QuoteWizard.com LLC

Hello [redacted],Thank you for your message. I'm sorry to hear about your experience and I apologize for any inconvenience it may have caused you. I will have your information removed from our system. The information would have only gone out to up to four insurance agents. If you inform them that you...

didn't make the request, they will not contact you again.If you have any further questions, feel free to contact our Client Services Team at 866-224-2194.All the best,Anthony D[redacted]Client Services Supervisor866-224-2194

Hello [redacted],Thanks for your message and I hope this response finds you well. I apologize for any inconvenience that you may have experienced by insurance agents contacting you to provide a quote. Someone submitted that information online and requested a quote on Health insurance. We'll remove that...

information from our system and block it from being input again.However, the information was already sent out to up to four insurance agents. If they reach out to you again, just let them know that you did not make the request and you would not like a quote. They will not contact you again.All the best,Anthony D.Client Services Supervisor

Hello [redacted],
Thanks for your message and I hope this response finds you well. I apologize if you feel mislead, but I did not hear any discussion about the soft credit cap during the sales call. Do you know when you may have spoken about that with Jessica? I'd be happy to see if we can review that conversation if you know when it took place.
Again, as I explained in my last response, it is a soft credit cap at 40%. That does not mean you will not be able to receive lead credits above that cap, but you would have to reach out to us by phone, email, or chat for any additional lead credits. Normally, if you wait a day or two, you will drop below the cap and you'll be able to submit leads for credit on your own again.
I show that you chatted with one our team members on Monday (6/6/16), after you rejected my last response, and we assisted you with additional lead credits. At this point, billing has already been transferred to Farmers. 
If you need any additional assistance, please call us at 866-224-2194.
All the best,
Anthony D[redacted]
Client Service Supervisor
866-224-2194

Hello [redacted], Thanks for your message and I hope this response finds you well. I'm sorry if you were confused about how the process works, but once you input your information online it's sent out to up to four insurance agents who will then reach out to you to provide a quote. Additionally, you are...

also provided with the option of clicking on specific insurers to contact them directly. If you have further questions about how this process works, please let us know and we'd be more than happy to address them. All the best,Anthony D. Client Services Supervisor 866-224-2194

Hello [redacted],Thanks for your message and I hope this response finds you well. I do see that you phone number made it into our system, but under a different name. The consumer who input the number may have made a typo by mistake. I apologize for any undue duress this may have put you through.We...

will remove your number from our system.Unfortunately, we don't have a method to recall the information after it has been sent out. However, if you let the insurance agents know that you did not make the request, then they will not call you again.If you have any other questions, please call us at 866-224-2194.All the best,Anthony D.Client Services Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
To Whom it might concern:Thank you for answering my request.  While I appreciate the response, I find it very hard to navigate.  Most corporations would personally call and leave their contact information and come to an agreement and then respond back to the Revdex.com.  Regardless, to give a background, after getting the last response, I called and I spoke Anthony D[redacted].  He claims to be the one who responded to this complaint but doesn’t have a phone number or extension which is hard to believe in today’s age.His agreement was Quotewizard can’t issue a direct refund and I have to “work the leads” and request credit where appropriate.  I have gotten a total of 44 leads and I got credit for 35 of them so far.  At $7.5 a lead, my cost for the remaining 9 leads is $67.5.  According to Anthony on a recorded line, he’ll refund $932.5 if no other credits are requested.  He followed this in an email to verify this information.I am a firm believer I should get the entire $1,000 back because those 9 contacts are hard to reach and I doubt they are any good as the other 35 leads were not any good.  To answer the question in the original response, I don’t want to work with QuoteWizarad to do additional account adjustments based on the experience I have had so far.
Sincerely,[redacted]

To Whom It May Concern:
Thank you for your message and I hope this response finds you well.
Again, [redacted] is attempting to argue the meaning of a sentence and interpret it in a way that only suits her purposes. As I have previously addressed, the sentence that [redacted] is attempting to mis-interpret is, "This recharge amount is 100% stoppable and refundable, so it is no further commitment on your part." She believes that this means she can ask for a full refund on any money spent past her initial non-refundable deposit. This is not that case. As I have previously stated, [redacted] is able to receive a refund on any remaining balance on the account not spent on the purchase of leads. To interpret this sentence in the manner that [redacted] is attempting to it would need to read, "This recharge amount is 100% stoppable and 100% refundable, so it is no further commitment on your part." The sentence is not written in that manner, but she is attempting to read it that way. The recharge amount is NOT 100% refundable. Only the portion not spent on leads.
Additionally, [redacted]'s interpretation of that sentence does not make any logical sense. Imagine that [redacted] had been a customer of our company for 5 years and spent thousands of dollars with us past her initial non-refundable deposit. In her interpretation, no matter how many leads she purchased from us in those 5 years, we'd have to give her a refund on everything if she asked for one. That's why her interpretation doesn't begin to make any kind of logical sense.
And, as I responded previously, regardless of how she is attempting to interpret that sentence, [redacted] signed a contract and agreed to the Terms and Conditions of that contract. Section 7 of the Terms and Conditions detail the Termination of Agreement. This is what [redacted] signed a contract agreeing to:
"7. Termination of Agreement. Either party may terminate this Agreement at any time for any reason upon notice to the other party. Promptly upon termination, QUOTEWIZARD shall cease providing the Services and Client's account with QUOTEWIZARD shall be terminated. On date of termination of this Agreement, (a) Client shall pay to QUOTEWIZARD any amounts due and payable for Services provided prior to the date of termination, and (b) all deposits made to QUOTEWIZARD are non-refundable, but can be exhausted prior to termination of account. (c) Any promotional credits (i.e. referral bonuses, sign up bonuses, etc...) applied by QUOTEWIZARD is subject to removal at the time of cancelation. The current account balance will be re-calculated without the promotional funds and the credit card on file will be charged the final balance. Sections 7, 8, 9, 10, 11, 12, 14, 15, 16, 17, 18 and 19 shall survive any termination of this Agreement."The Terms and Conditions of the contract that [redacted] signed are very clear in regards to the Termination of Agreement. "Client shall pay to QUOTEWIZARD any amounts due and payable for Services provided prior to the date of termination." If she has any questions about the contract and agreement that she entered into, I would be happy to address those. I won't continue to argue the meaning of a sentence in an email that she is interpreting incorrectly. That sentence is not in the agreement that [redacted] entered into when she signed the contract. I will only address the contract that she signed moving forward. I have again attached that contract to this response.
Now, to address the two lead denials she has questions about:
On the 1st Denial that she offered as evidence, our credit review team reached that consumer and verified that they had made the request for a quote. This is why that lead was denied. 
On the 2nd Denial she offered as evidence, [redacted] submitted the lead incorrectly if that's the reason she was attempting to get credit on the lead for. She sent that lead back under the reason of "Bad Contact/Lead Info Disconnected." Our credit review team verified that it is a working number and was not disconnected. In the notes on that lead, [redacted] mentions it is already a consumer with her agency, but she submitted it back for credit under the incorrect reason code if that's why she was attempting to credit the lead. The correct reason code would have been "Lead Distribution/Duplicate Consumer already has a policy with my company." That lead was denied due to her user error. She did not submit the lead for credit under the correct reason and therefore it was denied when the number was not disconnected.
All that said, we issued credit on 17% off all the leads that [redacted] received and she only had a handful of denials (10 credits and 5 denials). All denials were made for valid reasons.
At this point, the deadline that I gave [redacted] to submit additional lead credits for review has come and gone. We have already processed this account for cancellation and issued a refund on the remaining balance -- a total of $116.10.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194

Hello [redacted],
Thanks for your message and I hope this response finds you well. I reviewed your account and I see that you've only received 2 leads so far. You signed up to take our Final Expense Life Leads. The filters on this lead are 25-75 years of age with some form of major medical health...

condition. This is how our Final Expense Life lead is normally set up, but we can definitely adjust those filters if you wish. Please call us at 866-224-2194 and we can discuss your options.
The initial deposit of $350 is non-refundable per the contract that you signed, but we'd more than happy to work with you to make any adjustments that we can.
All the best,

Complaint: [redacted]I am rejecting this response because:
We tried getting credits/refunds for the remaining amount but your customer service told us we had requested for too many credits. After battling on the phone for hours our frustration led us to cease conversation with you staff. I am still waiting for the remaining amount to be refunded to us.
Sincerely,[redacted]

[redacted],I apologize for the confusion that occurred with your WizardClicks account billing. After reviewing your account notes, it appears that you reached out on 10/1/15 and spoke with the Director of the Client Services department regarding this issue. She sent and additional copy of your contract...

to the email address you provided and reviewed the Terms and Conditions regarding billing with you during your conversation. The section she referenced is as follows:"Client agrees to purchase set amount of Impressions displayed on all qualified websitesowned by QUOTEWIZARD at the prices set forth by QUOTEWIZARD. Prices are subject to change at any time at QUOTEWIZARD’S sole discretion. QUOTEWIZARD will notify Client by e-mail of any pricing changes at least ten (10) days prior to the change. After the expiration of such 10-day period, Agent will be bound by any such pricing changes, regardless of Agent’s failure to review the then-current price list or to read or receive any such e-mail for any reason."In this section you will see that QuoteWizard has the discretion to adjust pricing on products so long as they notify the agents utilizing the product 10 days prior to the change in billing. The email message notifying you of this impending change was sent on 8/3/15. You confirmed in the phone conversation you had with our Director that the email message was received to your inbox successfully. The change in billing went into effect, as detailed in the email message, on 8/17/15, 10 business days after the email notification had been received to your inbox. I am very sorry for the misunderstanding regarding your account. Please let us know if you have any further questions, we would be happy to address them with you. Thank you and have a great day.

Hello [redacted],
Thank you for your message and I hope this response finds you well. I'm sorry about any confusion or frustration you've experienced. Hopefully, I can address all your questions and concerns. If you'd like to speak with us directly, feel free to call us at 866-224-2194.
The initial...

deposit of $200 is non-refundable per the contract that you signed. You also agreed to a billing model where you would be automatically recharged $100 when the account balance fell below the cost of one lead. After you are outside the initial non-refundable deposit of $200 any remaining funds, not spent toward the purchase of leads, would be refundable. 
Right now, you have a remaining balance of $97.40. This amount is currently refundable.
You have 10 days to work a lead from the day that you receive it. After that time period has passed, they are no longer available for credit. Please submit any additional lead credits so that they may be reviewed. On 9/12/16, we will finalize the account cancellation and issue a refund of any remaining balance on the account at that time.
Again, if you would like to speak to us directly, please call our Client Services Dept. at 866-224-2194 or email us at support@**-[redacted].com.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194

Hello [redacted],
Thanks for reaching out to us with your questions and I hope that I can address any of your concerns. I'm sorry for any frustration that you've experienced and I hope that I can allay those feelings. If you would like to speak with us directly please call us at 866-224-2194.
You...

started receiving leads from QuoteWizard on 7/1/16. Since then, you've received a total of 29 leads and you've submitted 11 for credit. That's a return rate of approximately 38%. Typically we expect to see a return rate of 20-25% so you're a little higher than our expectations, but not too far out of line. Also, you haven't received many leads so far. Your sample size is pretty small and I would anticipate that your credit percentage would have evened out if you had continued to receive leads.
After you signed up it doesn't look like you've worked with our Client Services staff to make adjustments to the leads that you are receiving. Not every account setting is perfect out of the gate and we can make adjustments to improve your experience. This can be done in a number of ways, but if you ever do wish to receive leads again, I would suggest adjusting your lead filters and territory to help improve your lead quality. 
All this said, since you've already filed a chargeback, we would need documentation that process has been stopped before we could discuss any possibility of a partial refund of the initial deposit. If you provide that documentation, we can discuss possibly issuing you a refund on the remaining balance on the account. If not, we would have to go through the chargeback process.
If you have any further questions, please call us at 866-224-2194.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194

Complaint: [redacted]
I am rejecting this response because: I agreed to pay for leads which were LIVE REAL TIME LEADS, from people who were in fact shopping for insurance! Not the garbage you sold me!
Sincerely,
[redacted]

Hello [redacted],Thanks for your message and I hope this response finds you well. We appreciate this feedback and, hopefully, we can address your questions and concerns. I'm sorry that you feel like something has been misrepresented, but, in our email messages to you, we have been very explicit and...

forthcoming about what we issue credit on.In looking over the notes on your account, you feel like you were told that we would issue credit for "non-response" or if you were "unable to speak with consumer." Unfortunately, these are not creditable reasons. Prior to signing up for your QuoteWizard account, our Sales representative sent you an email on 8/2/17 titled "QuoteWizard Return Policy." This email detailed our return policy. The reasons, included in that email are listed below:1. Bad Contact Information2. The person did not intend to request insurance or was incentivized3. The person is already insured through your company4. Any duplicate leads between us and another vendor5. Language barrierAs you can see, "non-response" or if you were "unable to speak with the consumer" are not listed as creditable reasons. A copy of this email has been attached to this response. You signed a contract agreeing to a non-refundable deposit on 9/8/17 (after we sent you our Return Policy via email). A copy of that contract has been attached to this response. As we informed you yesterday, we have placed a cap on the remaining funds on the account. Once they have been exhausted, we'll reach out to you to see how you'd like to proceed with the account. I'm sure, if you give the account a chance, you will have success. If you have questions about how you can be more successful, please contact our Client Services Team at 866-224-2194. You have a designated team of support specialists who can offer tips & tricks, advice, and make suggestions to improve your ROI.We'd be more than happy to address any of your other questions or concerns, but we were very upfront in what we issue credit on. If you have any further questions about our Return Policy, please feel free to call us at 866-224-2194 or email us at [email protected] and we'd be more than happy to address them.All the best,Anthony D.Client Services Supervisor866-224-2194

Hello [redacted],
Thank you for your message and I hope this response finds you well. I'm sorry for any confusion that occurred or any frustration that you've had to deal with. Once you input your information online, it's sent out to up to four insurance agents who will reach out to you with quotes. If...

you ask them not to contact you again, then they will not call you again.
I will have your information removed from our system so that it is never sent out again.
If you have any additional questions, please call us at 866-224-2194.
All the best,
Anthony D.
Client Services Supervisor
866-224-2194

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Anthony,I am glad the outcome has turned out the way it did.  I am going to use this space to point out a couple things that might make me try QuoteWizard or any company for that matter.  When an issue arises, I want to know the contact at the company that can help me resolve it instead of having an annoyance response.  Most important, I would like for us to talk like adults and negotiate a term that works for both parties instead of going through the Revdex.com to communicate.  We might have had over 10 correspondences all together and it could have been one formal correspondence and the rest could have been verbal.  This will have decreased the resolution time and allowed us to focus on better things.I wish you the very best in everything that you do.Sincerely, [redacted]

Hello,
Thank you for your message. I'm sorry to hear about your experience and I apologize for any inconvenience it may have caused you. I will have your information removed from our system. The information would have only gone out to up to four insurance agents. If you inform them that you didn't...

make the request, they will not contact you again.
If you have any further questions, feel free to contact our Client Services Team at 866-224-2194.
 
All the best,
Matt S[redacted]
Client Services

Hello [redacted],
Thanks for your message and I hope this response finds you well. I'm sorry that you have not had a good experience so far and hopefully I can help you find some resolution.
Let's first review your territory. Currently, your territory is set up to receive leads from the...

following:
Total Zips: 23Total Counties: 7Total States: 2NE  Cedar  KnoxSD  Clay    57069, 57073  Yankton    57067, 57031, 57046, 57037, 57072, 57040, 57078  Hutchinson    57052, 57376, 57332, 57354, 57331, 57045, 57029, 57366  Bon Homme    57059, 57315, 57062, 57066, 57063  Turner    57036
You should not be receiving leads from outside of this territory unless the consumer mis-typed their zip code. We don't have any control over that if that's the case, but we will gladly credit that lead back to you if you have run across that. We are only sending you leads from consumers who report that they live in one of the above zip codes. If you would like to adjust your territory, please call us at 866-224-2194.
How long are you waiting to call out to the consumers? You mentioned in your response that you are just now working quotes sent to you last Wednesday. We typically recommend trying to contact the consumer within the first 5-10 minutes of receiving the lead. These consumers are online making these requests in the moment and it's important to contact them as soon as possible. We have more Tips & Tricks on our website under the Resources tab on your QuoteWizard Account.
We'd like to work with you to help you have more success, but if you'd like to go ahead and close the account now, we can do that as well. Typically, the initial deposit is considered non-refundable. The contract that Roy Wilcox signed states that. However, since you've had a negative experience, we'd be more than happy to issue a refund the remaining balance on your account. We have set your account on Pause. Please call us at 866-224-2194 to let us know how you'd like to proceed with the account. 
All the best,

Hello [redacted],
Thanks for your message and I hope this response finds you well. I definitely understand your frustration and we're more than willing to work with you to resolve this issue. I believe that this issue can easily be resolved if you allow us the opportunity to address it with you and speak with us over the phone at 866-224-2194.
Unfortunately, our position on this issue won't change, but we are more than willing to help you with the email delivery problem that you are experiencing. The initial deposit is non-refundable per the contract you signed and we only guarantee delivery on the Lead Tracking tab. You are the only agent experiencing this issue. Perhaps, we can work together to address it? 
As I stated in a previous response, we are not directly affiliated with Bankrate and do not offer zip code demographics on the account. I'm sorry if you assumed that we did offer this information, but it is not something that we include. As far as I understand, this information is also readily available on the internet. 
Again, I believe we can easily resolve this technical issue if you will contact us at 866-224-2194. 
All the best,
Anthony D[redacted]
Client Services Supervisor
866-224-2194