].   Sincerely,   Gannett Publishing Services