QuoteWizard.com LLC

Complaint: ***
I am rejecting this response because: Their response is completely untrueIf they receive leads and send them out right away, why did I get people who say they filled it out months ago? Why did I get people who did not own cars or home? Quote Wizard are a bunch of liars and thieves stealing money from agentsYou're in the business of ripping people offShame on you!
Sincerely,
*** ***

Hello ***,
Thank you for reaching out to us about this matter and I hope this message finds you well. I apologize if you have not received a call back from us, but I have gone ahead and removed your information from our systemUnfortunately, once the information is sent out to our agent base
we don't have control of it any longerHowever, the information would have only gone out to up to total agentsIf you ask them not to call again, then they will stop callingYou should see those calls stop soon if they have not already
I'll send this along to our Recovery Team to investigate further and make sure that we track down how this information was obtained so that this doesn't happen again
I believe you accidentally contacted our Sales Department about this manner when you called earlier this weekIf you have any further questions, please contact our Client Services lineOur phone number is 866-224-and our regular business hours are Mon.-Fri8AM-5PM PSTI'm not sure if that is the number you dialed before, but that would be the correct one to address this matter if you have further questions
All the best,

Hello ***,
Thanks for your message and I'm sorry to hear about your experienceThis issue was already settled, after you filed this complaint, with one of our Client Services RepresentativesWe are processing the account for cancellation and issuing a refund
If you have any further
questions, please call us at 866-224-
All the best,
Anthony D***
Client Services Supervisor
866-224-

Hello ***,
It's a pleasure to hear from you again and I hope this response finds you wellUnfortunately, the initial deposit of $1,is non-refundable per the contract that *** *** signedI have attached a copy of that contract to this response
That initial non-refundable deposit of $1,has already been exhausted and used towards the purchase of leads
Approximately days after *** *** exhausted his non-refundable deposit, you contacted us asking for a refund on a product that had already been delivered to *** FisherI offered to work with you on additional lead credits from July and refund any remaining balance on the accountYou did not respond with additional lead credits within the time period that I offered (a deadline of 7/29/16)The remaining balance on the account is $and that has been refunded to the primary card on file as of today
The Terms and Conditions of the contract that *** *** signed cover our lead generation policy and that is what *** *** agreed to
The account in question is *** *** account and is not in your nameIf *** *** would like to contact us directly, he can contact us at 866-224-
All the best,
Anthony D***
Client Services Supervisor
866-224-

Complaint: ***
I am rejecting this response because:Out of all of the leads you have sent, there were 3, Three people that I was able to talk them into letting me give them a quote Fred, your sales rep, said they would be people looking for insurance The rest of the people I talked to said they were not looking to replace their insurance, just trying to get information about insurance I emailed from ***[email protected] Most of the phone calls I made were never answered, even though multiple attempts were made Fred, your sales representative told Lenna that if we would try your service out, we could cancel at anytime for a refund of the unused portion of our account Obviously your salespeople have NO integrity, because he won't even call me back, even though I have requested him to do so times Your company is just like all lead companies, just a scam Let your conscience be your guide
Sincerely,
*** ***

Hello ***,Thanks for your message and I hope this response finds you wellWe'd be more than happy to address any question or concerns that you may haveWe've repeatedly requested that you call our Client Services Deptat 866-224-so that we may answer these questions and so that we may
clear up what seems to be some bit of confusion on your endCan you please call us at your earliest convenience? We're available 8AM-5PM PST.You've only received leads so far and, as we told you via email, that's not a large sample sizeThis is a bit of a numbers game and it may take a few more leads until you start seeing the results you're afterOn average, other clients taking the same type of leads you're taking report a 12% close ratioIf you haven't had success yet, I'm sure you will have success as you continue to receive leads.Typically, we expect to see 20-25% of the leads returned as disconnected phone numbers, wrong numbers, or the consumer states that they did not make the request for whatever reasonRight now, you're at 42%It's a little higher than we anticipate, but not too far outside of our expectations.We have a soft credit cap at 40%This does not mean that you won't be able to submit leads for credit beyond thatIt's a rolling cap and once you receive a few more leads and drop below that credit cap, you'll be able to submit again on your ownIf, at the end of the month, you have outstanding leads that you need credit for, we'd be more than happy to assist you with those at that time.If you have questions about how the credit cap works, please call us at 866-224-so we can clarify it further for you.You signed a contract agreeing to a $non-refundable depositWe have attached a copy of that contract to this responseWe have placed a cap on the remaining funds on your accountOnce those have been exhausted, we will reach out to you to see how you'd like to proceed.Again, please call us at your earliest convenience so that we may clear up any questions that you may still have.All the best,Anthony D.Client Services Supervisor866-224-

Hello ***
Thank you for your messageI'm sorry to hear about your experience and I apologize for any inconvenience it may have caused youI will have your information removed from our systemThe information would have only gone out to up to four insurance agentsIf you inform them that you
didn't make the request, they will not contact you again
If you have any further questions, feel free to contact our Client Services Team at 866-224-
All the best,
Anthony D***
Client Services Supervisor
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meWhile I accept the apology and appreciate that they will take my name off their list, it does not answer the question of how I got on the list in the first place, considering I have not searched for any insurance quotes. What assurance do I have that QuoteWizard will not somehow recapture my data and put it back into their lists? Nor does it lessen the amount of time and energy I have had to put into telling people to take me off their lists. Quite literally, while typing this response, I received yet another call from a company looking to give me an insurance quote. I would like it very much appreciate if MrS*** or a representative of QuoteWizard directly contacted the companies to which they sold my information and told them to remove my contact information from their lists.
Sincerely, *** ***

Hello ***,
Thank you for your message and I hope this response finds you wellWe have removed your information from our databaseIf another insurance agent does reach out to you, please let them know that you are not interested, and they will not contact you gain
If you have any additional
questions, please contact us at 866-224-
All the best,
Anthony D***
Client Services Supervisor
866-224-

Dear ***,
Thank you for your feedback and I hope this response finds you wellI'm sorry to hear about your experience and I'd be more than happy to address any of your questions and concernsIf you would like to speak to someone directly about this situation please call me at 866-224-
I
don't see notes on your account previously asking for the account to be canceled or for the automatic recharge to be stoppedAny time we make an adjustment to an account we send a confirmation emailDo you have any emails confirming these requests? If so, I'd be more than happy to work with youPlease contact me at 866-224-and I can further assist you
You referenced thinking that you were 'done' with the accountI checked the logs on your account and someone with the username [email protected] has been logging in to make adjustments recentlyIn fact, someone logged in with that username on 5/5/to adjust the day caps of your Home leadAdditionally, someone has been working the leads you've been receiving, leaving notes on the leads, and submitting them for credit.
When you signed up for a QuoteWizard account in June of 2015, you signed a contract agreeing to a $2,non-refundable deposit and an automatic recharge of $1,when the balance fell below the cost of one leadI have attached a copy of that contract to this correspondence
All the best,
Anthony *D***
Client Services Supervisor
***@qw-corp.com

To Whom It May Concern:
*** *** received $worth of Home leads from QuoteWizard that he is attempting not to pay forAfter receiving leads from us, as well as credits on leads that did not match the correct criteria, he filed a chargeback on his initial non-refundable deposit of $(this deposit was non-refundable per the contract that he signed -- previously attached)We won the first chargebackAt that point, he continued to fight the charge and it went to Pre-ArbitrationWhen this happened, we moved his balance due to collections
Again, *** *** has two options:
He can pay us the balance due of $directly and we will remove him from collections
He can pay the balance due with the collections agency
To address his concerns directly, when a consumer inputs their information online, we send that information directly to the agentIt's all based off of what the consumer reports to usIn this case, if the consumer was looking for a quote on home insurance and they reported to us that the home was years or newer in construction then we would have matched it to *** ***.
Since *** *** signed up at the Silver Loyalty Level he had the ability to submit leads for credit if it was a disconnected phone number, wrong number, the person stated they did not make the request, or if it did not match one of his filtersIf the home was not years or newer in construction then *** *** could have submitted those for credit as long as it fell within the 10-day credit window
We have a soft credit cap at 40%If *** *** were to hit a credit rate of 40% then he would need to wait and submit additional lead credits after he fell below that 40% thresholdHowever, in most cases we are more than willing to work with agents above that 40% thresholdIn the two instances that *** *** hit this credit cap, we asked him to wait until he dropped below that 40% threshold to submit the leads for creditWe did not say that he would not be able to get credit on those leads, but that he would have to wait to submit them for creditNormally, if the agent waits until the following day they will be able to submit the leads for credit at that time
Regardless, *** *** received $worth of Home leads from QuoteWizardAfter exhausting his initial non-refundable deposit of $he then did a chargeback on that depositAt that point, we had already sent *** *** a product for that deposit and he is now attempting not to pay for that product although he has already received and used that product
All the best,
Anthony D
Client Services Supervisor
866-224-

Hello ***,Thanks for your message and I hope this response finds you wellCurrently, you're below the 40% credit cap and you're able to submit leads for credit on your ownIf you hit the 40% credit cap in the future, you will need to wait until you receive a few more leads, fall below the credit cap, and then you'll be able to submit againIf, at the end of the month, you have leads that you were unable to submit for credit, you can reach out to us at that time and we can possibly review those for you.Your initial deposit is non-refundable per the contract that you signedWe have placed a cap on the remaining funds on your accountOnce those are exhausted, we'll reach out to you to see how you'd like to proceed.If you have further question, please feel free to call us at 866-224-2194.All the best,Anthony D.Client Services Supervisor866-224-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, this doesn't change the fact that the company promoted my contact information as if I had completed an online form requesting insurance quotesJust to be clear, I did NOT request any insurance quotesQuote Wizard unilaterally provided my contact information to their subscribing companies causing them to call and email me soliciting my businessAlthough I'm satisfied that my contact information has been removed, I think Quote Wizard should receive a warning and/or a negative rating as a result of these deceptive practices.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,
Thanks for your message and I hope this response finds you well. As we discussed over the phone, the sales call was already reviewed and a discussion of the 40% cap never took placeAs I explained when we talked, it is a soft cap and we're more than willing to work with you on
lead creditsNormally, if you wait a day or two, so that you drop below the 40% cap, you'll be able to submit leads again on your ownOr, you can call or email our Client Services Team to see if we can assist you with additional lead credits prior to dropping below the 40% cap
I've offered to work with you on any additional lead credits prior to the cancellation of your account, but we would need to receive those lead credit requests no later than 6/6/After that time, billing will be sent to Farmers and we will no longer be able to process lead credit request for MayPlease send those lead credit requests to [email protected] I instructed, please send us a list of leads with the reason for the request listed next to each leadYou can request a lead for credit if it's a wrong number, disconnected number, or if the person states that they did not make the request for whatever reason
If you have any additional questions, please call us at 866-224-
All the best,
Anthony D***
Client Services Supervisor
866-224-

Hello ***,Thanks again for your message and I hope this response finds you wellTypically, we expect to see 20-25% of the leads returned as disconnected phone numbers, wrong numbers, or the consumer states that they did not make the request for whatever reasonThis is why we offer lead credits. Again, we're offering to work with you on additional lead credits and then close out the accountIf you have any final lead credits to submit, please send them to [email protected] no later than 3/23/Any leads submitted after 3/23/will NOT be eligible for creditWe would need to know the name of the consumer and the reason that you are requesting a credit on the leadYou can submit a lead for credit if it's a disconnected phone number, wrong number, if it does not match one of your filters, or if you speak to the consumer and they state that they did not make the request for whatever reasonYou have days to submit a lead for credit from that day that you received it. We will finalize your account cancellation on 3/24/and refund any remaining credit to the primary card on file at that time. When you signed up for a QuoteWizard account, you signed a contract agreeing to a $1,non-refundable depositA copy of that contract was attached to the previous response. All the best, Anthony D. Client Services Supervisor 866-224-

Complaint: ***I am rejecting this response because:
1- I do not play he said/she said. I was lied to during the sales pitch
2- These leads are NOT exclusive!!! I can supply contacts to the Revdex.com that can attest to the fact that they went to ONE SITE ONLY. They were then inundated with calls from all over the US. One said their web inquiry was a link from AARP and was about Part D Prescription Plans. NOT supplements. I had asked a representative from quotewizard where the leads came from? the reply was " our website and our affiliate websites and we buy leads.........." So, I would ask quotewizard to explain their process to ensure that each agent that pays for an exclusive lead receives EXCLUSIVE leads since they cost more than shared
3-Article of the Terms and Conditions: Lead Generation and Delivery. QUOTEWIZARD shall generate information regarding consumers that may be interested in making a purchase from Client (each, a "Lead") and shall deliver the following with respect to each Lead: email address, primary phone number, secondary phone number, street address, city, state and zip code
quotewizard SHALL deliver the following.... Shall is not--- will if we can, would if available, sometimes, maybe, might and so on. SHALL !!!!!
When used in statutes, contracts, or the like, the word "shall" is generally imperative or mandatory.*** *** *** ** *** *** *** *** *** *** *** *** ***]
"In common, or ordinary parlance, and in its ordinary signification, the term 'shall' is a word of command, and one which has always, or which must be given a compulsory meaning; as denoting obligationIt has a peremptory meaning, and it is generally imperative or mandatoryIt has the invariable significance of excluding the idea of discretion, and has the significance of operating to impose a duty which may be enforced, particularly if public policy is in favor of this meaning, or when addressed to public officials, or where a public interest is involved, or where the public or persons have rights which ought to be exercised or enforced, unless a contrary intent appears; but the context ought to be very strongly persuasive before it is softened into a mere permission," etc*** ** *** *** *** *** *** *** *** *** ***
Sincerely,*** ***

Hello ***,
Thanks for your message and I hope this response finds you wellI'm sorry to hear about your experience and I would like to work with you on this matterI looked over your account and it looks like you haven't contacted us prior to now about any quality issuesDid you know that you
can speak to our Client Services Deptabout this? We'd be more than happy to address those with you and see if we can fix these matters for you going forwardThe Client Services Deptcan be reached at 866-224-
Typically, we expect approximately 20-25% of the leads to be returned for disconnected phone numbers, wrong numbers, or the person states they did not make the request for whatever reasonOver the lifetime of your account, you've credited 22% of the leadsYou're right in line with our expectations, but we can definitely work with you to make improvements
Please call us at 866-224-if you'd like us to conduct an Account Review.
If you'd like to close the account at this time, though we'd prefer to work with you, we can do that as wellWe won't be able to issue you a blanket refund, but we can definitely credit back any remaining balance on the account and work with you on lead creditsYou have days to submit a lead for credit from the day that you received it.
Your account is currently on pause, please reach out to us at 866-224-so we can discuss how you'd like to proceed
All the best,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,
Thanks for your messageWe issued a refund of $to the MasterCard ending in on 6/30/From what I understand, that can take as long as 7-business days to processI would recommend reaching out to your bank to check on the status of the refundOur reference number for the transaction is ***
All the best,
Anthony D***
866-224-