September 15, 2015Dear [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
I spoke with our customer today regarding her concerns relating to changes made to her ez-pay billing. I explained that our records indicate...
that the changes made to her orders where done on the internet when out customer changed her credit card information on the orders involved. I apologized that this happened and advised our customer is she experiences additional concerns when updating her credit card information on line to please contact our customer service department for assistance.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K.
Office of the President QVC, line.
May 21, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding a repair for the [redacted] Estate Earring. Our finance department researched the...
item and found out that she was refunded $74.90 on October 14, 2009. This refund was issued to her Q Card. I tried to search our customer's account to see if she had another order for that item and did not send one. A request was made to have the bank send her the October statement showing that she was resunded in full for the item. The order number was [redacted] and the item number was [redacted]. Please have our customer call me at ###-###-#### if she does not get that statement.Thamk you for the opportunity to respond to this inquiry,Sincerely,Evelle K[redacted]Office of the PresidentQVC
February 18, 2015
Dear [redacted],This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I contacted our Computer Escalation Department about our Customers issue with receiving a specialist in India when Premier PC...
Support was to be US based. Their records show that our Customer called on the phone line four times and chose manufacturer each time. In cases like that the manufacturer was a [redacted] tech from India. Our Customer did not contact the Premier PC Support. As a courtesy a PC Specialist from United States will be contacting our Customer.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC
Thank you for the follow up to QVC concerning our customer, I will be happy to respond.
Our records indicate that a refund was released on 11/18/16 in the amount of $113.91 to the original payment used to purchase the merchandise in question. We ask our customer to please allow 1-2 billing...
cyclic to see the refund on your credit card statement.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K[redacted] Office of the President
October 29, 2014
Dear [redacted],
This is the response of QVC, Inc. ("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Customer states that she had a reaction to the [redacted] products. She is requesting a refund for the three orders. I issued...
full refund to our Customer total amount $239.41 to the original pay method. Our Customer needs to allow 72 business hours for the refund to show on her Credit Card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely
Janet S.
Office Of the President CVC, Inc
May 19, 2014
Dear **. [redacted]:This letter is the response from QVC, Inc to the 2nd letter of complaint filed in your office by our customer.Our customer advised she continued to receive Collections letter from [redacted] after receiving our response of May 6, 2014 telling her our records confirm this debt was paid in full on April 24,2014. She is also requesting QVC honor the pricing of items placed while her account was on Collections hold.QVC apologizes our customer has received a Collections letter from [redacted] after she paid her debt. It is possible there was a delay in the Collections Company updating their records. We have re confirmed her account was removed from their records. QVC is also willing to honor the pricing of our customer previously placed orders for all items that are available. We realized the delay in billing the past due Ez-pay was a misunderstanding, our customer intended to have her Ez-pay installments billed s same time she updated her card on file.I will be happy to assist our customer in placing new orders for any item that is available, honoring the price advertised when she placed her original orders. Our customer can reach me in my office Monday-Friday from 9am-5pm at ###-###-####.I hope this information is helpful and look forward to hearing from our customer in the near future.Sincerely,
August 5, 2014
Dear [redacted];The following letter is the response from QVC, Inc to our customer’s rebuttal of my response dated July 31, 2014.QVC is sorry to learn our customer is not accepting our explanation of the payment requirements for the Q Credit Card. This is an agrecment our customer made with the issuer of the Q Credit Card, [redacted] Bank when he accepted the credit card.The agreement states” You must pay at least the total minimum payment due on your account by 5pm (ET) on the due date of each billing cycle. Payments received after 5pm (ET) will be credited as of the next day”. This minimum payment can changedepending on the balance being carried over. This card requires monthly payments posting on each bill, payments posting earlicrwill not be considered payment for the next month and is no payment is received during that month a late charge will be issued by the bank,Again, we are sorry our customer is not satisfied with terms and agreement he accepted upon accepting this charge card.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sincerely,Dolores D
Office of the President QVC, Inc
May 27, 2015Dear Ms. Cameron,This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about her issue. Our Customer provided me with the membership number in question...
for the bankruptcy. The account was closed due to bankruptcy, but the third party collection agency continued making calls regarding the easy pay debt. I contacted our finance department, and they emailed the agency with the case number of the bankruptcy and instructed them to stop all calls and letters.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S. Office Of the PresidentQVC, Inc.
October 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might...
have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext. [redacted]. I have not heard from her today and will continue to try to reach out to her to discuss her situation. Our customer stated that she wanted a refund for the product. The item does need to be returned in order to get a refund.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle KOffice of the President QVC
March 6, 2014
This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] 15 Laptop is based not only on the computer itself, but also on the various software products and technical support...
that QVC bundles and promotes together with the computer (including, but not limited to, [redacted], lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted]. These extras are not included in the price listed on [redacted]'s website. Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,
May 12, 2014
This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's customer.I took the liberty of contacting our customer about the issue with the order for [redacted] Blue [redacted] Pebble leather Domed Satchel. In...
error customer's credit card was authorized 15 times for the amount of $29.47. Our finance department did fax customer's bank to remove the authorization, our customer's bank removed the overdraft fees. Customer is upset her account was sent to a collection agency, I informed out customer that due to her changing her credit card QVC did not have the new number therefore orders could not be authorized. Customer has sent the check to the agency in the amount of $588.18 on May 8th. Our customer will contact me when received by the Agency I will have finance confirm it was paid in full and the account will be reopened at that time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
May 9, 2014
Dear [redacted]:This letter is the response from , Inc to the complaint in your office by our customer,Our customer reportedly opened an account with QVC due to seeing an on the Internet with instructions to go on QVCs website and open an account. The message added he...
would reccive a Mobile Power Station w USB port and 260 PSI free including free shipping and handling. He followed the instructions and two weeks later received an e-mail his order was cancelled, the itcm is not available. This gentleman folt this was an advertising promotion to obtain his personal information for markcting purposes.I have contact this gentleman and apologized, explaining this offer was not made by QVC at all and not a method used to collect information for marketing. We offered to close the account he opened and he has declined, appreciating our contact and explanation.QVC considers this complaint closed and appreciates the opportunity to respond.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The items WERE listed as recalled and have started multiple fires and burned victims. I have posted QVC's callous response online and at [redacted] and have reported this to the FTC and local authorities in Pennsylvania.
Regards,
[redacted]
August 7, 2014
Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a refund in the amount of $150.01 was issued to our customer's [redacted] ending in [redacted] on May...
14th. An additional refund in the amount of $10.95 was issued to the [redacted] on July 6th. The total of the refund issued to our customers' [redacted] totals $160.96. If our customer has not received either of these refunds she can contact me at ###-###-####. My hours are Monday-Friday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVCs Customer's complaint.Sincerely,Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:My credit card numbers are still in the system despite their statements that they are not. When I attempt to put my credit card number in their system to purchase an item, I receive a message that the card cannot be entered because it is attached to another account. When I called customer service, they told me that there are no credit cards attached to that account. While that may be true, I am not allowed to use my valid credit card because it is attached to another QVC account. I asked to speak to a supervisor and was told that one was not available and they could call me back or I could hold. I held for several minutes and someone came back on the line and told me there was still no supervisor available. I chose to continue to hold, but I was ultimately disconnected. (I was on my cell phone, so the disconnection could have come from my end). I still receive a message that my credit cards are attached to another account. The accounts are closed, but they continue to have my credit card information.
Regards,
[redacted]
September 16, 2014
Dear Ms. [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I left a message for our customer today 9/16/14 regarding her claim of Non receipt of the QVC merchandise. Our records indicate that we issued a refund...
on 9/13/14 in the amount of $72.72 (3 payments of $24.24) to the original payment, Our customer should sce the refund within 1 to 2 billing cycles.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this maller, I can be reached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K[redacted] Office of the President QVC
October 14, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the closing of his customer account. Our records indicate that our finance...
department discovered an associated debt at his billing address. When there is a financial loss at the same address, our finance department links the accounts and closes all of the accounts at that location, Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry,Evelle KOffice of the President QVC
May 15, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have been in contact with our customer today (5/15/14) regarding a billing dispute in the amount of $61.28 for an over payment on am ez pay order. I...
have partnered with our finance department and the refund was issued today /15/14 in the amount of 61.28 back to the original credit card.Again we apologize any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My account is suppose to be under my address which I placed an order under and it was still canceled by Qvc, even when the product being purchased was being paid for in full. There for I do not accept their reasoning and will never do buisness with them. I understand if I had chose to do a payment plan but I didn't and was paying for the said product in full. Somebodies negligence to honor their responsibility and contract they entered should have no effect I my account if I was paying in full for a product!
Regards,
[redacted]
September 15, 2015Dear [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
I spoke with our customer today regarding her concerns relating to changes made to her ez-pay billing. I explained that our records indicate...
that the changes made to her orders where done on the internet when out customer changed her credit card information on the orders involved. I apologized that this happened and advised our customer is she experiences additional concerns when updating her credit card information on line to please contact our customer service department for assistance.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at [redacted] ext. [redacted], Monday Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia K.
Office of the President QVC, line.
May 21, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding a repair for the [redacted] Estate Earring. Our finance department researched the...
item and found out that she was refunded $74.90 on October 14, 2009. This refund was issued to her Q Card. I tried to search our customer's account to see if she had another order for that item and did not send one. A request was made to have the bank send her the October statement showing that she was resunded in full for the item. The order number was [redacted] and the item number was [redacted]. Please have our customer call me at ###-###-#### if she does not get that statement.Thamk you for the opportunity to respond to this inquiry,Sincerely,Evelle K[redacted]Office of the PresidentQVC
February 18, 2015
Dear [redacted],This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I contacted our Computer Escalation Department about our Customers issue with receiving a specialist in India when Premier PC...
Support was to be US based. Their records show that our Customer called on the phone line four times and chose manufacturer each time. In cases like that the manufacturer was a [redacted] tech from India. Our Customer did not contact the Premier PC Support. As a courtesy a PC Specialist from United States will be contacting our Customer.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC
Thank you for the follow up to QVC concerning our customer, I will be happy to respond.
Our records indicate that a refund was released on 11/18/16 in the amount of $113.91 to the original payment used to purchase the merchandise in question. We ask our customer to please allow 1-2 billing...
cyclic to see the refund on your credit card statement.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K[redacted] Office of the President
October 29, 2014
Dear [redacted],
This is the response of QVC, Inc. ("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Customer states that she had a reaction to the [redacted] products. She is requesting a refund for the three orders. I issued...
full refund to our Customer total amount $239.41 to the original pay method. Our Customer needs to allow 72 business hours for the refund to show on her Credit Card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely
Janet S.
Office Of the President CVC, Inc
May 19, 2014
Dear **. [redacted]:This letter is the response from QVC, Inc to the 2nd letter of complaint filed in your office by our customer.Our customer advised she continued to receive Collections letter from [redacted] after receiving our response of May 6, 2014 telling her our records confirm this debt was paid in full on April 24,2014. She is also requesting QVC honor the pricing of items placed while her account was on Collections hold.QVC apologizes our customer has received a Collections letter from [redacted] after she paid her debt. It is possible there was a delay in the Collections Company updating their records. We have re confirmed her account was removed from their records. QVC is also willing to honor the pricing of our customer previously placed orders for all items that are available. We realized the delay in billing the past due Ez-pay was a misunderstanding, our customer intended to have her Ez-pay installments billed s same time she updated her card on file.I will be happy to assist our customer in placing new orders for any item that is available, honoring the price advertised when she placed her original orders. Our customer can reach me in my office Monday-Friday from 9am-5pm at ###-###-####.I hope this information is helpful and look forward to hearing from our customer in the near future.Sincerely,
August 5, 2014
Dear [redacted];The following letter is the response from QVC, Inc to our customer’s rebuttal of my response dated July 31, 2014.QVC is sorry to learn our customer is not accepting our explanation of the payment requirements for the Q Credit Card. This is an agrecment our customer made with the issuer of the Q Credit Card, [redacted] Bank when he accepted the credit card.The agreement states” You must pay at least the total minimum payment due on your account by 5pm (ET) on the due date of each billing cycle. Payments received after 5pm (ET) will be credited as of the next day”. This minimum payment can changedepending on the balance being carried over. This card requires monthly payments posting on each bill, payments posting earlicrwill not be considered payment for the next month and is no payment is received during that month a late charge will be issued by the bank,Again, we are sorry our customer is not satisfied with terms and agreement he accepted upon accepting this charge card.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sincerely,Dolores D
Office of the President QVC, Inc
May 27, 2015Dear Ms. Cameron,This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our Customer about her issue. Our Customer provided me with the membership number in question...
for the bankruptcy. The account was closed due to bankruptcy, but the third party collection agency continued making calls regarding the easy pay debt. I contacted our finance department, and they emailed the agency with the case number of the bankruptcy and instructed them to stop all calls and letters.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S. Office Of the PresidentQVC, Inc.
October 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might...
have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext. [redacted]. I have not heard from her today and will continue to try to reach out to her to discuss her situation. Our customer stated that she wanted a refund for the product. The item does need to be returned in order to get a refund.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle KOffice of the President QVC
March 6, 2014
This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] 15 Laptop is based not only on the computer itself, but also on the various software products and technical support...
that QVC bundles and promotes together with the computer (including, but not limited to, [redacted], lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted]. These extras are not included in the price listed on [redacted]'s website. Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,
May 12, 2014
This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's customer.I took the liberty of contacting our customer about the issue with the order for [redacted] Blue [redacted] Pebble leather Domed Satchel. In...
error customer's credit card was authorized 15 times for the amount of $29.47. Our finance department did fax customer's bank to remove the authorization, our customer's bank removed the overdraft fees. Customer is upset her account was sent to a collection agency, I informed out customer that due to her changing her credit card QVC did not have the new number therefore orders could not be authorized. Customer has sent the check to the agency in the amount of $588.18 on May 8th. Our customer will contact me when received by the Agency I will have finance confirm it was paid in full and the account will be reopened at that time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,
May 9, 2014
Dear [redacted]:This letter is the response from , Inc to the complaint in your office by our customer,Our customer reportedly opened an account with QVC due to seeing an on the Internet with instructions to go on QVCs website and open an account. The message added he...
would reccive a Mobile Power Station w USB port and 260 PSI free including free shipping and handling. He followed the instructions and two weeks later received an e-mail his order was cancelled, the itcm is not available. This gentleman folt this was an advertising promotion to obtain his personal information for markcting purposes.I have contact this gentleman and apologized, explaining this offer was not made by QVC at all and not a method used to collect information for marketing. We offered to close the account he opened and he has declined, appreciating our contact and explanation.QVC considers this complaint closed and appreciates the opportunity to respond.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The items WERE listed as recalled and have started multiple fires and burned victims. I have posted QVC's callous response online and at [redacted] and have reported this to the FTC and local authorities in Pennsylvania.
Regards,
[redacted]
August 7, 2014
Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a refund in the amount of $150.01 was issued to our customer's [redacted] ending in [redacted] on May...
14th. An additional refund in the amount of $10.95 was issued to the [redacted] on July 6th. The total of the refund issued to our customers' [redacted] totals $160.96. If our customer has not received either of these refunds she can contact me at ###-###-####. My hours are Monday-Friday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVCs Customer's complaint.Sincerely,Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:My credit card numbers are still in the system despite their statements that they are not. When I attempt to put my credit card number in their system to purchase an item, I receive a message that the card cannot be entered because it is attached to another account. When I called customer service, they told me that there are no credit cards attached to that account. While that may be true, I am not allowed to use my valid credit card because it is attached to another QVC account. I asked to speak to a supervisor and was told that one was not available and they could call me back or I could hold. I held for several minutes and someone came back on the line and told me there was still no supervisor available. I chose to continue to hold, but I was ultimately disconnected. (I was on my cell phone, so the disconnection could have come from my end). I still receive a message that my credit cards are attached to another account. The accounts are closed, but they continue to have my credit card information.
Regards,
[redacted]
September 16, 2014
Dear Ms. [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I left a message for our customer today 9/16/14 regarding her claim of Non receipt of the QVC merchandise. Our records indicate that we issued a refund...
on 9/13/14 in the amount of $72.72 (3 payments of $24.24) to the original payment, Our customer should sce the refund within 1 to 2 billing cycles.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this maller, I can be reached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K[redacted] Office of the President QVC
Please see attached rebuttal
October 14, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the closing of his customer account. Our records indicate that our finance...
department discovered an associated debt at his billing address. When there is a financial loss at the same address, our finance department links the accounts and closes all of the accounts at that location, Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry,Evelle KOffice of the President QVC
May 15, 2014
Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have been in contact with our customer today (5/15/14) regarding a billing dispute in the amount of $61.28 for an over payment on am ez pay order. I...
have partnered with our finance department and the refund was issued today /15/14 in the amount of 61.28 back to the original credit card.Again we apologize any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My account is suppose to be under my address which I placed an order under and it was still canceled by Qvc, even when the product being purchased was being paid for in full. There for I do not accept their reasoning and will never do buisness with them. I understand if I had chose to do a payment plan but I didn't and was paying for the said product in full. Somebodies negligence to honor their responsibility and contract they entered should have no effect I my account if I was paying in full for a product!
Regards,
[redacted]