QuoteWizard.com LLC

***, I understand your frustration, unfortunately, we are unable to guarantee sales with the leads we provideWhat our business offers is to connect you with those consumers who have gone online to make requests for insurance quotesFrom there, it is the agent's prerogative to make and close the saleWe would like to offer to meet you half way and refund those leads which were not marked as sold on your accountYour request is for $262.50, and the cost of those leads marked as sold is $Subtracting the free promotional credit we applied to your account of $150.00, we have gone into your account as a courtesy and processed the difference for your refundYou will see a refund of $on your card ending in At this time, this is the largest refund we are able to offer to your accountThank you and have a good day.Best,

Complaint: [redacted] I am rejecting this response because: I'm glad we're having this dialogue, too It seems that a public complaint is the only way to get a reliable response from you and your company Unfortunately, I don't have recordings of your service agents telling me that you operate multiple websites, which is what I was told when I complained that leads had never heard of your organization I had the impression that I wouldn't be in a situation needing to point to a misstatement in your sales and marketing While you may claim not to hide the fact that you use vendors, all of the advertising material on your website shows consumers using your website, going through your process, and saying nowhere that you purchase leads from outside sources You may be stepping around specifics, but you very clearly paint a picture of doing your work in-house Furthermore, you personally told me over the phone that you do telemarketing All of your advertising material says that you generate internet leads I understand that your company faces costs, and I am willing to offer a compromise We will accept a refund of the entire amount, minus the cost of the three good leads ($46) and one dollar for each other lead, including those that were credited back to us (which should be about $90), for a total refund of $ That is the price we expect to pay for cold leads, and I think this offer is more than fair Sincerely, [redacted] ***

Hello ***, Thank you for your message and I hope this response finds you wellI'm sorry about any confusion or frustration you've experiencedHopefully, I can address all your questions and concernsIf you'd like to speak with us directly, feel free to call us at 866-224- The initial deposit of $is non-refundable per the contract that you signedYou also agreed to a billing model where you would be automatically recharged $when the account balance fell below the cost of one leadAfter you are outside the initial non-refundable deposit of $any remaining funds, not spent toward the purchase of leads, would be refundable Right now, you have a remaining balance of $This amount is currently refundable You have days to work a lead from the day that you receive itAfter that time period has passed, they are no longer available for creditPlease submit any additional lead credits so that they may be reviewedOn 9/12/16, we will finalize the account cancellation and issue a refund of any remaining balance on the account at that time Again, if you would like to speak to us directly, please call our Client Services Deptat 866-224-or email us at support@**-***.com All the best, Anthony D Client Services Supervisor 866-224-

***, I am very sorry to hear of your negative experience in dealing with our CompanyI see from the notes on your account that you were refunded $of your initial non-refundable deposit after you expressed your unhappiness with the quality of the leads you had purchasedAs our
Representative reviewed with you, the initial deposit you placed onto your account of $was non-refundableThis is outlined in your initial contract, the Terms & Conditions of your account, as well as in the Welcome Email you received upon account activationI would be happy to supply you with copies of the aforementioned literature upon request if you are unable to locate them in your files.
I am also showing that our Client Services Representative offered to work with you and extended your crediting window to the maximum amount of time allowed, daysFor reference, days is the standard crediting window for your accountThis extension was granted in an effort to allow you to credit those leads you identified as poor quality, this detail is also outlined in the email our Representative sent to you when this change was put into effectThe Representative also offered to assist you herself in processing those credits. At the closure of your account, you had purchased $in leadsThe Representative who closed out your account received approval to eliminate all but $in leads, meaning you received $in free leadsAt this time, we are unable to offer you the $refund you are currently seeking, as you have already received the leads you contractually agreed to receive at a third of the cost. Please let us know if you have any other questions about your account, thank you

Complaint: ***I am rejecting this response because:
I have not bent any statement nor situationI have been consistent with my complaint from the very beginning, starting with the first time I contacted Quote Wizard’s Customer Service and ***, to speaking with Matt C***, and now speaking with Andrew on this platformPlease see the email below detailing my initial response to *** indicating my frustration with the recharge amounts, and again, it is evident that I was told that the recharge amounts are 100% stoppable and refundable, AND that because of this, I opted into trying out leads with QuoteWizard in the first place:
From: ***, *** Sent: Wednesday, August 31, 1:PMTo: '*** *** Subject: RE: Quick Question...Importance: High
***,
I have tried to reach you several times regarding my account, and I also have not received a call back from Customer Service even though I requested one using the automated system
We agreed to my paying $worth of leads, and I have requested credit for the bad leads that have come my wayThe new lead that I got was me assuming this was the “substitute lead” to take the place of the bad oneHowever, when I log into my account to check the credits, I see that I have been charged $worth of leads! You told me that I had the option to request more and upgrade from there, and more important, it was REFUNDABLEWhen I originally contacted Customer Service thinking this could get easily resolved, he tells me that it was already “billed” and that I cannot get my money backPlease resolve this as I have not touched these leads and refuse to do so until this gets fixedI have coworkers wanting feedback on how these leads are going, and I hope that I have good customer service with this because this is ridiculous
Please call my cell, ***-***-***
Thank you,
*** ***
***-***-***
Most importantly, please see that the statement below that *** wrote when I first signed up, and has not been altered in any way shape or form despite Matt and Anthony disputing that it’s not written the way it really means
From: *** *** [mailto:***@**-***.com] Sent: Thursday, August 18, 2:PMTo: ***, *** Subject: Re: Quick Question
Please follow the instructions below to take advantage of this promo and sign up today:
Go to www.quotewizard.com
Hit the white "Agent Login" button in the top right hand corner of the screen
Your user name is ***comand your password is ***
Please fill out the form including your billing information with your credit card number and expiration date
Please type your name and initials where prompted as your online signature
Check all four boxes seen under your online signatureThe most important thing to note about the Terms and Conditions is you have days to return a lead
Select "Login."
Just to confirm: We will be charging your card $Once your account is down to less than the price of one lead, we will automatically recharge your card $This recharge amount is 100% stoppable and refundable, so it is no further commitment on your part
Keep in mind the price listed in the new agent form is before the discount has been applied
Let me know if you have any questions!
***
***
I don’t see how any person reading the statement should obviously know how to read it as, “it’s 100% refundable to leads not already spent.” I have repeatedly stated that this was told to me via phone, and also encouraged Matt to listen to the recorded calls, which he said he would do
In addition, I have complied with what was requested of me to get this taken care of from the very beginning, which was submit information to Matt what I was told by ***He stated that if he were to receive that information, he would be happy to refund my recharge amountsWith no hesitation, I sent him my email correspondence with *** along with encouragement to listen to the recorded calls
Despite all of that, I am told that *** means only leads that were not purchased by Anthony on this platform, and as a courtesy, work with the additional lead credits that were charged to me anywayIf they are 100% refundable, why do I need to then work the leads? If I were to work the leads, it’s not guaranteed that I would receive the amount that was charged to me, so I stand to lose what I was charged anyway! For example, when I called a customer, the customer denied wanting an auto quote because he stated that he was taken care of hours after receiving the leadI also wrote this in my request for a refund credit, and the Credit Review team denied giving me a creditPlease see attachment, “1st Denial.” Another example is a lead was given to me that was already with a *** *** Agent*** *** upholds integrity, and we are not allowed to take clients from our colleaguesPlease see attachments, “2nd Denial” and “LM Agent for 2nd Denial” to show evidence that this client is under another LM agent in our systemI submitted this for a refund credit, and it was deniedPlease also see the attachment, “Email Correspondence Regarding Bad Leads” that details the examples of what QuoteWizard deems as bad leadsThese are the leads I am referring to, yet Anthony states that the leads I am referring to have already been reviewed by their Credit Team deeming those leads are not justifiable to receive credit
So in essence, even if I worked the leads like he wants me to, I am still not guaranteed the recharge amounts being credited back to me, and I have wasted my time and money on leads that 1) did not see a return 2) that were not 100% refundable as what was previously stated, 3) regardless of what was deemed as a “bad lead” is still not guaranteedIt results in masked marketing techniques to appeal to agents that will ultimately cause agents to lose.Sincerely,*** ***

***, I am very sorry for the difficulty you have experienced with our CompanyI understand that the request you made was from the past and thus not something you were interesting in receiving feedback about at this timeAs a company, we operate as lead aggregators, meaning that we receive
lead information from a multitude of sources, not merely our own sitesI will reach out to the Credit Review department, who has access to where your information was received fromWe will then perform an audit on that source to confirm that they are providing us with dated informationAdditionally, I have removed all of your information from our systemPlease rest assured that we do not request any sensitive information (such as VIN numbers, Social Security numbers, License numbers, etc)You should not be bothered by agents moving forwardI apologize for this inconvenience and hope that this solution is acceptablePlease let us know if you are in need of further resolution in this instanceThank you and have a good day

Complaint: ***I am rejecting this response because:
It doesn't actually address anything in my complaint other than falsely stating a bad lead percentageThe reason you are showing 38% is because your system would not allow me to return any more bad leadsYou also don't a dress that your sales rep lied to me through the entire process of signing upThe only way I would even CONSIDERING stopping the Chargeback process (which I will win) is if I had written communication formation that a full refund PLUS reimbursement for the time and hassle that I've had to put in dealing with your company was forthcoming.Sincerely,*** ***

Complaint: ***I am rejecting this response because I do not feel responsible for half of the leadsYour system is fraudulent and clearly set up to cheat agents, which many people have agreed with. I will pay for the leads that I wanted, at the 50% discount that you sucked me in with, but nothing beyond thatSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, When you signed up with QuoteWizard, you agreed to a $350.00nonrefundable deposit You received atotal of billable leads for a total cost of $ Currently, there is a remaining credit of$I understand that you have had some frustrations with theleads on
the account which is why I am happy to refund the remaining credit onthe accountI am unable to refund the full $because $of that deposithas already been used for products delivered and services renderedHowever, Iunderstand from your complaint that you may have additional leads that you needrefundedAt QuoteWizard we have a very lenient credit policy and I am happy tocredit any additional leads you needWe would just need the names of the leadsalong with the valid reason for creditPlease send a list of the leads youstill need credit with the reasoning attachedOnce those have been verifiedand credited, I will be able to refund the card on file for that remainingbalancePlease understand, I am trying to work with you the best I can withinour companies policy Thank you

***,
I am sorry to hear of your negative experience in working with our companyI am showing that you started your account on 10/30/You called in on 11/12/and complained of quality issuesNot only did our team offer an account review, but our representative credited back
every lead you had received up until that dateThe total of that refund came to $Since then, you have purchased $in additional leadsYou have a current balance of $remaining on your accountIn the interest of Customer Service, I will refund the remaining funds to your card on file and close out your accountPlease let us know if you have any other questions and we would be happy to assist you furtherThank you for your business and I hope you have a wonderful day
Best,

***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the
following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
*** ***
*** *** **
New Orleans , LA
Daytime Phone: *** ***
E-mail: ***@gmail.com
Please let us know if we can be of further assistance regarding this matter, thank you and I hope you have a good day.
Best,
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:
***,
I am very sorry to hear of your experience with our companyPlease rest assured that I have removed all personal information you provided on your Revdex.com form from our system in entiretyIf there is any information that the insurance agent referred to that was not included in the following information, please let us know and we will be sure that it too is removed promptlyThe information I have removed is as follows:

Hey ***,
Thanks for your message and I hope this response finds you wellI'm sorry to hear about your experienceIt appears that your account is already in the cancellation process and we will be refunding the remaining balance on the accountIf you have any further leads to submit for
credit, please call us at 866-224-and we can assist you with thoseYou have days to submit a lead for credit from the day that you received itYou can submit a lead back for credit if it is a disconnected phone number, wrong number, or if the person states that they did not make the request
Additionally, if you would like us to review any denials, you can talk to us about those as well by ringing 866-224-2194.
All the best,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease have the business refund the $back to my card they have on file.Sincerely, *** ***

Dear ***, QuoteWizard apologizes for any inconvenience that you may have suffered over the last couple of weeksWe can guarantee you that we have removed your phone number from our database. We can assure you that QuoteWizard values customer service and our goal is to help consumers like you
find the insurance quotes they are looking for onlineAgain, QuoteWizard apologizes for the trouble you have encountered and your phone number is no longer in the QuoteWizard system Thank you

To Whom It May Concern:Thank you for reaching out to us about this issue and I hope that this response finds you wellI'm sorry to hear that you weren't satisfied with your experience and I hope that I can address your concerns.If I understand the essence of your complaint, you were not satisfied
with the lead qualityWe can always make adjustments to the account to help improve your experienceI see that you only spoke with our Client Services Depta total of three timesEach time that we spoke with you, we helped you with additional lead credits, but didn't make any adjustments to the accountMany agents report that if they make changes to their territory or filters, that they see an overall increase in lead qualityNot all account settings are perfect our of the gate and sometimes we need to make changes to hep you have the best experience possibleIf you ever do leads with QuoteWizard or any other lead generation company again, you may want to consider those types of adjustments If you're looking to sever our connection at this point, I can't really address those quality concerns for you moving forwardHowever, I can assist you with any remaining lead credit requests and then we can close out the accountAny remaining balance on the account will be refunded to the primary card on file. You have days to submit a lead for creditWe'd be happy to review any additional leads that you need to submit for credit that were delivered to you between 1/7/and 1/14/You can submit a lead for credit if it's a disconnected phone number, wrong number, or if the consumer states that they did not make the request for whatever reasonPlease email any additional lead credit requests to [email protected] by 1/24/On 1/25/17, we will finalize the account cancellation and refund any remaining balance to the primary card on file.Unfortunately, since you signed a contract agreeing to a non-refundable deposit of $500, we are unable to issue a blanket refund on all the product that we have sent to youThat contract has been attached to this response.If you would like to speak to us directly about this matter, please contact our Client Services Deptat 866-224-2194.All the best,Anthony D.Client Services Supervisor866-224-

Hello ***,
Thanks for your message and I hope this response finds you wellI'm sorry to hear that you have not had a good experience with the leads so farWe'd be more than willing to work with you to see if we can make any further adjustments to the account to help improve your
experience
Your current territory is for all of ArizonaAgents report to us that they normally have a better experience if they're more selective with the areas that their marketingWould you be willing to adjust the territory to focus on the county and/or surrounding counties of your office? This may help to improve your experience.
If you'd rather not try to make additional changes to help your experience we can refund the remaining balance on the account to the primary card on filePlease let us know how you'd like to proceed by calling us at 866-224-
All the best,

Hello ***,
Thanks for your message and I hope this response finds you wellI'm sorry to hear about any frustrations that you've encountered and I'll do my best to address your questions and concerns
We actually spoke on the phone on 7/22/and I have not heard back from you after that
conversationDuring that conversation, I offered to assist you with additional lead credits from July that were already past the 10-day credit windowThe only stipulation of my offer was that you submit them to us by 7/29/You never sent us a list of additional lead credits and the account is now canceled
In accordance with the Terms and Conditions in the Contract that *** *** signed, it is a 10-day credit window to submit leads for creditAfter that time, they are no longer available for creditI was willing to assist you with additional lead credits from July, but I am unable to assist you with lead credits from May and June as they are no longer available for creditSince it is now nearly three months since you first started receiving leads from us, we can't go back that far
However, if you would like to continue with QuoteWizard, I can offer you a discount on your leads going forwardYou currently have a 20% off discount on your Life leadsIf you were to re-activate the account, I could offer 20% off those Life leads for daysIf you would like to re-activate the account, you would need to do that by 8/16/After that time, you would have to re-sign up for an accountIf you'd like to pursue this option, please call us at 866-224-
In terms of the lead that you had questions aboutUnfortunately, I was unable to obtain additional information on that lead from the lead vendor that I can provide to youHowever, if that consumer has additional questions, please have them contact us at 866-224-I've already had their information removed from our system
All the best,
Anthony D***
Client Services Supervisor
866-224-

Complaint: ***I am rejecting this response because:
The issue is not with what I agreed toI do understand that the non refundable issue of the businessMy primary complaint is more centered on they are not actually selling, or at least did not sell me, what they claimed they were sellingTheir claim of "I purchased $in leads" and so I received "$in free leads", I argue as false, because they are the ones claiming the value of what they are providing, and I believe that value is GROSSLY inflatedAgain, if there are 20-people, who supposedly requested information, and I paid around $for the name to go only to me, if of those 20-people, of them say they never requested, and the rest never respond to any form of communication, to me it does not appear they requested the information, and thus the value of the product is not what they claim.I understand the likelihood of them ending this well is very lowI tried my best to be as reasonable with their representative as I couldI mostly want to make sure anyone who looks them up sees why I am upset with them, and understands that they are risking buying a product that is NOT what is being advertisedI was told 90% closing rateI didn't even get 10% talking to a person rate.Thankfully I didn't spend more.Sincerely

Complaint: ***I am rejecting this response because:
I reject this response because I do not have a problem with the non-refundable $initial depositThis is the amount I agreed with *** to draft my account for my leads, and I wanted to see the outcome of the leads I bought to determine if I wanted to do further businessNo problemMy argument is the ADDITIONAL $RECHARGE amounts that were drafted from me when I was told verbally AND written that all recharge amounts are 100% STOPPABLE and REFUNDABLE*** not once said anything verbally or written that any recharge amount was at the condition of a purchase lead not being refundable if it’s already chargedThat is not how you do business if you tell someone BEFORE entering any deal that it is 100% refundable and there is no further commitment if their part to “work a lead” and the lead is “purchased”That defeats the point of 100% refundable! Especially if an agent has not even TOUCHED the leadAbsolutely misleading and poor customer serviceAnd I STILL have yet to receive any response email or returned phone call from ***, but somehow she was all over me when she was wanting me to sign upTo add further insult, when I spoke to Matt C*** on the phone, he deliberately said that he needed my correspondence from *** that proved she said the leads were 100% refundable, and he would gladly refund me the additional $worth of leadsI had no problems with that and immediately sent him what he requested IN WRITINGHe then follows back up with me and then states he will not refund the recharge amounts and then says that she did not mean just 100% refundable, he tries to convince me that it is 100% refundable only if leads purchased have a remaining amount, which is not anywhere in her email nor what she said over the phoneIf there was that small detail, it would be put in a disclaimer, and of course, change the entire impact of that emailHe then also tells me that if I “fight” this, I will not win and many agents have misunderstood your policyIncredibly poor customer service and misguidance to take advantage of insurance agents
Sincerely,*** ***