Raab Chiropractic Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12854182
I am rejecting this response because:my cement pad sits above ground level so ground water is not the issue. Also a crown in the middle of the pad would not keep rain water from entering the outer couple inches of the pad. At no time during the purchase process do you advise that you make no effort to seal the bottom of the building to the pad or deflect water away. All it would take is a very simple flashing or seal and under the base rail bat the time you are installing the building. This is just cheap/shorty work. Even the siding on the sides of the building do not lay flat and do not come all the way down to the cement pad. Their are gaps of nearly 3/8 in along the way. 
Regards,
John [redacted]

I am rejecting this response because this will be the second time for eagle to come out and fix the roof when they first put the roof on it leaked and the have fixed it once and it still leaks now the are coming back to fix a fix at what point do you say something is not right lets look into it or find something that works. Why would you keep doing the same thing knowing that the roof leaked from the first time the garage was up and again when it was so called fixed. Even if silicone is put on the roof that is only a band aid its not a permanent fix over time the weather will break down the silicone and the roof will leak again but when that come about the roof will be out of warranty I paid a lot of money for this garage and it should be done right not half cocked using the same set up that leaks.  
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12765351, and find that this resolution is satisfactory to me. It would be nice if the company would have told me that Mr [redacted]. I was told personally by Ash with Eagle Carports that they would no NOTHING. I was also told personally by Joe [redacted] with Premier Buildings that they would do NOTHING. This was told to me 3/28/18
Regards,
Nathan [redacted]

Mr. [redacted] is correct in saying that the contract had to be revised with the correct pricing. As of Feb 28th 2017 we had a price increase. The order was taken at the old pricing and sent in over a month after the increase. Mr. [redacted] is also correct in stating that his building has been rescheduled...

several times. I know the reschedules are frustrating to the customer, but the customer must understand that we have no control over the weather, which is the reason for the reschedules up until the call he received today to let him know that we had made a mistake due to the Memorial Day holiday and would have to move his job up to Wednesday. I am more than happy to give the discount so as that we can all move forward. I will also see that he gets his building on Wednesday with no more issues. A discount of $150 will be applied to the order. Thank you,Chris [redacted]

Hi,I'm sorry but we have but a limited amount of installers up north, but we will get this customer taken care of as soon as possible!Sincerely,GeraldEagle Carports, Inc.

HI,We tried to schedule the repair one time but the crew rescheduled. I’m sorry for the delay that has happened. I have learned we had a schedule date, but the customer fixed the door himself. This statement was given on 5/3/16 by Kevin. I ‘m sorry that this happened.Thanks,GeraldEagle Carports,...

Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12157616
I am rejecting this response because:  They lied again.  They said they would be here yesterday or today, May 17, I've left messages and emails today and nobody is returning my calls.  Nobody has showed up to fix my garage.  Additionally,  here is the original email I wrote,  its not just the anchor bolts as you can see what I wrote in an email to Jeffrey on May 05. There were several problems that I had that I was not going to mention until now.1)   There were 3 delays before the garage was completed2)    The installers who came were told that this was gonna be on concrete slab.   They needed bricks, so I have to run around to the neighbors and get brick.3)    The installers were also told that there would be power, no one ever asked us if there was electricity at this site.  So I had to run around and go find gasoline for the installers generator (because they were not prepared)4)    The overhead garage doors are not aligned, they will not lock.      I do hope you get someone out there ASAP because this failed inspection is preventing us from moving our things in it.  We sold our house and need to store everything in there.  
Regards,
Darlene [redacted]

I am rejecting this response because:
I was told this last time and told they would be here on 12/29/2015 now it's delayed due to the rain. It will then be 3 weeks late. I will wait and see what they do next. 
Regards,
[redacted]

The customer is not telling the entire truth about how all of this came about. The order was sent in showing a 12' tall door to be installed on a 10' tall building. This application is simply not possible because the door is 2' taller than the building. We did explain to the customer that he...

(Brandon) could get a 10x10 roll up door that could be mounted at 10' high as long as the door was installed on the 28' wide end wall of the building. There is plenty of room on the gable end to allow the door to roll all the way up to 10'. Brandon refused to allow the contractor to install the door on the end, and instead insisted the 10' tall door be installed on the 10' tall 36' side wall. We did tell the customer that since the door was the same exact height as the side of the building, that he could only get around 9' clearance out of a 10' tall door due to having to have room above the door to actually mount the door itself. The customer initially understood and agreed to the 9' clearance. As the crew neared completion the customer then called in to the office and demanded that we take the building down and switch out the 10' height with an 11' height at no extra charge. I politely explained that this could have been addressed before the building was complete since he had agreed to the 9' clearance. Since the building was finished and he wanted a totally different size I explained that Eagle would cover any and all labor cost but he would have to revise his Rent To Own contract to show the 11' side height, which would be an additional $530. The customer then got very rude and irate telling me that we would make the changes at no additional charge or he would be making a complaint with the Revdex.com as well as contacting his attorney. I told him that the only options we had was to leave the building as is or for him to go back and revise the contract. He screamed at me telling me that he would make the building work but Eagle would pay for this as he hung up on me. Chris [redacted]

Mr. [redacted],   We are sorry for any inconvenience you have endured. The phone number you have listed is not from our company, it is most likely from the installation subcontractor. We will send a crew to move the building and will inform you soon with a eta. As for the damages, please email...

us pictures to la[redacted]@eaglecarports.com. Thank you,Lee A[redacted]la[redacted]@eaglecarports.com

I will NOT pay any money for anything I have already paid for the building the roof is under warranty and a crew needs to get here to fix it I have things outside or at other locations so I can keep them safe from damage for the leaking roof. It is winter time here in upstate NY that means snow rain and the inside of my garage is not getting any dryer. this company need to hurry up and send someone out here ASAP 
I am rejecting this response because:
Regards,
[redacted]

Credit card fees from your bank are the cost of doing business, not a consumer problem. Those banking fees are also a tax deduction for the cost of doing business. No other company or business I have dealth with have never charged a credit card fee. As for your product this is the 3rd one we have bought from your company and never had this problem, I will never recommend friends or family to do business with your company. It's a shame that you will lose valuable consumers over this . We will not be doing any more business with Eagle Carports, [redacted]

I am rejecting this response because:I want the canopy fixed like we asked numerous times....

I sit here all day waiting everytime I was told they was coming and they didnt show several times. Even had a crew at my house lied to me and said he didn't have material to fix it and he he did. I talked to Gerald on phone while they were here and he heard how they were talking to me and he assured me it would be fixed and that is all we have wanted from the start 
Regards,
[redacted]

Mr. [redacted] ad placed an order through 1 of our vendors, stating that the building was to be installed on cement. The order does not specify that the building is to be certified, as we have a specific line on all order forms that show whether or not the customer wants a certified unit. All carports,...

barns, or garages that are installed on a cement pad, are automatically certified. Mr. [redacted] never sent in a revised order stating he wanted the building to be installed on ground, as well as to be a certified unit, installed on ground. He informed one of my schedulers that he had changed his mind about the cement, but never said anything to her about wanting the building to be certified. Had he mentioned wanting the certification, we would have informed him that the high wind, mobile home anchors would need to be added to his order for an additional cost. Unfortunately I can't give him the anchors for free, however I would be willing to give him the anchors at a discounted price. If he does not want to purchase the anchors from Eagle, he can purchase the anchors from Lowes or Home Depot and install them himself. The anchors will cost the same no matter where he decides to purchase them.

Hi,I'am sorry for not being able to fix the leaks on your building. The general manager of Eagle Carports, said that we can offer a full refund upon picking up the classic barn. Sincerely,GeraldEagle Carports, Inc.

Hi,The repairs are scheduled with building being installed in the customer's area. We will get this repair as soon as possible. The scheduling dept. will give the customer a two day or so window in when we will come out. I apologize in taking this long, but we are working hard as we can to get out...

there. Sincerely,GeraldEagle Carports, Inc.

I truly feel terrible for Mr. [redacted] and the rest of the people that are having to deal with such a horrible natural disaster. Eagle as well as our independent engineering firm Moore and Associates, stand behind our product especially the buildings that have been wind and snow certified. Our...

certified units are good for a 3 second gust of wind that does not exceed 140mph as well as 35psf of snow on the roof. There is no company nor engineer that will certify a carport to withstand sustained winds of over 50mph. In this particular situation with the hurricane, we are dealing with an "act of God" in which our contract and written warranty states there is no warranty coverage. As we explained to the customer, we are more than happy to help him to get an insurance claim in place as well as get him a replacement structure for a discount totaling 15%. The customer can call me directly if he has any further questions.Thank You,Chris [redacted]

Hi,I'm sorry the customer didn't get the carport before Christmas. The installers got behind because of there truck breaking down. I'm sure they will be out there on the 4th of January. Sincerely,GeraldEagle Carports, Inc.

Hi,We will be scheduling the repair soon to fix the customer's issues. They will call him 2 or 3 days before they come out. Sincerely,GeraldEagle Carports, Inc.

Eagle Carports has went above and beyond to try and please Mr. [redacted]. Mr. [redacted] originally ordered a 12' wide unit for his RV. We brought out the 12' wide unit only to find out that it would not fit where he wanted it installed. We then took that unit back to the shop and built a custom size 10'...

wide unit to accommodate Mr. [redacted]'s property. Mr. [redacted] was there with the contractors when they came out to install his new custom size RV cover. There was no issue at time of install with the placement of the carport or Mr. [redacted] would have had the installer made the corrections at that time. Only when Mr. [redacted] tried to back his RV into the carport did he discover the difficulty of trying to park his RV. At this point he called in to let us know that he wanted our installer to come back and move the carport. We explained to him that the contractors would charge $300 to come back, disassemble, move the carport, then reassemble. He was upset saying he refused to pay anything. Eagle then agreed to split the cost of the return trip and labor ($150 each) to try and rectify the situation. Mr. [redacted] agreed to this, but now says he refuses to pay anything. The contractors  are reluctant to go back and do the job in fear of not being paid.  Mr. [redacted] is on schedule for November the 10th and the job will be completed as long as he upholds his end of the agreement to pay the crew $150. Thank you,Chris [redacted]