Quality Mark, Inc.

This letter is in response to your email concerning Paul C*** (complaint # ***. Please accept our sincerest apologies for the inconveniences and frustrations MrC*** experienced with his newspaper subscription. Mary Y***, Customer Support Specialist, left a voicemail for Mr
C*** on February 24, 2017. His subscription account has been cancelled and two refunds have been processed for him: one for $that was refunded to the credit card on file, and a refund check for the initial payment of $17.48, which he should receive in approximately business daysIf there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or m*** Sincerely,The Arizona RepublicConsumer Solutions Center

This letter is in response to your email concerning *** *** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with her newspaper subscription Mary Y***, Customer Support Specialist, spoke with Ms***
on January 11, 2017. Her subscription account has been cancelled and the balance has been removed. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or ***@republicmedia.com Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning *** *** (complaint # ***. Please accept our sincerest apologies for the inconveniences and frustrations *** *** has experienced with the continued receipt of *** *** via U.Smail Mary Y***,
Customer Support Specialist, sent an email to *** *** on March 30, 2017. She has verified that his address has been flagged in our system to stop *** ***. However, it usually takes the U.Smail time to follow through. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at *** *** or ***m

This letter is in response to your email concerning *** *** (complaint#***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** has experienced with missed deliveries of The Arizona Republic. We truly appreciate his business and readership,
and have taken the necessary steps to resolve this issue Donna W***, Distribution Director, spoke with Mr*** on December 6, 2016. She has alerted the contractor and service checks are being performed to ensure that delivery gets back on track. Donna provided her direct number in case there are any further delivery issues, and his account has been credited for a total of $for the missed deliveries. Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** *** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with the unwanted mailers he continued to receive. Mary Y***, Customer Support Specialist, has been in contact with Mr***. He sent her samples of the mailers he was receiving, which helped us identify which mailing campaign that his name was appearing. The necessary steps have been taken to prevent future mailers from being sent to him. If there are further questions or concerns regarding this complaint, please feel free to contact her directly at ###-###-#### or *** Sincerely,The Arizona RepublicConsumer Solutions Center

This letter is in response to your email concerning *** *** ***. Please accept our sincerest apologies for the inconveniences and frustrations Ms*** has experienced with missed deliveries of The Arizona Republic *** ***n, Distribution Director, spoke
with Ms*** on July 20, 2016, regarding these issues. She is working with the contractor in charge of the delivery route. There is a possible issue with the key pad for entry into the gated community. Donna provided the contractor’s direct contact information in case Ms*** has any future delivery issues MsEvoy’s delivery will continue to be monitored to ensure consistency. If you have any further questions or concerns about this complaint, please feel free to contac* *** *** *** ** *** *** Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** *** (complaint ID#***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with cancellation and subsequent billing for her newspaper subscription.
*** ***, Customer Support Specialist, attempted to contact Mr*** by telephone twice and email once. *** did not receive any response from Mr***. *** has sent a final email detailing that the disputed amount of $has been cleared from the account and included a letter of apology. *** *** could not ascertain whether the aforementioned actions will satisfy this complaint with Mr*** as she has not received any communication. From the complaint resolution section it appears that Mr*** was only disputing that balance due; as this was cleared and a letter sent regarding the removal of the balance due the disputed amount has been satisfied

This letter is in response to your email concerning *** *** (complaint# ***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** has experienced with missed deliveries of The Arizona Republic. We truly appreciate Ms***’s business and
readership, and have taken the necessary steps to resolve this issue Donna Woltman, Distribution Director, left a message for Ms*** on December 23, 2016. She has alerted our partner in charge of delivery to perform service chec*s to ensure that delivery gets back on track. Donna provided her direct number in to Ms*** in case she has any further delivery issues, and his account has been credited for one month. Additionally, the Consumer Solutions Center manager has been alerted to Ms***’s experience in order to address the handling of the account Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** *** (complaint ID#***). Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr*** with the repetitive telephone calls that he has received We regret that this was not
completed on his first request. We have removed his telephone number provided in the complaint from all customer databases, so communications should cease immediately. If there are any further concerns regarding this complaint please contact *** ***, Customer Support Specialist, directly at ###-###-####. Sincerely, *** ***Administrative Assistant Gannett Publishing Services

This letter is in response to your email concerning *** *** (complaint ID #***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** has experienced regarding invoicing and payments. *** ***, Customer Service Specialist
reviewed Mrs*** account and has explained the invoicing to MrsWitte. Our billing system is designed to automatically generate an invoice only if the amount of funds on the account is not sufficient to cover the next month’s subscription*** *** has forwarded a year payment history; a complete history with payments, credits, debits, and bills of their account for the last years and months; and, a twenty-one (21) month history of monthly charges per MrsWitte’s request.*** *** has provided Ms*** with her direct phone number of ###-###-#### for any future assistance. If there are further questions or concerns regarding this complaint, please feel free to contact *** *** directly at ###-###-####

This letter is in response to your letter concerning Mr*** ***, Complaint #***. Please accept our sincerest apologies for the inconveniences and frustrations that Mr*** experienced*** ***, Circulation Support Specialist, reviewed the history of Mr***’
account. Ms*** was able to speak with Mr*** and explained that a temporary stop rather than complete inactivation had occurred. Mary *** credited the $to his account clearing any balance due. A confirmation letter has been mailed to Mr*** via US Postal ServiceMr*** was amiable with the resolution clearing any balance due and letter of confirmation issuedMary *** has provided her direct phone number *** *** *** *** if there are any further questions or concerns

This letter is in response to your email concerning *** *** (complaint#***). Please accept our sincerest apologies for the inconveniences and frustrations Mrand Mrs*** have experienced with missed deliveries of The Arizona Republic. We truly appreciate their business
and readership, and have taken the necessary steps to resolve this issue Donna W***, Distribution Director, spoke with Mrs*** on November 2, 2016. She will work with the contractor and perform service checks to ensure that delivery gets back on track. Donna provided her direct number in case there are any further delivery issues, and their account has been credited for one month for the missed deliveries. Sincerely, Gannett Publishing Services

This letter is in response to your email concerning *** *** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with the receipt unwanted emails. Olivia Y***, Consumer Solutions Center Supervisor, has
confirmed that all of her contact information has been added to all of our Do Not Contact registries and she should receive no further contact from The Arizona Republic. If Ms*** has further questions or concerns regarding this complaint, we ask that she please contact Olivia directly at *** *** or ***. Sincerely,The Arizona RepublicConsumer Solutions Center

This letter is in
response to your letter concerning Ms*** ** ***, Complaint *** Please accept our sincerest apologies for the inconveniences and
frustrations that Ms*** experienced.*** ***,
Customer Support Specialist, cancelled and refunded the per
requested by
Ms***. *** ***, has also given Ms
*** her direct phone number: *** and email: *** if she
has any future requests, questions or concerns. Ms*** was
satisfied with the refund and cancellation of the subscription

This letter is in response to your email concerning B*** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations MrB*** experienced with his newspaper subscriptionMary Y***, Customer Support Specialist, spoke to MrB*** on March 8,
2017, . Mary assisted MrB*** with his billing and delivery concernsIf there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### o* *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning
Robert *** (complaint ID ***). Please
accept our sincerest apologies for the continued inconveniences and
frustrations we have caused Mr*** with the unwanted deliveries of our free
YES Sunday product. We regret that a delay
in action occurred concerning these deliveries. His address is set in our system to never deliver the free YES Sunday
product. Todd M***, the Distribution
Director in charge of delivery in his neighborhood, has been notified to stop
delivery and perform service checks to confirm that delivery ceases. He left a message for Mr*** on 12/9/
to let him know that he will ensure that this issue is permanently resolvedIf
there are any further concerns regarding this complaint, please contact Todd
directly at ###-###-#### or ###-###-####

This letter is in response to your email concerning Brian F* (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations MrF* experienced with his newspaper subscription. Mary Ya*** Customer Support Specialist, left a
voicemail for MrF* on March 6, 2017. His subscription account was cancelled as of March 4, 2017, and a refund for $was processed back to his credit cardIf there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or *** Sincerely,The Arizona RepublicConsumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Darrell B***

This letter is in response to your email concerning *** *** (complaint ID#***). Please accept our sincerest apologies for the inconveniences and frustrations Ms. *** experienced with cancellation and subsequent billing for her
newspaper subscription. *** ***, Customer Support Specialist, was able to speak with Ms*** briefly on 08/20/2015; however, Ms*** requested that *** call her the next day as Ms*** was unable to take the time to talk at that time. *** called as was requested on 8/21/2015 before 3:p.mand left a detailed message Since *** did not receive a return call she sent a detailed email regarding this matter. *** has included in an email to Ms*** a short spreadsheet reflecting the payment history and a letter of apology. Per the requested settlement requested by Ms. *** and her husband any unauthorized charges and balance due has be cleared from their account. All services and future charges have been stopped as the account was already inactivated. *** *** provided her email and telephone number ###-###-#### in the event Ms*** required any further assistance

This letter is in response to your email concerning *** *** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations Ms*** experienced with her newspaper subscriptionMary Y***, Customer Support Specialist, spoke with Ms*** on
January 26, 2017, regarding her subscription. A refund for $plus tax has been processed, which she should receive in approximately business days. Her account has been cancelled and there will be no future chargesIf there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at *** *** or *** Sincerely, The Arizona Republic Consumer Solutions Center