QuoteWizard.com LLC

Hi [redacted], When you originally signed upwith QuoteWizard on 1/26/15, you agreed to a $350.00 non refundable deposit andwe gave you $150.00 in promotional funds.  You also agreed that your account would berecharged $100.00 when the balance was less than the price of one lead. Whileenrolled with...

QuoteWizard, your account received a total of 13 billable leadsfor a total cost of $420.00 dollars ($150.00 was paid for with the promotionalcredit). At this time, we are unable torefund any further money back to the card on file.  The $270.00 dollars you are requesting arefund on was used for products delivered and services rendered (billableleads). Not only were the funds used for 13 billable leads but out of those 13billable leads, you marked 4 of them as sold. I understand you had somefrustration concerning crediting leads. However, whenever you had an issue withsubmitting a lead in for credit, our client service representatives were morethan happy to help you. Each time you called in to client services, a representativerefunded leads back to your account: On 2/2/15, a rep creditedthree leads On 2/10/15, a rep credited onelead On 2/17/15, you spoke with amanager in client services who credited three leads and removed a county On 4/9/15, you requested tocancel and close the accountIn total, out of the 35 leadsreceived on the account, 22 of those leads were credited either by yourself ora client service representative. QuoteWizard was never holdingfunds on the account. Your account was set up to pre-pay for leads. Thismeaning, there would be a positive credit on the account which leads would bedrafted from. If you received a refund on a lead, the credit from that leadwould go back on the account. That is the reason you had $380.00 in creditremaining on the account when you requested to cancel. That credit was from therecharges on the account and leads that were refunded back to the account. When you spoke with the representativewho closed the account, he refunded the available remaining credit which included$80.00 dollars of the original non-refundable deposit. Usually, we are unableto refund any portion of a nonrefundable deposit. However, the representative understoodyour frustrations and received approval to refund the $80.00. The representative then sentan email that the account was cancelled, in which you responded to confirm therefund of $380.00 back to your card. The representative confirmed that $380.00would be refunded back and the account was closed. Once an account is closed,per our terms and conditions, all leads are deemed valid.  I have attached the contract,the terms and conditions and the e-mail string between yourself and therepresentative cancelling the account. Thank you.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate you removing my information from your system.  I hope you do follow through with the audit of your procedures, because I received more information about the "lead" that was sent to insurance companies containing my information.  The information is a mix of correct and incorrect data--my name and phone number, the wrong birthdate, wrong email, wrong makes and models of cars, etc.  You are misleading companies by selling them not just OLD data, but INCORRECT data.  Sincerely, [redacted]

Dear [redacted],
Thanks for reaching out to us about this issue. When you signed up for an account with QuoteWizard on 2/5/16 you signed a contract agreeing to a $350.00 non-refundable deposit. We attempted to work with you on lead crediting issues that you were having with account. On 2/16/16, you...

contacted us saying that you were going to talk to the Revdex.com. We paused the account on that date. You called back in the very next day (2/17/16) and re-activated your leads with us. 
On 2/19/16 you called in to get a lead credited over the phone. We did that for you at that time, but instructed that you would normally go online to submit a lead for credit. That's the process that we require all our agents to take when submitting leads for credit. We also paused the account on 2/19/16 per your request. Then, on 2/23/16, you called in to extend the pause on the account and to say once again that you were going to contact the Revdex.com.
At this point, we'd be more than willing to work with you on any crediting or quality issues that you are having or we can refund the remaining balance of $212.00 back to the primary card on file. We'd love to work with you on any issues you're having so that we can turn your experience around, but if you'd rather call it a day, we can credit back the remaining balance.
Please call us at 866-224-2194 and we can assist you if you'd like to close the account and get the remaining balance back or we can look at your lead crediting issues and address those for you over the phone.
If you do call, please ask to speak to a Supervisor to address this issue for you. Our number is 866-224-2194.

To Whom It May Concern:I believe that this complaint was incorrectly assigned to QuoteWizard since we are not an insurance provider. In the supporting documents, this consumer references Infinity Car Insurance; does this complaint need to be assigned to them?All the best,Anthony D.Client Services...

Supervisor866-224-2194

Hello [redacted],
Thanks for your message and I hope this response finds you well. When you input your information you check a box agreeing to be contacted by insurance agents.  I'm sorry if there was any misunderstanding, but I'd be more than willing to assist you now.
If you let the insurance...

agents know you are no longer interested in a quote they will not call you again. I will have your information removed from our system as well.
If you have any further questions or need further assistance, please call us at 866-224-2194.
All the best,
Anthony D[redacted]
Client Services Supervisor
866-224-2194

Hello,Thanks for your message and I hope this response finds you well. I'm sorry if you were confused about how the process works, but once you input your information online it's sent out to up to four insurance agents who will then reach out to you to provide a quote. Additionally, the button on...

our website says "Get My Auto Quotes." Directly beneath that button is the follow text:"By clicking "Get My Auto Quotes" I provide my signature, expressly authorizing telemarketing calls from this website, our marketing and re-marketing partners, and up to eight insurance companies or their agents or partner companies at the phone number, including wireless numbers, and address provided, in order to deliver insurance quotes or to obtain additional information for such purpose, via live, pre-recorded or auto-dialed calls, text messages, or email for up to 180 days. I understand that my consent is not a condition of purchasing any property, goods or services, and may be revoked at any time. Please read our privacy policy."If you have further questions about how this process works, please let us know and we'd be more than happy to address them.All the best,Anthony D.Client Services Supervisor866-224-2194

Hello [redacted],
Thank you for reaching out to us about this issue. I'm sorry to hear that you did not have a good experience with our leads back in March and April. You haven't received any leads from us since 4/12/16 and we have not heard from you since 4/7/16 about the account. Quality is...

something that we'd have to address while you're receiving leads and, since it's been so long, we could only address quality issues if you decided to continue with QuoteWizard.
When we reached out to you on 6/1/16, to see how you'd like to proceed with the account, you expressed that you would like a refund of $350. However, you never put down a deposit of $350. 
Your card on file ending in [redacted] was charged five times for $100. Of that $500, we already issued you a refund of $384.00 on 4/1/16. The remaining $116 was used toward the purchase of leads that you never requested credit on. You have 10 days to request credit on a lead per the Terms & Conditions in the contract that you signed. At this time, it is past the 10 day credit window.
Your account will be processed for cancellation. If you'd like to re-activate your account, we welcome you to do that. If you have any further questions, please call us at 866-224-2194.
All the best,
Anthony D[redacted]
Client Services Supervisor
866-224-2194

Hello [redacted],
Thank you for reaching out to us with this request and we'd be more than happy to address your concerns. I'm sorry if the emails and phone calls from insurance agents interrupted your day. I understand your frustration and I'd be happy to alleviate your concerns.
I've had your...

information removed from our system.
The information would have only been sent out to up to four insurance agents. If you ask them not to contact you again, they will stop calling.
If you need further assistance, please call us at 866-224-2194.
 
All the best,
Anthony D[redacted]
Client Services Supervisor
866-224-2194

Complaint: [redacted]I am rejecting this response because:
I did talk with one of your representatives about a refund, I sent him the information that he requested, but I have not heard anything back from him.
Sincerely,[redacted]

Hello [redacted],
Thanks for your message and I hope this response finds you well. I'm sorry to hear about any frustration that you've experienced and I will do everything within my capability to resolve this issue for you and address your concerns. If you would like to speak with us directly, please...

contact us at 866-224-2194 and we'd be more than happy to assist you.
In answer to your question about setting a schedule on the account, we typically require accounts to redeem a schedule using Reward Points. You earn one point for every lead that you receive at the Bronze loyalty level. You can also use Reward Points to redeem discounts. However, it looks like we already worked with you on setting a schedule on the account as a courtesy. Currently, you have a schedule on the account of 8AM-8PM Mon.-Fri. with no weekends. With your territory and lead types, you would probably hit your day caps before the end of the business day. You can also use your Vacation Time to set a pause on the account for anytime that you do not wish to receive leads.
You stated that we charged your for leads that you had not requested. Our records show that the account was initially only setup with one Auto lead type, set at 2 per day. According to the Client Logs, which track all account changes, you logged in on 11/1/16 and added the Home lead type without our assistance. This lead type was set uncapped for everyday of the week except on Wednesdays where you set a daily cap of 5. You received 4 Auto leads on 11/1/16 (2 billable as you returned two for credit the same day you received them). You also received 10 Home leads on 11/1 due to the uncapped setting. On 11/2/16, you received 2 auto leads and 5 Home leads per the day cap settings for Wednesdays (2 for Auto and 5 for Home). 
We'd be more than happy to assist you with additional lead credits and then process the account for cancellation. Creditable reasons include disconnected phone numbers, wrong numbers, or if the person states that they did not make the request. You have 7 days to submit a lead for credit from the day that you receive it. We will process the account for cancellation on 11/10/16.
If you have any additional questions, please call us at 866-224-2194 and we'd be more than happy to assist you.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194
Your account was initially only setup with on lead type, set at 2 per day.
According to the client logs, you logged in on 11/1/16 and added the Home Lead type without our assistance. This lead type was set uncapped for everyday of the week except on Wednesdays where you set a daily cap of 5. 
You received 4 Auto leads on 11/1 (2 billable as you returned two for credit the same day you received them). You also received 10 Home leads on 11/1 due to the uncapped setting.
Today, 11/2, you received 2 auto leads and 5 Home leads per the day cap settings for Wednesdays (2 for Auto and 5 for Home). 
Your account is currently paused through 11/10 at 9 AM. We are more than happy to assist you on the account and getting yourself to the correct settings. Please contact us at 866-224-2194.
Your account was initially only setup with on lead type, set at 2 per day.
According to the client logs, you logged in on 11/1/16 and added the Home Lead type without our assistance. This lead type was set uncapped for everyday of the week except on Wednesdays where you set a daily cap of 5. 
You received 4 Auto leads on 11/1 (2 billable as you returned two for credit the same day you received them). You also received 10 Home leads on 11/1 due to the uncapped setting.
Today, 11/2, you received 2 auto leads and 5 Home leads per the day cap settings for Wednesdays (2 for Auto and 5 for Home). 
Your account is currently paused through 11/10 at 9 AM. We are more than happy to assist you on the account and getting yourself to the correct settings. Please contact us at 866-224-2194.

Complaint: [redacted]I am rejecting this response because:  The only reason I signed up with Quote Wizard was because they said they could provide home insurance leads on homes less than ten years old.  This was untrue!!!  I attached a small sample of the leads I received from Quote Wizard and you can see that the age of home is much older that 10 years.  Quote Wizard deceived me into signing a contract for leads that they cannot provide.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for reaching out to us with these questions and I hope that I can address any of your concerns. Prior to this message, we spoke over the phone on 7/12/16. If you would like to speak to me directly again, please contact me at 866-224-2194. 
In our conversation on...

7/12/16, you didn't bring up any of your concerns about a reduced weekend lead price, but I'd be more than happy to address those for you now. You currently have a weekend discount of 50% off. You can pause your account during times you do not wish to receive leads using your available vacation time. The account starts with 15 days worth of pause time. If you run out of pause time, you can apply Reward Points to gain more or you can contact our Client Services Dept. about possibly refreshing the vacation time for you. You currently have a day cap of 2 per day. You could also dial down your weekday day cap to 1 per day Mon. - Fri. if you are attempting to control spending. Once you have enough Reward Points, you can redeem a schedule.
The leads that you are receiving from us are exclusive. We only send the information out to one agent. It's possible that the consumer that you spoke to filled out multiple forms online not understanding how the process works. 
The initial deposit of $350 is non-refundable per the contract you signed. If the consumer provides a secondary phone number, it would be provided to you. The information is given to you as is and as available. If you have any questions about the contract, please contact us at 866-224-2194.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194