QuoteWizard.com LLC

Hello ***, Thanks for your messageI'm sorry to hear about your experience and I definitely understand your frustrationI've gone ahead and had your information removed from our systemThe information would have only been sent out to four insurance agentsIf you ask them not to call you again, they will not reach out to you Again, I apologize for any inconvenience you experienced and, if you have any further questions, please call us at 866-224- All the best, Anthony D [redacted] Client Services Supervisor 866-224-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Anthony,I am glad the outcome has turned out the way it did I am going to use this space to point out a couple things that might make me try QuoteWizard or any company for that matter When an issue arises, I want to know the contact at the company that can help me resolve it instead of having an annoyance response Most important, I would like for us to talk like adults and negotiate a term that works for both parties instead of going through the Revdex.com to communicate We might have had over correspondences all together and it could have been one formal correspondence and the rest could have been verbal This will have decreased the resolution time and allowed us to focus on better things.I wish you the very best in everything that you do.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello ***, Thanks for your messageI apologize that you're having difficulty contacting our Client Services teamThe phone number is 866-224-and our hours of operation are 8AM-5PM PST We have already removed your information from our systemIf you require any further assistance or have any other questions, please call us at 866-224- All the best, Anthony D [redacted] Client Services Supervisor 866-224-

Complaint: [redacted] I am rejecting this response because: I agreed to pay for leads which were LIVE REAL TIME LEADS, from people who were in fact shopping for insurance! Not the garbage you sold me! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] P.D,When I spoke with Quote Wizard I was not given the option to return me the moneyFor this reason I did not ask for a refund for my least As reference one of the leads was " [redacted] ***"

Complaint: [redacted] I am rejecting this response because:This is not what your salesperson told meThey said if it was no contact I could request a credit and if you couldn't get a hold of them it would be credited backNot getting ahold of someone is no contact which is the same thing as a bad number or wrong numberHow am I misunderstanding this?Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We tried getting credits/refunds for the remaining amount but your customer service told us we had requested for too many creditsAfter battling on the phone for hours our frustration led us to cease conversation with you staffI am still waiting for the remaining amount to be refunded to us Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: One more timeI never agreed to term leads and as my agreement reads; I only asked for Final Expense leads As far as I'm concerned you are a deceitful and unscrupulous business and I don't want to hear from you again I'll be contacting your Attorney General next..Sincerely, [redacted]

Hello [redacted] ,Thanks for your message and I hope this response finds you wellI apologize for any inconvenience that you may have experienced by insurance agents contacting you to provide a quoteSomeone submitted that information online and requested a quote on Health insuranceWe'll remove that information from our system and block it from being input again.However, the information was already sent out to up to four insurance agentsIf they reach out to you again, just let them know that you did not make the request and you would not like a quoteThey will not contact you again.All the best,Anthony D.Client Services Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate you removing my information from your system I hope you do follow through with the audit of your procedures, because I received more information about the "lead" that was sent to insurance companies containing my information The information is a mix of correct and incorrect data--my name and phone number, the wrong birthdate, wrong email, wrong makes and models of cars, etc You are misleading companies by selling them not just OLD data, but INCORRECT data Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As you'll see the response I received was not quite the response I receivedAdditionally I'm including a response I sent to another agency The document you'll see is a fraud and I would welcome proof that this document was sent to me and I initialed it Hi [redacted] , I am just checking in regarding your account and I was hoping to get you some informationYour account was set up to receive Exclusive Final Expense leadsYou only received two leads during the life of your accountThe delivery of your account was set to receive Monday - Friday: per day / Saturday - Sunday: per day You have many years of experience in the insurance industry, so you know the majority of consumers cannot tell the difference between a term policy and Final Expense until you start the conversation and educate them.Right now, your filters for these final expense leads are: Minimum age 25, Maximum age 75, and they are to have a Major Medical ConditionAgain, I can adjust the age filters so that you receive leads that are closer to the profile you are looking forI was going to suggest to raised the minimum and and maximum age filters so that you only receive leads that more fit the Final Expense profile.The $deposit you put in with us is non-refundable, but I set a cap on your account so that you will not be charged again after this deposit is spentMy goal is to keep you happy with the money you already spent with usIf you give us a chance and you receive more leads, you'll find that we will be able to work with you and put you in the best possible position to sign new policies.I attached a copy of your signed contract to this email for your reviewPlease let me know if you have any questions and I can get them answered for you Steven P [redacted] | Client Services Representative | QuoteWizard.com T | F Yesler Way, Suite 400|Seattle, WA Like us on FaceBook! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The company advised that the "will remove" me from their list, when I had already contacted via telephone and requested that they remove my name and phone number This means that they took no action to my telephone request and haven't yet taken action on my complaint The telephone number they supplied was tried numerous times by me and I never contacted a live person or had any of my messages returned I will accept resolution when they advise that they have completed action and when I am no longer currently on their list.Sincerely, [redacted]

Hello [redacted] , Thank you for your message and I hope this response finds you wellI'm sorry to hear that you did not have a satisfactory experienceI will do my best to answer your questions and concernsIf you would like to speak to us directly, feel free to call us at 866-224- We send the leads out to you once someone makes a request to get a Life insurance quoteIf they report that they did not make a recent request, you can submit that lead for creditYou can also submit leads for credit if they are disconnected phone numbers, wrong numbers, or if the person states that they did make the requestYou have days to submit a lead for credit from the day that you received it I see that when you requested your account cancellation we gave you extra time to submit additional lead credits and, on another occasion, we assisted you with lead credits outside of the 10-day credit window At the time of cancellation, we issued a refund on the remaining balance on the account ($88.00)Unfortunately, we will not be able to issue a blanket refund If you have any further questions, please feel free to let us know All the best, Anthony D Client Services Supervisor 866-224-

Complaint: [redacted] I am rejecting this response because: quotewizard did not supply under terms and conditions......"SHALL provide secondary phone number" I would ask the Revdex.com to see if I am the only agent that has not received this as well.........Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] ,Thanks for your message and I hope this response finds you wellWhen you signed up for a QuoteWizard account, you signed a contract agreeing to a $1,non-refundable depositA copy of that contract is attached to this response.At this point, we are already processing your account for cancellationIf you have any final lead credits to submit, please send them to [email protected] no later than 3/23/We would need to know the name of the consumer and the reason that you are requesting a credit on the leadYou can submit a lead for credit if it's a disconnected phone number, wrong number, if it does not match one of your filters, or if you speak to the consumer and they state that they did not make the request for whatever reasonYou have days to submit a lead for credit from that day that you received itWe will finalize your account cancellation on 3/24/and refund any remaining credit to the primary card on file at that timeIf you require further assistance, please call us at 866-224-2194.All the best,Anthony D.Client Services Supervisor866-224-

Hello ***, Thanks for your message and I hope this response finds you wellI'm sorry to hear about the difficulties with lead delivery that you're experiencingThis not a typical experience for our agents and none of our other current clients are reporting this issueWe'd be more than happy to troubleshoot why you are experiencing this issue and do everything within our means to resolve it Your leads are currently set to deliver to: [redacted] I'm not familiar with that particular email providerIs this a custom email that you've set up through a website? Have you ever experienced this issue with other emails delivering to this email provider? Have the emails gone to your spam folder? When we spoke to you on 5/19/16, we asked you to add us to your Safe Sender's ListHave you done this already? I noticed that you have an email of [redacted] connected to your account, but it's not set as an email to receive leadsShould we try adding this email to your lead delivery and see if that works? I think that this may resolve any issues you are experiencing with the [redacted] email account Please call us at 866-224-so we can help you through this issue The initial deposit of $is non-refundable per the contract you signed and we only guarantee delivery on the Lead Tracking tabHowever, this is an issue that no one else is currently experiencing with email delivery and I believe we can troubleshoot the issue with you and find a way to get leads going to an email account All the best, Anthony D [redacted] Client Services Supervisor 866-224-

Dear ***, Thanks for reaching out to us about this issueWhen you signed up for an account with QuoteWizard on 2/5/you signed a contract agreeing to a $non-refundable depositWe attempted to work with you on lead crediting issues that you were having with accountOn 2/16/16, you contacted us saying that you were going to talk to the Revdex.comWe paused the account on that dateYou called back in the very next day (2/17/16) and re-activated your leads with us On 2/19/you called in to get a lead credited over the phoneWe did that for you at that time, but instructed that you would normally go online to submit a lead for creditThat's the process that we require all our agents to take when submitting leads for creditWe also paused the account on 2/19/per your requestThen, on 2/23/16, you called in to extend the pause on the account and to say once again that you were going to contact the Revdex.com At this point, we'd be more than willing to work with you on any crediting or quality issues that you are having or we can refund the remaining balance of $back to the primary card on fileWe'd love to work with you on any issues you're having so that we can turn your experience around, but if you'd rather call it a day, we can credit back the remaining balance Please call us at 866-224-and we can assist you if you'd like to close the account and get the remaining balance back or we can look at your lead crediting issues and address those for you over the phone If you do call, please ask to speak to a Supervisor to address this issue for youOur number is 866-224-

Complaint: [redacted] I am rejecting this response because: To Whom it might concern:Thank you for answering my request While I appreciate the response, I find it very hard to navigate Most corporations would personally call and leave their contact information and come to an agreement and then respond back to the Revdex.com Regardless, to give a background, after getting the last response, I called and I spoke Anthony D [redacted] He claims to be the one who responded to this complaint but doesn’t have a phone number or extension which is hard to believe in today’s age.His agreement was Quotewizard can’t issue a direct refund and I have to “work the leads” and request credit where appropriate I have gotten a total of leads and I got credit for of them so far At $a lead, my cost for the remaining leads is $ According to Anthony on a recorded line, he’ll refund $if no other credits are requested He followed this in an email to verify this information.I am a firm believer I should get the entire $1,back because those contacts are hard to reach and I doubt they are any good as the other leads were not any good To answer the question in the original response, I don’t want to work with QuoteWizarad to do additional account adjustments based on the experience I have had so far Sincerely, [redacted]