Quality Mark, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11837136, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning Regina K[redacted] (complaint [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. K[redacted]r experienced with her newspaper subscription. Mary Y[redacted] Customer Support Specialist, spoke with Ms....

K[redacted] on March 30, 2017 to explain that she was not owed a refund. Her subscription account had a balance due that has been removed.  She will receive a letter confirming this resolution.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your letter concerning Ms. [redacted], Complaint ID#: [redacted].   Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced.[redacted] researched and found that Ms. [redacted] had not been set up to...

receive the Sun Yes product in our system.   [redacted] contacted the district office and requested the delivery of the previous Sun Yes to Ms. [redacted] as soon as possible.  On Tuesday, October 5, 2015 the Distribution Manager assured that Ms. [redacted] would receive the paper at her residence that day.  [redacted] called and left Ms. [redacted] a message regarding her Sun Yes delivery scheduled for this week and the weeks to follow.  [redacted] was finally able to reach Ms. [redacted] to verify the delivery of the Sun Yes and to ensure Ms. [redacted] had Mary’s direct number in the event there were any furtherissues regarding the delivery of her Sun Yes publication. Ms. [redacted] was satisfied with the resolution to this issue.

This letter is in response to your email concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription.   Olivia Y[redacted], Consumer Solutions Center Supervisor, left a...

voicemail message for Mr. [redacted] to follow up with him regarding his billing concerns for his newspaper subscription.  A revised bill has been mailed to him in the amount of $13.71 to cover service from 11/22/2017 -02/21/2018.  He will receive the $10 gift card promotion once the payment is received.  If there are further questions or concerns regarding this complaint, please feel free to contact Olivia directly at ([redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your letter concerning Mr. [redacted]. [redacted], Complaint ID#: [redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Mr.[redacted] has experienced.  [redacted], Circulation Support Specialist, contacted Mr....

[redacted] after researching and located recordings of Mr. [redacted] initial call on February 18, 2015.   Mary [redacted] removed any and all balance due from February 18, 2015 through to 5/15/2015 when the subscription actually  cancelled.  After clearing all balances [redacted] called and spoke with Mr. [redacted] to apologize and let him know that his account balance was cleared and no balance would be due. Mr. [redacted] is satisfied with the measures taken to resolve this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
L. S[redacted]

I do not accept the response of the business. The AZ republic contacted me and I provided them with the information I wanted in the obituary and now they have the audacity to want to charge me 358.00 for an online obituary when the legacy had one up at no cost 358.00 that's crazy that is absolutely absurd this whole process with my brothers death has been ridiculous who on earth charges 358.00 for a article on line I could have set up my own website at 90% the cost of what there not charging but trying to rip me off for.  Now they taken the one that was up that at least said that my brother had passed and now there's nothing up so friends or family members who are looking for info now have nothing ever since my brother died they have been trying to nickle and dime me I could see paying 40 50 or even 60 for a simple online but to charge basically the cost of cremation is crazxy. I ASKED THEM TO SIMPLY REPLACE THE ONE THEY PUT UP WITH OUT MY PERMISSION AND NOW THEY HAVE THERE NERVE TO CHARGE AN OBCENCE AMOUNT OF MONEY FOR A SIMPLE ARTICLE WHICH NOW HAS BEEN PERMANTLY REMOVED AND NOW I HAVE NOTHING.  Hello –  Attached is the proof of the obituary. The cost to run this in the AZ Republic is $358.00. Please let us know when you’d like this to publish. We will need prepayment before publication. If you’d like this to publish tomorrow, we will need prepayment before noon today. Please call us at the number below to pay via credit card. Please be sure to reference order [redacted] and to specify your desired publication date. Also, please let us know if you have any questions or changes.

This letter is in
response to your letter concerning Ms. [redacted] Complaint
#[redacted]  Please accept our sincerest apologies for the inconveniences
and frustrations that Ms. [redacted] experienced.Mary Ya[redacted] Circulation Support Specialist, reviewed the promotional ad that was in
question...

by Ms. [redacted] and telephoned Ms. [redacted] to discuss the matter.  Since the promotional ad was not clearly stated, Mary obtained
permission from her supervisor to honor Ms. [redacted] request to receive the 7 day
delivery at the .99 per week rate for 6 months.Ms. [redacted] was
satisfied amiable to the resolution to this matter.  Ms. [redacted] was provided
with Ms. Ya[redacted] direct telephone number: 60[redacted]f any future questions
or concerns should arise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning Marsha [redacted] (complaint # 11924641).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   We have verified that a refund check for $26.38 has been...

requested, which Ms. [redacted] should receive via U.S. mail in approximately 14 business days.  Her account has been cancelled and there will be no future charges.  We regret the poor customer service she experienced, and the team that works with sales vendors has been informed of the solicitation issue that occurred.  If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y[redacted] directly at [redacted] or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tonda H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I was indeed contacted today by Mr. Rais and have every confidence that they will resolve the delivery problem with his help. Therefore, I would appreciate it if you would show this complaint as resolved. Thank you for interceding on my behalf.
Regards,
[redacted]

This letter is in response to your email concerning Steve [redacted] (complaint#[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. [redacted]’s business...

and readership, and have taken the necessary steps to resolve this issue.   Sevey R[redacted], a manager for our partner in charge of delivery in this area, spoke with Mr. [redacted] on October 21, 2016.  He will work with the new carrier on the route and perform service checks to ensure that delivery gets back on track.   Sevey provided his direct number in to Mr. [redacted] in case he has any further delivery issues, and his account has been credited for two weeks for the missed deliveries.   Additionally, the Consumer Solutions Center manager has been alerted to Mr. [redacted]’s experience in order to address the handling of the account.   Sincerely,   Gannett Publishing Services

This
letter is in response to your letter concerning Mr. Chris
V[redacted],
Complaint #[redacted].  Please accept our
sincerest apologies for the inconveniences and frustrations that Mr. V[redacted] experienced.Mary
Y[redacted], Circulation Support Specialist, reviewed the history of the
account. ...

It was determined that Mr.
V[redacted] requested his account be cancelled immediately and the most recent
payment for the monthly digital subscription refunded.Mary
Y[redacted] has refunded the payment in the amount of $10.80 (this was the
subscription rate plus tax) to the credit card on the account and should reflect as
a credit within 5 business days.  The account has been cancelled and no
further payments will be processed.  The
requests Mr. V[redacted] made have been honored and satisfied at this time.  An email was sent
to him on 11/13/2015 to inform him of the resolution.

This letter is in response to your email concerning [redacted], complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her Arizona Republic subscription.[redacted], Customer Support Specials was able...

to contact Ms. [redacted] and provided a detailed history of her account, including specials received and a disclaimer regarding special promotions.  After crediting Ms. [redacted] account for any misunderstanding of the promotional rates and one final buy one and get one free offer was granted to Ms. [redacted].  Ms. [redacted] paid the balance and the promotional rate and was satisfied with the resolution to this complaint.  For any future questions or concerns, Ms. [redacted] has been provided with [redacted]’s direct telephone number: ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

This letter is in response to your letter concerning Mr. [redacted]  Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced with continued delivery of the free Sunday Yes publication. [redacted], Customer...

Support Specialist was able to contact Mr. [redacted] by telephone and conveyed that the district manager has been informed of the deliveries and to ensure that no future deliveries of the Yes publication would occur. [redacted] has also place Mr. [redacted] on the Do Not Contact Registry so that we do not solicit him in the future.  [redacted] has also emailed a recap of the steps she has taken to ensure that no further deliveries of the Yes publication would occur.  Mr. [redacted] was satisfied with the resolution to this matter. In the event Mr. [redacted] has further questions or concerns [redacted] has provided him with her phone number [redacted]

This letter is in response to your email concerning L. S[redacted] (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations caused by the unwanted deliveries of free YES Sunday product.  The address is set in our system to never deliver the free...

YES Sunday product.  Joe N[redacted], the District Manager in charge of delivery in this neighborhood, has been notified of this issue.  He will ensure that the carrier stops delivery and will perform service checks.  He left telephone messages on August 24, 2016 to inform L. S[redacted] of this. If there are any further concerns regarding this complaint, please contact Joe directly at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Steve P[redacted]

This letter is in response to your email concerning
[redacted] (complaint ID [redacted]2).  This is the same issue that we are addressing in complaint ID [redacted] Please
accept our sincerest apologies for the continued inconveniences and
frustrations we have caused Mr. [redacted] with the...

unwanted deliveries of our free
YES Sunday product.  We regret that a delay
in action occurred concerning these deliveries.  We have confirmed that his address is set in our system to never deliver the free YES Sunday
product.  [redacted] Mefford, the Distribution
Director in charge of delivery in his neighborhood, has been notified to stop
delivery and perform service checks to confirm that delivery ceases.  He left a message for Mr. [redacted] on 12/9/2015
to let him know that he will ensure that this issue is permanently resolved. If
there are any further concerns regarding this complaint, please contact [redacted]
directly at [redacted] or [redacted]