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Quality Mark, Inc.

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Quality Mark, Inc. Reviews (141)

This
letter is in response to your letter concerning Mr. Larry M[redacted], Complaint
#[redacted].  Please accept our sincerest apologies for the inconveniences
and frustrations that Mr. M[redacted] experienced.Mary
Y[redacted], Circulation Support Specialist, reviewed the history of the
account.  Ms....

Y[redacted] telephoned Mr. M[redacted] and has been able to explain
some issues regarding billing and agreed to honor Mr. M[redacted]’s request. 
Ms. Y[redacted] applied three (3) free months credit to his account (this only
applies to the subscription rate; any credits or charges are not included in
the credit given) and has also adjusted the rate at a special rate for 6 months
following the 3 months credit to account.Mr.
M[redacted] was agreeable to the compensation of the three months credit and
following special rate for six months.  Mr. M[redacted] was amiable to the
resolution to this matter.  Ms. Y[redacted] has also provided Mr. M[redacted] with
her direct telephone number: [redacted] and her email: my[redacted], if any future questions
or concerns should arise.

This letter is in response to your email concerning [redacted] (complaint ID# [redacted].  Please accept our sincerest apologies for the difficulties and frustrations Ms. Mahoney experienced with credit card fraud.  We understand her concerns and empathize with the hardship this...

caused.Janice T[redacted] Customer Support Manager, has been working with Ms. [redacted] regarding her complaint, and has resolved this matter to the customer’s satisfaction.  If you have any further questions or concerns, please feel free to contact Janice directly at [redacted]/j[redacted]@republicmedia.com.Sincerely, Tad K[redacted]Director of Consumer Subscription MarketingThe Arizona Republic/USA Today Network

This letter is in response to your email concerning [redacted] complaint #[redacted]  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with cancelling his subscription. Mary Y[redacted] Customer Support Specialist was able to contact Mr. [redacted]....

 His subscription was cancelled and a refund for the full amount of the initial payment was processed.   Mr. [redacted] was satisfied with this resolution and no further contact regarding this issue is needed.

This letter is in response to your email concerning Andre N[redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. N[redacted] experienced with unwanted emails.   Mary Y[redacted] Customer Support Specialist, confirmed that Mr....

N[redacted] email address has been added to our DNC database.  He should receive no further contact from The Arizona Republic.  If Mr. Nie[redacted] needs further assistance regarding this complaint, he is welcome to contact Mary directly at ###-###-#### or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   We have verified that an additional refund check for $10.66 has been requested, which Ms. [redacted] should receive via U.S. mail in approximately 14 business days.  When her account was cancelled any financial institution information was also deleted, so there will be no additional charges.  Additionally, the team that works with sales vendors has been informed of the solicitation issue, so that vendors should be are aware going forward of the no solicitation policy of the Prescott Lakes community.  If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y[redacted] directly at [redacted] or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.Stephen S[redacted], Consumer Solutions Performance Manager,...

attempted to call Ms. [redacted] this week, and left a voicemail, regarding her calls to the Customer Service Center. Ms. [redacted] has not contacted him yet, so we wish to inform customer and the Revdex.com of the resolution to date. The field distribution office confirmed that the last three complete Sunday Arizona Republic newspapers were delivered on 7/7/2015, which would include 6/21/2015, 6/28/2015, and 7/5/2015. These the deliveries were at no cost to Ms. [redacted].  Her calls to the Customer Service Center were evaluated, and her request on 6/18/2015 to cancel her subscription were honored. At that time, due to her interest in receiving fliers and coupons, her account was switched to receive the free Sunday Yes product.  Regrettably, delivery of the free Sunday YES product did not start on 6/21/2015.  At this time, her account is currently stopped and it has been determined that supervisor Diego handled the call from Ms. [redacted] professionally to the best of his ability.  If there are further questions or concerns regarding this complaint, please feel free to contact Stephen directly at [redacted]  
Sincerely, Katie J[redacted]Administrative AssistantGannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint ID [redacted]). We do understand Mr. [redacted] frustration with the continued unwanted deliveries of the free [redacted] Sunday product.  Bob G[redacted], Distribution Director, is monitoring this issue closely going forward to make sure deliveries cease permanently.  If there are any further concerns regarding this complaint, please contact Bob directly at [redacted].     Sincerely, Gannett Publishing Services

This letter is in response to your letter concerning Mr. [redacted], Complaint #[redacted]8. Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced receiving continuous advertisements to his email address. [redacted], Customer Support Specialist...

researched our contact directory and discovered that Mr. [redacted]’s email had already been placed on the Do Not Contact Registry.   [redacted] also contacted the Online Ad Traffic Administrator who has requested to have Mr. [redacted]’s email removed globally. [redacted] was able to contact Mr. [redacted] via email and telephone to convey the steps that have been taken in order to stop all email contact.  Mr. [redacted] was satisfied with the steps Mary has taken to resolve the issue of unsolicited emails from being sent in the future. In the event Mr. [redacted] has further questions or concerns [redacted] has provided her with her phone number [redacted] and email [redacted]

This is a rejection because I do know if I would be able to comment if I submitted an acceptance and because I won't know if the problem is resolved for several weeks as the Yes! circular is only delivered on an irregular basis.This issue was brought to the attention of the Arizona Republic many weeks ago.  Multiple emails were sent to the company to resolve the issue.  I only received one personal response.  The rest of the responses were computer generated.  None of my complaints seemed to resolve the problem.  I am not surprised that it took a complaint to Revdex.com to get some kind of, possibly, meaningful personal response. In fact, I was very surprised to see a personal response in my email this morning.  Now I understand why it was received.  It should have not taken this long to, possibly, resolve an issue as simple as this.With regard to the voice mail issue.  My voice mail is setup with a generic response.  Voice mails are left on a regular basis.  In any case, in situation like this, an email is much preferred as it provides me with concrete and verifiable documentatation.I will accept the resolution after I am satisfied the Yes! circular is no longer being delivered to my property. If the delivery is permanently stopped I will accept the resolution.

This letter is in response to your email concerning Joan [redacted] (complaint# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced with missed deliveries of The Arizona Republic.    Kevin S[redacted], our delivery partner in...

this area, left a voicemail message for Ms. [redacted] on January 26, 2017, to let her know he will discuss this issue with the carrier and perform service checks to ensure delivery gets on track.  We truly appreciate Ms. [redacted] business and readership. If there are any further concerns regarding this complaint, please contact Donna W[redacted], Distribution Director, at 602-444-4213.    Sincerely, Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint #11837136).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with his newspaper subscription. Ms. [redacted] was issued a refund for her initial payment of $11.36...

back to her credit card on July 10, 2016.  A refund for the $35 bank fee has been processed which she should receive in the mail in approximately 10 business days.     Mary Yazzie, Customer Support Specialist, left a voicemail and sent an email to Ms. [redacted] on November 29, 2016, however she has not heard back.   If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) 444-1938 or [email protected] Arizona RepublicConsumer Solution Center

The AZ Republic has already withdrawn $19.80 from our checking account without our authorization.  When I spoke to Henry in customer service he informed me an additional amount of $11.30 was pending.  Those two amounts total $31.10, not the lessor amount they have mentioned in their response.  I only want to be reimbursed the amount the AZ Republic has told me they have pulled from my account.

This report by [redacted] is simply false. While she left me a message stating her intention to do what she puts forth here, when she left her message her enunciation was so rushed that I couldn't correctly get the number to return her call. As with most things dealing with the Republic, I figured time will tell.Number One...I have all the documentation the Republic e-mailed me at the commencement of my subscription and nowhere does it specify any additional charges, which is sold on the basis of a protected annual rate paid up front. So that's LIE NUMBER ONE.After keeping me on the phone for 40 minutes telling me why they could not refund the $2.54 overcharge, as it was supposedly under their $10.00 refund minimum, and then refusing to let me speak to a supervisor about the matter, as they had no grounds to stand on, guess what happened.48 hours later they did not refund $10.00. Somehow they magically figured out how to make a $2.54 refund. We knew, based on their never-ending greed, that they were never going to refund more than they had to. So, after lying to me for 40 minutes about something that was later proven false, now "olivia" spiels even more lies. No warning about additional charges in phantom disclosure, no refund of $10.00. And Olivia feels perfectly at ease deceiving the Revdex.com about refunds !After having dealt with the Republic since the late 80s, I am convinced their billing dept. is running a systematic fraud. They make secret billings (no notification/no invoice/no description of charges) in small amounts (hoping not to draw notice) and then they wait to see who complains. Half the people probably don't catch it, another third give up thru attrition because of useless phone calls with reps, along with falsehoods like minimum refund BS etc. And then there are a few like me, who catch it on the day it is billed, and fight it till the end.There needs to be a serious investigation of these people. My friend is going to start a social media campaign in an effort to try and organize those who have been victimized by their billing schemes. No one else is doing anything.

This letter is in response to your email concerning [redacted] (complaint#[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with missed deliveries of The Arizona Republic.   Mr. [redacted] was contacted by a manager...

on August 10, 2016, regarding this issue.  We regret that the account was originally set up with the incorrect address.  That has since been corrected, credit for the missed issues was applied to his account, and his Sunday delivery will continue to be monitored to ensure consistency.    Sincerely,   Gannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint #[redacted]  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription. Mary Y[redacted] Circulation Support Specialist, was able to contact Mr. [redacted]...

and discussed the service and billing issues at length.  Mr. [redacted] was given credit through to February 2016 and placed on automatic payment to commence at that time for the $27.50 monthly rate plus tax per requested.  Mr. E[redacted] has Mary Ya[redacted] direct telephone number and email if there are any future requests or concerns. Mr. [redacted] was satisfied with the resolution to this matter.

This letter is in response to your email concerning [redacted] (complaint#11846294).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with missed deliveries of the TV Week in The Arizona Republic.  We truly appreciate his business...

and readership, and have taken the necessary steps to resolve this issue.   Donna W[redacted], Distribution Director, spoke with Mr. [redacted] on December 6, 2016.  She has alerted the contractor and service checks are being performed to ensure that the TV Week is included with his delivery.   Donna provided her direct number in case there are any further delivery issues.    Sincerely, Gannett Publishing Services

This letter is in response to your email concerning John S[redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. S[redacted] experienced with his newspaper subscription.   We contacted Mr. S[redacted] on October 3, 2017, to assist him with his...

billing concerns.  His subscription has been cancelled, and he will receive a refund for $15.31 plus tax in approximately 10 business days. If there are further questions or concerns regarding this complaint, please feel free to contact Consumer Solutions Center Supervisor Olivia Y[redacted] directly at ###-###-#### or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

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Address: 130 Main Street, Westbrook, Maine, United States, 04092-4738

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